Comfort Inn Matthews / Charlotte

Hotels
•
Comfort
8.8 (1388 reviews)
1718 Windsor Crossing Drive , Matthews , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and well-maintained
Cons:
Unclean bathrooms
Room odors
Small pillows

Categories

Cleanliness
7.88
Reports of unclean bathrooms and issues with odor in some rooms were frequent.
Service
9.35
Many reviews highlight the friendly and accommodating staff.
Location
9.39
Consistently praised for its proximity to restaurants and attractions.
Room Quality
8.34
Rooms were generally clean and spacious but some had odors and issues.
Amenities
8.87
Facilities like breakfast and microwave in rooms were appreciated.
Value for Money
8.83
Many found the hotel affordable with decent features for the price.
Food and Beverage
8.88
Breakfast quality was highlighted positively, though some want improvements.
Overall Experience
8.85
A mix of good and bad experiences, with a general trend toward satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:42

Property Description

Convenient Location and Amenities
This Comfort Inn in Matthews offers free WiFi, complimentary breakfast, and well-equipped guest rooms, making it an ideal choice for travelers.

Leisure and Business Facilities
Guests can enjoy the seasonal outdoor pool, fitness room, and business center. The hotel also provides banquet rooms and laundry facilities for added convenience.

Nearby Attractions
Conveniently located near popular venues such as Bank of America Stadium and Carowinds amusement park, this hotel is perfect for both leisure and business travelers.

Book now to experience a comfortable stay with excellent amenities at Comfort Inn Matthews!

Important information:

Please note an early check-in fee applies to guests arriving before 13:00. Please contact the property for details.

Service animals can be accommodated. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1388 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 8.85
H
Hough • couple • us
10
2026-04-18 • via Nuitee
B
Berenice • family_with_children • us
3
Please remove it from Booking App
Pros:

Not sure how Comfort Inn works, but I didn’t leave the first night because of the front desk lady, she was so kind and tried to fix the issues. This building is horrible.

Cons:

The room was not cleaned before assigned, we got the used soap from previous guests. Toilet broken, stinky. This is not a place to stay with children or family. Only one electric plug working. So, do not take laptops or electronics without your own power supply, because you will not be able to charge it. Breakfast is from 6 to 9, which means that they start cleaning at 8:45, no matter you’re still eating.

2026-04-18 • via Nuitee
M
Muslim • couple • us
10
2026-04-18 • via Nuitee
A
Aury • family_with_children • us
9
Would stay again
Pros:

It was good for 2 night good breakfast nice staff overall good would stay again

Cons:

Could use some updates as far as the appearance

2026-04-18 • via Nuitee
M
Melisa • family_with_children • us
6
2026-04-17 • via Nuitee
M
Moreira • family_with_children • us
8
2026-04-13 • via Nuitee
S
Sandora • solo_traveller • us
10
Pros:

Very clean and comfortable

Cons:

No complaints

2026-04-13 • via Nuitee
G
Gregg • family_with_children • us
7
2026-04-12 • via Nuitee
T
Terry • couple • us
10
2026-04-11 • via Nuitee
M
McCluskey • solo_traveller • us
5
My room was huge and the staff was super nice but it smelled awful.
Pros:

Close to the athletic facilities for my son's games.

Cons:

The weed smokers/smell even though it was supposed to be smoke free.

2026-04-11 • via Nuitee
P
Paul • couple • us
6
2026-04-09 • via Nuitee
G
Gowon • family_with_children • us
8
2026-04-08 • via Nuitee
B
Berkhalter • family_with_children • us
5
2026-04-06 • via Nuitee
C
Carla • solo_traveller • us
5
2026-04-06 • via Nuitee
Y
Yvette • family_with_children • us
5
Most of the outlets the plugs kept falling out. I had to get toilet paper from front desk at 2am be.
Pros:

Did not eat breakfast.

2026-04-06 • via Nuitee
L
Luvette • couple • us
10
2026-04-05 • via Nuitee
E
Edward • solo_traveller • us
10
Pros:

It was very pleasant.

Cons:

I wish there was more attractions near by.

2026-04-03 • via Nuitee
L
Lex • family_with_children • us
10
Good stay
Pros:

Friendliness

Cons:

Nothing

2026-04-03 • via Nuitee
G
Green • extended_group • us
10
2026-03-31 • via Nuitee
H
Helen Mae • family_with_children • us
8
Pros:

Location. It was walking distance to a grocery store and some food chains.

Water pressure. Strong water pressure

Cons:

Funny smell from the air vent and the closet

2026-03-31 • via Nuitee