Grand Balam Plaza

Hotels
7.9 (4 reviews)
Calle Gama Oriente , Tulum , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Express check-in/check-out
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Attentive staff
Great location
Comfortable beds
Cons:
Cleanliness issues
Parking security concerns
Room entry difficulties

Categories

Cleanliness
4.58
There were issues with humidity and dirtiness in the rooms.
Service
9.99
The team is attentive and responsive to needs.
Location
8.59
Good location to shops and restaurants.
Room Quality
6.54
Rooms had issues but beds and pillows were comfortable.
Amenities
8.57
Jacuzzis were particularly enjoyable.
Value for Money
8.03
Standard quality for this hotel tier, considering the complaints.
Food and Beverage
8.48
Standard quality for this hotel tier.
Overall Experience
8.45
Mixed experience, significant drawbacks but some enjoyable aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:27

Property Description

Luxurious Accommodation with Wellness Amenities

Located in the heart of Tulum, Grand Balam Plaza offers a luxurious stay with modern amenities. Guests can enjoy air-conditioned rooms with free WiFi, a spa bath, and a hot tub. The fully equipped kitchen, terrace, and garden views provide a relaxing atmosphere.

Wellness Retreat with Spa Facilities

Indulge in a wellness retreat at Grand Balam Plaza with access to spa facilities, yoga classes, and hot tubs. Relax and rejuvenate in the serene environment while enjoying beauty services and shared kitchen facilities.

Convenient Location with Tour Services

Situated close to Tulum's main attractions, guests can easily access sightseeing tours and car rental services. With Tulum Bus station nearby and the airport just a short drive away, Grand Balam Plaza offers convenience and comfort for your stay.

Book your stay at Grand Balam Plaza for a luxurious and rejuvenating experience in Tulum.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 4 reviews
Cleanliness: 4.58
Service: 9.99
Location: 8.59
Room Quality: 6.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.48
Overall Experience: 8.45
M
MIKEL • couple • es
10
Pros:

El equipo está pendiente de lo que necesites, los yacuzzis son una gozada. Camas y almohadas muy comodas. Todo bien.

2025-12-24 • via Nuitee
E
Estefania Carolina • extended_group • do
1
2025-12-09 • via Nuitee
L
Leon • extended_group • do
1
Cons:

NO LO RECOMIENDO

Había humedad en las habitaciones y el lugar seguía sucio, como verán en las fotos. El PIN no abrió la puerta (alguien lo tuvo que hacer en lugar de nosotros) y el parqueo era en la calle, nada seguro. Después intentaron presionarme para borrar mi comentario incluyendo amenazas y burlas como en este comentario sin sentido. No nos quedamos ni 1 noche. Ojalá sanen pronto... Dios les perdone. Las pruebas fueron entregadas a booking.

2025-11-26 • via Nuitee
S
Sherri • couple • us
7
Pros:

Good location to shops and restaurants.

Cons:

Issues initially getting into building. Door lock issues.

2025-11-05 • via Nuitee