HM Isabela-Adults Only

Hotels
8.3 (246 reviews)
Calle Gran Via del Puig de Teix 1 , Santa Ponsa , es

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great food and beverage options
Excellent location
Modern amenities
Cons:
Issues with cleanliness
Some unfriendliness from staff
Room size could be better

Categories

Cleanliness
7.51
Some reviews mentioned cleanliness issues such as hair and insects in the room.
Service
8.48
Friendly staff noted in several reviews, though there were some mentions of unfriendliness.
Location
9.02
Multiple reviews highlight great location near the beach and central facilities.
Room Quality
7.47
Some complaints regarding room size and soundproofing.
Amenities
8.5
Modern facilities and good outdoor amenities were appreciated.
Value for Money
7.96
General satisfaction with pricing vs. services offered.
Food and Beverage
9.01
Food quality received high praise from guests.
Overall Experience
8.48
Guests expressed enjoyment and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:19

Property Description

Beachfront Paradise at whala!isabela

Luxurious Amenities: Enjoy a relaxing stay at our 3-star hotel in Santa Ponsa with an outdoor pool, garden, and terrace. Indulge in delicious meals at the on-site restaurant, and unwind at the bar after a day of exploration.

Comfortable Accommodations: Our rooms feature modern amenities including a flat-screen TV, private bathroom, and cozy bed linens. Free WiFi is available throughout the property, ensuring you stay connected during your stay.

Exciting Activities: Take advantage of our recreational facilities with table tennis, bike, and car hire services. Explore nearby beaches like Santa Ponsa Beach and Caló d'en Pellicer Beach for a perfect day out.

Experience the ultimate beach getaway at whala!isabela. Book now for an unforgettable stay!

Important information:

Please note that different policies and supplementary fees can be applied to reservations for more than 5 rooms.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 246 reviews
Cleanliness: 7.51
Service: 8.48
Location: 9.02
Room Quality: 7.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.48
J
Jenny couple gb
10
2026-05-14 via Nuitee
S
Shvora solo_traveller ua
10
Окреме дякую, заселили об 11 годині ранку , бо ми з літака
Pros:

Ідеально розташовано все, персонал привітний , чисто , смачно

2026-05-14 via Nuitee
A
Anton couple ua
8
2026-05-12 via Nuitee
K
Kevin extended_group ie
8
2026-05-10 via Nuitee
S
Shana couple be
10
2026-05-06 via Nuitee
A
ANITA couple mt
4
Quite disappointing - really lacks atmosphere!
Pros:

The hotel is clean and seemingly has everything you need for a pleasant stay.
No issues with cleanliness and the cleaners are super friendly. Equally the food was very tasty - breakfast and the buffet we tried one day - very nice and good variety of foods. Drinks were expensive though - 25 euros for 2 Aperol Spritz!

Cons:

Small annoyances soon added up to not a frustrating stay:
The staff at reception look like they are doing you a favour - not approachable or friendly at all, which sets a bad vibe and atmosphere to the hotel from the beginning.

The A/c was not working in our room (and we were told its because it was not the season (may) and the heating was still on). Despite switching it off completely as advised by reception and having the balcony door open, it was still too stuffy or then too noisy to sleep - not 1 out of 4 of the nights we stayed, did we sleep well - horrendous!

The bath is slippery and dangerous.
The soaps are not dispensed easily - far too hard to squeeze and when you do manage then too much comes out - what a waste .
Despite stating on the mirror that other toiletries are available at reception, when I asked for earbuds or a sewing kit, the answer was NO at reception.

Also our room card stopped working at 10:45 when check out is 11:00, which caused an issue when we couldn't get back into the room to collect our luggage when we were in a hurry for our taxi.

2026-05-05 via Nuitee
R
Reto couple ch
8
Qualitativ gutes und sauberes Hotel mit eher kleinen Doppelzimmer
Pros:

Sehr sauber, gute Lage, gutes Frühstück

Cons:

2er Zimmer eher zu klein

2026-05-03 via Nuitee
M
Martin couple de
10
2026-05-03 via Nuitee
K
Kathrin extended_group at
7
2026-05-03 via Nuitee
A
Adrian couple ie
10
2026-05-02 via Nuitee
M
Mario couple de
10
Sehr gutes Hotel in zentraler Lage
Pros:

Sehr gutes Hotel in zentraler Lage!

2026-05-02 via Nuitee
K
kevin solo_traveller ie
9
Pros:

The hotel was spotless, facilities were great and the location is excellent

Cons:

Wasn't impressed with the choice of food at the hotel

2026-05-01 via Nuitee
N
Natalini couple it
9
2026-05-01 via Nuitee
K
kevin solo_traveller gb
10
Loved everything
Pros:

Perfect location. Very clean. All staff were great

Cons:

Nothing. I would 100% return and recommend to friends and family

2026-04-29 via Nuitee
M
marcelo solo_traveller es
5
No vale lo que cuesta
Pros:

Que la habitación tenía terraza

Cons:

Que NO se puede fumar en todo el hotel , ni el la terraza del bar , ni en la de la habitación …
Por otro lado , ahórrense pagar por la vistas al mar . Se ve entre árboles y a lo lejos … un poco .

2026-04-26 via Nuitee
M
Macy couple gb
5
2026-04-26 via Nuitee
F
Florian solo_traveller de
9
Comfortable, nice hotel with a good, but not exceptional breakfast
Pros:

Very luxurious and clean, very friendly stuff!

Cons:

Had to return to the reception because my payment, declared as paid, had not already been payed

2026-04-22 via Nuitee
K
Kerry solo_traveller gb
8
2026-04-22 via Nuitee
S
Sylvia solo_traveller gb
8
Pros:

Absolutely no problem with hotel, it was just the location, lacked a bit of atmosphere.

Cons:

Where it was situated

2026-04-22 via Nuitee
A
Andrew couple us
10
Great value
Pros:

Great stay, friendly staff. Very nice rooms with lots of amenities.

Cons:

Nothing

2026-04-19 via Nuitee