HM Isabela-Adults Only

Hotels
8.3 (225 reviews)
Calle Gran Via del Puig de Teix 1 , Santa Ponsa , es

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great food and beverage options
Excellent location
Modern amenities
Cons:
Issues with cleanliness
Some unfriendliness from staff
Room size could be better

Categories

Cleanliness
7.51
Some reviews mentioned cleanliness issues such as hair and insects in the room.
Service
8.48
Friendly staff noted in several reviews, though there were some mentions of unfriendliness.
Location
9.02
Multiple reviews highlight great location near the beach and central facilities.
Room Quality
7.47
Some complaints regarding room size and soundproofing.
Amenities
8.5
Modern facilities and good outdoor amenities were appreciated.
Value for Money
7.96
General satisfaction with pricing vs. services offered.
Food and Beverage
9.01
Food quality received high praise from guests.
Overall Experience
8.48
Guests expressed enjoyment and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:19

Property Description

Beachfront Paradise at whala!isabela

Luxurious Amenities: Enjoy a relaxing stay at our 3-star hotel in Santa Ponsa with an outdoor pool, garden, and terrace. Indulge in delicious meals at the on-site restaurant, and unwind at the bar after a day of exploration.

Comfortable Accommodations: Our rooms feature modern amenities including a flat-screen TV, private bathroom, and cozy bed linens. Free WiFi is available throughout the property, ensuring you stay connected during your stay.

Exciting Activities: Take advantage of our recreational facilities with table tennis, bike, and car hire services. Explore nearby beaches like Santa Ponsa Beach and Caló d'en Pellicer Beach for a perfect day out.

Experience the ultimate beach getaway at whala!isabela. Book now for an unforgettable stay!

Important information:

Please note that different policies and supplementary fees can be applied to reservations for more than 5 rooms.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 225 reviews
Cleanliness: 7.51
Service: 8.48
Location: 9.02
Room Quality: 7.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.48
J
Julio • couple • es
7
El inicio de temporada siempre es duro...
Pros:

El desayuno está completo, aunque el sabor de la máquina de zumo y café son mejorables. La zona está situada delante de la playa. Las vistas de la habitación nos daba al patio interior, y podías otear un poco la mar y la montaña en el horizonte.

Cons:

Al llegar tuvimos un percance con la ducha del baño, dimos el parte a la 13:00 en recepción, y al llegar a las 20:00 a ducharnos, no estaba arreglada. Aunque llamaron a mantenimiento, tuvimos que cambiar de habitación, con las molestias que ello nos produjo.

2026-04-07 • via Nuitee
T
Tamás • couple • hu
9
2026-04-06 • via Nuitee
J
Jeff • couple • fr
7
2026-04-05 • via Nuitee
J
Jeison • extended_group • es
8
2026-01-19 • via Nuitee
A
Andrea • extended_group • at
10
Wir kommen wieder
Pros:

Alles perfekt

2026-01-19 • via Nuitee
G
Gary • couple • ie
5
would definetly return but I would hope same issues would not be their
Pros:

very nice breakfast however the coffee machines could do with cleaning as you could taste the wrong coffee.

Cons:

Unfortunately health and safety is not a priority and same staff will need extra training in hospitality to make this place truly stand out. Trying to see a Hotel Manager was next to impossible.

2026-01-19 • via Nuitee
J
Jutta • couple • de
8
2026-01-19 • via Nuitee
D
Daniel • couple • es
8
Pros:

Personal war sehr freundlich

Cons:

Frühstück war schon sehr gewöhnlich

2026-01-19 • via Nuitee
L
Louise • solo_traveller • de
9
2026-01-19 • via Nuitee
J
Julio Martin • solo_traveller • nl
5
Pros:

El hotel está bien situado, enfrente de la playa y de la zona de ocio, y las instalaciones son modernas.
La sala del desayuno/comidas está muy bien.

Cons:

El tamaño de la habitación y la limpieza. Además de encontrarnos algunos insectos en la habitación, la limpieza fue empeorando a medida que pasaban los días. El personal no mostró interés en saber si se había solucionado el problema con los insectos

2026-01-19 • via Nuitee
A
Andrea • extended_group • at
10
Pros:

Alles perfekt, wir waren jetzt schon 3 mal da und kommen gerne wieder

2026-01-19 • via Nuitee
D
Danut • couple • ro
1
2026-01-19 • via Nuitee
M
Michael • extended_group • de
9
Das Hotel ist zu empfehlen, es ist ruhig, das keine Personen unter 18 Jahre anwesend sind.
Pros:

Das Frühstück war sehr gut und ausreichend, die Dame für Omeletts oder Spiegeleier könnte schneller arbeiten.
Das Abendbrot war ausgezeichnet. Man konnte jederzeit eine Sonnenliege belegen, der Pool war nicht überbelegt; kurzer Weg zum Strand.

2026-01-15 • via Nuitee
U
Uwe • solo_traveller • de
8
2025-11-16 • via Nuitee
S
Steven • solo_traveller • gb
9
2025-11-05 • via Nuitee
C
Cornelia • couple • de
8
2025-10-28 • via Nuitee
S
Susan • extended_group • gb
10
Best Hotel in Santaponsa
Pros:

Amazing Hotel Food lovely,staff friendly and the position of the Hotel is perfect. I have booked for next year 😁

Cons:

I loved everything

2025-10-22 • via Nuitee
J
John • extended_group • gb
10
2025-10-19 • via Nuitee
S
steven • couple • fi
9
Very good
Pros:

Very nice modern facilities. All new.

Cons:

Checking in very slow. Pity they take 10€ deposit for pool towel. Only small sea view.

2025-10-19 • via Nuitee
M
Mónica • couple • es
10
2025-10-19 • via Nuitee