Hyatt House Nashville/Franklin/Cool Springs

Hotels
•
Hyatt House
9.3 (643 reviews)
3501 Mallory Lane , Franklin , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor service during check-in
High prices for drinks

Categories

Cleanliness
9.18
Cleanliness was positively noted, but specific complaints about room standards reduced the rating.
Service
7.18
Service was criticized for long wait times and lack of professionalism during check-in.
Location
10
Location was frequently praised and described as convenient.
Room Quality
9.18
Room quality was good, though issues with bed comfort reduced the rating.
Amenities
10
Amenities were well-received, although some products were considered overpriced.
Value for Money
9.18
Value for money was brought down due to complaints about high prices for drinks and snacks.
Food and Beverage
9.68
Food and beverage offerings were generally appreciated, especially breakfast.
Overall Experience
10
Overall experience was positive, with many guests expressing enjoyment despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:31

Property Description

Convenient Location
Located just 29 km from Bridgestone Arena and Ryman Auditorium, Hyatt House Nashville/Franklin/Cool Springs offers a prime spot for exploring Franklin.

Modern Amenities
Enjoy air-conditioned rooms with free WiFi, flat-screen TVs, and free toiletries. The hotel also features a shared lounge, a bar, and barbecue facilities for a comfortable stay.

Excellent Services
Benefit from a business center, 24-hour front desk assistance, and vending machines with snacks and drinks. The attentive staff is always ready to make your stay memorable.

Ready to experience comfort and convenience at Hyatt House Nashville/Franklin/Cool Springs? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.3
Based on 643 reviews
Cleanliness: 9.18
Service: 7.18
Location: 10
Room Quality: 9.18
Amenities: 10
Value for Money: 9.18
Food and Beverage: 9.68
Overall Experience: 10
C
Christine • solo_traveller • us
9
Great stay!
Pros:

Nice rooms with a comfortable layout. While place was really clean. Best of all was the staff. Super nice!

Cons:

The location was decent, but I’d hoped it was closer to downtown Franklin. But that’s not their fault!

2026-06-06 • via Nuitee
D
Daphne • family_with_children • us
8
2026-06-02 • via Nuitee
D
DesC • couple • us
8
Pros:

Breakfast was the typical American hotel breakfast.
Staff was friendly and welcoming.
Interesting location with lots of good restaurants nearby.

Cons:

Website said no dogs allowed, but when we arrived, they had a sign that said dogs accepted.
We usually try to find a hotel where no pets are allowed.

2026-06-01 • via Nuitee
R
Rick • couple • us
10
Relaxing, enjoyable stay!
Pros:

This hotel is located in a very nice area of Franklin. Also, everything is clean and very well kept.

2026-05-31 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-05-31 • via Nuitee
A
Anoop • solo_traveller • us
10
2026-05-29 • via Nuitee
C
Cissell • family_with_children • us
10
2026-05-27 • via Nuitee
A
Amy • couple • us
10
Pros:

Spacious room, loved the kitchen area, staff was great

2026-05-27 • via Nuitee
D
Denise • couple • ca
4
Cons:

Il y avait des puces de lit et j’en suis sortie pleine de piqûre très très décevant

2026-05-24 • via Nuitee
R
Ray • solo_traveller • us
8
2026-05-21 • via Nuitee
D
David • extended_group • us
10
Pros:

Quiet room at the end of the hall.

2026-05-19 • via Nuitee
J
jacklynn • family_with_children • us
10
2026-05-16 • via Nuitee
K
Kirk • extended_group • us
10
Clean, excellent breakfast, large rooms.
2026-05-13 • via Nuitee
P
Pauline • solo_traveller • us
9
2026-05-13 • via Nuitee
D
Dorothy • couple • us
9
2026-05-12 • via Nuitee
M
Misty • family_with_children • us
10
2026-05-10 • via Nuitee
C
Cassandra • family_with_children • us
10
2026-05-04 • via Nuitee
D
Dalton • solo_traveller • us
10
Pros:

The location was very nice and close to many shops and restaurants.

2026-05-04 • via Nuitee
A
Ashley • solo_traveller • us
10
2026-05-04 • via Nuitee
J
Jeffrey • couple • us
9
2026-05-02 • via Nuitee