Hyatt House Nashville/Franklin/Cool Springs

Hotels
•
Hyatt House
9.3 (691 reviews)
3501 Mallory Lane , Franklin , US
+1 615-778-8798

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Business center
Heating
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor service during check-in
High prices for drinks

Categories

Cleanliness
9.18
Cleanliness was positively noted, but specific complaints about room standards reduced the rating.
Service
7.18
Service was criticized for long wait times and lack of professionalism during check-in.
Location
10
Location was frequently praised and described as convenient.
Room Quality
9.18
Room quality was good, though issues with bed comfort reduced the rating.
Amenities
10
Amenities were well-received, although some products were considered overpriced.
Value for Money
9.18
Value for money was brought down due to complaints about high prices for drinks and snacks.
Food and Beverage
9.68
Food and beverage offerings were generally appreciated, especially breakfast.
Overall Experience
10
Overall experience was positive, with many guests expressing enjoyment despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:31

Property Description

Convenient Location
Located just 29 km from Bridgestone Arena and Ryman Auditorium, Hyatt House Nashville/Franklin/Cool Springs offers a prime spot for exploring Franklin.

Modern Amenities
Enjoy air-conditioned rooms with free WiFi, flat-screen TVs, and free toiletries. The hotel also features a shared lounge, a bar, and barbecue facilities for a comfortable stay.

Excellent Services
Benefit from a business center, 24-hour front desk assistance, and vending machines with snacks and drinks. The attentive staff is always ready to make your stay memorable.

Ready to experience comfort and convenience at Hyatt House Nashville/Franklin/Cool Springs? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 691 reviews
Cleanliness: 9.18
Service: 7.18
Location: 10
Room Quality: 9.18
Amenities: 10
Value for Money: 9.18
Food and Beverage: 9.68
Overall Experience: 10
S
Sandra • extended_group • us
1
Cons:

The hotel cancelled our reservation without informing us upon checking in. They said we are booked by a third party and don’t have any of our information. I’ve been using booking.com for years and never experienced this. I don’t know who drop the ball on this situation. But I’m very disappointed.

2026-10-13 • via Nuitee
S
Samuel • solo_traveller • us
10
2026-10-12 • via Nuitee
T
Tara • couple • us
10
2026-10-12 • via Nuitee
C
Carrie • couple • us
10
2026-10-10 • via Nuitee
M
Meghan • couple • us
10
2026-09-14 • via Nuitee
L
Lear • solo_traveller • us
10
2026-09-10 • via Nuitee
C
Christina • family_with_children • us
10
2026-09-10 • via Nuitee
T
Timothy • couple • us
10
2026-09-09 • via Nuitee
C
chloe • couple • us
10
2026-09-08 • via Nuitee
L
Laura • couple • us
10
Very good hotel with great quality standard for breakfast elements.
Pros:

Excellent breakfast

2026-09-07 • via Nuitee
G
Glen • couple • us
10
Pros:

Great location, friendly staff and bro clean

2026-09-07 • via Nuitee
J
Jason • solo_traveller • us
9
Pros:

Location was great. The breakfast hit the spot.

2026-09-04 • via Nuitee
K
Kerri • extended_group • us
10
2026-08-29 • via Nuitee
D
Derek • couple • us
9
Great overnight stay hotel.
Pros:

Staff was very friendly and helpful on check-in. The room was spacious and clean with a very comfortable bed. We had no issues throughout our stay and would recommend this hotel.

Cons:

Nothing

2026-08-28 • via Nuitee
B
Boiarsky • couple • us
9
Nice room, great staff and best location!
Pros:

Staff, room and location

Cons:

Room could have been cleaner, there were food items in cabinet from previous guest. The breakfast was average.

2026-08-25 • via Nuitee
A
Arieno • couple • us
10
Can’t go wrong. A very pleasant stay.
Pros:

Very clean and modern, excellent breakfast included

2026-08-21 • via Nuitee
T
Thomas • family_with_children • us
5
While checking in the staff member told us that they were upgrading our room. When arriving at the room we got what was
Pros:

Location

Cons:

I our room we could not get one of the AC to shut off after reaching the Temperature we selected. This had it loud most of the night.

2026-08-17 • via Nuitee
H
Herring • extended_group • us
10
2026-08-12 • via Nuitee
M
Monica • family_with_children • us
10
Perfect stay love ❤️ and you
Pros:

Everything was nice will recommend others to pick your hotel if they ever came to Nashville breakfast was good clean room service was amazing me and my family are very happy with the hotel enjoy the swimming pool and the excerise ❤️❤️❤️❤️❤️❤️

Cons:

Nothinggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg the hotel stay was amazing I love it

2026-08-10 • via Nuitee
1
171timw • NONE • Germantown, Ohio
10
Great place to stay, especially if you need more than 2 beds and a little space to spread out.
Pros:

Excellent hotel and rooms. Lots of space, very clean, nice area. Will definatly consider staying here if I am in the area again.

2026-08-06 • via Tripadvisor