Comfort Inn & Suites Copley Akron

The room was not clean. I was afraid to use the shower due to moldy caulking and overall filth.

The bathroom (especially the bathtub) seemed a bit unclean

there were exposed electrical wires in the room. the Jacuzzi tub base was all cracked by the drain, did not feel safe to use, that was the reason I picked that room. The elevator electric box was all taped up and none of the floor buttons or the display for the floors worked. I used the stairs, because it really felt unsafe to use.

The stone/brick work on the hotel's exterior walls and pillars at the entrance should be repaired immediately to match the same nice aesthetics found inside. The buttons and digital read-outs (e.g. floor indicator) on the control panel inside the elevator should be fixed to light up.

When we arrived, the staff was great. However, our room wasn’t as great. The bed was definitely stiff and not as comfortable as others made it sound. We stayed in the king suite with the jacuzzi. That was actually great. A little smaller than I thought but still good. The shower was leaking by the bathroom door. The shower bar also wasn’t secured all the way (top screws on both sides not secured and the bar leans/falls down opening the curtain on BOTH sides) so a nice hot shower came with an unfortunate cool breeze. I also found a rib bone under the couch! It wasn’t a great stay, but not terrible.

Some guests didn't follow the courtesy rules for the pool in supervising their children, but the children were having fun, so I didn't let it bother me too much.

Is smelled bed was uncomfortable

That I didn't get my deposit back yet and the elevator is scary

I cant say I disliked anything

I did not like the booking issue. I got there and was told I had no room booked. It was 230 am. I ended uo calling booking.com they said they woukd reimburse the booking but I would have to pay with my own bank card and rebook through the hotel. They offered to pay any difference however due ti the hold on my funds for the original booking and not getting reimbursed for a week I was unable to book more than 2 nights. As I had krginally booked and payed for 3 nights earlier in the evening prior to my 2 am check in. . That was around 509 dollars. I had a to spend another 400 dolkars to book 2 nights asbI was tokd since the hotel had no information or way to confirm that I had a booking and had already paid. Þhen on top of that I was charged another 100 for a aecurity depoist. This left me with virtually no money to enjoy a nice dinner or anything really. . . So my getaway I had planned was ruined. Also the room was very spacious and the jetted tube was nice but the cleanliness if the room was a difrrent story. We wanted to enjoy the tub but it was not cleaned properly and when we turned on the jets there was dirt and a few bugs left floating in the water. The first night there we were left with no wifi apparently the whole hotel was expierncing the same thing. Spectrum was there working on it. I felt for that alone we should have been discounted. Also the telephone in the room was not working. Someone had removed the cords. This was supposed to be a special trip for my 3 year anniversary. Very disappointing to say the least.

The pool was dirty and it stink when u walk in there they would find any little reason to kick me and my people out kept making up excuses and made us leave at 1 inna morning

It was a little sketchy- the front desk guy kinda balked at me when I asked if he had a luggage rack, he said it had been stolen and they didnt have another one. Also the bathroom was a bit dirty but ok

Lots of rusty screws and nails in the ground, dog area is overgrown. No poop bags. First shift staff was rude except for the breakfast lady.

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It was not clean, the showers were not great. Same dirt spot in the floor all weekend