Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good service
Spacious rooms
Convenient location
Decent breakfast
Cons:
Cleanliness issues
Noisy area
Insecure neighborhood at night

Categories

Cleanliness
7
Multiple mentions of cleanliness issues, including dirtiness and mold.
Service
9
Staff is reported to be helpful and attentive.
Location
7.5
Some reviews mention a dangerous neighborhood but also convenient access to public transport.
Room Quality
8.5
Spacious and comfortable rooms in general, though some issues noted.
Amenities
8.9
Overall quality of amenities such as breakfast and room features was acceptable.
Value for Money
9
Good balance of quality for the price paid, as noted in multiple reviews.
Food and Beverage
8.4
Breakfast generally good but with some complaints regarding variety and quality.
Overall Experience
8.9
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:58

Property Description

Luxurious Accommodation
Palazzo Firenze in Naples offers elegantly furnished, air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms.

Exquisite Dining Experience
Indulge in a culinary journey at the on-site restaurant, serving delicious Neapolitan specialties. Guests can also savor a delightful continental breakfast during their stay.

Convenient Facilities and Services
Enjoy the convenience of a 24-hour front desk, room service, free WiFi, and private parking at Palazzo Firenze. Additionally, unwind on the terrace and explore nearby attractions such as Naples National Archeological Museum.

Experience luxury and comfort at Palazzo Firenze - book your stay now for an unforgettable Naples getaway.

Important information:

"Late check-out until 2:00 PM incurs a surcharge of €40.00, payable on-site; after 2:00 PM, the cost of one night will be charged."Swimming pool: Closed from Thu, Oct 15, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1791 reviews
Cleanliness: 7
Service: 9
Location: 7.5
Room Quality: 8.5
Amenities: 8.9
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 8.9
T
Tomasz • solo_traveller • pl
8
Pros:

Basen, jak na Włochy to dość dużo nie słodkiego na śniadanie,

Cons:

Okolica, brak klimatyzacji na korytarzu (tylko na parterze)

2026-06-27 • via Nuitee
P
Pamela • couple • gb
7
Stay was good, but day leaving the staff in the breakfast were a bit rude because we were leaving at 7.30 for flight hom
Pros:

Staff helpful

2026-06-27 • via Nuitee
G
Gerrit • family_with_children • de
9
2026-06-26 • via Nuitee
R
Rizzo • solo_traveller • it
9
2026-06-26 • via Nuitee
S
Sohan • solo_traveller • de
9
A good value for money
Pros:

The staff were extremely helpful. We had a medical emergency at 3AM and the guy at the front desk helped us to get to the hospital. He called the hospital and arranged a cab.
The breakfast was also good.
The room was very quiet and the bed was huge.

Cons:

The pool is not really a pool. It's really tiny.

2026-06-25 • via Nuitee
P
Pascal • extended_group • de
9
Schöner Kurzaufenthalt in Neapel
Pros:

Großzügige Zimmer und kleiner Pool zum Abkühlen, kleines Frühstückbüffet

Cons:

Dafür kann das Hotel nichts, aber es spielt schon eine Rolle - Umgebung des Hotels - viel Müll in den Straßen, Matratzen liegen auf dem Gehweg, tote Ratten auf der Straße, mangelndes Sicherheitsgefühl in den Seitenstraßen um das Hotel.

2026-06-25 • via Nuitee
F
Fredrik • couple • se
7
2026-06-25 • via Nuitee
C
Christian • solo_traveller • be
7
Appréciation
Pros:

Hôtel très propre, personnel de la réception et du bar très aimable.

Cons:

Personnel du petit-déjeuner devrait apprendre la politesse et à sourire. Airco ne fonctionnait pas dans la chambre 205 et le problème n’a pas été résolu.

2026-06-25 • via Nuitee
E
Ewa • solo_traveller • pl
10
Cudowny pobyt w Neapolu
Pros:

Pokoj przestronny , bardzo cichy dobrze klimatyzowanym. Bardzo czysty.
Widok na ulicę, która pozwalała obserwować nam biedniejszych mieszkańców Neapolu..Bylo to ciekawe doswiadczenie. Mieszkaliśmy tam 5 dni..
Mily nie duzy basen
Swietne śniadanka..Duzo produktów na sniadania angielskie. Na poczatku czerwca codziennie swieże truskawki , maszyna do mrożonego jogurtu . Do dzis to wspominamy.
Mamy nadzieję tam wrócic
No i swietna obsługa jeśli chodzi o nasz samochod, pan odebrał od nas kluczyki, odwiózł samochód do garazu przyprowadzil gdy potrzebowaliśmy. Zero stresu

2026-06-23 • via Nuitee
D
David • solo_traveller • gb
9
2026-06-22 • via Nuitee
C
Carla • solo_traveller • de
10
2026-06-22 • via Nuitee
N
Nicholas Timothy Pierce • solo_traveller • gb
10
2026-06-19 • via Nuitee
J
JEAN MARC • couple • fr
9
Pros:

La piscine sur le toit et le bar

Cons:

Dommage de ne pas faire de restauration dans ce superbe espace

2026-06-17 • via Nuitee
M
Marianne • couple • be
8
Pros:

Alles in orde.
Leuk om iedere dag beetje aan het zwembad te
Kunnen liggen na onze uitstappen.

2026-06-17 • via Nuitee
B
Birgit • solo_traveller • at
10
Perfekt zum Abkühlen nach einem langen Sightseeing Tag
Pros:

Der kleine Sitzminipool (Whirlpool) am Dach mit gemütlichen Liegen und Beschattungsmöglichkwit
Größe des Raums
Sehr modern
Tolle Dusche

Cons:

Jammern auf hohem Niveau: Wasserfleck oben links im Zimmer

2026-06-15 • via Nuitee
T
Thomas • extended_group • de
7
2026-06-15 • via Nuitee
C
Christopher • couple • de
8
2026-06-15 • via Nuitee
J
Jim • couple • se
7
Ok hotell i ett slitet område
Pros:

Hotellet och rummen var ok

Cons:

Väldigt slitet område som kändes lite osäkert kvällstid.
Tunna balkongdörrar och ett väldigt oljud på gatan utanför på nätterna

2026-06-14 • via Nuitee
U
Ulla • couple • fi
9
2026-06-13 • via Nuitee
S
Sylvia • couple • au
8
Breakfast needs to be earlier for early trips and departures
Pros:

Very modern place, not too keen on shower in middle of bedroom

Cons:

Didn’t like shower and toilet very low
Breakfast staff not very flexible about being at breakfast at 7.15 before going on tour

2026-06-10 • via Nuitee