Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good service
Spacious rooms
Convenient location
Decent breakfast
Cons:
Cleanliness issues
Noisy area
Insecure neighborhood at night

Categories

Cleanliness
7
Multiple mentions of cleanliness issues, including dirtiness and mold.
Service
9
Staff is reported to be helpful and attentive.
Location
7.5
Some reviews mention a dangerous neighborhood but also convenient access to public transport.
Room Quality
8.5
Spacious and comfortable rooms in general, though some issues noted.
Amenities
8.9
Overall quality of amenities such as breakfast and room features was acceptable.
Value for Money
9
Good balance of quality for the price paid, as noted in multiple reviews.
Food and Beverage
8.4
Breakfast generally good but with some complaints regarding variety and quality.
Overall Experience
8.9
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:58

Property Description

Luxurious Accommodation
Palazzo Firenze in Naples offers elegantly furnished, air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms.

Exquisite Dining Experience
Indulge in a culinary journey at the on-site restaurant, serving delicious Neapolitan specialties. Guests can also savor a delightful continental breakfast during their stay.

Convenient Facilities and Services
Enjoy the convenience of a 24-hour front desk, room service, free WiFi, and private parking at Palazzo Firenze. Additionally, unwind on the terrace and explore nearby attractions such as Naples National Archeological Museum.

Experience luxury and comfort at Palazzo Firenze - book your stay now for an unforgettable Naples getaway.

Important information:

Please, be aware that late check-out until 2.00 pm has a supplement of € 35.00. After 2.00 pm, the cost of the full night will be charged.
Swimming pool: Closed from Wed, Oct 15, 2025 until Wed, Apr 1, 2026

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1669 reviews
Cleanliness: 7
Service: 9
Location: 7.5
Room Quality: 8.5
Amenities: 8.9
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 8.9
M
Mustafa • extended_group • nl
7
2026-04-11 • via Nuitee
B
Boaz • family_with_children • il
10
2026-04-10 • via Nuitee
V
Varina • couple • cl
10
Pros:

La ubicación pieza amplia, limpia buen desayuno.

Cons:

Estaba mal la calefacción mucho calor en la pieza.

2026-04-09 • via Nuitee
M
MARLENE • couple • fr
7
4 étoiles juste!
Pros:

L’emplacement est pratique. Metro a 150 mètres, gare à 150 mètres, cette historique a 500 mètres. Le personnel du soir et des petits déjeuners sont tops !

Cons:

Oubli de nettoyer une journée, notre chambre, chambre bruyante

2026-04-08 • via Nuitee
F
Firaz • extended_group • cz
10
2026-04-07 • via Nuitee
J
João • extended_group • pt
8
2026-04-06 • via Nuitee
F
Fabio • solo_traveller • it
9
2026-04-06 • via Nuitee
C
Celso Escobar • couple • br
7
Para quem quer ficar perto da Estação Central
Pros:

O hotel fica a duas quadras da estação de trens.

Cons:

A região é imunda e mal frequentada.
O quarto não tem chaleira elétrica.

2026-04-06 • via Nuitee
V
Vincent • family_with_children • fr
9
Bel hôtel très bien situé à Naples
Pros:

Super petit déjeuner varié. Chambre spacieuse. Personnel accueillant

2026-04-05 • via Nuitee
E
Erik • extended_group • co
8
2026-04-05 • via Nuitee
N
Noelle • couple • ie
10
Great hotel, great breakfast, very clean, large and modern rooms.
Pros:

Beautiful clean modern hotel. Fabulous breakfast. Comfortable bed and pillows, great T.V. Great bathroom and shower. It's beside train/bus station with easy access to organised tours for meeting point. Easy to get into city using the underground. We could leave our luggage safe at hotel for free on day of departure while we went into the city.

Cons:

Not a huge thing but something to be aware of, the rooftop bar and seating area, pool etc was closed and not open until May. Part of the reason for booking was to access rooftop for views and breakfast. Website said it would be open in April. Also it mentioned that we would have a balcony, I presumed to sit out on, but its too small to sit or stand on, patio doors just open up fully onto the street below.

2026-04-04 • via Nuitee
G
GEORGES • couple • be
9
Pros:

Hôtel placé près du centre, literie confortable, la propreté est à souligner.

Cons:

Petit déjeuner varié. Sauf que pains industriel et jus d'orange pas d'origine !!!

2026-04-04 • via Nuitee
K
Kostas • solo_traveller • gr
8
2026-04-03 • via Nuitee
S
Sabino • couple • us
10
2026-04-02 • via Nuitee
G
gaia • family_with_children • it
9
Rilassante
Pros:

La colazione era molto ricca e variegata allestita in una sala molto luminosa e pulita. Ottima qualità del cibo.

Cons:

nulla

2026-04-02 • via Nuitee
P
Piumetti • family_with_children • it
5
Cons:

Ľattitudime delle persone alla reception
Scarsa pulizia della camera
Letti scomodi

2026-04-01 • via Nuitee
M
Marina • couple • hr
10
2026-04-01 • via Nuitee
S
Sofia • couple • gr
6
2026-03-30 • via Nuitee
J
Jorge Miguel • extended_group • pt
9
2026-03-30 • via Nuitee
A
Andreas • couple • ch
8
2026-03-29 • via Nuitee