Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good service
Spacious rooms
Convenient location
Decent breakfast
Cons:
Cleanliness issues
Noisy area
Insecure neighborhood at night

Categories

Cleanliness
7
Multiple mentions of cleanliness issues, including dirtiness and mold.
Service
9
Staff is reported to be helpful and attentive.
Location
7.5
Some reviews mention a dangerous neighborhood but also convenient access to public transport.
Room Quality
8.5
Spacious and comfortable rooms in general, though some issues noted.
Amenities
8.9
Overall quality of amenities such as breakfast and room features was acceptable.
Value for Money
9
Good balance of quality for the price paid, as noted in multiple reviews.
Food and Beverage
8.4
Breakfast generally good but with some complaints regarding variety and quality.
Overall Experience
8.9
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:58

Property Description

Luxurious Accommodation
Palazzo Firenze in Naples offers elegantly furnished, air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms.

Exquisite Dining Experience
Indulge in a culinary journey at the on-site restaurant, serving delicious Neapolitan specialties. Guests can also savor a delightful continental breakfast during their stay.

Convenient Facilities and Services
Enjoy the convenience of a 24-hour front desk, room service, free WiFi, and private parking at Palazzo Firenze. Additionally, unwind on the terrace and explore nearby attractions such as Naples National Archeological Museum.

Experience luxury and comfort at Palazzo Firenze - book your stay now for an unforgettable Naples getaway.

Important information:

Please, be aware that late check-out until 2.00 pm has a supplement of € 35.00. After 2.00 pm, the cost of the full night will be charged.
Swimming pool: Closed from Wed, Oct 15, 2025 until Wed, Apr 1, 2026

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1669 reviews
Cleanliness: 7
Service: 9
Location: 7.5
Room Quality: 8.5
Amenities: 8.9
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 8.9
E
Eija • solo_traveller • fi
7
Not especially worth my money
Pros:

Clean room, basic breakfast.

Cons:

The environment near the hotel was scary and unclean. Very noisy room though I have paid for superior room.

2026-03-11 • via Nuitee
S
Silvia • couple • it
7
Pros:

ottima colazione- sala luminosa- camera e bagni puliti- personale gentile

Cons:

La zona stazione non è delle migliori ma non dipende dall'hotel

2026-03-10 • via Nuitee
L
Lynda • extended_group • gb
6
Good enough, got what we paid for, quite cozy and breakfast was good and convenient to the train station.
Pros:

The closeness to the Train Station for our trip to Rome.

Cons:

Didn’t feel that safe when you left the hotel, however there were some lovely restaurants within a few metres. Mimi’s is one of the oldest restaurants in Naples and has a history. Highly recommend.

2026-03-10 • via Nuitee
D
Dominique • couple • fr
9
Séjour excellent. Chambre confortable. Proximité du centre ville.
Pros:

Excellent petit déjeuner, copieux et varié.

Cons:

Bruit de la rue le soir.

2026-03-09 • via Nuitee
H
Hubert • extended_group • at
9
2026-03-09 • via Nuitee
A
Adrienn • extended_group • hu
10
2026-03-09 • via Nuitee
M
Maria Elena • couple • it
10
2026-03-05 • via Nuitee
A
Anna • couple • pl
9
2026-03-04 • via Nuitee
X
Xiaowen • couple • cn
9
推荐
Pros:

地理位置非常好，离中央火车站，napoli porta nolana，Garibaldi车站都很近，走Caribaldi大街到酒店的路干净安全，酒店干净卫生，员工也都非常热情，早餐品种齐全，有个现打酸奶冰激凌很好吃，补充也很快

2026-03-03 • via Nuitee
O
Orion3000 • family_with_children • es
10
Muy bien. Buena elección.
Pros:

Muy bien. Buen aspecto. Buen servicio. Desayuno muy completo y de calidad. Muy cómoda la habitación y tranquila.

Cons:

--

2026-03-03 • via Nuitee
E
Emanuela • couple • it
10
Pros:

COLAZIONE SUPER!!!

2026-03-02 • via Nuitee
T
Thomas • couple • at
4
Pros:

Der Cocktail in der Hotelbar war ausgezeichnet. Das Personal sehr freundlich.

Cons:

Das Frühstück war absolut unterdurchschnittlich.
Die Eier waren grauenhaft, der Kaffee zu dünn.
Der Toilettensitz im Zimmer war zerbrochen.

2026-03-01 • via Nuitee
R
Rosa • extended_group • it
9
2026-02-28 • via Nuitee
A
Andrea • couple • it
10
Pros:

Camera grande e colazione top

Cons:

Nulla

2026-02-27 • via Nuitee
A
Antonio • couple • it
10
Pros:

Tutta la struttura

Cons:

Posizione

2026-02-27 • via Nuitee
J
julio • couple • es
8
Pros:

Ubicación

2026-02-25 • via Nuitee
G
Giorgio • solo_traveller • it
8
2026-02-25 • via Nuitee
S
SVETLANA • couple • md
10
Pros:

Чисто , прям рядом с центральным вокзалом, вкусный завтрак!

2026-02-24 • via Nuitee
M
Max&Stella • couple • it
10
Pros:

Camera grande, pulitissima.
Eccellenti staff e colazione!!!!

Cons:

Nulla

2026-02-23 • via Nuitee
S
Sergiu • couple • md
10
2026-02-23 • via Nuitee