Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good service
Spacious rooms
Convenient location
Decent breakfast
Cons:
Cleanliness issues
Noisy area
Insecure neighborhood at night

Categories

Cleanliness
7
Multiple mentions of cleanliness issues, including dirtiness and mold.
Service
9
Staff is reported to be helpful and attentive.
Location
7.5
Some reviews mention a dangerous neighborhood but also convenient access to public transport.
Room Quality
8.5
Spacious and comfortable rooms in general, though some issues noted.
Amenities
8.9
Overall quality of amenities such as breakfast and room features was acceptable.
Value for Money
9
Good balance of quality for the price paid, as noted in multiple reviews.
Food and Beverage
8.4
Breakfast generally good but with some complaints regarding variety and quality.
Overall Experience
8.9
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:58

Property Description

Luxurious Accommodation
Palazzo Firenze in Naples offers elegantly furnished, air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms.

Exquisite Dining Experience
Indulge in a culinary journey at the on-site restaurant, serving delicious Neapolitan specialties. Guests can also savor a delightful continental breakfast during their stay.

Convenient Facilities and Services
Enjoy the convenience of a 24-hour front desk, room service, free WiFi, and private parking at Palazzo Firenze. Additionally, unwind on the terrace and explore nearby attractions such as Naples National Archeological Museum.

Experience luxury and comfort at Palazzo Firenze - book your stay now for an unforgettable Naples getaway.

Important information:

Please, be aware that late check-out until 2.00 pm has a supplement of € 35.00. After 2.00 pm, the cost of the full night will be charged.
Swimming pool: Closed from Wed, Oct 15, 2025 until Wed, Apr 1, 2026

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1647 reviews
Cleanliness: 7
Service: 9
Location: 7.5
Room Quality: 8.5
Amenities: 8.9
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 8.9
M
Muyideen • family_with_children • gb
10
Splendid
Pros:

Awesome and verities

Cons:

To be sincere, I cant remember, as all i can remember was the awesome service.

2026-02-09 • via Nuitee
Z
Zafeiria • couple • gr
9
2026-02-08 • via Nuitee
L
Lejeune • couple • fr
9
Super rapport qualité prix, emplacement + petit déjeuner + standing au top
Pros:

Très bel hôtel idéalement situé, proche de la station Garibaldi train / métro ... Proche a pied du quartier historique.
Belle chambre avec de beaux volumes et décoré avec gouts, de l'espace pour rangement et une SDB superbe. Le petit déjeuner est excellent et très varié.
Rapport qualité prix très interessant

Cons:

Le lit est grand mais le matelas n'est pas très confortable, on sent les ressorts.
On entend pas mal la route la nuit pour les chambres coté rue. Des boules Quies sont les bienvenues.

2026-01-30 • via Nuitee
M
Mauro • couple • it
6
2026-01-29 • via Nuitee
A
Antonio • couple • it
10
2026-01-28 • via Nuitee
D
Dalila • couple • es
9
Pros:

Ubicación, habitación que daba a un patio interior sin ruido, cama de matrimonio tal y como solicité, atención rápida a mis dudas, amabilidad del personal......

2026-01-22 • via Nuitee
M
Mert • couple • tr
1
2026-01-21 • via Nuitee
M
Marzio • solo_traveller • it
10
2026-01-20 • via Nuitee
J
Joaquin • couple • ar
10
2026-01-20 • via Nuitee
M
Mariann • couple • hu
6
Összességében jó, de nem ér meg ennyi pénzt.
Pros:

A szobában az ágy kényelmes volt. A lokáció megfelelő, közel van a városközponthoz.

Cons:

A wc és a paplan koszos volt. A reggeli minden nap ugyanaz volt, nem volt változatos.

2026-01-19 • via Nuitee
R
Raineri • couple • it
10
Ottima scoperta prenoterò la prossima volta a Napoli
2026-01-19 • via Nuitee
K
Katalin • family_with_children • at
10
wir waren sehr zufrieden
Pros:

Eine Oase im nicht italienisch anmutenden Bahnhofsviertel - herrliches Frühstücksbuffet und Pool im 5. Stock, großzügig geschnittenes Zimmer (205).

2026-01-19 • via Nuitee
A
Avraham • couple • il
9
2026-01-19 • via Nuitee
J
Jordan • couple • ie
10
2026-01-19 • via Nuitee
A
Alessandro • extended_group • it
9
Ottimo
Pros:

Colazione ottima, personale cordiale

Cons:

Il mini bar in camera a pagamento da un hotel 4 stelle

2026-01-18 • via Nuitee
J
Julie • family_with_children • au
9
2026-01-17 • via Nuitee
F
Francesco • couple • it
8
2026-01-16 • via Nuitee
R
Roberto • solo_traveller • it
1
Una delusione enorme
Pros:

Niente

Cons:

Un hotel 4 stelle ubicato in un postaccio...tutta la notte senza dormire per il rumore dei mezzi per raccolta spazzatura. Personale alla reception arrogante e presuntuoso che ha approfittato della prenotazione con formula non rimborsabile ..altrimenti avrei cambiato hotel..per caricarmi oltre 40€ di costi extra. Con quello che ho pagato avrei pernottato in hotel ed in una zona migliore. Sicuramente non tornerò in questa struttura invitando gli amici a fare lo stesso. Quello che mi chiedo ma il proprietario non vede che alle dipendenze sta gente non all'altezza.

2026-01-16 • via Nuitee
J
Jørgen William • family_with_children • dk
8
2026-01-16 • via Nuitee
S
Syrine • solo_traveller • fr
4
décevant
Cons:

quartier très mal famé et personnel peu accueillant
rapport qualité prix très médiocre

2026-01-16 • via Nuitee