Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good service
Spacious rooms
Convenient location
Decent breakfast
Cons:
Cleanliness issues
Noisy area
Insecure neighborhood at night

Categories

Cleanliness
7
Multiple mentions of cleanliness issues, including dirtiness and mold.
Service
9
Staff is reported to be helpful and attentive.
Location
7.5
Some reviews mention a dangerous neighborhood but also convenient access to public transport.
Room Quality
8.5
Spacious and comfortable rooms in general, though some issues noted.
Amenities
8.9
Overall quality of amenities such as breakfast and room features was acceptable.
Value for Money
9
Good balance of quality for the price paid, as noted in multiple reviews.
Food and Beverage
8.4
Breakfast generally good but with some complaints regarding variety and quality.
Overall Experience
8.9
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:58

Property Description

Luxurious Accommodation
Palazzo Firenze in Naples offers elegantly furnished, air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms.

Exquisite Dining Experience
Indulge in a culinary journey at the on-site restaurant, serving delicious Neapolitan specialties. Guests can also savor a delightful continental breakfast during their stay.

Convenient Facilities and Services
Enjoy the convenience of a 24-hour front desk, room service, free WiFi, and private parking at Palazzo Firenze. Additionally, unwind on the terrace and explore nearby attractions such as Naples National Archeological Museum.

Experience luxury and comfort at Palazzo Firenze - book your stay now for an unforgettable Naples getaway.

Important information:

"Late check-out until 2:00 PM incurs a surcharge of €40.00, payable on-site; after 2:00 PM, the cost of one night will be charged."
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1866 reviews
Cleanliness: 7
Service: 9
Location: 7.5
Room Quality: 8.5
Amenities: 8.9
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 8.9
G
gcampastri • couple • ar
10
Excelente Opción por ubicación y calidad
Pros:

Excelente Desayuno completo y con variedad , la ubicación era la ideal para quienes viajamos en tren y queremos estar cerca de todo sin necesidad de tomar otro medio de transporte

Cons:

Todo fue muy bueno pero si hay algo que mejoraría es la conectividad de internet , no era de la velocidad que se necesita en la actualidad para poder trabajar mientras disfrutas del viaje

2026-10-30 • via Nuitee
A
anastasios • couple • gr
10
2026-10-29 • via Nuitee
S
Steven • solo_traveller • us
8
Pros:

Fresh mozzarella balls, bacon and great espresso machine.

Cons:

Location is in a run down area. As a man I was OK but would not recommend for a solo female.

2026-10-28 • via Nuitee
B
Brigitte • family_with_children • fr
9
Un grand plaisir
2026-10-26 • via Nuitee
M
Michelle • couple • ie
7
Beautiful Hotel, Unsafe Location
Pros:

The staff were very friendly and helpful, and the Hotel is beautiful.

Cons:

Unfortunately the area outside the hotel is very unsafe.

2026-10-23 • via Nuitee
U
Unn-Mari • couple • no
8
Pros:

The breakfast was good. Nice room and Nice toilette and shower. Very nice staff..

Cons:

The Toilette in the bar/reseption didnt have a ring to sit on.

2026-10-21 • via Nuitee
A
Alberto • solo_traveller • es
8
Pros:

La habitación

Cons:

El entorno del barrio en el que estaba el hotel y el zumo de naranja del desayuno

2026-10-21 • via Nuitee
M
Milorad • couple • hr
7
2026-10-21 • via Nuitee
A
Anna-lena • couple • se
9
2026-10-20 • via Nuitee
R
Roswitha • extended_group • at
8
Pros:

Das Frühstück war sehr gut.

Cons:

Die Zimmer warn extrem laut und die Klimaanlage funktioniert nicht wirklich richtig. Sie kühlt einfach nicht.

2026-10-19 • via Nuitee
W
Willem • couple • nl
8
goed verblijf
Pros:

mooi hotel gunstig gelegen van het centrum en het station

Cons:

niets

2026-10-18 • via Nuitee
G
giorgio • couple • it
10
Cons:

Il bedet troppo vicino al water

2026-10-17 • via Nuitee
B
Bukola • couple • gb
9
Pros:

The staff at the reception was very professional and friendly.
Lucio was one of the best staff we met and very calm.

Cons:

The air conditioning wasn't great, but the staff tried their best to make us feel comfortable.

2026-10-16 • via Nuitee
R
Richard • couple • us
6
good short stop if traveling by train. Neighborhood is not so pleasant.
Pros:

Near the train station, so convenient but gritty area. Would have liked the hotel more, in a nicer location.

Cons:

Near the train station, so convenient but gritty area. Would have liked the hotel more, in a nicer location.

2026-10-15 • via Nuitee
T
Tope • couple • gb
9
Pros:

breakfast and the facilities

Cons:

flies in the room

2026-10-15 • via Nuitee
L
Linda • solo_traveller • gb
9
Great city centre hotel
Pros:

Location to station for travel
Links
Roof top pool was a bonus
Air conditioning was great Best hotel I have ever stayed in for this and it was hot so very much needed
Breakfast was great

Cons:

Nothing it was all good

2026-10-13 • via Nuitee
H
Helen • couple • gb
8
Excellent stay in a welcoming, friendly hotel
Pros:

Ideal position for our stay. Comfortable and clean, and helpful staff

Cons:

It was very warm and would have been helpful to have had air conditioning

2026-10-13 • via Nuitee
J
Juan luis • family_with_children • es
9
Hotel muy nuevo y personal amable
Pros:

Muy buena ubicación cerca tren, metro y autobús, el único pero es que la zona esta un poco deteriorada.

Cons:

El barrio

2026-10-13 • via Nuitee
K
Kathleen • couple • ca
9
Comfortable
Pros:

Cleanliness

Cons:

Restaurant selection limited to being only a high end tasting type restaurant.

2026-10-13 • via Nuitee
A
Alex • couple • us
8
Good breakfast and excellent location to take train to Sorrento and Ferry to Capri, Positano and other places.
Pros:

Big room, clean and excellent locations close to main train station and restaurants.

Cons:

They need a modern room electronic safe. They use a safe with a physical key. I just did not like to leave my passport in that safe.

2026-10-11 • via Nuitee