Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good service
Spacious rooms
Convenient location
Decent breakfast
Cons:
Cleanliness issues
Noisy area
Insecure neighborhood at night

Categories

Cleanliness
7
Multiple mentions of cleanliness issues, including dirtiness and mold.
Service
9
Staff is reported to be helpful and attentive.
Location
7.5
Some reviews mention a dangerous neighborhood but also convenient access to public transport.
Room Quality
8.5
Spacious and comfortable rooms in general, though some issues noted.
Amenities
8.9
Overall quality of amenities such as breakfast and room features was acceptable.
Value for Money
9
Good balance of quality for the price paid, as noted in multiple reviews.
Food and Beverage
8.4
Breakfast generally good but with some complaints regarding variety and quality.
Overall Experience
8.9
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:58

Property Description

Luxurious Accommodation
Palazzo Firenze in Naples offers elegantly furnished, air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms.

Exquisite Dining Experience
Indulge in a culinary journey at the on-site restaurant, serving delicious Neapolitan specialties. Guests can also savor a delightful continental breakfast during their stay.

Convenient Facilities and Services
Enjoy the convenience of a 24-hour front desk, room service, free WiFi, and private parking at Palazzo Firenze. Additionally, unwind on the terrace and explore nearby attractions such as Naples National Archeological Museum.

Experience luxury and comfort at Palazzo Firenze - book your stay now for an unforgettable Naples getaway.

Important information:

Please, be aware that late check-out until 2.00 pm has a supplement of € 35.00. After 2.00 pm, the cost of the full night will be charged.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1737 reviews
Cleanliness: 7
Service: 9
Location: 7.5
Room Quality: 8.5
Amenities: 8.9
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 8.9
J
Jana • solo_traveller • ee
8
2026-05-07 • via Nuitee
A
Ania MS • solo_traveller • pl
9
2026-05-04 • via Nuitee
G
Gerty Mariska • solo_traveller • nl
9
Pros:

De grootte van de kamer, luxe uitstraling van de badkamer, zachte handdoeken en heerlijke douche

Cons:

Zwembad was te koud, logisch want pas sinds begin april beschikbaar, maar toch.
Bedden waren hard
Ontbijt was redelijk, voor de prijs van de kamer verwacht ik geen waterige jus d'orange.

2026-05-04 • via Nuitee
V
Vinicius • solo_traveller • br
10
Pros:

Próximo a estação de trem

Cons:

nada

2026-05-03 • via Nuitee
F
Federico • solo_traveller • it
10
Pros:

Pulizia Cortesia Colazione

Cons:

Non sono riuscito a connettermi al Wi-Fi

2026-05-03 • via Nuitee
S
Sebastiaan • solo_traveller • nl
8
Pros:

Vriendelijk personeel. Comfortabele kamer

Cons:

Bar op het dak was nog gesloten eind april

2026-04-30 • via Nuitee
K
Kristine • solo_traveller • be
9
Pros:

De mooie kamers en vriendelijk personeel.

Cons:

Het straatlawaai in de nacht

2026-04-28 • via Nuitee
K
Kseniia • solo_traveller • ua
1
2026-04-28 • via Nuitee
S
sookaberto • solo_traveller • it
7
Pros:

Vicino alla stazione ma in una strada con parecchio degrado, struttura pulita e accogliente, personale gentile, bagno e colazione ottimi

Cons:

In camera non c'erano né caffè né acqua (se non a pagamento), la piscina e il terrazzo non erano utilizzabili nonostante il bel tempo, nel complesso mi sembrava più un ottimo 3 stelle che un 4. Stanza abbastanza piccola

2026-04-27 • via Nuitee
L
Lucia • family_with_children • it
8
2026-04-27 • via Nuitee
S
Suzie Boyle • solo_traveller • ie
9
Pros:

Great location, walking distance to Garabaldi train station and bus to Naples Airport
Breakfast was excellent, hot and cold....great choice

Cons:

Minibar fridge didnt work, looked forward to a cold beverage after a long days travel...on the plus the small downstairs bar happly to supply ice free of charge..

2026-04-27 • via Nuitee
J
Jarosław • extended_group • pl
5
Znośny
Pros:

Śniedania.

2026-04-27 • via Nuitee
E
Egidijus • solo_traveller • lt
8
2026-04-26 • via Nuitee
C
Christian • family_with_children • ch
7
OK, aber auch nicht mehr.
Pros:

Frühstück für Italien gut. Haben iuns auch nach 10 Uhr noch essen lassen.

Cons:

Wifi 4 Tage lang off. Konnte nicht repariert werden, was ärgerlich war, da ich the arbeiten sollen.
Dusche hat sich selbständig eingeschaltet.
Concierge nutzlos. Hatte mehrfach Fragen gestellt, die einfach ignoriert wurden.

2026-04-26 • via Nuitee
E
enrico • solo_traveller • it
8
2026-04-25 • via Nuitee
A
Alfred • couple • at
8
2026-04-21 • via Nuitee
G
GUSTAVO GUILLERMO • couple • ar
10
Excelente
Pros:

Todo

Cons:

Nada

2026-04-19 • via Nuitee
A
Arton • family_with_children • de
10
2026-04-19 • via Nuitee
3
308084799bf873740c0e0eccca713233 • couple • de
8
2026-04-18 • via Nuitee
E
ed6311d504e770e61580bd93fa1a827e • couple • it
8
Pros:

Colazione abbondante, staff cortese e disponibile, doccia molto spaziosa

Cons:

Camere un po' piccole. La zona in cui si trova l'albergo, comoda essendo vicino alla stazione ma un po' degradata

2026-04-16 • via Nuitee