Spark by Hilton Winston-Salem University

Hotels
•
Hilton Worldwide
8.2 (111 reviews)
200 Mercantile Dr, Winston-Salem, North Carolina, 27105 , Winston-Salem , US
1-336-714-8888

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Electric car charging station
Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Elevator
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Friendly staff
Cleanliness of the hotel
Cons:
Poor room conditions
Issues with amenities

Categories

Cleanliness
7.69
Although the property was clean, the presence of a strong odor and issues with room conditions negatively impacted cleanliness.
Service
9.16
The staff was consistently friendly and helpful, providing excellent service during our stay.
Location
8.7
The hotel was well-located, although there were concerns about nearby homeless individuals.
Room Quality
7.15
Room conditions varied; issues such as a strong marijuana smell and noise from neighboring rooms affected quality.
Amenities
7.68
While there were basic amenities, the pool was uninviting and there were reported issues with EV chargers.
Value for Money
8.64
Overall, value aligns with pricing; however, some expectations were not met.
Food and Beverage
8.19
Breakfast was ok, contributing fairly to the overall experience.
Overall Experience
8.36
Mixed feelings overall; while there were positive aspects, several factors detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:39

Property Description

Experience comfort and convenience at Spark by Hilton Winston-Salem University, your ideal retreat in the heart of Winston-Salem.

Recreational Amenities
Dive into relaxation with our refreshing indoor pool or maintain your fitness routine in our well-equipped fitness center. Enjoy leisure time tailored to your preferences!

Complimentary Breakfast & Connectivity
Start your day right with our delicious complimentary buffet breakfast. Stay connected with complimentary wireless internet access available throughout the property.

Comfortable Accommodations
Unwind in one of our 89 air-conditioned rooms featuring flat-screen TVs, coffee/tea makers, and essential conveniences to make your stay hassle-free.

Reserve your stay at Spark by Hilton Winston-Salem University today for an unforgettable experience!

Important information:

  • Pool access available from 9:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Masks are required in public areas for unvaccinated guests.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GSO

Property Policies

  • Pets

    Pet max weight (per pet) in lb is 55

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

8.2
Based on 111 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 7.15
Amenities: 7.68
Value for Money: 8.64
Food and Beverage: 8.19
Overall Experience: 8.36
R
Rene
10
Pros:

Very nice

2025-10-06 • via Nuitee
M
Maria • partner
6
Pros:

Walls were like paper so we heard everything from other rooms.

2025-09-28 • via Nuitee
D
Dana
4
Pros:

Sean at the front desk was excellent. Truly went above and beyond. Unfortunately, the hotel was a disappointment. The toilet was running for 2 days and often didn’t flush. I let the front desk know but nothing was fixed. We also found out that they only offer housekeeping every other day. They never let us know that at check in. Staff was extremely friendly but we can’t recommend this property.

2025-09-28 • via Nuitee
R
Rosario • family
8
Pros:

I love the green sorrounding

2025-09-15 • via Nuitee
A
Anna • family_with_children
6
Pros:

The property itself was clean, average. Staff members were very welcoming and friendly. A lot of homeless near the property. There was a pool but was too cold to swim in, felt colder than hose water so that was a bummer my kiddo was super excited. Overall ok stay.

2025-09-14 • via Nuitee
F
Florence
10
Pros:

Property condition & facilities

2025-09-07 • via Nuitee
D
Debra • family
8
Pros:

The staff at the front desk were very helpful. We enjoyed our stay.

2025-09-06 • via Nuitee
F
Fadi • family
10
Pros:

Lovely stay, in all aspects.

2025-09-01 • via Nuitee
S
Sebastian
10
Pros:

Nice clean room.

2025-08-29 • via Nuitee
L
Lisa
10
Pros:

Super friendly staff!

2025-08-24 • via Nuitee
L
Laura
6
Room smelled like marijuna
Pros:

The hotel was very clean and the staff was very friendly. We had a situation with the room next-door to ours. A couple came in and were fighting and screaming most of the evening. As the night progressed, I noticed the smell of marijuana coming from the room. I called the front desk and the front desk clerk came down to confirm and asked them to leave. They did leave, but the smell of marijuana lingered all night long And I had young children in the room with me so that wasn’t fun to be smelling that the whole night. I’m not sure how full the hotel was, but it would have been nice to have been offered to move to a different room or even to have been given a refund Because sleeping in a room that smelled like marijuana all night was not on my agenda.

2025-08-21 • via Nuitee
D
DOUGLAS
6
Pros:

Don't promise EV charging if not active...folks depend on it!

2025-08-17 • via Nuitee
L
Lehua • partner
10
Pros:

It was a clean, comfortable, and convenient. The staff was very friendly.

2025-08-04 • via Nuitee
S
Sabrina • partner
10
Pros:

Beautiful hotel

2025-07-27 • via Nuitee
A
Ashley • family_with_children
4
Pros:

Although this is owned by Hilton, you would never know. The staff member at the front desk acted annoyed that he had to do his job. It appeared the hotel was very old and they attempted to just “cover things up, ” literally. There was a soft spot in our floor that was noticeable when my 2 year old walked over it. The pool was open, but shouldn’t have been—it was green and cloudy (you couldn’t see the bottom). I wish I would’ve taken pictures (we didn’t let our kids swim). I would never stay here again.

2025-07-27 • via Nuitee
R
ROBERTO
10
Pros:

Excellent customer service, clean room, and close to different attractions.

2025-07-27 • via Nuitee
J
Julie
10
Pros:

Friendly staff, clean and the breakfast was ok. We would stay here again.

2025-07-26 • via Nuitee
M
Melissa
10
Pros:

Nice updates and quiet , spacious room

2025-07-19 • via Nuitee
K
Kristy • partner
10
Pros:

Convenient and clean

2025-07-15 • via Nuitee
J
Jonathan • partner
10
Pros:

Nice and clean very updated friendly staff

2025-07-14 • via Nuitee