c-hotels Club

Hotels
C-Hotels
9.2 (1891 reviews)
Santa Caterina da Siena 11/R , Florence , it

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cleanliness
Good breakfast
Cons:
Small room
Limited breakfast options

Categories

Cleanliness
9.26
Many reviews mention the room was clean and spotless.
Service
9.73
The staff is frequently described as friendly, helpful, and accommodating.
Location
9.47
Several reviews highlight the ideal location close to the train station and attractions.
Room Quality
8.72
Most rooms described as spacious and clean, but some reviews mention small room sizes.
Amenities
8.75
Amenities like beverages were often appreciated, but no specific negative comments were reported.
Value for Money
9.01
Generally seen as good value especially considering the amenities and service.
Food and Beverage
9.26
The breakfast is frequently praised as delicious and varied.
Overall Experience
9.43
Overall experiences are mostly positive with an expressed desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:11

Property Description

Modern Design and Convenient Location
Hotel Club, just steps away from Santa Maria Novella Church, welcomes you with its contemporary design and prime location near the train station and cathedral.

Comfortable Rooms with Thoughtful Amenities
Each room at Hotel Club is equipped with a minibar, satellite TV, and a private bathroom stocked with essentials. Enjoy complimentary tea, coffee, and cappuccino in your room for a cozy stay.

Convenience and Discounts
Benefit from discounts at a nearby parking garage, unwind at the on-site bar, and rely on the 24-hour front desk for all your needs. Explore the vibrant neighborhood full of shops, cafés, and restaurants, with the Fortezza da Basso exhibition centre just a short distance away.

Experience the perfect blend of comfort and convenience at Hotel Club - book your stay now!

Important information:

The price of parking varies according to the size of your vehicle. Please contact reception for further information.
When traveling with pets, please note that an extra charge of 15,00€ per pet, per day applies. Please note that a maximum of 1 pet is allowed. Please note that the property can only allow pets with a maximum weight of 10 kilos.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.

Location

Guest Reviews

9.2
Based on 1891 reviews
Cleanliness: 9.26
Service: 9.73
Location: 9.47
Room Quality: 8.72
Amenities: 8.75
Value for Money: 9.01
Food and Beverage: 9.26
Overall Experience: 9.43
P
Paul couple us
10
2026-05-09 via Nuitee
L
Lyndsey couple gb
9
A fantastic stay which made our time in Florence even more special.
Pros:

The staff couldn't have been more attentive and friendly. Breakfast was a nice selection. Coffee was excellent and made by a barista.

Cons:

The water often went a little cold in the shower before heating up again.

2026-05-08 via Nuitee
C
Carlos Henrique couple br
10
2026-05-08 via Nuitee
P
Pamela solo_traveller au
8
Pros:

Clos to the train station; attentive staff members

2026-05-07 via Nuitee
S
Stefano couple it
9
2026-05-07 via Nuitee
J
Johnson couple us
9
2026-05-06 via Nuitee
E
Efaris couple us
10
Excellent place to stay if you want to stay in the center but out of the masses. Excellent staff
Pros:

The staff and how helpful and friendly they were

Cons:

N/a

2026-05-06 via Nuitee
M
Motaz couple ly
7
2026-05-06 via Nuitee
D
Daniela solo_traveller br
10
Pros:

O atendimento de todos os que trabalham no hotel é excepcional! Desde a recepção até o pessoal responsável pelo café da manhã e pela limpeza! Um agradecimento especial aos recepcionistas, pela gentileza! Ganhamos upgrade do quarto, que aliás é extremamente confortável! A cama é maravilhosa! E a localização excelente, ao lado da estação de trem e muito próximo a todas as atrações de Florença. Amamos!

Cons:

Nada!

2026-05-06 via Nuitee
C
colleen couple gb
10
Brilliantly central great staff
Pros:

Great room good location

Cons:

Nothing

2026-05-05 via Nuitee
L
liuyinh couple cn
9
Pros:

地段实在是太好了,坐火车,取车,游览都相当方便,服务员态度非常好,很热情,还送晚上酒吧服务,没人一杯免费酒水和小吃。早餐味道不错,最喜欢羊角包,做的很好吃。

2026-05-05 via Nuitee
P
paul couple us
10
Fantastic!
Pros:

Room was very clean and comfortable. Full buffet, hot breakfast with scrambled eggs.
Baristas made us awesome cappuccino and espresso every morning.
Very friendly, very inviting Staff was over the top helpful with everything and any questions.
Thank you Nicolo for helping us get to see the Uffizi!
Very Close to the train station or tram to airport.
The breakfast area serves as bar/cafe in the evening.

Cons:

Nothing. We will return.
It is very close to the train station and that area is a bit chaotic.

2026-05-04 via Nuitee
M
Maria Goretti family_with_children br
10
2026-05-04 via Nuitee
K
Krajnc couple si
10
Pros:

This hotel is truly beautiful, and our stay exceeded all expectations. The staff were exceptionally kind and welcoming from the very first moment. They personally showed us around the hotel, escorted us to our room, and made us feel genuinely cared for throughout our stay.

The rooms are lovely, well-designed, and very comfortable. What made the experience even more special was the handwritten welcome letter waiting for us upon arrival – such a thoughtful and personal touch. We also received a welcome drink at their bar, which was a perfect way to start our stay.

The location is excellent, just a short walk from the city center and all major attractions, making it incredibly convenient for exploring.

I honestly have no complaints. Everything was perfect, and I would absolutely choose this hotel again if I return to Florence.

2026-05-03 via Nuitee
R
Rodrigo solo_traveller cl
9
2026-05-03 via Nuitee
P
Patricia couple br
10
A equipe e o serviço fazem o diferencial nesse hotel.
Pros:

A localização é excelente, perto da estação e muito próximo à todos os pontos importantes. Os funcionários fazem a diferença nesse hotel o atendimento da recepção na nossa chegada foi muito caloroso e no café da manhã também o Roshan e o Cléber nos atenderam muitíssimo bem, a decoração do hotel é linda e o café muito gostoso. Tem uma torneira com água natural, gelada e com gás que você se serve e leva para o quarto. Achei uma delicadeza.

Cons:

As acomodações são bem antigas talvez por esse
Motivo ouvimos muito barulho de conversas nos apartamentos ao redor.

2026-05-02 via Nuitee
V
Vicki solo_traveller gb
9
Very Clean and Friendly
Pros:

The staff were very friendly and helpful. The variety and freshness of the breakfast was excellent. They also had a choice of different types of milk which as I am dairy intolerant was very welcome. We could refill our water bottles for free in the lobby.

Cons:

I found the bed a little harder than I like but the room was nice and very clean. Having a kettle was a bonus. The complimentary bottles of water were appreciated.

2026-05-01 via Nuitee
L
LESLEIGH couple au
9
2026-04-30 via Nuitee
L
Lena solo_traveller se
10
Mysiga dagar i Florens.
Pros:

Bra läge med gångavstånd till de flesta sevärdheterna, och även lätt att ta sig till/från flygplatsen. Trevlig personal. Bra frukost.

2026-04-30 via Nuitee
M
Mihaela solo_traveller ro
9
Pros:

Personalul a fost foarte amabil,
Patul confortabil, pozitionarea hotelului, micul dejun variat

Cons:

Din pacate mobilierul este vechi, ar trebui schimbat, tamplaria este noua, dar nereglata si se aude in camera zgomotul de afara ca si cand geamul nu ar fi inchis, lipsa oglinzii pentru make up.

2026-04-29 via Nuitee