Mercure Hotel Kaiserhof City Center

Hotels
•
Mercure
8.2 (2963 reviews)
Kaiserstrasse 62 , Frankfurt/Main , DE
+49 69 2561790

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value
Cons:
Neighborhood safety concerns
Need for better maintenance

Categories

Cleanliness
8.01
Generally clean, but some reviews mentioned specific issues requiring better upkeep.
Service
8.48
Staff were friendly and helpful, contributing positively to the experience.
Location
8.52
Conveniently located near the main train station and central attractions.
Room Quality
7.97
Rooms are clean and functional, yet some mention small showers.
Amenities
8
Facilities were adequate with a good breakfast, but some limitations noted.
Value for Money
8.46
Good value for the location and amenities provided.
Food and Beverage
8.01
Breakfast options were plentiful and of good quality.
Overall Experience
8.18
A positive experience overall, balancing strengths and minor weaknesses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 11:17

Property Description

Central Location and Convenience
Located in central Frankfurt, Mercure Hotel Kaiserhof City Center is just steps away from the main train station and underground, offering guests convenience and easy access to the city's attractions.

Comfortable Rooms with Modern Amenities
The hotel's modern rooms are equipped with satellite TV, Wi-Fi, and a work desk, ensuring a comfortable stay for guests whether they are traveling for business or leisure.

Proximity to Attractions and Events
With its close proximity to the Frankfurt Messe Trade Fair and the Museumsufer, guests at Mercure Hotel Kaiserhof can easily explore the city's cultural and business hubs.

Experience the perfect blend of comfort and convenience at Mercure Hotel Kaiserhof City Center - book your stay now for an unforgettable Frankfurt experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Location

Guest Reviews

8.2
Based on 2963 reviews
Cleanliness: 8.01
Service: 8.48
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.18
C
Carl • solo_traveller • gb
9
2026-10-14 • via Nuitee
B
Bridget • couple • us
4
Although the hotel inside was nice, outside on the streets were concerts at 11pm-5am and the neighborhood very scary
Pros:

It was convenient to the train station

Cons:

The nights were wild, noisy, around the corner from the Red Light District which we unfortunately stumbled upon at night with the drug addicts, homeless and prostitutes..

2026-10-13 • via Nuitee
T
Tatjana • solo_traveller • de
10
Pros:

Es war super!

2026-10-13 • via Nuitee
T
Tanja • solo_traveller • de
8
Stadthotel in sehr zentraler Lage und guter Infrastruktur
Pros:

Sehr zentrale Lage, ca. 300 Meter vom Hbf. entfernt. Viel Gastronomie etc. in unmittelbarer Nähe, fussläufig zum Mainufer. Ansonsten klassisches Stadthotel, eher für Städtetouren, Geschäftsreisen etc., eher weniger für "Urlaub". Zimmer gut ausgestattet (inkl. Bügeleisen und Bügelbrett). Frühstück gut!

Cons:

Ein bisschen verschachtelter Grundriss.... ansonsten nix zu beklagen, für meine Zwecke war alles gut wie es war.

2026-10-13 • via Nuitee
R
renato • extended_group • br
5
Localização horrível!!!
Pros:

Quarto com cama confortável!

Cons:

A localização é péssima!!!! O hotel estava no meio da Cracolândia, infelizmente! Você saia pra fora do hotel, o cheiro de xixi era horrível! Pra eu entrar com o carro na garagem, precisei falar com 3 moradores de rua pra saírem da porta! Não vale a pena nem por um minuto você chegar em um País tão lindo e ficar no meio disso! O meu quarto era confortável mas tinha carpete que fedia cigarro e mofo! Não recomendo!

2026-10-13 • via Nuitee
H
Hamdam • extended_group • uz
1
2026-10-12 • via Nuitee
S
Scott • solo_traveller • gb
9
Pros:

Excellent location about 2 minutes walk from the station.

Cons:

N/A

2026-10-12 • via Nuitee
W
William • solo_traveller • us
7
Good value for one night
Pros:

It was an easy walk from the train station. The area is sketchy but we only stayed one night before a tour of Germany started. The price was good.

Cons:

The room smelled like cigarette smoke. The bed was comfortable, but I prefer sheets and a blanket to the comforter type thing they provide. Breakfast was okay.

2026-10-12 • via Nuitee
U
Ulrike • couple • ch
7
Gutes Hotel, normalerweise gutes Preis-Leistungsverhältnis, während der Messe aber zu teuer
2026-10-12 • via Nuitee
G
graziano • solo_traveller • it
9
Cons:

Lo spazio lavandino del bagno troppo piccolo e la presenza della vasca... meglio la doccia

2026-10-11 • via Nuitee
E
Elvira • solo_traveller • ro
9
2026-10-11 • via Nuitee
I
Ieva • solo_traveller • lv
8
Pros:

Close to Franfurt Messe Hall. Very kind and nice people working there.

Cons:

There were a few small holes in the bed linen that covered the blanket. It's time for new one 😅

2026-10-11 • via Nuitee
M
Magda • family_with_children • ch
8
Pros:

Super zentral für Frankfurter Buchmesse

Cons:

Viertel an sich (laut in Nacht)

2026-10-11 • via Nuitee
A
Anastasiia • couple • de
10
Очень понравилось, что смогли оставить машину и после чек-аута, чтобы перекусить
Pros:

Все довольно близко.

2026-10-11 • via Nuitee
R
Ravindra • solo_traveller • gb
7
2026-10-11 • via Nuitee
R
Ravi • solo_traveller • in
10
Good stay, nice location and friendly reception
Pros:

The reception desk is friendly. All the staff at the reception were extremely friendly and helpful. Nice room and located very close to the the main station.

Cons:

Nothing in particular, everything was fine with the room and check in. Nice room and located very close to the the main station

2026-10-11 • via Nuitee
C
Cudzich • couple • de
8
Kurze Aufenthalt, war aber alles zur unseren Zufriedenheit.
Pros:

Das Frühstück wie in jedem Mercur Hotel super, sehr lecker, sehr große Auswahl. Immer wieder gerne.

2026-10-10 • via Nuitee
J
Jean Riede • solo_traveller • au
10
Pros:

Helpful and friendly staff I

2026-10-10 • via Nuitee
M
Matilda • solo_traveller • de
8
Pros:

Das Personal war beim Check-in freundlich. Die Lage ist gut, wenn man einen sehr frühen Zug erreichen muss. Die Zimmer sind modern und gut ausgestattet.

Cons:

Der Preis war doppelt so hoch wie üblich, da zur gleichen Zeit eine Buchmesse in Frankfurt stattfand.
Ich verstehe nicht, warum jemand schmutzige Kissen auf ein frisch bezogenes Bett legen würde.
Beim Betreten des Zimmers war der Geruch nicht angenehm, aber nach dem Lüften war er verschwunden.

2026-10-10 • via Nuitee
J
Jeffrey • solo_traveller • gb
8
2026-10-10 • via Nuitee