Mercure Hotel Kaiserhof City Center

Hotels
•
Mercure
8.2 (2436 reviews)
Kaiserstrasse 62 , Frankfurt/Main , de

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value
Cons:
Neighborhood safety concerns
Need for better maintenance

Categories

Cleanliness
8.01
Generally clean, but some reviews mentioned specific issues requiring better upkeep.
Service
8.48
Staff were friendly and helpful, contributing positively to the experience.
Location
8.52
Conveniently located near the main train station and central attractions.
Room Quality
7.97
Rooms are clean and functional, yet some mention small showers.
Amenities
8
Facilities were adequate with a good breakfast, but some limitations noted.
Value for Money
8.46
Good value for the location and amenities provided.
Food and Beverage
8.01
Breakfast options were plentiful and of good quality.
Overall Experience
8.18
A positive experience overall, balancing strengths and minor weaknesses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 11:17

Property Description

Central Location and Convenience
Located in central Frankfurt, Mercure Hotel Kaiserhof City Center is just steps away from the main train station and underground, offering guests convenience and easy access to the city's attractions.

Comfortable Rooms with Modern Amenities
The hotel's modern rooms are equipped with satellite TV, Wi-Fi, and a work desk, ensuring a comfortable stay for guests whether they are traveling for business or leisure.

Proximity to Attractions and Events
With its close proximity to the Frankfurt Messe Trade Fair and the Museumsufer, guests at Mercure Hotel Kaiserhof can easily explore the city's cultural and business hubs.

Experience the perfect blend of comfort and convenience at Mercure Hotel Kaiserhof City Center - book your stay now for an unforgettable Frankfurt experience.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 22 per day.

Location

Guest Reviews

8.2
Based on 2436 reviews
Cleanliness: 8.01
Service: 8.48
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.18
M
Marina • solo_traveller • pt
10
Fantástica.
Pros:

A vista do quarto.

Cons:

O problema que houve com a água.

2026-03-13 • via Nuitee
S
Stephanie • solo_traveller • us
10
Great stay in Frankfurt!
Pros:

I was upgraded to a room with a balcony for free. The room was spacious - comfy bed, nice shower and bathroom. The balcony overlooked the streets of Frankfurt and the hotel was 2 blocks away from the main train station in Frankfurt.

Cons:

Sheets were somewhat dirty or had dust residue on them.

2026-03-13 • via Nuitee
P
Pedro Artur • couple • br
7
2026-03-13 • via Nuitee
A
Alexandra • family_with_children • ro
10
2026-03-13 • via Nuitee
N
Nabil • solo_traveller • ae
1
Room setup is very poor and not clean plus bathroom is very old
Pros:

Very bad room

Cons:

Location is good

2026-03-11 • via Nuitee
F
Fred • couple • de
8
Schönes Hotel für Messebesuch
Pros:

Sehr gute Lage am Hauptbahnhof.
Ideal für Messebesuch.
Gute Anbindung an Fernverkehr und ÖPNV.
Freundliches hilfsbereite Mitarbeiter.

Gute Auswahl am Frühstücksbuffet.

Ruhiges Zimmer.

Cons:

Alles gut.

2026-03-10 • via Nuitee
M
Motomi • solo_traveller • jp
7
Very nice staffs.
Pros:

Close to the station.

Cons:

Very noisy at night. You can hear the scream from outside.

2026-03-09 • via Nuitee
P
Petra paula • family_with_children • mt
8
Pros:

B'fast good, location very good, clean hotel and room comfy.

Cons:

Free vanity kits were not in the bathroom but one had to ask for them at reception.

2026-03-09 • via Nuitee
M
Marina • family_with_children • es
10
2026-03-09 • via Nuitee
S
Sándor • family_with_children • hu
9
2026-03-08 • via Nuitee
J
Jennifer • family_with_children • de
7
2026-03-08 • via Nuitee
A
Assaf • solo_traveller • il
9
Good location for a short stop
Pros:

The staff were friendly and willing to assist
The room is nice and comfortable
Close to the main train station

Cons:

The surrounding at night did t feel so safe

2026-03-08 • via Nuitee
M
Marco • solo_traveller • nl
8
2026-03-06 • via Nuitee
J
Jane • solo_traveller • ch
7
Good value for money, located near train station
Pros:

Located a few minutes from station
Clean room, good value for money

Cons:

As others have mentioned the area around the station is not very nice. The hotel is perfectly located if you need to be near to the station but if this is not necessary would suggest you stay further into the city itself e.g. nearer to the old town.

2026-03-05 • via Nuitee
L
Leena • couple • fi
8
Hotelli hyvällä sijainnilla.
Pros:

Sijainti lähellä päärautatieasemaa erinomainen, hyvän kokoinen huone, huoneessa vedenkeitin, kapselikahvinkeitin sekä minijääkaappi tosi kiva lisä! Hyvät wc-/kylpyhuonetilat. Huoneen useat, isot peilit lisäsivät tilan tuntua.

Cons:

Kokolattiamatosta tuli huoneeseen tunkkainen haju. Kamalat tyynyt! Vähän vanhaa ja nuhjuista. Rauhaton ympäristö, ”epämääräistä” sakkia runsaasti kadulla ja meteli kadulta kuului huoneeseen melko myöhään. Toki se ei suoranaisesti ole hotellin vika. Onneksi oli korvatulpat. Aamupala jäi kokematta, koska oli ylihinnoiteltu.

2026-03-04 • via Nuitee
H
Hajo • solo_traveller • de
5
Pros:

Zentral gelegen. Personal top.

Cons:

Launch/ bar: nicht offen vor 18:00. das ist in anderen Mercure Hotels anders.

2026-03-04 • via Nuitee
G
Guido • extended_group • de
9
Relais voyageur idéal, à un jet de pierre de la gare centrale de Frankfurt.
Pros:

Situation géographique, à 5 min à pied de la gare centrale de Frankfurt, donc un petit peu en retrait. Environs typiques d'une grande gare d'une grande ville, rues animées et faune qui va avec. Isolation phonique pas au top mais supportable. Chambre propre, pas très spacieuse, mais bien agencée. Petit déjeuner copieux, sans plus. Un supermarché au pied de l'hôtel.

Cons:

La pression d'eau de la douche.

2026-03-04 • via Nuitee
M
Michael • couple • de
5
Pros:

Das Frühstück war sehr gut

Cons:

Für den Preis hätte ich unter Superior Suite etwas anderes verstanden

2026-03-03 • via Nuitee
M
Michael • solo_traveller • ie
10
Perfect for short stay in Frankfurt
Pros:

I always stay here when I am
In Frankfurt. The reception desk staff are always super kind and friendly and helpful. This time Omer was the front desk receptionist and he was very nice. Well done and thanks Omer. The bedroom was quiet on the 7th floor, excellent comfortable bed and with solid WiFi. Good shower with good linen. Everything as expected. Excellent stay again for a very reasonable price.

Cons:

None

2026-03-02 • via Nuitee
A
Artem • solo_traveller • ie
8
2026-03-02 • via Nuitee