Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Currency exchange
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good location
Clean bathrooms
Cons:
Noise issues
Unfriendliness at front desk
Inconsistent cleanliness

Categories

Cleanliness
6.08
Numerous reviews point to unclean rooms and issues like mold, suggesting significant room for improvement.
Service
7.55
Incidents of unfriendliness and lack of attentiveness noted, but overall service considered standard for this hotel tier.
Location
8.09
The location is mentioned as a positive aspect, valued for proximity to downtown despite farther attractions.
Room Quality
8.04
Rooms are generally spacious and comfortable, with some issues related to noise and cleanliness.
Amenities
7.07
Amenities are adequate, but inconsistencies noted in the availability and clarity regarding facilities.
Value for Money
7.53
Several reviews indicated that the hotel provides good value given its pricing and offerings.
Food and Beverage
7.58
No specific feedback on food or beverage, considered standard quality for this hotel tier.
Overall Experience
8.05
Despite some negative points, the overall sentiment is positive with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 09:28

Property Description

Convenient Location:
Benefit from being just a stone's throw away from popular attractions like Sultan Ahmad Shah International Convention Centre and Heroes Museum.

Modern Amenities:
Enjoy the convenience of free WiFi throughout the property, a shared lounge, and a 24-hour front desk for any assistance you may require.

Nearby Attractions:
Explore nearby attractions such as Limbong Art and Cherating Turtle Sanctuary for a memorable experience during your stay.

Book now for an unforgettable stay at GM Hotel Kuantan, where convenience and comfort await you.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 690 reviews
Cleanliness: 6.08
Service: 7.55
Location: 8.09
Room Quality: 8.04
Amenities: 7.07
Value for Money: 7.53
Food and Beverage: 7.58
Overall Experience: 8.05
M
Maya Sofa • family_with_children • my
10
Best place to stay
Pros:

Spacious room and comfy to stay

2026-03-05 • via Nuitee
A
Azhar • family_with_children • my
9
Overall its a good stay , value for my money.
Pros:

I like the location on the heart of city

Cons:

The room had no window. The instant drink is not provided. The odour of the room is not good.

2026-03-03 • via Nuitee
A
Amirul • family_with_children • my
10
Pros:

Selesa

2026-02-28 • via Nuitee
M
Maya Sofa • family_with_children • my
8
2026-02-28 • via Nuitee
A
aubrey • family_with_children • my
7
2026-02-28 • via Nuitee
W
Wan Muhammad • couple • my
8
2026-02-24 • via Nuitee
M
Mashitah • family_with_children • my
6
Pros:

Alhamdulillah ❤️

Cons:

Alhamdulillah ❤️

2026-02-10 • via Nuitee
A
Asmidar • family_with_children • my
7
2026-02-08 • via Nuitee
H
Hayati • family_with_children • my
3
2026-02-01 • via Nuitee
R
Rabiatul Adauwiyah • couple • my
10
Pros:

Sangat selesa dan berpuas hati dengan penginapan disediakan.

2026-01-31 • via Nuitee
R
Risma • family_with_children • my
9
What a simple nice hotel to stay.
Pros:

It seem like a new hotel..the bed really comfort..a.c funtion very well, everything i side the room is excellent. The is no refregirator, but it doesn't matter seem the price is cheaper

Cons:

Nothing i guest .mybe because i am not a fussy person.

2026-01-29 • via Nuitee
R
Rozila • family_with_children • my
9
Pros:

Mesti ada selipar tandas dan bakul sampah dalam bilik.

Cons:

Sinki tersumbat

2026-01-29 • via Nuitee
L
Lew • family_with_children • my
8
2026-01-28 • via Nuitee
F
Faez • solo_traveller • my
7
2026-01-26 • via Nuitee
T
TMj • family_with_children • my
8
Pros:

Luas

2026-01-26 • via Nuitee
S
ShamRahman • family_with_children • my
8
Pros:

Comfortable...

Cons:

At lobby and room have weird smell like sewer smell .maybe can improve with diffuser or air freshner

2026-01-26 • via Nuitee
Z
Zatiey • extended_group • my
9
2026-01-25 • via Nuitee
M
Mohd Rapeia • extended_group • my
5
Maintainance section should regularly check the hotel condition
Pros:

Clean and easy to locate

Cons:

Aircond not well function

2026-01-25 • via Nuitee
N
NorSafarina • extended_group • my
8
Pros:

neat and clean

Cons:

environment around the hotel..indian’s area

2026-01-25 • via Nuitee
Z
ZHEN JACK • couple • my
6
Pros:

The price is okay for the quality of the room and facilities

Cons:

Was able to hear the flowing water pipe in my room. It seems that it was built right beside of the main pipe which is quite disturbing throughout the whole night
Can hear a lot of noises and others’ conversations from the window due to its location

2026-01-25 • via Nuitee