Hampton Inn - Houston/Brookhollow

Hotels
•
Hampton Inn
8 (217 reviews)
12909 Northwest Freeway , Houston , US
+1 713-939-7100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms and bathrooms (many positive mentions)
Friendly, helpful and professional staff
Good breakfast regularly praised
Convenient location near stores/areas
Gated parking / sense of security
Comfortable beds for many guests
Cons:
Multiple reports of cockroaches
Housekeeping delays and at least one missed room service
Some rooms are older; carpet/maintenance issues
Isolated complaints of uncomfortable beds
Distance to airport can be long (~30 min for some)
Occasional awkward incidents in dining/lobby areas and strict lobby limits

Categories

Cleanliness
7.5
Mixed signals: many reviews praise clean rooms and bathrooms, but multiple reports of cockroaches and at least one missed room servicing reduce the score.
Service
9
Consistently positive: numerous comments about friendly, helpful staff, excellent service recovery and professionalism; one note of poor attitude is an outlier.
Location
8.5
Generally praised for convenience and proximity to stores/areas; a few guests noted it was a longer drive to the airport (~30 minutes).
Room Quality
7.5
Comfortable beds cited often, but some rooms described as older, with carpet/maintenance issues and isolated reports of pests and uncomfortable beds.
Amenities
8
Pool, gated parking and gym mentioned positively (gym noted small); amenities are adequate for the hotel tier.
Value for Money
8.5
Multiple reviewers called the hotel good value/affordable and appropriate for the price paid.
Food and Beverage
8
Breakfast frequently praised as good; a few comments about limited variety or suggestions for improvement.
Overall Experience
7
Overall positive guest sentiment with strong service and breakfast, but cleanliness/pest reports and occasional housekeeping or comfort issues temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location
Located directly off Highway 290, the Hampton Inn Houston/Brookhollow offers easy access to downtown Houston and major attractions like the Galleria Shopping Center and Minute Maid Park.

Modern Amenities
Guests can enjoy comfortable accommodations with wireless internet access, along with a free daily hot breakfast. The hotel also features an on-site fitness center and an outdoor swimming pool for relaxation.

Friendly Service
Experience thoughtful amenities and friendly service throughout your stay at the Houston/Brookhollow Hampton Inn. Book now for a memorable and convenient stay.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

8
Based on 217 reviews
Cleanliness: 7.5
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 7
Q
Qudawn • solo_traveller • us
10
Peaceful
Pros:

Clean and inviting

Cons:

N/a

2026-11-07 • via Nuitee
N
Natalie • family_with_children • us
8
2026-11-05 • via Nuitee
K
Karyna • couple • us
10
2026-11-03 • via Nuitee
R
Rosalva • couple • us
10
2026-11-03 • via Nuitee
D
Deborah • couple • us
9
2026-10-31 • via Nuitee
M
Meaghan • extended_group • us
8
Would stay again
Pros:

room cleanliness and breakfast provided was good. Pool was clean and location was near some major stores. The beds were comfortable and a/c worked.

Cons:

The hotel was a little strict in how many people could be in the lobby area. It took housekeeping a little long to complete requests but overall okay.

2026-10-26 • via Nuitee
J
Jorge • solo_traveller • us
8
2026-10-12 • via Nuitee
A
Alexander • extended_group • de
10
2026-09-18 • via Nuitee
R
ROSA MARIA • extended_group • us
7
Pros:

Malo muy malo

Cons:

Mejor breakfasts

2026-09-17 • via Nuitee
S
SHANG • couple • us
1
Cons:

There are cockroaches in the room. The staff attitude is poor.

2026-09-09 • via Nuitee
R
Rosa Salina • solo_traveller • us
9
Pros:

Nice, polite & friendly staff; great location

2026-09-07 • via Nuitee
Z
Zudi • family_with_children • de
10
Ein rundum gelungener Aufenthalt in Houston.
Pros:

Sehr saubere und gemütliche Zimmer, freundliches Personal und ein gutes Frühstück.

Cons:

Nichts, es gab absolut nichts zu bemängeln.

2026-09-03 • via Nuitee
A
Araceli • couple • us
1
2026-09-03 • via Nuitee
R
Robin • family_with_children • ca
8
Pros:

In area of airport

Cons:

Could have been closer to airport. Was almost 30 minute drive.

2026-08-28 • via Nuitee
G
Gricelda • family_with_children • us
4
2026-08-25 • via Nuitee
S
SMP • couple • us
8
Pros:

Easy and fast check in

Cons:

Uncomfortable beds

2026-08-14 • via Nuitee
A
Anita • solo_traveller • hu
10
2026-08-10 • via Nuitee
C
Cynthia • solo_traveller • us
10
2026-08-09 • via Nuitee
X
Xavier • family_with_children • us
8
Ok for what we paid.
Pros:

Breakfast was good. Hotel location was OK. Gated parking gave us a sense of safety/security. Pool looks good. Work out room is small but adequate.

Cons:

The room was not serviced/cleaned, so we had to get extra towels from the front desk. No elevator near the back door so people need to walk to the front of the hotel to elevator and then back towards back if your room is located there.

2026-07-22 • via Nuitee
M
Myra • couple • us
10
definitely recommend coming back
Pros:

I love the spot it’s in and how offering the staff was and how quite the place is

Cons:

n/a

2026-07-19 • via Nuitee