Holiday Inn Houston Intercontinental Airport by IHG

I liked the proximity to the airport and the onsite restaurant.

Close to the airport

The space was very nice and accommodating and the staff was amazing thank you Ms Shalanda we plan to book again

Todo

The hotel was an overall great experience, especially the fashion show that was held there.

The location of the Fashion show was very accessible. Very clean and Hospitable… The Event it self was very well organized and executed with nothing but Class and professionalism. Spring Fling Fashion Show 2026 Absolutely Amazing and the Entertainment was A+….🔥🔥🔥🔥🔥🔥🔥🔥

Shalanda Jackson was the best ever. She helped me through the whole process of planning my fashion show. She is greatly appreciated. We will book another event at this hotel next year as well. Thank you so much 😊🙏🏾 You were awesome 💜

Have used the Airport Parking from the Holiday Inn Houston-Intercontinental Arpt, on 15222 JFK Boulevard Houston for the IAH Airport a number of times, and quite frankly it is a complete hit or miss. The past two times was a miss, and this last time was horrible. Waited at C Terminal for 50 minutes, called 4 times, and each time they told me they are coming, just a few minutes, sorry about that, just running a bit late. Just not worth the few bucks you save, not to mention they only pickup/drop-off at Terminal A and C. Save yourself the aggravation and frustration, and find another place to park that knows how to treat their customers.

I like how staff members were polite from moment we arrived.

We were there for a graduation. It was close to the airport but there is nothing else around.

Rooms: damp, air conditioning very noisy, soiled bathroom upon check in, outside traffic can be heard all evening, spotty internet service, good breakfast options
Accommodations: no running water for almost 2 days, no functioning toilets at that time-had to obtain pool water in garbage pails to flush toilet, when water restored it was cold, no shower head pressure
Staff: inexperienced, inattentive, lack of communication within the hotel, inability to reach a manager during hotel crisis, poor follow through from one shift to next
Location: not ideal for events in the city of Houston(Convention Center), long commute with very heavy traffic, best for business meeting stays in surrounding area, airport shuttle bus convenience, ample parking, parking lot gates locked at night with exception of main entrance
Grounds: Clean, safety concern when large holes dug in grass to repair water issue and no cones or notification around sites placed, community (non guests) use basketball courts in evening hours

We stayed at this hotel while in town for a competition, and our experience was completely unacceptable.

During our stay, the hotel had a water outage lasting over 24 hours, followed by additional intermittent failures. There was no functioning water in guest rooms. Toilets would not flush, showers did not work, and sinks had no running water. When water was partially restored, it remained inconsistent and unreliable. It was incredibly stressful not knowing when basic utilities would return.

Restrooms quickly became unsanitary due to the inability to flush. Guests were instructed to use pool water in buckets to manually flush toilets. Management was non existent the entire stay. We were repeatedly told to wait until the General Manager arrived, and when she was supposedly on site, she was unavailable and not accessible to speak with guests. There was little to no communication about when or if service would be restored, which only made the situation more frustrating.

To make matters worse, the televisions in our rooms did not work. Staff acknowledged they were aware the TVs were out in that wing of the hotel, yet guests were still assigned to those rooms without disclosure or accommodation.

Beyond the water issue, the hotel itself was visibly dirty. There were stains throughout the carpets and hallways, which added to the overall feeling that the property was poorly maintained.

Despite repeated attempts to secure assistance or alternative accommodations, no meaningful support was provided during the outage. A partial refund was later issued, which does not come close to reflecting the severity of the disruption.

Running water, basic sanitation, and clean facilities are minimum standards. This property failed to meet them. I would not recommend this hotel to anyone.