Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cozy and clean
Great location
Beautiful amenities
Excellent service
Cons:
Room cleanliness issues
Inadequate service communication
Breakfast quality

Categories

Cleanliness
7.8
Cleanliness issues mentioned regarding hair on the floor in the room.
Service
8.3
Mixed feelings about service; some positive mentions but dissatisfaction with staff communication.
Location
9.3
Great location was highlighted in multiple reviews.
Room Quality
7.3
Negative experiences noted with receiving wrong room type.
Amenities
9.3
Beautiful resort with great amenities like pools and landscaping.
Value for Money
7.8
Concern over not receiving the booked room type negatively affects perceived value.
Food and Beverage
7.8
Breakfast could be better; feedback on food quality lacking.
Overall Experience
8.8
The hotel has beautiful grounds and offers an enjoyable stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:24

Property Description

Luxurious Spa Experience
Indulge in a world-class spa experience at Aquae Sulis Spa with 36 treatment rooms, a full-service salon, and a gym. Each room features a 2-person spa bath for ultimate relaxation.

Outdoor Oasis
Enjoy the 11,000-square-foot outdoor pool with a tranquil waterfall, perfect for a refreshing dip under the Las Vegas sun. Stay active with the gym and volleyball courts available on-site.

Culinary Delights
Satisfy your taste buds at the 8 fine dining and casual restaurants offering American, Italian, Japanese, and Mediterranean cuisines. A culinary journey awaits at JW Marriott Las Vegas Resort and Spa.

Experience luxury and relaxation at its finest - book your stay at JW Marriott Las Vegas Resort and Spa today!

Important information:

Please note:

- There is a daily resort fee at the property. Please contact for details.

- Room rates that include breakfast provide a buffet breakfast at the Hawthorn Grill for up to 2 adults and 2 children under the age of 12 staying in the same room.

The daily resort fee is taxable and includes the following:
-High speed internet and wireless internet in guest rooms
-Complimentary access to fitness center in Spa Aquae
-Complimentary shuttle service to Fashion Show Mall on the strip
-Offer booklet with spa specials and food and beverage offers
-A credit for free slot play at Rampart Casino with Players Club sign up. Contact the property for more detailsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Oct 27, 2025 until Sat, Mar 14, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LAS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 378 reviews
Cleanliness: 7.8
Service: 8.3
Location: 9.3
Room Quality: 7.3
Amenities: 9.3
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 8.8
W
W775GQjessicas • Friends getaway
10
Highly recommend. Absolutely excellent in every way.
Pros:

The most incredible resort experience from start to finish.

JW Marriott Las Vegas Resort & Spa completely exceeded our expectations. The property itself is absolutely beautiful, peaceful, and so well maintained, but what truly made our stay unforgettable was the staff.

Every single person we encountered was genuinely kind, welcoming, and helpful. Not just polite… but warm. You can tell they actually care. From check-in to dining to simply walking through the lobby, everyone greeted us with a smile and made us feel valued.

The valet team especially deserves recognition. They were prompt, professional, and so friendly every time we arrived or left. They made everything effortless and always greeted us with such positive energy. It really set the tone for the entire experience.

It’s rare to stay somewhere that feels both luxurious and personal at the same time, but this resort truly delivers both. We left feeling relaxed, taken care of, and already talking about when we can come back.

2026-03-01 • via Tripadvisor
C
Carlos • solo_traveller • us
10
2026-03-01 • via Nuitee
2
224chrissyz • Family
2
Platinum Loyalty Should Mean Something: A Deeply Disappointing Return Stay
Pros:

We chose JW Marriott Las Vegas for a Valentine’s week milestone celebration, a 50th anniversary and birthday with my fiancée’s aunt and uncle. This was not our first stay. In fact, we stayed here in August for my fiancée’s birthday and had an exceptional experience. That visit is exactly why we confidently brought our family back for such an important occasion.

Unfortunately, this stay was the complete opposite.

We arrived late due to travel delays and were assured at check-in that everything was set up in the rooms, that our Platinum benefits were accounted for, and that we were fully taken care of. However, we were not offered available upgrades, nor were we provided our food vouchers at check-in.

Upon entering the rooms, several promised arrangements were missing. The welcome amenity for my fiancée’s aunt and uncle was not there. A requested accessibility item had not been delivered. A celebratory champagne and chocolate arrangement intended to make up for the missed welcome was sent to the wrong room.

Because of the delay and our desire to ensure everything was correct for our family’s special celebration, we had to return to the front desk to address these issues. That is not something guests should need to do during a milestone event.

What was most disappointing was not simply the errors themselves, but the lack of ownership and follow-through afterward. Management reached out asking how they could make things right, yet there was no meaningful resolution and no continued communication.

As Platinum members who travel frequently and intentionally choose Marriott properties worldwide, we understand that small oversights can occur. What defines a luxury brand is how those moments are handled. This experience did not reflect the standards we have come to expect from JW Marriott, especially after such an exceptional stay just months prior.

The only standout during this visit was Rochelle at Hawthorn Grill. Her professionalism, attentiveness, and warmth were genuinely appreciated and reflected the service level we anticipated throughout the property.

We brought our family back because of the excellence we experienced in August. It is deeply disappointing that a hotel capable of delivering such high standards failed so noticeably during a once in a lifetime celebration.

We sincerely hope leadership reviews this carefully. Loyalty is built through consistency, and trust is maintained through accountability.

2026-02-21 • via Tripadvisor
D
dquiros123 • Business • Yorba Linda, California
10
A Stunning Transformation — JW Marriott Summerlin Has Been Completely Revitalized
Pros:

I’ve stayed at the JW Marriott Las Vegas Summerlin many times over the years, and this most recent visit truly stopped me in my tracks—in the best way possible.

The hotel has undergone a full revitalization, and it shows everywhere. What was once darker, brown-toned, and feeling dated has been transformed into a bright, modern, and beautifully refreshed space. The new lighting alone makes a massive difference—it’s warm, elegant, and instantly elevates the entire experience. From the lobby to the guest rooms to the restaurants, everything feels intentional, polished, and current.

The guest room was outstanding—clean lines, fresh design, and a calming, upscale feel that finally matches what you expect from a JW Marriott. It felt luxurious yet comfortable, and clearly designed with today’s traveler in mind.

Service was another highlight. Benjamin at the front desk during the evening shift and Leisa in the morning were both excellent—professional, welcoming, and genuinely attentive. Their service set the tone for the stay and reinforced that this renovation isn’t just cosmetic; the hospitality matches the refreshed environment.

I’ve read other reviews noting how the hotel used to feel outdated, and I couldn’t agree more—but that chapter is officially closed. This transformation is impressive, overdue, and incredibly well executed. It’s refreshing to see JW Marriott invest fully in bringing this property back to life.

I will absolutely be coming back, and I’d confidently recommend this hotel to anyone who may have stayed here years ago and written it off. Give it another look—you’ll be glad you did.

Well done, JW Marriott Summerlin. This is how a revitalization should be done.

2026-02-03 • via Tripadvisor
B
bdavisnyc • Business • New York City, New York
4
Dark rooms, uncaring staff and a dingy, smoky casino
Pros:

What a disappointment. The rooms are like caverns -- deep, recessed (and tiny) windows that make you feel like you're in prison. I thought a remodel might help, but no. This is the type of joint where the front-desk folks and others might wear smiles, but you can tell they're puff-and-fluffing you: I asked specifically for a room on a high floor with a view of the mountains. (Something I think would be doable for a Marriott Titanium member.) I was given a room on the third floor, facing a parking lot. (The top floor is the sixth.) Even though the front desk had promised me my request had been honored and I'd "love" my room. I asked to speak to a manager, and after more than an hour, couldn't get that accomplished, so a guest services person eventually moved me to another room. (This time, looking into a palm tree trunk and ... the parking lot! Right across from the ice machine!) Room service took more than an hour and was ice cold. (Sorry, we got more than 13 orders at once, the delivery person told me.) You have to walk through a smoky, low-end casino to get to your room. (When I was there, people were lined up to get a set of free bedsheets for a promotion.) (?!) Not exactly a five-star atmosphere. For my "free" Titanium breakfast, I was charged $4.95. (?!) Even though it wasn't disclosed on their website, this "resort's **pool** was "closed for renovations. That's despite a $50-a-night resort fee.) Anyway, if you don't catch my drift: This is not a relaxing, high-end resort. It's not a place with sincere employees who care. It's a dingy casino with a motel attached.

2026-01-25 • via Tripadvisor
Y
Yana • family_with_children • us
10
2026-01-25 • via Nuitee
K
Kayla • extended_group • us
9
2026-01-20 • via Nuitee
W
Wesley • couple • us
8
2026-01-19 • via Nuitee
D
Diane • family_with_children • us
9
2026-01-19 • via Nuitee
J
Joel • family_with_children • us
10
Pros:

Everything. It was beautiful.

2026-01-19 • via Nuitee
S
Shirley • couple • us
10
Very relaxing and peaceful
Pros:

Did not eat breakfast there.

2026-01-17 • via Nuitee
B
BrittMatt • Family • Cardiff-by-the-Sea, Encinitas, California
10
Wonderful Holiday
Pros:

We had a great experience from the sparkling room, to the delicious dining with nice customer service, the clean hot tub, the super fun casino, we will definitely be back next time we visit Nevada!

2026-01-04 • via Tripadvisor
A
anchtiger06 • Solo travel • Seattle, Washington
8
Points worth it for the stay
Pros:

Stayed here for 1 night on points. Uber ride from LAS airport is about 25-30 minute drive without traffic.

Would stay here if you don't want to stay on the strip and be there for the golf as there is a course next door.

There is happy hour and the food is not too bad. Worth it to stay on points

2025-12-30 • via Tripadvisor
J
jbE5606YA • Couples
10
Front Desk
Pros:

Wonderful stay starting with the front desk Associate, Marcus. Thank you for the champagne! Our Palm Tower Suite was clean and spacious. Enjoyed the updates/upgrades done to the hotel, except the many added slot machines - takes away from a resort feel. Appreciated the upscale eating options added, however.

2025-12-28 • via Tripadvisor
D
Don • solo_traveller • us
10
You want to go back to this place
Pros:

Cozy and clean

2025-12-09 • via Nuitee
W
W81HJseanm • Business • Livonia, Michigan
10
Went the extra mile.
Pros:

The J Dub really went the extra mile. I stupidly left some items in my room. Steve in security and Lori in housekeeping went out of their way to help me get my items back. Elvia at the front desk was great as well.

I was there for work but would stay again for pleasure. It’s not a party casino but has everything you need.

Thanks J Dub

2025-11-22 • via Tripadvisor
7
75kamerynr • Family
10
Stay at the Palms Tower in and Odd number room and Talk to Elvia A at the from desk. She is phenomenal! :)
Pros:

We were unable to book 2 consecutive nights together and had to make two separate reservations for our stay. When we arrived, we received a room that faced over the street in the Palms Tower.

Having stayed here several times in the past, I knew how beautiful it was to stay on the other side, which I know are the odd numbered rooms which overlook a beautiful water feature in greenery in the center of the resort. I went downstairs and spoke to Elvia A. and asked if there was by any chance we could change rooms so that we can have this beautiful view. She was exceptionally gracious and kind and put us in the most perfect room. I’m so grateful for her kindness and hospitality! Thank you Elvia A! We are so grateful for you! ❤️ Stay at the Palms Tower in and Odd number room and Talk to Elvia A at the from desk. She is phenomenal! :)

2025-11-18 • via Tripadvisor
R
richmk • Couples • London, England
10
Great hotel off the strip.
Pros:

A fabulous hotel with great people. Lisa and Malcom on the front desk were exceptional, especially when I had a minor problem.

2025-11-17 • via Tripadvisor
L
LINDA • couple • au
10
Pros:

Location was great the grounds were lovely

Cons:

Breakfast could be better

2025-11-11 • via Nuitee
I
Ian • family_with_children • us
10
Enjoyable
Pros:

Perfect for a short getaway — clean, quiet, and excellent service.

2025-11-03 • via Nuitee