Q&C Hotel and Bar New Orleans, Autograph Collection

I stay at the Q&C Hotel in NOLA at least once or twice per month while transiting for business. My arrivals are always met with amazing smiles and friendly conversation from Maryuri at the Front Desk and Ms. Tammy at the bar. I used to live a few block from the hotel for many years, and these two individuals are true representatives of what New Orleans character is all about.

The property was great location.

Location and Price

Location

Spent some days during Christmas here and considering the low nightly rates, it would be unfair to complain. The hotel is very well-located, just 5-10 mins from the French Quarter walking and away from the noise and craziness. The immediate area is reasonably safe though do exercise some caution. Our room was upgraded to a high-floor king, which was adequately sized, clean, and in good shape despite the old hotel. In general, the state of things was impressive.

Breakfast for Bonvoy elites is very limited (a simple glass of juice, coffee, and a muffin is all you get) but service was very friendly. There was a distinct lack of staff during the holidays and the hotel was spread thin, but things sprung back into action afterwards and the dedication of the staff was pretty unanimous.

This is a good value for the money but perhaps not at the level of some of the more luxurious Autograph properties, for sure.

Lovely older hotel in a fantastic location

Very disappointed in this Marriott hotel. Our room was very small, tired furnishings and only a desk chair to sit on aside from the bed. The lighting is very dim and when the shades were pulled up, the outside windows were filthy. The lobby is small and mostly taken up by the casual restaurant and one small alcove with a couch and chairs.
The staff were all lovely. The breakfast was well done and the bartender couldn’t be nicer.
Last thing, the rooms facing Camp St. are across from a parking garage with a loud continuous automated speaker announcing cars exiting.
Marriott needs an update on this location.

We had a lovely stay here. The staff is so so friendly - especially Gianna and Ariana (I think those were their names) at the front desk. The room was immaculate and the whole vibe was so specific to New Orleans. I loved the location - close to the French quarter but away from the madness. So many excellent restaurants in walking distance and also a short walk to the WWII museum.

The room was unacceptably small, with nowhere to sit aside from one wooden chair. There was a parking garage across the street that “talked “ all night. Upon check in it was clear our room had not been vacuumed shown by debris on the floor. The fridge in our room didn’t work. A bathroom light was burned out. The television worked intermittently. The restaurant staff was wonderful and they are the reason I am giving any stars. The hotel is overpriced. I paid for a fully functioning room but I did not get one.

Das gesamte Zimmer inkl. Bad war ausgesprochen sauber. Das Bett war überaus bequem. Die Dame an der Hotelbar/im Restaurantbereich ist sehr sehr nett und zuvorkommend. Die Lage ist spitze.

Positives:
Friendly and good bartender
Clean
Located in the business district making it convenient to conference

Negatives:
Room is dark and dreary
Smelled strongly of mildew and mold
No hope of an early check in (even for gold members)

Mold smell and difficulty breathing made it tough to focus on anything else

Stayed here because of status with Marriott and found it to be a beautiful hotel but with several downsides.

1. No assistance/ baggage assistance at check-in- and it seems the front desk can’t/ won’t leave their desk, so be aware if you arrive after hours (I noticed during the day there is a valet and they perhaps assist?)
2. Checked into a freezing cold room at 11pm at midnight that took more than 2 hours to resolve. Essentially, got into room and it was a BRISK 55 degrees F. I figured someone had just set the thermostat super low so turned off the whole unit, went to the gym, and came back at 12:30MN but the same temperature (though the unit was off). I went back down to the front desk (my phone was accidentally unplugged apparently at the wall though the light was showing as on, so couldn’t call down also), and someone showed up eventually. He had to open up the whole unit in the ceiling to turn it on at least to heat, but he indicated the thermostat was not working at all on the unit. So I just had to leave it at 72F. The front desk didn’t seem to apologetic about this at all, I did complain to Marriott to ideally inform the GM that the least they could do (especially late at night) is to check that basics like AC and the phone are up to par.
3. No attention paid to DND sign on knob: the following morning after AC-gate, I had left the DND sign on the door only to have not one, not two but three knocks on the door in the morning. Even though I had told the front desk staff I’d just stay on the current room at 72F, I got a loud banging on my door (despite the DND sign) at 0830 (5-6 hours of sleep only, of course I ignored). Then the cleaning staff ALSO knocked on the door about an hour later. And again an hour later. 🥲 The second night I wrote on a piece of paper and stuck it on the door not to knock as I hadn’t slept. They did not knock. (But please advise the staff to acknowledge the DND sign! Otherwise, what else is it there for?
4. Was delighted they had a gym (selected for that reason, and even a Peloton! Big plus) but if you’re staying in the “Queen” building, you have to leave the building and cross a small road/ lane to get to the other building where the gym is located on the second floor. It’s more of an inconvenience and especially ? unsafe if working at odd hours. Plus I saw many a car speed down on to that lane trying to avoid traffic on the Main Street (they could benefit from possibly putting up a sign on behalf of guests).

The breakfast staff are very warm/ friendly and food was tasty.

Wanted to love, but giving a 3/5.

Great use of an old building but it is showing its age and lack of attention. Room was big and nice bathroom for an old office building. TV was broken and had to be replaced. Killed a 1” roach on the wall and reported it to the desk. Got an apology for that, nothing more. Desk clerk curled up and asleep at the desk one early morning. Kitchen was not open as promised. Bartender didn’t wash her hands after sneezing into her hands. Floor in room full of splinters. Got billed for things I didn’t purchase. Wouldn’t stay here, wouldn’t recommend anyone stay here.

Clean, friendly and great location.

Good stay. Staff at the bar very cool. Burger was good.

Excellent location for French Quarter and getting round N O. Comfy bed, good facilities, iron and board appreciated. Slightly disappointed that coffee pods and makeup wipes were not replenished during 3 night stay and WiFi in room was poor on occasion. However overall the pluses outweighed the minor inconveniences and we’d stay there again. Staff all lovely!!