Hotel Zoe Fisherman's Wharf

Hotels
8.6 (1784 reviews)
425 North Point Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptionally friendly staff
Great location near attractions
Cons:
Small room size
Limited amenities

Categories

Cleanliness
8.9
Rooms were noted as clean, enhancing our safe and comfortable stay.
Service
9.4
Staff members, especially Jose and Arnold, were frequently highlighted for their exceptional service.
Location
9.4
The hotel is conveniently located near pier39 and other attractions, which guests appreciated.
Room Quality
8.4
Some guests found the rooms to be small and basic, but generally clean.
Amenities
7.4
Limited amenities mentioned, with some guests desiring more features.
Value for Money
7.9
While the location justified the cost for many, some felt ripped off with pricing inconsistencies.
Food and Beverage
8.4
Basic options were available, but not much detail provided in reviews.
Overall Experience
9
Overall, guests had a very positive experience, highlighted by warm staff and a great location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:12

Property Description

Italian Dining Experience

Indulge in authentic Italian cuisine at Pescatore, our on-site restaurant, offering a delightful mix of fresh seafood and Italian favorites.

Modern Amenities

Relax in contemporary rooms adorned with red accents and equipped with a flat-screen cable TV, free WiFi, and an iPod dock. Enjoy the convenience of room service, a safe, work desk, and a refrigerator.

Convenient Location

Located just 2 blocks from San Francisco's waterfront, Hotel Zoe San Francisco is a stone's throw away from popular attractions like Ripley's Believe It or Not and Alcatraz Cruises.

Experience the perfect blend of comfort and convenience - book your stay at Hotel Zoe San Francisco today!

Important information:

There is an increased parking charge for larger vehicles, trucks and SUVs.

The daily amenity fee includes:

-$15 Sunset Credit at Pescatore restaurant for evening dining (restrictions may apply for corporate, group rates, and special packages)
-Complimentary freshly brewed coffee and tea to-go available daily from 6:30 AM – 10:00 AM
-1-hour complimentary electric bicycle rentals, based on availability
-Daily s’mores service in the lobby from 5:00 PM – 7:00 PM
-15% off Aquarium of the Bay admission at Pier 39 (inquire at the front desk for QR code card)
-Morning newspapers available in the lobby Monday – Saturday
-Complimentary WiFi with unlimited device usage
-Board games available around the fireplace

When you check in to the hotel, we will authorize the full room and tax amount, plus an additional amount for incidental charges. These authorizations are released by your financial institution after check-out timing depending on your bank’s processing policies.




•
• 10% off Napa Valley Wine Train Gourmet Express Lunch and Dinner Trains.

When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 45.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 1784 reviews
Cleanliness: 8.9
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 7.4
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 9
H
Harun • family_with_children • de
10
2026-06-06 • via Nuitee
M
Maurizio • couple • us
8
2026-06-03 • via Nuitee
S
Steven • couple • us
6
Pros:

Location. Left the property for meals. Liked the charging station but would have preferred to be able to charge for longer than an hour. It appears many cars were charging overnight.

2026-06-03 • via Nuitee
L
Lesley • solo_traveller • nl
9
Fijn verblijf op een super goede plek!
Pros:

Super fijne ligging dicht bij de pier en Alcatraz. We mochten al eerder naar binnen en konden daardoor even snel opfrissen voor ons uitje naar Alcatraz, heel fijn!

Cons:

Niks

2026-06-02 • via Nuitee
K
Katy • extended_group • ie
8
Pros:

Super well located hotel, lovely clean and modern design, can't complain! Staff were lovely and very helpful. I highly recommend it overall. Would stay here again.

Cons:

Nothing really - just a tad expensive

2026-06-01 • via Nuitee
L
lee • couple • gb
8
Reasonable hotel
Pros:

Good location

Cons:

Was put in wrong room first night, moved to the room we booked second night

2026-06-01 • via Nuitee
L
Lorneejoy • couple • us
9
Pros:

The proximity to everything

Cons:

No assigned parking

2026-06-01 • via Nuitee
A
Angelo • couple • us
8
Good place to stay
Pros:

Restaurant was quality; nice staff

Cons:

Coffee strong

2026-05-31 • via Nuitee
K
Kathrin • extended_group • de
8
Sehr gutes Preis und Leistungsverhältnis.
Pros:

Sehr gute Lage, fast beim Pier 39. Es war sauber, das Zimmer war für 3 Personen groß und auch das Badezimmer war sauber.

Cons:

Waschbecken war außerhalb des Badezimmers.

2026-05-31 • via Nuitee
R
Rodney • couple • au
8
We highly recommend this hotel to anyone who wants to be near the action of the waterfront.
Pros:

The room was very stylish and had a lovely feel to it and the bed was exceptionally comfortable. The bathroom was tastefully done.
The hotel was in a prime position for Fisherman's Wharf and Pier 39.

Cons:

No complaints.

2026-05-31 • via Nuitee
M
MAZAL • extended_group • il
10
מושלם
Pros:

מיקום מעולה
צוות נהדר
ניקיון מושלם

2026-05-30 • via Nuitee
M
Maria Del carmen • solo_traveller • es
7
2026-05-29 • via Nuitee
2
213lania • Friends getaway
10
Great location
Pros:

Steps away from pier 39 . the room is spacious & front desk Joi is very accommodating

2026-05-28 • via Tripadvisor
K
Kimsea • family_with_children • us
6
Pros:

Good location, walkable to the pier and the cable car was a block away. The property will charge your EV for you, which makes is awesome because the city has limited charging stations.

Cons:

Small and dated shower and bedding could be better.

2026-05-28 • via Nuitee
E
elizabethcA6677IK • Family
10
Such a great experience at Hotel Zoe
Pros:

⭐⭐⭐⭐⭐ An Unforgettable San Francisco Experience — Thanks to Roy!
We just returned from the most wonderful stay at Hotel Zoe Fisherman's Wharf, and we are still raving about it! From the moment we walked through the doors, the warmth and charm of this hotel made us feel right at home.
A huge highlight of our stay was Roy. This man is an absolute gem. He went above and beyond in every way — always warm, genuinely kind, and eager to help. He took the time to point us toward some amazing spots around the city, which made our trip so much richer.
The hotel itself is perfectly situated — just steps from Pier 39, Fisherman's Wharf, the waterfront, and easy access to cable cars and so much more. We loved unwinding in the charming courtyard after our adventures, and in the morning we had breakfast at Pescatore downstairs, kitty was absolutely delicious. The rooms were comfortable, stylish, and spotless.
San Francisco is a city full of incredible experiences, and Hotel Zoe gave us the perfect home base to enjoy every single one of them. If you're visiting the city, don't think twice — stay here. And if you're lucky enough to be helped by Roy, you're in for a real treat.
We will absolutely be back. Thank you, Hotel Zoe — and thank you, Roy, for making our trip truly special! 🌉❤️

2026-05-27 • via Tripadvisor
I
Ilknur • couple • tr
10
2026-05-27 • via Nuitee
M
Michelle • couple • au
8
Clean, comfy and safe
Pros:

It was beautiful and clean. Beds comfy and felt safe.

Cons:

Charging to check in early.

2026-05-27 • via Nuitee
N
Natalia • couple • us
9
2026-05-27 • via Nuitee
E
Ebru • family_with_children • li
1
Hotel entsprach weder den Bildern noch den Sauberkeitsstandards, dazu eine stinkende Lüftungsanlage — Familien nicht emp
Pros:

Die Lage am Fisherman’s Wharf war ideal — viele Restaurants, Geschäfte und Sehenswürdigkeiten zu Fuss erreichbar. Das Hotelgebäude macht von aussen einen modernen Eindruck, und das Personal an der Rezeption war zu Beginn freundlich.

Cons:

Zimmer entsprach nicht den Bildern auf Booking: Die professionellen Fotos zeigten ein modernes, elegantes Hotel mit grosszügigen Bädern. Die Realität war ernüchternd — unser Zimmer wirkte deutlich abgenutzter und weniger gepflegt als dargestellt.
Mangelnde Sauberkeit: Das Zimmer war bei Anreise nicht in dem hygienischen Zustand, den man von einem Hotel dieser Preisklasse erwarten darf — besonders kritisch mit einem 3 Monate alten Baby und einem 3-jährigen Kind.
Stinkende Lüftungsanlage: Aus der Lüftung kam ein unangenehmer, beissender Geruch ins Zimmer, der die ganze Nacht über nicht wegging. Für unser Baby und Kleinkind war das gesundheitlich bedenklich. Da wir spät am Abend angekommen waren, mussten wir trotzdem eine Nacht in diesem Zustand übernachten — eine Suche nach einem Ersatzhotel war zu dieser Uhrzeit mit zwei Kleinkindern nicht mehr möglich. Wir haben dies Hotel und Booking bereits am 17.04.2026 gemeldet.
Intransparente Abrechnung: Es wurden mehrere Beträge abgebucht (inkl. Kaution und nicht erklärte Zusatzbetrag). Bis heute fehlt uns eine Rückerstattung der Kaution.
Verlorene Ferienzeit: Wir mussten mit zwei Kleinkindern mitten im Aufenthalt neue Hotels suchen. Da im Wharf nichts verfügbar war, mussten wir nach Union Square umziehen — eine Gegend, die wir wegen Tenderloin-Nähe bewusst vermeiden wollten. Zusätzliche Kosten durch teureres Ersatzhotel und Uber-Fahrten kamen dazu.
Mehrfache Kontaktaufnahmen mit Hotel und Booking haben das Problem bisher nicht gelöst. Für eine Familie mit Kleinkindern absolut unakzeptabel.

2026-05-26 • via Nuitee
T
tpW3239UH • Family
10
An experience to remember, thank you Joi
Pros:

Joi was amazing and made our trip to San Francisco an absolute delight. She was so knowledgeable of the area and helpful when we had questions. We will definitely be coming back!

2026-05-25 • via Tripadvisor