Romer Hell's Kitchen

Hotels
9 (5428 reviews)
851 8th Avenue , New York , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Lack of character
Amenities could be improved

Categories

Cleanliness
8.46
Rooms were clean, but some reviews indicated issues with broken fixtures.
Service
9.93
Staff was consistently described as friendly, warm, and helpful, with excellent service noted by several guests.
Location
9.97
The hotel location received high praise for proximity to major attractions like Central Park and Times Square.
Room Quality
8.92
Rooms were spacious and comfortable relative to NYC standards, though some noted dated decor.
Amenities
7.95
Basic amenities were lacking, such as insufficient kitchen utensils and slow water machine.
Value for Money
8.91
Despite flaws, the overall experience was considered good value for money relative to other hotels in the area.
Food and Beverage
8.46
The coffee bar in the lobby was noted positively, but detailed food service was not discussed.
Overall Experience
9.43
Overall stay was described positively, with many guests expressing a wish to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:05

Property Description

Luxurious Accommodation in the Heart of New York

Prime Location: Situated just 300 metres from Broadway Theatre, Romer Hell's Kitchen offers a convenient stay near iconic attractions like Carnegie Hall and the city centre.

Modern Amenities: Enjoy a comfortable stay with amenities such as a fitness centre, private parking, and a restaurant and bar on-site. The 24-hour front desk and free WiFi ensure a seamless experience for guests.

Delicious Dining Options: Start your day with a continental breakfast at the hotel. Explore nearby culinary delights or unwind in the hotel's restaurant and bar.

Experience the best of New York City at Romer Hell's Kitchen. Book your stay now for an unforgettable urban getaway.

Important information:

The minimum age for check-in is 21. Guests under the age of 21 can only check in with a parent or official guardian.

Romer Hell's Kitchen is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

9
Based on 5428 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.92
Amenities: 7.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
J
Jennifer • couple • us
3
Good location, bad check out experience, inexperienced manager
Pros:

Location and comfortable beds

Cons:

Tv didn’t work, and when they sent someone to fix it, we weren’t able to change channels from the main screen.

We were mistakenly charged a smoking fee at checkout and the brand new manager said he could only take half of it off even though we didn’t smoke. He said the system did it.

We will have to dispute the charge with our credit card since they will not resolve it.

2026-10-17 • via Nuitee
K
K • family_with_children • au
10
Amazing hotel great staff clean and perfect location for walking to time square and Central Park. Right in theatre distr
Pros:

Fantastic location
Clean
Funky
Great facilities and perks like complimentary bike riding and gym passes

Cons:

Sometimes shower water would go warm/cool and not be hot Not a deal breaker but would be nice if temp stayed hot

2026-10-17 • via Nuitee
N
Neslihan • family_with_children • tr
3
2026-10-17 • via Nuitee
A
Aurelie • family_with_children • fr
8
Très bon séjour toutefois.
Pros:

L’emplacement, la décoration, le lobby.
Mention spéciale pour le café où les baristas sont adorables!

Cons:

Nous étions au premier étage avec vue directe sur les climatiseurs qui étaient très bruyants la nuit.

2026-10-17 • via Nuitee
S
sigal • couple • il
9
Highly recommended hotel in grat location
Pros:

Great hotel in great location, super friendly and helpful staff. Hotel beautifully designed and spacious room.

Cons:

Had a bit of problem with air con but the hotel staff handled it well.

2026-10-17 • via Nuitee
A
Abdulaziz • couple • sa
8
It could have been a much better experience
Pros:

The hotel had nice rooms and an excellent location near Times Square and Central Park, with plenty of restaurants and shops nearby.

Cons:

my experience was negatively affected by an unjustified $573 smoking charge, despite the fact that I do not smoke. I was notified the night before checkout, causing unnecessary stress and disruption to my travel plans. I contacted the manager, Steven, but received no response. Unfortunately, this disappointing experience overshadowed the hotel’s positive aspects.

2026-10-16 • via Nuitee
C
Carolyn • couple • au
10
Comfortable and spacious
Pros:

The location was excellent and there were a lot of food and drink options very close by. The staff were very kind and helpful. So close to Broadway and Times Square.

Cons:

Nothing

2026-10-16 • via Nuitee
J
Jean-Claude • family_with_children • ch
10
Cooles Hotel mit herzlichem Personal
Pros:

Cooles funky Hotel

Cons:

der Haarföhn

2026-10-16 • via Nuitee
S
Sarah • extended_group • cz
10
Amazing stay, great location!
Pros:

Wonderful boutique hotel located in the midtown area. Very comfortable beds, spacious room and friendly staff. We enjoyed also the nice drinks in the hotel bar with live music. Very nice experience, definitely recommend it!!

2026-10-16 • via Nuitee
R
Rachel • extended_group • ca
7
2026-10-16 • via Nuitee
J
Jennifer • extended_group • us
9
2026-10-16 • via Nuitee
N
Nicolli • family_with_children • br
6
Boa localização
Pros:

Localização muito boa se você procura algo próximo a Times Square e Central Park. Quarto confortável e amplo. O café da manhã do hotel é simples, mas bom (opção de pães, muffins e bebidas).

Cons:

O hotel estava passando por uma reforma, que não foi previamente informada - somente no momento do check in. Para piorar, a reforma afetou a parede do quarto em que estávamos. Informamos a recepção do ocorrido e a mesma nos mudou de quarto, mas este novo estava com o ar quebrado. Após informamos, foi reparado. Apesar da recepção ter nos atendido em todo esse tempo, foram questões que nos incomodaram, por não estarem sendo acompanhadas previamente pelo hotel.

2026-10-16 • via Nuitee
N
Nadine • family_with_children • de
8
2026-10-15 • via Nuitee
C
Charlotte • family_with_children • gb
9
2026-10-15 • via Nuitee
E
Elamine • family_with_children • us
10
2026-10-15 • via Nuitee
C
Candice • extended_group • ca
10
2026-10-15 • via Nuitee
M
Mariangela • family_with_children • br
9
2026-10-15 • via Nuitee
R
ROCIO DEL CARMEN • family_with_children • mx
9
super
Pros:

Solo el ruido del aire acondicionado no es agradable

Cons:

el ruido del aire acondicinado

2026-10-14 • via Nuitee
A
Anna • couple • gb
8
Great spot with lovely staff
Pros:

Great location

Cons:

Bit noisy from street and repairs and aircon

2026-10-14 • via Nuitee
J
Jan • couple • za
8
2026-10-14 • via Nuitee