Club Quarters, Times Square - Midtown

No housekeeping for entire stay – ignored throughout

We stayed here for 4 nights and, quite honestly, it was one of the worst hotel experiences I’ve had.

For the entire duration of our stay, the room was not cleaned once. Towels were never changed, and used/dirty towels were left in the room the whole time. We repeatedly contacted the front desk asking for clean towels and basic tea/coffee refills — nothing was ever brought up.

To make matters worse, food boxes and rubbish were left in the room for multiple days, with bins piling up and no housekeeping support whatsoever. This wasn’t a one-off oversight — it was consistent across the entire stay.

After returning home, I raised this directly with the hotel. Initial contact was made, but since then the communication has been extremely poor. I’ve had to chase repeatedly, including making international calls from the UK, where I was hung up on multiple times. Weeks later, the issue is still not properly resolved.

This goes beyond inconvenience — it’s a complete failure of basic hotel service and customer care.

Very disappointing experience overall.

Great location between 5th and 6th, a short walk from the Rockefeller Center subway station, Rooms are on the small side but larger than others in NYC that cost more. Clean, comfortable bed, nice amenities in bathroom. Free coffee in lobby, which has a nice sitting area. Our room faced 45th street and there was some noise but no more than one would expect in Midtown and not enough to wake us. A good value for a room in the middle of it all in NYC.

Clean room, great location, and excellent service from everyone. Truly a wonderful and comfortable stay experience. Highly recommend this hotel.

I had a reservation at Club Quarters Hotel in NYC, but my flight was canceled due to severe weather. Even though their policy requires cancellation before 6 PM the previous day, they kindly waived the fee.

I really appreciate their understanding and flexibility—great customer service. I’ll definitely consider staying with them on my next trip.

The room was wonderful and the staff was great

There are two things about this hotel that are good. One is the location is fantastic on 45th in between fifth and sixth. The second is that the hotel is very quiet. Some of the downsize are not that bad if you know about it before you go. The room size is really small even for New York standards. I had the room with a queen size bed and I am very glad that it was just me that was traveling and not the rest of my family. There was maybe 6 inches between the bed and the bathroom. For one person it was fine and the room was extremely clean and the bathroom was modern and updated. The other drawback is that there’s not a doorman. There is security, but not a doorman. As I was leaving for the airport, Uber was being Uber and the person that I scheduled did not show. I needed a taxi to get to the airport and there’s nobody to flag one down. This was at 6:30 in the morning on a Monday. I had to walk to Times Square to an actual hotel with a doorman to flag down a taxi because there were none on 45th and there were none on the corner of 45th and Seventh. again this is not a huge deal but if Uber doesn’t show up, you are in need of a taxi and there’s not a ton early in the morning, unless there’s someone to whistle a taxi down. The staff was for the most part was friendly. There were a few that were a little standoffish, but for the most part, the staff was very nice. It was also a nice lounge area that has free coffee and espresso and tea and it was a beautiful area to sit and relax if you wanted.

Joanne was amazing help for me finding gifts for my fiance and an amazing individual.

Clean and quiet. I would visit this property again. Convenient and friendly.

3. The rooms are so small. No windows or windows with a view of a wall. So the room is dark and you have no idea if it’s day or night. No refrigerator! When you turn on the air conditioner you start to pray that you’re not going to die from the smell come out of it. ( fungus and mould).

Great visit, great room.Great staff very accommodating

Beautiful rooms, friendly staff. Will absolutely be back.

Great stay lovely location and quiet hotel

Great location, excellent service, clean and comfortable.

The location is perfect. In the center of Manhattan.
The atmosphere is very cosy and friendly.
Despite being besides the fith avenue and close to Times Square, there is no noise and you are angle l able to rest peacefully

Clean room, good size, good hospitality

I had a wonderful experience at this hotel. The entire staff was professional, but I’d like to give a special shout-out to Joanne at the front desk—her kindness and helpfulness made my stay truly exceptional.
They were more than happy to store my luggage both before check-in and after check-out. They also handled my online shopping deliveries smoothly, and they even let me use a microwave, which was incredibly helpful.
I also really appreciated the complimentary coffee and bottled water—a small but thoughtful touch that goes a long way in Manhattan.
I will definitely choose this hotel again for my next visit to NYC!

Great stay. Lovely room. Great lighting in the bathroom. Clean. Friendly staff. Fantastic location in the middle of all the things and restaurants we wanted to go to.

Very clean, modern and renovated. Comfortable room, pleasant staff, great bargain.

The best hotel ever, close to Times Square.

The location is great! So close to Times Square. Lots of great pubs and restaurants near by.
The room was clean. The bed was extremely comfortable. The staff was very friendly and helpful.