Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Clean hotel
Cons:
Limited hot water
Room not matching reservation
Possible bed bugs

Categories

Cleanliness
8.58
Some concerns about cleanliness, particularly regarding bed bug bites.
Service
9.55
Staff were friendly and helpful, providing good service.
Location
9.59
Loved the location for easy access to dining and viewing fireworks.
Room Quality
8.04
Some issues with the room's condition and the bed size not matching the reservation.
Amenities
9.07
Standard quality for this hotel tier.
Value for Money
8.53
Some felt stay was overpriced relative to the quality.
Food and Beverage
9.58
No complaints mentioned, positive sentiments about food.
Overall Experience
9.05
Mixed feelings due to some negative experiences, but overall enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:05

Property Description

Luxurious Amenities

This Downtown Historic Philadelphia hotel offers a blend of modern comfort and historic charm. The contemporary rooms with city views, flat-screen TV, and minibar ensure a comfortable stay. The high ceilings and spacious accommodations add a touch of luxury to your experience.

Relaxation and Dining

Indulge in relaxation at the full-service spa offering massages and body treatments. After a rejuvenating session, savor American cuisine at Bank & Bourbon restaurant and bar. Enjoy unique house-aged cocktails, craft beers, and exceptional wines while taking in the stunning city views.

Ideal Location

With the Philadelphia Convention Centre, City Hall, and iconic landmarks just steps away, Loews Philadelphia Hotel provides the perfect base for exploring the city. Book now for an unforgettable stay!

Important information:

Please note the club lounge is closed until further notice and room service and restaurant dine-in services are currently not available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 60.02 per day.

Location

Guest Reviews

9
Based on 1044 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 8.04
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.05
T
Troy • extended_group • us
8
Staff super helpful.
Pros:

Very friendly people. Proximity to downtown Philly

Cons:

Valet was too expensive. I think an elevator was down because they took so long.

2026-04-05 • via Nuitee
宋 • couple • tw
7
地點好
Pros:

地點好

Cons:

沒有拖鞋、房間沒有放置免費的瓶裝水，只有放置1瓶8美元的瓶裝水，盥洗用具沒備齊沒有牙刷，零下低溫暖氣不夠暖，只有一件棉被，跟服務台要求，依然沒有提供多餘的棉被，只給一條類似毛巾的東西，還好只住一個晚上，否則應該會凍死吧⋯⋯

2026-03-31 • via Nuitee
K
Kirill • family_with_children • us
6
Fix the card reader issue, you'll boost your ratings ten fold!
Pros:

Staff, location, facilities

Cons:

Card reader in the elevators did not work at all. I'm sure hotel staff is aware of this acute problem, yet not reacting to it. Such little feature, which can ruin your entire experience at the hotel

2026-03-30 • via Nuitee
L
LaAsia • couple • us
10
2026-03-30 • via Nuitee
V
Vitalii • couple • ua
10
2026-03-23 • via Nuitee
A
Atli • extended_group • is
7
2026-03-22 • via Nuitee
T
Tineke • couple • nl
10
Exceptionally clean and spacious room. Good quality bed.
Pros:

Modern, clean, spacious, very friendly staff, excellent location

Cons:

Na

2026-03-21 • via Nuitee
R
Raven • couple • us
10
Pros:

I liked the location, cleanliness and staff!

Cons:

Can't say

2026-03-18 • via Nuitee
M
Melvin • couple • us
8
2026-03-10 • via Nuitee
C
Chris • solo_traveller • us
9
2026-03-09 • via Nuitee
E
Erinn • couple • us
10
2026-03-07 • via Nuitee
R
Rachael • family_with_children • us
10
2026-03-04 • via Nuitee
B
Bria • family_with_children • us
9
2026-03-03 • via Nuitee
J
Jenne • couple • us
10
The staff was very polite particularly kreed and the other lady her mane I believe starts with a R
Pros:

One of my favorite places to stay

2026-03-02 • via Nuitee
J
Jenne • couple • us
10
2026-03-02 • via Nuitee
D
Danielle • couple • us
1
2026-02-28 • via Nuitee
M
Makayla • couple • us
2
I am requesting a full refund due to discriminatory treatment and unprofessional conduct by hotel staff. My friend and
Cons:

I am requesting a full refund due to discriminatory treatment and unprofessional conduct by hotel staff.

My friend and I arrived around 4:30 PM and were checked in by a front desk associate named Veronica. After a brief delay, we were assigned a room on the 23rd floor. I had requested a high floor if available, so this placement was acceptable.

Approximately one hour later, around 5:45 PM, before 6:00 PM, there was a knock at our door. A security guard identified as Jamal, a Black male staff member, stated there had been “multiple noise complaints” regarding our room.

This allegation was confusing and concerning. We had only been in the room for about an hour and a half. The television volume was between 10–15, and we were simply talking while getting dressed for a concert. We were not hosting guests or engaging in disruptive behavior.

Without issuing a warning or attempting to verify the claim, we were told we needed to move rooms. We cooperated immediately to avoid confrontation, especially as two young women traveling from Baltimore with no alternative accommodations that evening.

During this interaction, the security guard made an extremely troubling statement. He told us that the complaints were coming from “all white judges” staying on the floor and implied that we needed to move because of that. When we asked why we were required to relocate despite not being disruptive, he stated he was “trying to help us,” and that if another (white) security guard responded, we could potentially be removed from the hotel entirely.

This statement was inappropriate and discriminatory and made us feel racially profiled as two Black women.

We were moved from the 23rd floor to the 9th floor. That evening was a deeply distressing and triggering experience for us. No one should have to endure that type of treatment because of their age or the color of their skin. The new room was not comparable in quality and required access through a different elevator bank.

2026-02-26 • via Nuitee
N
Nurmukhammad • couple • us
1
2026-01-28 • via Nuitee
M
Marisel • couple • us
10
2026-01-27 • via Nuitee
N
Noe • couple • us
8
Pros:

No faltó nada

2026-01-26 • via Nuitee