The Windsor Suites

Hotels
9 (4358 reviews)
1700 Benjamin Franklin Parkway , Philadelphia , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location and views/balconies
Very friendly, helpful service
Rooftop pool is a highlight
Spacious rooms and suite upgrades
Pet-friendly with helpful amenities
On-site restaurant and pub well regarded
Cons:
Thin walls/noise from adjacent rooms
Some rooms feel outdated; standard furniture and firm pillows/mattresses
Breakfast limited days/hours (criticized)
A/C sometimes struggled to cool; occasional maintenance issues
Laundry/payment process inconvenient

Categories

Cleanliness
8.5
Generally reported as very clean/spotless in several reviews, though one review noted only 'cleanliness ok'.
Service
9.8
Staff repeatedly described as incredibly friendly, helpful and attentive; multiple guests praised prompt responses and accommodating service.
Location
9.7
Location praised throughout as excellent for sightseeing and near attractions; many guests highlighted great views and convenience.
Room Quality
8.2
Rooms often spacious with balconies and good views, upgrades to large suites noted, but several comments about outdated furniture, hard pillows/mattresses and noise from adjacent rooms.
Amenities
9.5
Rooftop pool repeatedly mentioned as a highlight, pet amenities (bowls/poop bags) and on-site restaurant/pub praised; some laundry/payment friction noted but overall strong amenity offering.
Value for Money
9.3
Described as a hidden gem at a great price by multiple guests and good value given location and suite upgrades, despite occasional age-related issues.
Food and Beverage
8.8
Restaurant and pub received positive mentions; however breakfast availability/hours were criticized by at least one guest.
Overall Experience
8.2
Overall stays were highly positive with many guests saying 'excellent' and planning to return, though some were let down by noise, outdated rooms or limited breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:27

Property Description

Luxurious All-Suite Hotel in the Heart of Philadelphia

Spacious Accommodations with Fully Equipped Kitchens
Experience the convenience of fully equipped kitchens in every suite, complete with a stove, refrigerator, and dishwasher. Enjoy the comfort of a dining area, seating area, and a desk, along with modern amenities like a flat-screen cable TV and complimentary Wi-Fi.

Skyline Level Access for Superior Rooms
Elevate your stay with access to the skyline level, featuring an observation lounge with an outdoor terrace, a seasonal rooftop pool, and a state-of-the-art fitness centre. Relax and unwind in style while taking in panoramic views of the city.

Delicious Dining Options On-Site
Indulge in a culinary journey at The Windsor Suites with dining options like Con Murphy's, offering Irish and American cuisine, and Asia on the Parkway, serving delectable Chinese and Thai dishes. Satisfy your cravings without leaving the hotel premises.

Book your stay at The Windsor Suites Philadelphia for a truly unforgettable experience in the vibrant city of Philadelphia.

Important information:

Please note that for reservations of 10 or more rooms, special conditions may apply.

Only credit and debit cards with a chip will be accepted at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 4358 reviews
Cleanliness: 8.5
Service: 9.8
Location: 9.7
Room Quality: 8.2
Amenities: 9.5
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 8.2
V
Vinti • couple • gh
10
Pros:

Lovely cute place - everything near by

2026-08-15 • via Nuitee
C
Cindy • family_with_children • us
8
Was close to the Barnes, easy for tired travelers, pub was good... no breakfast darn....
Pros:

Great mattress, bed was fantastic

Cons:

bathroom sink filled with water then spurt out dirty water ..... so used the kitchen sink

2026-08-14 • via Nuitee
L
Lynn • family_with_children • us
7
It was pleasant
Pros:

Everything was fine but the staff, some are very Indifference. No breakfast Included though you had a menu in the room saying so. When we asked, it's like we committed a crime. Alos, I paid fully for my room but was asked to out down a deposit for whatever reason. I won't be staying there again.

Cons:

Room was big enough

2026-08-13 • via Nuitee
C
Clara • solo_traveller • gb
4
I would not stay here again
Pros:

Location

Cons:

Not good value, unclean, loud

2026-08-13 • via Nuitee
T
Tal • solo_traveller • il
10
Pros:

מיקום מעולה, צוות מסביר פנים, מאוד ענה לצרכים שלנו 6 נפשות, אחרי טיסה ארוכה וגט לג

Cons:

בחדר הנוסף אין מיזוג אויר

2026-08-10 • via Nuitee
C
cecilia • couple • ar
8
Pros:

La ubicacion y la vista de la habitacion.

Cons:

Se escuchaban las otras habitaciones, la tele prendida en la habitacion contigua y ruidos de gente teniendo intimidad.

2026-08-05 • via Nuitee
A
alem • couple • us
7
2026-08-05 • via Nuitee
T
Taneesha • couple • us
7
2026-08-04 • via Nuitee
M
Markeena • couple • us
8
2026-08-03 • via Nuitee
S
Stacy • extended_group • us
10
Pedfect for Philly sight seeing!
Pros:

Size of the room, location. Food options

2026-08-03 • via Nuitee
H
Hoctavio • solo_traveller • us
10
Pros:

Didn’t eat

2026-08-03 • via Nuitee
J
Johnson • solo_traveller • us
3
2026-08-02 • via Nuitee
K
Karin Arnold • solo_traveller • ch
7
Pros:

Das Hotel ist super gelegen und befindet sich in mitten der Sehenswürdigkeiten.
Der Pool auf dem Dach ist super und man kann telefonisch auch etwas zu essen bestellen.

Cons:

Es gibt zwar Feühstück aber nur von Donnerstag bis Sonntag und erst ab 9.00. Das war uns einfach zu spät und ist nirgends vermerkt.
Ebenfalls ist die Anlage eher alt und die Betten (vor allem die Kissen) viel zu hart.
Wir hsbrn auch den Wäschesetvice genutzt, aber mussten zuerst eine Karte lösen. Das ginge mit Wechselgeld deutlich einfacher.

2026-08-02 • via Nuitee
M
Mayra • couple • us
10
Wonderful place
Pros:

The deck pool
The view from the balcony

2026-07-22 • via Nuitee
A
Amber • solo_traveller • us
5
2026-07-22 • via Nuitee
S
Sarit • family_with_children • us
6
Pros:

The room was spacious

Cons:

outdated, cleanliness ok

2026-07-20 • via Nuitee
S
Sinyagina • solo_traveller • us
10
Excellent stay, will be coming back!
Pros:

I booked this hotel many times, I love the location, stuff and that it allows pets for no charge, It even provieds dog bowls and poop bags. I love rooms with balconies, always amazing views of Philly!

Cons:

I loved everything

2026-07-13 • via Nuitee
C
Cheryl • couple • us
8
Pros:

Liked the location

2026-07-13 • via Nuitee
R
Rhamira • couple • us
10
2026-07-12 • via Nuitee
M
Mairead • solo_traveller • ie
10
World Cup Visit
Pros:

The staff couldn't do enough for us. Anyrhing we asked for wasnt a problem, a kettle, a toaster. The location is excellent, we felt save there and the hotel was spotless. The pool on the roof is a real treat.

Cons:

Nothing.

2026-07-09 • via Nuitee