The Windsor Suites

Hotels
9 (4373 reviews)
1700 Benjamin Franklin Parkway , Philadelphia , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location and views/balconies
Very friendly, helpful service
Rooftop pool is a highlight
Spacious rooms and suite upgrades
Pet-friendly with helpful amenities
On-site restaurant and pub well regarded
Cons:
Thin walls/noise from adjacent rooms
Some rooms feel outdated; standard furniture and firm pillows/mattresses
Breakfast limited days/hours (criticized)
A/C sometimes struggled to cool; occasional maintenance issues
Laundry/payment process inconvenient

Categories

Cleanliness
8.5
Generally reported as very clean/spotless in several reviews, though one review noted only 'cleanliness ok'.
Service
9.8
Staff repeatedly described as incredibly friendly, helpful and attentive; multiple guests praised prompt responses and accommodating service.
Location
9.7
Location praised throughout as excellent for sightseeing and near attractions; many guests highlighted great views and convenience.
Room Quality
8.2
Rooms often spacious with balconies and good views, upgrades to large suites noted, but several comments about outdated furniture, hard pillows/mattresses and noise from adjacent rooms.
Amenities
9.5
Rooftop pool repeatedly mentioned as a highlight, pet amenities (bowls/poop bags) and on-site restaurant/pub praised; some laundry/payment friction noted but overall strong amenity offering.
Value for Money
9.3
Described as a hidden gem at a great price by multiple guests and good value given location and suite upgrades, despite occasional age-related issues.
Food and Beverage
8.8
Restaurant and pub received positive mentions; however breakfast availability/hours were criticized by at least one guest.
Overall Experience
8.2
Overall stays were highly positive with many guests saying 'excellent' and planning to return, though some were let down by noise, outdated rooms or limited breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:27

Property Description

Luxurious All-Suite Hotel in the Heart of Philadelphia

Spacious Accommodations with Fully Equipped Kitchens
Experience the convenience of fully equipped kitchens in every suite, complete with a stove, refrigerator, and dishwasher. Enjoy the comfort of a dining area, seating area, and a desk, along with modern amenities like a flat-screen cable TV and complimentary Wi-Fi.

Skyline Level Access for Superior Rooms
Elevate your stay with access to the skyline level, featuring an observation lounge with an outdoor terrace, a seasonal rooftop pool, and a state-of-the-art fitness centre. Relax and unwind in style while taking in panoramic views of the city.

Delicious Dining Options On-Site
Indulge in a culinary journey at The Windsor Suites with dining options like Con Murphy's, offering Irish and American cuisine, and Asia on the Parkway, serving delectable Chinese and Thai dishes. Satisfy your cravings without leaving the hotel premises.

Book your stay at The Windsor Suites Philadelphia for a truly unforgettable experience in the vibrant city of Philadelphia.

Important information:

Please note that for reservations of 10 or more rooms, special conditions may apply.

Only credit and debit cards with a chip will be accepted at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 4373 reviews
Cleanliness: 8.5
Service: 9.8
Location: 9.7
Room Quality: 8.2
Amenities: 9.5
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 8.2
J
James • family_with_children • gb
10
2026-09-19 • via Nuitee
J
John • couple • us
9
Pros:

The outdoor balcony was great !

Cons:

The elevator key system was inconvenient.

2026-09-17 • via Nuitee
T
Taheerah • couple • us
3
Pros:

They charge a fee for something we did not do

2026-09-17 • via Nuitee
N
Nicole • solo_traveller • de
6
Pros:

Die Lage war super!
Auf unsere Beanstandungen wurde im Rahmen der Möglichkeit direkt reagiert.

Cons:

Leider ist die Ausstattung sehr in die Jahre gekommen, die Sauberkeit ließ zu wünschen übrig...

2026-09-16 • via Nuitee
S
Sylvia • solo_traveller • us
4
Not overall stay was great.
Pros:

For the most part, I enjoyed the amenities the hotel had to offer, especially the rooftop pool, the lounge area, and the many attractions located within walking distance of the property. The room itself was clean, and I had a beautiful view that enhanced my stay. I also found the other guests and tenants to be very friendly and pleasant throughout my visit.

Cons:

I booked my stay through Booking.com and paid for the room online before arrival. Upon check-in, I was surprised by the required $250 security deposit, as I had not been aware of that policy beforehand. While that was unexpected, it was not the main issue during my stay.
When I entered my room, I noticed that my key card was difficult to scan, which made me think there may have been an issue with the door sensor. Although the room appeared generally clean, it seemed as though it had been turned over rather quickly, as there was still some dust and debris on the floor.
One of my biggest disappointments was discovering that the body wash dispenser in the shower was empty. Fortunately, I had brought my own travel-size body wash, but this is something that should have been checked before the room was assigned to a guest.
Overall, I did not feel particularly welcomed upon arrival. No one offered assistance with my luggage, and I ended up taking the bell cart to my floor by myself.
The most uncomfortable part of my stay occurred around 10:00 a.m. when management knocked on my door to conduct a routine K-9 inspection. This was the first time I had heard about such an inspection. The manager informed me that the front desk should have advised me of this policy during check-in, but that information was never communicated to me. Being unexpectedly awakened for an inspection made me feel uneasy and uncomfortable.
To be clear, I am not claiming that I was specifically targeted. However, the experience left me feeling as though I was being monitored in a way that made me uncomfortable. Having previously worked in hospitality, I understand that certain guests may receive additional attention, but the situation still felt unsettling.
On a positive note, the manager was courteous and did compensate my parking charge for the day, which I appreciated. Despite the issues I experienced, I did enjoy parts of my stay. I chose this hotel because it was my birthday and I wanted to spend a

2026-09-16 • via Nuitee
A
Amira • solo_traveller • us
8
Pros:

It was clean, professional, and I loved my view from my room.

Cons:

They did pretty well about expectations.. one concern I did have was in the lounge the tvs wasn’t working It was a bummer because I wanted to watch my team play but I went to my room and watched it so it’s not a big deal. Overall 10/10

2026-09-15 • via Nuitee
B
Breanne • couple • us
9
2026-09-15 • via Nuitee
M
Morgan 83 • solo_traveller • us
9
2026-09-10 • via Nuitee
T
Thomas • solo_traveller • de
10
2026-09-09 • via Nuitee
I
Indya • couple • us
5
Pros:

Location and decent

Cons:

Could’ve smelled better. Bathroom could be upgraded.

2026-09-08 • via Nuitee
B
Bilal • couple • de
7
Cons:

Garage employee are not professional

2026-09-07 • via Nuitee
B
Bud Wilterdink • solo_traveller • us
9
2026-09-05 • via Nuitee
A
Aislinn • extended_group • us
4
2026-09-03 • via Nuitee
T
Tamika • couple • us
8
Pros:

Location

Cons:

Pool was small lots of kids

2026-09-03 • via Nuitee
N
Nicole • extended_group • us
9
Gorgeous room in a great walkable city
Pros:

Great room great view and wonderful staff

Cons:

There aren’t enough luggage carts and the elevator is very slow for the amount of people that come there

2026-09-02 • via Nuitee
A
Anna • family_with_children • au
10
2026-09-01 • via Nuitee
K
Kathrin • solo_traveller • at
5
Pros:

Die zentrale Lage und der Rooftop Pool

Cons:

Badezimmer viel zu klein mit alten Möbeln. Statt 3 Ankleideräumen könnte das Bad doppelt so groß sein. Küche abgewohnt. Die Bilder auf derHomepage. entsprechen nicht der Realität

2026-09-01 • via Nuitee
M
Mildred • solo_traveller • us
10
2026-08-31 • via Nuitee
M
Musacchio • family_with_children • us
8
2026-08-31 • via Nuitee
A
Anita • family_with_children • us
8
Pros:

Comfortable bed, spacious suite. Friendly staff

Cons:

The hot water in the shower didn’t work

2026-08-29 • via Nuitee