The Windsor Suites

Hotels
9 (4373 reviews)
1700 Benjamin Franklin Parkway , Philadelphia , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location and views/balconies
Very friendly, helpful service
Rooftop pool is a highlight
Spacious rooms and suite upgrades
Pet-friendly with helpful amenities
On-site restaurant and pub well regarded
Cons:
Thin walls/noise from adjacent rooms
Some rooms feel outdated; standard furniture and firm pillows/mattresses
Breakfast limited days/hours (criticized)
A/C sometimes struggled to cool; occasional maintenance issues
Laundry/payment process inconvenient

Categories

Cleanliness
8.5
Generally reported as very clean/spotless in several reviews, though one review noted only 'cleanliness ok'.
Service
9.8
Staff repeatedly described as incredibly friendly, helpful and attentive; multiple guests praised prompt responses and accommodating service.
Location
9.7
Location praised throughout as excellent for sightseeing and near attractions; many guests highlighted great views and convenience.
Room Quality
8.2
Rooms often spacious with balconies and good views, upgrades to large suites noted, but several comments about outdated furniture, hard pillows/mattresses and noise from adjacent rooms.
Amenities
9.5
Rooftop pool repeatedly mentioned as a highlight, pet amenities (bowls/poop bags) and on-site restaurant/pub praised; some laundry/payment friction noted but overall strong amenity offering.
Value for Money
9.3
Described as a hidden gem at a great price by multiple guests and good value given location and suite upgrades, despite occasional age-related issues.
Food and Beverage
8.8
Restaurant and pub received positive mentions; however breakfast availability/hours were criticized by at least one guest.
Overall Experience
8.2
Overall stays were highly positive with many guests saying 'excellent' and planning to return, though some were let down by noise, outdated rooms or limited breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:27

Property Description

Luxurious All-Suite Hotel in the Heart of Philadelphia

Spacious Accommodations with Fully Equipped Kitchens
Experience the convenience of fully equipped kitchens in every suite, complete with a stove, refrigerator, and dishwasher. Enjoy the comfort of a dining area, seating area, and a desk, along with modern amenities like a flat-screen cable TV and complimentary Wi-Fi.

Skyline Level Access for Superior Rooms
Elevate your stay with access to the skyline level, featuring an observation lounge with an outdoor terrace, a seasonal rooftop pool, and a state-of-the-art fitness centre. Relax and unwind in style while taking in panoramic views of the city.

Delicious Dining Options On-Site
Indulge in a culinary journey at The Windsor Suites with dining options like Con Murphy's, offering Irish and American cuisine, and Asia on the Parkway, serving delectable Chinese and Thai dishes. Satisfy your cravings without leaving the hotel premises.

Book your stay at The Windsor Suites Philadelphia for a truly unforgettable experience in the vibrant city of Philadelphia.

Important information:

Please note that for reservations of 10 or more rooms, special conditions may apply.

Only credit and debit cards with a chip will be accepted at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 4373 reviews
Cleanliness: 8.5
Service: 9.8
Location: 9.7
Room Quality: 8.2
Amenities: 9.5
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 8.2
A
Anita • family_with_children • us
8
Pros:

Comfortable bed, spacious suite. Friendly staff

Cons:

The hot water in the shower didn’t work

2026-08-29 • via Nuitee
N
Nesrine • solo_traveller • us
10
2026-08-27 • via Nuitee
S
Sandra • couple • us
10
2026-08-26 • via Nuitee
C
Chiara • extended_group • it
10
2026-08-25 • via Nuitee
I
Iris • family_with_children • us
10
2026-08-23 • via Nuitee
D
Daniela • solo_traveller • de
9
Definitiv empfehlenswert.
Pros:

Super Lage, Personal wirklich sehr freundlich und hilfsbereit, schönes helles und geräumiges Hotelzimmer. Blick vom Balkon war beeindruckend.
Absolut zu empfehlen.

Cons:

Matratze vom Sofabett war nicht sehr bequem.
Außerdem war diese mit einer Schutzfolie überzogen, welche bei jeder Bewegung raschelte.

Ansonsten war es im Großen und Ganzen ein gelungener Aufenthalt.

2026-08-22 • via Nuitee
S
Sherry • couple • us
7
2026-08-20 • via Nuitee
A
Andrew • family_with_children • gb
10
Pros:

Staff location very spacious

2026-08-20 • via Nuitee
I
ILARIA • family_with_children • it
9
2026-08-20 • via Nuitee
T
Tamika • family_with_children • us
8
Wish I could have stayed longer but the price for rooms are high
Pros:

The parking one of the guys argued with my daughter and got in her face !!! I made a report to the company that he works for .

Cons:

The parking attendant.

2026-08-19 • via Nuitee
B
Brigitte • solo_traveller • de
10
Wir haben uns sehr wohl gefühlt. Ein wunderschönes Hotel in guter Lage, sehr schöner Rooftop Pool, sehr freundliches Per
2026-08-19 • via Nuitee
S
Sherri • solo_traveller • us
10
Pros:

Everything!!!!!! Phenomenal stay

2026-08-18 • via Nuitee
L
Lee • couple • gb
10
2026-08-18 • via Nuitee
J
James • couple • gb
10
Perfect Stay
Pros:

Excellent rooms, clean and well kept. Rooftop pool was excellent, as was the gym. Great location, walkable to several major Philadelphia landmarks.

2026-08-17 • via Nuitee
M
Mia • family_with_children • us
7
I would stay here again if I had to buy would seek to stay in the Skysuite sid.
Pros:

The staff were so pleasant to interact with and accommodating. Any question or issue was answered and a solution was attempted. The location was in walking distance to shopping, restaurants, and other attractions which made things easier.

Cons:

The actual rooms did not meet expectations based on reviews and website listing. There were visible signs of damage on door, sofa/chairs and cabinets (very old cabinetry and furniture). The shower head had massive grime, carpet was kinda gross, and balcony needs power wash and touch up. The lighten comes from lamp so it was very darkly lit at night. Then the bed was extremely uncomfortable.

2026-08-16 • via Nuitee
V
Vinti • couple • gh
10
Pros:

Lovely cute place - everything near by

2026-08-15 • via Nuitee
C
Cindy • family_with_children • us
8
Was close to the Barnes, easy for tired travelers, pub was good... no breakfast darn....
Pros:

Great mattress, bed was fantastic

Cons:

bathroom sink filled with water then spurt out dirty water ..... so used the kitchen sink

2026-08-14 • via Nuitee
L
Lynn • family_with_children • us
7
It was pleasant
Pros:

Everything was fine but the staff, some are very Indifference. No breakfast Included though you had a menu in the room saying so. When we asked, it's like we committed a crime. Alos, I paid fully for my room but was asked to out down a deposit for whatever reason. I won't be staying there again.

Cons:

Room was big enough

2026-08-13 • via Nuitee
C
Clara • solo_traveller • gb
4
I would not stay here again
Pros:

Location

Cons:

Not good value, unclean, loud

2026-08-13 • via Nuitee
T
Tal • solo_traveller • il
10
Pros:

מיקום מעולה, צוות מסביר פנים, מאוד ענה לצרכים שלנו 6 נפשות, אחרי טיסה ארוכה וגט לג

Cons:

בחדר הנוסף אין מיזוג אויר

2026-08-10 • via Nuitee