Embassy Suites by Hilton Phoenix Biltmore

Hotels
•
Embassy Suites Hotels
7.8 (478 reviews)
2630 East Camelback Road , Phoenix , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Clean property
Cons:
Poor service
Unreliable amenities
Subpar food quality

Categories

Cleanliness
8.01
Several reviews mentioned cleanliness positively, but some issues with bathroom flooding were noted.
Service
7.48
Staff behavior was negatively highlighted in multiple reviews, indicating a need for improvement.
Location
9.02
Location is often praised for being convenient and accessible to amenities.
Room Quality
7.97
Issues with room amenities and comfort were mentioned, though cleanliness was acknowledged.
Amenities
7
Lack of certain expected amenities was noted, especially regarding breakfast.
Value for Money
7.46
Several guests felt the breakfast did not match the price, impacting perceived value.
Food and Beverage
7.01
Food quality at breakfast received criticism for not being worth the price.
Overall Experience
8.48
Most guests still found the overall experience satisfactory despite several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:03

Property Description

Luxurious Amenities
Embassy Suites by Hilton Phoenix Biltmore offers a year-round outdoor pool, fitness centre, and a daily cooked-to-order breakfast for guests. Enjoy the convenience of private parking and unwind at the daily manager’s reception.

Convenience and Service
Benefit from a 24-hour front desk, a business centre, and on-site shops during your stay. The property ensures that all your needs are met with attentive service and a range of amenities.

Prime Location
Located in Phoenix, Arizona, this hotel is just 8 km from Copper Square and the Phoenix Convention Center. With the Phoenix Sky Harbor Airport also 8 km away, Embassy Suites by Hilton Phoenix Biltmore is the perfect choice for both leisure and business travelers.

Book your stay at Embassy Suites by Hilton Phoenix Biltmore now for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 14 per day.

  • Internet

    WiFi is available in all areas and costs USD 14.95 per 24 hours.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 478 reviews
Cleanliness: 8.01
Service: 7.48
Location: 9.02
Room Quality: 7.97
Amenities: 7
Value for Money: 7.46
Food and Beverage: 7.01
Overall Experience: 8.48
R
Rose Mary • solo_traveller • us
8
2026-01-24 • via Nuitee
K
Karen • solo_traveller • us
3
A major disappointment.
Cons:

Ice cold shower
Horrible bed
Put in the handicapped room despite telling the staff I have a bad back and can’t bend over to brush my teeth, get in and out of bed, etc.

2026-01-20 • via Nuitee
A
Arianna • couple • us
1
2026-01-19 • via Nuitee
L
Lisa • couple • us
3
mediocre and too hot
Pros:

REmodel is very nice. good location

Cons:

Air conditioning chiller turned off for entire hotel first night. couldn't fix for the 2nd night

toilets didn't flush well in room or the public restroom

2026-01-04 • via Nuitee
J
John • family_with_children • us
7
Cons:

Bathroom tub was peeling and should no be used

2026-01-03 • via Nuitee
D
Dana • couple • us
1
Do not recommend
Pros:

Location great

Cons:

No air conditioning in our room. It was 80 degrees and maintenance did not fix it or provide a fan. Lighting very poor in the room dark and dingy

2026-01-03 • via Nuitee
D
Douglas • solo_traveller • us
7
Could of been great if bed was comfortable
Pros:

Good location

Cons:

Bed was to soft needs to have more from mattress

2025-12-25 • via Nuitee
R
Ron • couple • us
7
Pros:

Bkfast good

Cons:

Staff needs more training

2025-12-25 • via Nuitee
S
STEVEN • solo_traveller • us
10
State was very comfortable
Pros:

The property was very clean and open and close to lots of outside amenities, a mall, food, and gym

Cons:

The front desk staff was very nice and the room was clean

2025-12-23 • via Nuitee
B
Brian • family_with_children • us
10
2025-12-22 • via Nuitee
D
De Lay • couple • us
9
Good location, nice room, the breakfast is not worth it.
Pros:

The rooms were spacious and the bed was comfortable. The bathroom was updated and clean.

Cons:

The breakfast was not really worth the price at all. They had so many people there that the lines were super long and they were running out of coffee, napkins, forks, and food constantly. I would have liked to order an omelette but the line was so long there was no time. The breakfast food itself was nothing to be excited about. Dry bagels and ice cold cream cheese that was hard to spread. Had I known this I would have skipped the breakfast.

2025-12-21 • via Nuitee
V
Veranyca • couple • us
9
Lovely woman checked us in, breakfast was so nice, will come back next big event in the city!
Pros:

Well maintained, stocked and easy to park

Cons:

Lack of patience for the drinks at the bar, seemed like an issue we were confused and she was short with us. Just needed more information on what was included or not, she wasn’t very appt to help explain

2025-12-21 • via Nuitee
S
Sylvia • couple • us
9
Very satisfying and we will stay again when we return to Arizona
Pros:

It was beautiful and worth it ..

Cons:

On the 3rd morning of our stay the bathroom flooded above us and it leaked into ours, but it was promptly corrected and cleaned up ..

2025-12-08 • via Nuitee
M
Mychaela • family_with_children • us
6
I didn’t mind this hotel as it was very close to my relative that I was visiting. The price was fair, considering the th
Pros:

I like the location and the vintage 80s vibe of the inside atrium.

Cons:

The rooms had been remodeled at some point, but they forgot to get rid of the popcorn ceilings. Which is probably why the room smelled like a smokers den. Heater did not work in room, room was 66° and we were not accommodated to change a room.

2025-12-08 • via Nuitee
S
Sanders • solo_traveller • us
10
Pros:

The beauty of everything 😍

Cons:

I didn't like that my name was reversed. I was listed as Sanders as my first name and dawn as my last . It took me 2 hours to straighten everything out. I was just told they had no record . I was told to call the booking agency. The woman at the desk didn't even try to help.

2025-12-07 • via Nuitee
F
Faisal • solo_traveller • sa
10
2025-11-26 • via Nuitee
L
Leanne • family_with_children • us
4
2025-11-25 • via Nuitee
O
Oscar • solo_traveller • us
10
2025-10-29 • via Nuitee
J
james • couple • us
8
good trip at a hotel in very good location
Pros:

location, room size, breakfast

Cons:

housekeeping, room missing some furniture

2025-10-26 • via Nuitee
Y
Yanett • family_with_children • us
5
Staff was horrible and hotel was mediocre
Pros:

The hotel was good and it was in a good location.

Cons:

The staff, i was welcomed by two very rude women. The staff treated me and my family as if we were people from a different planet. I attempted to check in early which was not possible. I was okay with this due to that always being by chance. They refused to support me and just ignored me.

2025-10-19 • via Nuitee