Best Western PLUS Island Palms Hotel & Marina

Hotels
Best Western Plus
8.8 (1900 reviews)
2051 Shelter Island Drive , San Diego , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Dirty towels
Overcharging
Small rooms

Categories

Cleanliness
8.55
Some reviews mentioned dirty towels and issues with cleanliness.
Service
9.55
Multiple reviews highlighted friendly and helpful staff.
Location
9.55
Consistently praised location alongside the marina and beautiful views.
Room Quality
8.05
Reports of small rooms and issues with room amenities.
Amenities
8.55
Amenities were noted as good but lacked certain features like coffee makers.
Value for Money
8.05
Concerns about overcharging and unexpected parking fees.
Food and Beverage
9.05
Restaurant received praise for good meal choices.
Overall Experience
9.05
Overall good stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:30

Property Description

Luxurious Waterfront Escape

Private Marina & Spectacular Views
Indulge in the beauty of Shelter Island with our private marina and breathtaking views of San Diego Bay.

Delicious Dining & Relaxing Amenities
Savor fresh seafood and juicy steaks at The Blue Wave Bar & Grill while enjoying outdoor dining with stunning bay views. Unwind in our bay-side pools, fitness center, hot tub, or by the outdoor fireplace after a day of exploration.

Convenient Location & Nearby Attractions
Located just 13 minutes from San Diego International Airport, our hotel is a short drive from the vibrant Gaslamp Quarter and the sandy shores of Ocean Beach.

Book now for an unforgettable waterfront experience at Best Western PLUS Island Palms Hotel & Marina.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.8
Based on 1900 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 9.05
J
Jaime family_with_children us
6
It was okay, but I’ll go somewhere else next time.
Pros:

Location

Cons:

In the rooms the furniture was dusty, the staff was fine but the one who checked us in was not aware of the agreement between the local college.

2026-08-29 via Nuitee
C
Celine solo_traveller ch
9
Pros:

Chambre très bien. Confortable. Très bon acceuil. Piscine très chouette et restons sur place vraiment bon et sympa.

Cons:

Rien

2026-08-27 via Nuitee
J
Jacqueline solo_traveller us
10
Pros:

It was a beautiful setting. The restaurant had a variety of things to choose from and was reasonably priced.

2026-08-27 via Nuitee
J
jennifer family_with_children fr
10
Hôtel parfaitement situé
Pros:

Chambre spacieuse avec une superbe vue sur le port piscine et petit jacuzzi café offert le matin très bien situé pour visiter San Diego

Cons:

Ras

2026-08-27 via Nuitee
M
Mél family_with_children fr
9
2026-08-27 via Nuitee
R
René family_with_children de
9
2026-08-26 via Nuitee
J
Joseph couple us
8
I always stay here and will continue to do so
Pros:

Great location

Cons:

Sliding door didn’t work to patio

2026-08-25 via Nuitee
N
nicolas couple fr
8
Pros:

Sont emplacement pour le calme et la vue sur la marina et le personnel restaurant bar sympathique

2026-08-25 via Nuitee
L
Lauren solo_traveller us
9
Pros:

It was very great, better than we even thought it would be. The views are wonderful, and we were happy to have a suite with a view and an outdoor table and yard. Made it very nice for our family.

Cons:

I do think the beds are too soft, and need to be replaced.

2026-08-24 via Nuitee
J
Jaimy couple nl
8
Goed
Pros:

Leuk hotel aan de haven. Voor de deur was er ruim voldoende parkeergelegenheid, dit was gratis. De kamer was schoon en het personeel was vriendelijk

Cons:

Wij kregen bij aankomst een invalide kamer die wij niet geboekt hadden. Na dit te hebben aangegeven kregen we wel een upgrade naar een groot appartement

2026-08-24 via Nuitee
E
ELLIS couple us
10
Pros:

The property was clean. The view of the marina in the pool was great. I would definitely stay here again..

Cons:

I don’t like the return of your deposit takes longer than it should.

2026-08-21 via Nuitee
S
Sofia couple pt
8
Boa localização
Pros:

O quarto e a casa de banho tinham um bom tamanho, e dos 4 dias conseguimos estacionamento mesmo em frente am quarta em 3 (estacionamento pago do hotel). Funcionários simpáticos. A vista é espectacular tanto para a Marina como downtown (especialmente a noite)

Cons:

A cama não era muito confortável, faz cova no meio. E o quarto tem carpete no chão que a o andar de descalço, os pés ficam pretos… está bastante suja.

2026-08-20 via Nuitee
N
Nicholas couple au
5
Pros:

Older hotel with comfy bed and good shower but it’s a bit away from everything

Cons:

They initially gave us a room that had been flooded, it was very damp and smelly. When we went back to advise they charged room to a much nicer one and and removed the parking fee of $25 which was nice as They did not advise me that they were charging me the charging fee.

2026-08-20 via Nuitee
C
Carlos couple us
8
2026-08-18 via Nuitee
E
Eileen couple us
7
Nice staff. Good room. Good food. Hotel must address the dog issue.
Pros:

Good location. Friendly staff. Restaurant has great food.

Cons:

Dog owners from the marina allow their dogs to defecate right in front of guest rooms. The grass area is only a few feet in front of your room. Imagine sitting on your nice patio with a cup of coffee while a dog takes a dump right in front of you. Hotel needs to fix this.

2026-08-17 via Nuitee
C
Carolina solo_traveller it
10
Pros:

Struttura bella, pulita e accogliente

Cons:

Niente

2026-08-17 via Nuitee
Y
Yurel family_with_children us
5
La habitación donde me ubicaron estaba sin luz frontal súper escondida, el foto estaba fundido y nunca lo cambiaron, ade
Pros:

La ubicación

Cons:

El personal, no es amable te hacen sentir que no quieras regresar con un trato molesto como si no tienen ganas de estar ahí

2026-08-16 via Nuitee
Y
Yurel family_with_children us
1
Lamentablemente no pienso volver, viviré este lugar por la ubicación que es genial durante varias ocasiones este verano
Pros:

Ubicación

Cons:

El personal y que había cucarachas en la habitación

2026-08-16 via Nuitee
A
ABDULLAH family_with_children kw
10
2026-08-16 via Nuitee
B
Brandee couple us
6
2026-08-15 via Nuitee