Best Western PLUS Island Palms Hotel & Marina

Hotels
•
Best Western Plus
8.8 (1764 reviews)
2051 Shelter Island Drive , San Diego , us

listing image 1
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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Dirty towels
Overcharging
Small rooms

Categories

Cleanliness
8.55
Some reviews mentioned dirty towels and issues with cleanliness.
Service
9.55
Multiple reviews highlighted friendly and helpful staff.
Location
9.55
Consistently praised location alongside the marina and beautiful views.
Room Quality
8.05
Reports of small rooms and issues with room amenities.
Amenities
8.55
Amenities were noted as good but lacked certain features like coffee makers.
Value for Money
8.05
Concerns about overcharging and unexpected parking fees.
Food and Beverage
9.05
Restaurant received praise for good meal choices.
Overall Experience
9.05
Overall good stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:30

Property Description

Luxurious Waterfront Escape

Private Marina & Spectacular Views
Indulge in the beauty of Shelter Island with our private marina and breathtaking views of San Diego Bay.

Delicious Dining & Relaxing Amenities
Savor fresh seafood and juicy steaks at The Blue Wave Bar & Grill while enjoying outdoor dining with stunning bay views. Unwind in our bay-side pools, fitness center, hot tub, or by the outdoor fireplace after a day of exploration.

Convenient Location & Nearby Attractions
Located just 13 minutes from San Diego International Airport, our hotel is a short drive from the vibrant Gaslamp Quarter and the sandy shores of Ocean Beach.

Book now for an unforgettable waterfront experience at Best Western PLUS Island Palms Hotel & Marina.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.8
Based on 1764 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 9.05
P
Priscila • couple • us
10
Highly recommend this hotel!
Pros:

Everything was very clean, beautiful, comfortable. It feels great to be this close to the water, wake up to the Marina, to the birds. The pool and hot tub were great. Very friendly and helpful staff. I plan to stay there every time Im in SD. I have no complaints!

Cons:

0 complaints

2026-04-17 • via Nuitee
A
Anthony • solo_traveller • us
9
Business trip to San Diego
Pros:

Location, rooms, comfort, bar and restaurant

Cons:

Bar and restaurant closes too early

2026-04-15 • via Nuitee
H
Hyunji • family_with_children • us
8
2026-04-14 • via Nuitee
B
Bridget • couple • us
10
I was given an upgraded room with a balcony which I loved!!!
Pros:

The people were friendly and accommodating
It was clean.

2026-04-13 • via Nuitee
C
Corinne • couple • us
10
Great hotel, would definitely go back again.
Pros:

Everything was to standard, room was nice just wish there was an actual coffee machine in room instead have having to go out to front lobby of my building to get coffee. But other than that everything was great.

Cons:

No coffee machine in room. Everything else was good.

2026-04-13 • via Nuitee
E
Elsa • extended_group • us
8
2026-04-13 • via Nuitee
J
Jana • family_with_children • be
9
Great location, good for visiting San Diego.
Pros:

Just at the marina, wonderful location. Pool and hot tub were great, too.

2026-04-13 • via Nuitee
M
Mark • solo_traveller • us
10
Pros:

Location near airport.

Cons:

No courtesy shuttle to airport.

2026-04-12 • via Nuitee
T
Tommi • family_with_children • fi
7
San Diego sun and ocean next door.
Pros:

Amazing location, but hotel getting old. Free morning coffee was nice.

Cons:

Out of shampoo, restroom lock broken, showerhead broken.

2026-04-12 • via Nuitee
N
Nathan • family_with_children • us
9
2026-04-10 • via Nuitee
Z
zachary • family_with_children • us
10
Pros:

Great

Cons:

Double charged

2026-04-10 • via Nuitee
O
Omar • family_with_children • us
10
2026-04-10 • via Nuitee
D
Diana • couple • us
10
Easy check in. Customer service was excellent.
2026-04-09 • via Nuitee
M
McMurtrie • couple • us
8
Good hotel in a prime spot.
Pros:

Beautiful property, great location, comfortable, spacious room with back exit.

Cons:

Paying for daily parking is ridiculous. Exercise room was a joke. Other than that great property but very spread out.

2026-04-08 • via Nuitee
M
Marie • couple • fr
10
Au top !
Pros:

Chambre spacieuse et confortable, bien équipé et le balcon avec la vue marina était un plus bien appréciable !
2 piscines, 1 terrain de tennis et bien situé : parfait pour un séjour !

Cons:

Parking cher et souvent complet alors qu'il y en a un gratuit en face...

2026-04-08 • via Nuitee
A
Ava • family_with_children • us
10
Pros:

The pool area was gorgeous. The room was very clean and updated.

2026-04-06 • via Nuitee
N
Nelson • couple • us
1
Waste of money honestly
Pros:

Horrible noise helicopter flying looking for robbery suspects baby crying above us all night

Cons:

Not safe armed robbers running
Loose we paid 350 for a room couldn’t enjoy deck view room very disappointed

2026-04-06 • via Nuitee
N
Natcha • couple • th
10
Pros:

Lovely place. Repeat for sure

2026-04-05 • via Nuitee
V
Vered • family_with_children • il
8
2026-04-04 • via Nuitee
E
EdLevi • family_with_children • us
8
Pros:

location

Cons:

lack of coffee machine
distance between rooms

2026-04-04 • via Nuitee