Best Western PLUS Island Palms Hotel & Marina

Hotels
•
Best Western Plus
8.8 (1807 reviews)
2051 Shelter Island Drive , San Diego , us

listing image 1
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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Dirty towels
Overcharging
Small rooms

Categories

Cleanliness
8.55
Some reviews mentioned dirty towels and issues with cleanliness.
Service
9.55
Multiple reviews highlighted friendly and helpful staff.
Location
9.55
Consistently praised location alongside the marina and beautiful views.
Room Quality
8.05
Reports of small rooms and issues with room amenities.
Amenities
8.55
Amenities were noted as good but lacked certain features like coffee makers.
Value for Money
8.05
Concerns about overcharging and unexpected parking fees.
Food and Beverage
9.05
Restaurant received praise for good meal choices.
Overall Experience
9.05
Overall good stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:30

Property Description

Luxurious Waterfront Escape

Private Marina & Spectacular Views
Indulge in the beauty of Shelter Island with our private marina and breathtaking views of San Diego Bay.

Delicious Dining & Relaxing Amenities
Savor fresh seafood and juicy steaks at The Blue Wave Bar & Grill while enjoying outdoor dining with stunning bay views. Unwind in our bay-side pools, fitness center, hot tub, or by the outdoor fireplace after a day of exploration.

Convenient Location & Nearby Attractions
Located just 13 minutes from San Diego International Airport, our hotel is a short drive from the vibrant Gaslamp Quarter and the sandy shores of Ocean Beach.

Book now for an unforgettable waterfront experience at Best Western PLUS Island Palms Hotel & Marina.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.8
Based on 1807 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 9.05
M
Martinez • family_with_children • us
6
But the pool was nice
Pros:

The marina views , shops and places to eat very close

Cons:

The sink faucet was clogged rm 138

2026-05-27 • via Nuitee
C
Castillo • couple • us
10
2026-05-26 • via Nuitee
V
Vanessa • couple • ch
8
Pros:

Die Anlage war schön gestaltet und das Personal war freundlich.

Cons:

Nichts

2026-05-26 • via Nuitee
P
Pablo • family_with_children • uy
4
the worst stay in the best location
Pros:

location

Cons:

cockroach in the toilet, the ice machine noise, parking cost, service

2026-05-26 • via Nuitee
R
Randall • family_with_children • us
6
A lovely ocean view across the street with sparce services and amenities.
Pros:

Room decor was pleasant

Cons:

Toilet had flushing problems, parking cost an extra 25 per night, no coffee maker in room, our room was adjacent to the trash bins and delivery area that was noisy every morning.

2026-05-26 • via Nuitee
M
michele • couple • us
8
Best place to stay with kids
Pros:

Dillion the front desk guy was amazing

Cons:

All was great the breakfast was super

2026-05-25 • via Nuitee
A
Angela • couple • de
10
Beste Unterkunft in 21 Tagen Rundreise. Tolles Restaurant
Pros:

Das Restaurant ist wirklich empfehlenswert. Die Lage ist sehr schön

2026-05-25 • via Nuitee
K
Karen • couple • us
9
Over all, very satisfied with our stay and would stay here again.
Pros:

Staff upgraded our room due to ours not being ready at 4:00 when we tried to check in. Also, staff did not charge us for our parking pass. We appreciated both very much. Also loved the location of the upgraded room.

Cons:

Both bathroom sinks did not drain without removing the drain plug so the water could go down

2026-05-21 • via Nuitee
A
Alison • couple • us
8
2026-05-20 • via Nuitee
B
Betty • couple • us
6
I wouldn’t stay again… quite depressing atmosphere.
Pros:

View

Cons:

No coffee maker in Room.
Very dated.
Of the three front desk people I dealt with only one was a nice person.

2026-05-20 • via Nuitee
C
Christinetravels • family_with_children • us
8
Pros:

Water front is great

Cons:

Need a complimentary breakfast

2026-05-20 • via Nuitee
R
ROBERT • solo_traveller • us
9
2026-05-20 • via Nuitee
G
GERALD • couple • us
9
Pros:

This was our second time staying in the one bedroom and we were not disappointed. It was a birthday celebration with dinner in the restaurant which was very good. I would highly recommend this hotel which is wonderfully located and responsive to guests.

2026-05-18 • via Nuitee
I
Ioana • couple • us
10
2026-05-17 • via Nuitee
F
FrauZitrone • solo_traveller • de
10
Pros:

Super Lage und unser Zimmer hatte einen ganz tollen Ausblick auf die Marina. Es war groß und komfortabel.

2026-05-16 • via Nuitee
A
Annie • solo_traveller • gb
10
Great hotel with beautiful vuews
Pros:

Everything! We had a marina view room with a huge super king size bed. We got vouchers given to us for 15% off in the restaurant, which had beautiful views and the food was exceptional as was the service, nothing was too much trouble.

Cons:

Nothing at all we didn't like.

2026-05-13 • via Nuitee
J
Jim • couple • us
9
2026-05-13 • via Nuitee
J
Joachim • extended_group • de
8
Hat uns gefallen; der Kaffee vom Automat an der Rezeption war überraschend gut und stark
Pros:

Herrliche Lage auf der Halbinsel

Cons:

Das Zimmer war für 3 Personen zu klein

2026-05-13 • via Nuitee
S
Stacy • family_with_children • us
8
2026-05-12 • via Nuitee
D
Daniel • solo_traveller • us
8
Very good!
Pros:

Sat and enjoyed the Harbor view

Cons:

NA

2026-05-11 • via Nuitee