Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great views
Nice location
Cons:
High parking fees
Unexpected charges
Cleanliness issues

Categories

Cleanliness
6.83
The towel is not cleaned; one review indicates issues with cleanliness.
Service
9.3
Positive mentions of helpful staff and good service experiences.
Location
8.84
Convenient location close to attractions, though some mention of noise from the nearby airport.
Room Quality
8.29
Great room and view, but issues with plumbing were noted.
Amenities
8.32
Amenities available, but complaints about extra charges for services.
Value for Money
6.78
Multiple reviews mention unexpected charges and value concerns.
Food and Beverage
7.33
Breakfast had limitations on costs that were not communicated clearly.
Overall Experience
8.3
Overall a pleasant stay despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:55

Property Description

Luxurious Amenities and Services

This eco-friendly hotel offers a free 24-hour transfer service to San Diego International Airport and features 5 restaurants, 3 outdoor heated pools, and an on-site spa. All rooms include flat-screen HDTVs, a work desk, and a private patio or balcony.

Dining Options and Culinary Delights

Guests can indulge in a variety of dining options at Sheraton San Diego Hotel & Marina. From artisanal signature flatbreads and 90-point wines at Harbor and Vine to poolside drinks at Shoreline, there is something to satisfy every palate.

Prime Location and Nearby Attractions

Conveniently located near San Diego's top attractions, including the Gaslamp Quarter, Little Italy, Balboa Park, and the San Diego Zoo, this hotel provides easy access to the best of the city. Don't miss out on exploring the vibrant surroundings during your stay at Sheraton San Diego Hotel & Marina.

Book your stay now and experience the luxury and convenience firsthand.

Important information:

Please note: Only dogs 40 lbs or less are allowed and must be registered at reception upon arrival. An additional cleaning fee may be charged. Dogs cannot be left in the guest room unattended.

Guests will be charged a Daily Resort fee plus tax. This fee includes:
- High-speed Internet access in guest rooms and lobby areas
- Free local and long distance phone calls
- Daily 1-hour access to tennis facilities
- Daily 1-hour bicycle or non-motorized water sports hire, including kayaks, paddle boards & pedal boatsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Property Accessibility

Total Disability Score: 92
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 140
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 1968 reviews
Cleanliness: 6.83
Service: 9.3
Location: 8.84
Room Quality: 8.29
Amenities: 8.32
Value for Money: 6.78
Food and Beverage: 7.33
Overall Experience: 8.3
A
Adilene • couple • us
7
It was okay. It could be cleaner.
Pros:

I liked the location and esthetic.

Cons:

The rooms could be cleaner. I noticed dust in the bathroom and hair on the floor. There was also hair on the bed.

2026-03-07 • via Nuitee
1
185kristells • Solo travel
10
Best sheraton
Pros:

Great location and just the amazing atmosphere inviting to stay longer.!

2026-02-27 • via Tripadvisor
J
JWS310 • Couples
10
Excellent hotel
Pros:

Great location. We had decided to not rent an auto so the complimentary airport shuttle was a winner. We could walk or take a shuttle to near by restaurants on the marina. There is also an excellent whale/dolphin watching service immediately next door to the hotel. We had a great tour with Captain James on that tour. Easy ride share to other planned activities in Balboa Park (zoo and the Prado). Fitness room was large and clean. All the staff were very nice and helpful,

2026-02-27 • via Tripadvisor
C
Cusimano • family_with_children • us
10
2026-02-27 • via Nuitee
E
EnStan5 • Family • Cartagena, Cartagena District, Bolivar Department
8
Good experience; could be improved with some easy, common-sense changes
Pros:

The room was good, the views of the marina and water were great, the restaurant in the hotel was very good. All the staff members were courteous and helpful. Two suggestions: 1.) In your website listings and booking confirmation emails please be clear whether the room is at the 1380 Harbor Island Drive address (Marina Tower) or the 1590 Harbor Island Drive address (Bay Tower). For some reason all your emails only use the 1380 address and the reference to the "Bay Tower" is at the end of the email and listed without an address. Every time I have taken the airport shuttle to the hotel I watch this cause needless confusion/stress for half the passengers on the shuttle bus. I suggest making your website and emails more clear, and making sure the shuttle bus drivers consistently use a clear announcement to head off any confusion. 1A.) Don't arbitrarily change people's reservations from one tower to the other via an unclear email a day before they arrive. This happened to us. 2.) When customers or guests call the hotel and attempt to reach the front desk, they cannot. They are routed to a call center somewhere where the answerers seem unfamiliar with the actual hotel. Bring back human-based service. Summary: The focus on the corporatization, computerization, and efficiency seems to have lead to some gaps in the human experience that could be solved with common sense and clear communication. Thanks!

2026-02-23 • via Tripadvisor
U
U2550BNbrians • Business • Los Angeles, California
8
$100+ hidden fees
Pros:

It’s a great location and staff but the resort fee (mandatory) and parking fee (optional, but difficult to avoid) add up to over $100. I hate those kinds of fees that don’t show up at booking and often aren’t reimbursed by my business.

2026-02-23 • via Tripadvisor
B
benhN8625OR • Couples
10
Where customer service is truly ultimate
Pros:

I would like to extend my heartfelt appreciation to "Harmony Esmeralde"and "Sarabia" at Sheraton Hotel in the San Diego Bay area. Their exceptional service truly went above and beyond to make our stay unforgettable. They took the extra effort to ensure that my wife and I enjoyed our ocean view room to the fullest and made us feel special with their warm hospitality. Their attentiveness, kindness, and professionalism greatly enhanced our experience, and we are incredibly grateful for their efforts.
Both Harmony and Sarabia deserve the highest recognition and could truly benefit from promotions for their outstanding dedication and service. They are a shining example of the exceptional customer care that Sheraton Hotel is known for. Thank you again for making our visit so memorable!

2026-02-23 • via Tripadvisor
M
Megane • couple • bl
7
Bel hôtel
Pros:

L'établissement est très bien entretenu et très agréable le soir

Cons:

Attention L'hôtel facture le petit déjeuner alors que vous le payer sur Booking , ils ne se mettent pas d'accord entre eux, vous dit que c'est ok et vu avec le manager et qu'ils ne facturons pas mais finalement il est retirer sur votre carte
Le parking aussi est payant

2026-02-23 • via Nuitee
J
Janice • extended_group • us
10
Very good!
Pros:

Everything was great and the facilities clean.

Cons:

Nothing, everything was great.

2026-02-23 • via Nuitee
J
J9650TTcindyd • Family
8
Good experience
Pros:

Love the remodel. Rooms are clean and spacious with comfortable beds.

2026-02-22 • via Tripadvisor
B
B5273RGjasonb • Business
10
Amazing Hotel with an excellent staff.
Pros:

Fantastic staff, Quick and effortless check in process, Housekeeping was phenomenal. Several dining options at the Hotel as well as restaurants near by. Brewery X inside the Hotel had an amazing staff, Beer, Food etc.

2026-02-22 • via Tripadvisor
K
KrisZ118 • Couples
10
Awesome Harbor Views
Pros:

Nice rooms awesome views. Had a nice dinner in the restaurant. Thank you

2026-02-21 • via Tripadvisor
Y
Y4004JBandreas • Business
10
Beautiful and convenient
Pros:

The person at check in went out of her way to be helpful and Accommodating- beautiful rooms - wish they had Coke and not Pepsi!!!

2026-02-21 • via Tripadvisor
H
H2643NUkated • Family
10
Great experience
Pros:

Very friendly staff. Super clean with a great view. The bed was super comfortable as well!! I always worry when traveling with my two smaller children about the location and safety. It was well lit, easy to access and I felt safe when moving within the property and the parking lot outside.

2026-02-21 • via Tripadvisor
G
Getaway13033081077 • Couples • Oahu, Hawaii
10
Perfect place near the SAN airport
Pros:

Airport shuttle was available, and the driver was quick to help with our bags. The receptionist was sweet, professional, and even offered us water upon arrival. The hotel was clean, and our room was immaculately maintained. The steak at the restaurant was incredibly juicy, tender, and delicious. The bartender was amazing; handling everything on his own and doing an excellent job. The property was beautiful, with a lovely view overlooking the marina.

2026-02-21 • via Tripadvisor
L
luis0ri0ls • Business
10
Great Stay as usual
Pros:

As usual the stay was great. Melody is awesome. She is very attentive and no matter your status with BonVoy she makes you feel warm and welcome. As you are the customer heading to the penthouse presidential suite. She’s amazing.

2026-02-20 • via Tripadvisor
9
992dougn • Family
10
Would stay again.
Pros:

Great place. Spacious 2 queen room. Amazing food at the in house Brew Pub.

2026-02-18 • via Tripadvisor
S
S3044CEalejandrog • Couples • Coronado, California
8
Enjoyable vibe, gorgeous resort.
Pros:

So I stayed here for a quick one day Valentine’s Day stay. I booked through Amex last minute and was given a reasonable price. I arrived and the staff were friendly. The hotel was extremely busy with event the valet parking being full. I was directed to park in a lot across the street. I waited to check in which was easy and fast. The resort was super clean, and full of lively things to do. I got to my room which quickly made me feel at ease. I was able to get a lower level room that connected to the marina. Amazing views, nice walk ways to walk. Awesome atmosphere and vibe. The resort stays super clean. They are super attentive to the guests, even answering their phone and greeting you. I wish the parking lot was bigger, there was a lot which was empty but was closed due to it being worked on. I was wondering why they didn’t at least open the lot for more valet parking, or to accommodate additional guest with parking. All in all it was a good last minute stay.

2026-02-17 • via Tripadvisor
S
schullerc2026 • Couples
8
Perfect EXCEPT parking
Pros:

The hotel was perfect and very very clean. My only complain was parking, we paid for parking for two nights and each time we left and came back we spent so much time driving around in circles just to find parking it was awful.

2026-02-16 • via Tripadvisor
S
smc792 • Couples
10
Great experience and awesome location
Pros:

Beautiful property with awesome views and amenities

2026-02-15 • via Tripadvisor