Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great views
Nice location
Cons:
High parking fees
Unexpected charges
Cleanliness issues

Categories

Cleanliness
6.83
The towel is not cleaned; one review indicates issues with cleanliness.
Service
9.3
Positive mentions of helpful staff and good service experiences.
Location
8.84
Convenient location close to attractions, though some mention of noise from the nearby airport.
Room Quality
8.29
Great room and view, but issues with plumbing were noted.
Amenities
8.32
Amenities available, but complaints about extra charges for services.
Value for Money
6.78
Multiple reviews mention unexpected charges and value concerns.
Food and Beverage
7.33
Breakfast had limitations on costs that were not communicated clearly.
Overall Experience
8.3
Overall a pleasant stay despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:55

Property Description

Luxurious Amenities and Services

This eco-friendly hotel offers a free 24-hour transfer service to San Diego International Airport and features 5 restaurants, 3 outdoor heated pools, and an on-site spa. All rooms include flat-screen HDTVs, a work desk, and a private patio or balcony.

Dining Options and Culinary Delights

Guests can indulge in a variety of dining options at Sheraton San Diego Hotel & Marina. From artisanal signature flatbreads and 90-point wines at Harbor and Vine to poolside drinks at Shoreline, there is something to satisfy every palate.

Prime Location and Nearby Attractions

Conveniently located near San Diego's top attractions, including the Gaslamp Quarter, Little Italy, Balboa Park, and the San Diego Zoo, this hotel provides easy access to the best of the city. Don't miss out on exploring the vibrant surroundings during your stay at Sheraton San Diego Hotel & Marina.

Book your stay now and experience the luxury and convenience firsthand.

Important information:

Please note: Only dogs 40 lbs or less are allowed and must be registered at reception upon arrival. An additional cleaning fee may be charged. Dogs cannot be left in the guest room unattended.

Guests will be charged a Daily Resort fee plus tax. This fee includes:
- High-speed Internet access in guest rooms and lobby areas
- Free local and long distance phone calls
- Daily 1-hour access to tennis facilities
- Daily 1-hour bicycle or non-motorized water sports hire, including kayaks, paddle boards & pedal boatsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Property Accessibility

Total Disability Score: 92
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 140
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 1968 reviews
Cleanliness: 6.83
Service: 9.3
Location: 8.84
Room Quality: 8.29
Amenities: 8.32
Value for Money: 6.78
Food and Beverage: 7.33
Overall Experience: 8.3
I
IndyPitz1727 • Family • Indianapolis, Indiana
10
Relaxing Vacation
Pros:

Looking for a destination to relax & revive, chose San Diego & this Sheraton resort. What a fantastic experience!!! Great location close to airport; even walkable to downtown! It provides a pleasant atmosphere on the water with spectacular views. Add incredible amenities & dining options staffed by wonderful people - this place was PERFECT! Especially want to commend the staff of Rumorosa & Brewery X for providing outstanding service, with a splash of authentic, friendly, personable interaction. It was all very welcoming - so much so, we had to speak with the General Manager to pass along the well deserved praise. Enjoyed our stay so much, already discussing a return trip. Thanks for a great vacation!

2026-04-11 • via Tripadvisor
3
33helened • Family
10
Great overall resort, affordable luxury
Pros:

My daughter and I stayed here on the last day of our week vacation in California. We stayed in 3 other hotels during this trip. And the Sheraton did the best job overall. We did stay at Park Hyatt Aviara 5 star resort the few days prior to our adventure trip in CA. Sheraton had the overalll conplete package. Rooms were clean, beds very comfortable. Restaurants rocked, especially the Brewery. Staff was friendly and engaging. Not just doing a job. Genuinely cared. Pool was great. Water temps perfect for end of day relaxing swim. Plenty of seating. Parking had plenty of spaces available and still close enough to walk. Overall better place to stay for common traveler and affordable which was important. Thank you. Definitely will return.

2026-04-11 • via Tripadvisor
M
michaeleK3725YW • Business
10
Great stay…
Pros:

Great stay in San Diego. So close to the airport you could walk there.
Everyone is super nice and friendly. Will stay again next time I’m in San Diego.

2026-04-10 • via Tripadvisor
M
marianamI8348KT • Business
8
Overall a good stay.
Pros:

Here for a work conference. Overall, the resort itself was very nice, room was clean, and it was quiet. Parking prices are asinine, but due to the conference I got to pay a reduced rate ($20 vs $50). The renovated room was nice, but my shower wouldn’t drain properly. My room not being ready at the designated check-in time was also frustrating.

2026-04-10 • via Tripadvisor
M
marciarL7712SZ • Business
10
San Diego, CA
Pros:

The staff was attentive and friendly. They answer all my questions, and provided me with helpful information at the area.
San Diego, CA

2026-04-10 • via Tripadvisor
D
Derek • family_with_children • us
4
See TripAdvisor but you buried it in bots.
Pros:

Staff.

Cons:

Bay tower hoax. Pay nice hotel get some run down motel 6.

2026-04-10 • via Nuitee
4
444Steph • Business • Boulder, Colorado
8
A favorite hotel of mine
Pros:

This Sheraton, the Bay Tower , is in both a beautiful location and very convenient to the airport. The front desk staff is always friendly. The gym is nice and the beds are great. I also appreciate the complimentary shuttle service to the airport. Parking is expensive

2026-04-09 • via Tripadvisor
E
esparky321 • Family • Huntingtown, Calvert County, Maryland
4
Very disappointed stay.
Pros:

We recently stayed at the Sheraton San Diego Hotel & Marina and unfortunately, our experience was very disappointing due to significant dysfunction in how our reservation and room assignment were handled.
Prior to arrival, we had received confirmation of an upgrade through our Marriott Elite benefit, which led us to expect a smoother check-in experience. We also received communication from the hotel asking if our stay was for a special occasion, and we responded accordingly. Based on this, we anticipated a more coordinated and welcoming arrival.
However, upon check-in, we were initially placed in the same room type we had originally booked, with no explanation that the upgraded room was not available or properly assigned. Shortly after settling in, we received multiple calls stating our “room was ready,” followed later by additional calls and a late evening knock at the door offering champagne and dessert, along with an attempt to move us after we were already in bed.
While we understand that the staff may have been attempting to correct a mistake, the execution created unnecessary disruption and confusion late into the evening. The timing and lack of clear communication significantly impacted what should have been a relaxing stay.
Ultimately, the experience reflected a breakdown in coordination between the front desk and staff, particularly regarding our confirmed upgrade. This resulted in frustration rather than the elevated experience we typically expect as loyal Marriott guests.
Based on this stay, we were left very disappointed and hope management reviews their internal communication and upgrade handling processes to prevent similar situations for future guests.

2026-04-09 • via Tripadvisor
Q
Quest28648538010 • Family
10
Best Upgrade Ever
Pros:

Received an upgrade to a Lanai king suite. It was amazing!! Thank you very much
😎❤️

2026-04-09 • via Tripadvisor
L
Loreto • family_with_children • us
10
2026-04-09 • via Nuitee
M
marknQ6166WR • Couples
10
Customer Satisfaction
Pros:

Great Location and Services. Front desk staff were very customer friendly and attentive. I had small issues with my reservation but they were unbelievable to solve and taking care of issues immediately. Specially Mr. Michael Powell and front desk staff, Harmony and Adrian. Kind of customer satisfaction that we don't see these days so often.

2026-04-08 • via Tripadvisor
H
huhm • Family • Santa Clarita, California
10
Friendly staff, great location, clean, and amazing views. Highly recommended!
Pros:

The check-in process was very easy and the staff was incredibly friendly, which set a great tone for the trip. The location is perfect—extremely convenient for getting around and exploring everything San Diego has to offer.
The resort was spotless and had a warm, family-oriented atmosphere that made it feel very welcoming. I also loved the room's location; the views of the sunrise and sunset were absolutely beautiful. Plus, the mattress was very comfortable, making it easy to get a good night's rest. I truly enjoyed my stay at the Sheraton and would definitely recommend it!.
Also the Electric charge station in South parking lot was complementary.

2026-04-08 • via Tripadvisor
F
Flyer46519612857 • Family
10
Easter weekend getaway
Pros:

Sheraton San Diego was very nice. Rooms were recently renovated and had all the modern touches expected of the Sheraton brand. Beds were comfortable and the linens were great. Each room has a private balcony and a small table to enjoy the views. The ambiance in the hotel is amazing and they had several activities to partake in. Kids enjoyed the Easter egg hunt and the cookies and lemonade each day, as well as the campfire s’mores every night. Just a great location and superb views in a clean and welcoming place. The elevators are new and extremely quick. Overall stay was perfect. Thank you to the Sheraton and their staff.

2026-04-08 • via Tripadvisor
J
Jessica • couple • us
10
2026-04-08 • via Nuitee
M
Mary • couple • us
10
Pros:

Location, room selections

2026-04-08 • via Nuitee
L
Lynn • couple • ca
8
2026-04-08 • via Nuitee
T
travelingfunster • Solo travel
8
Leisure Trip for the Easter Weekend
Pros:

I really liked how I was treated when I arrived. The staff although busy were very nice. I especially appreciated Harmony’s hospitality at the front desk. She really went above and beyond in her service. The stay was lovely, but the two downsides were the cost of parking at the resort. It costs $55/night for self-parking in a lot as there is no parking garage. However, if you walk across the street, there is a parking lot that costs $10/day, which is also the overflow parking lot for the valet. The other thing was the service in the Rumarosa Restaurant was a bit spotty with service at times. But, the staff throughout the resort were friendly and hospitable.

2026-04-07 • via Tripadvisor
C
Chad • family_with_children • us
10
2026-04-07 • via Nuitee
R
Roam07736515518 • Solo travel
10
Great
Pros:

Very clean and beautiful accommodations. The staff was helpful, professional, courteous and friendly. I enjoyed my stay very much.

2026-04-06 • via Tripadvisor
G
G6818EEkrystalc • Family
8
Awesome
Pros:

Room was clean great customer service beautiful view

2026-04-06 • via Tripadvisor