Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Convenient amenities
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
8.71
Reported presence of dried residue on bed frame and cleanliness issues in the reviews.
Service
9.18
General satisfaction with front staff but noted slow check-in experience.
Location
9.72
Consistently mentioned as convenient and well-placed.
Room Quality
8.67
First room was run down, but maid service was satisfactory.
Amenities
9.2
Good amenities like club lounge and Starbucks, with some complaints about pool closure.
Value for Money
8.66
Mixed reviews about cost-effectiveness and breakfast quality.
Food and Beverage
8.21
Multiple comments on poor breakfast quality and food dissatisfaction.
Overall Experience
9.68
Overall satisfaction with many positive aspects despite some negative comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:38

Property Description

Luxurious Amenities
The Sheraton Seattle Hotel boasts an indoor lap pool and a modern fitness center on the 35th floor, providing guests with stunning views of downtown Seattle. The over-sized windows in the guest rooms offer a picturesque cityscape, creating a truly immersive experience for visitors.

Convenience at Your Fingertips
Guests can enjoy the convenience of having a gift shop, sundry, and a full-service FedEx office business center on-site. From ATMs to office supplies, the hotel ensures that all guest needs are met efficiently and effectively.

Culinary Delights
Indulge in a variety of dining options at the Sheraton Seattle Hotel, including the grab-n-go feature "In Short Order" for quick bites and the urban contemporary French restaurant, Loulay Kitchen & Bar. Unwind at the Fountain Wine Bar and Lounge while sipping on evening cocktails, adding a touch of sophistication to your stay.

Experience luxury, convenience, and culinary excellence at the Sheraton Seattle Hotel. Book now for an unforgettable stay in downtown Seattle!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SEA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 24.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 65 per day.

Location

Guest Reviews

9
Based on 1356 reviews
Cleanliness: 8.71
Service: 9.18
Location: 9.72
Room Quality: 8.67
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 9.68
J
Jennifer • family_with_children • us
9
Nice hotel, clean area.
Pros:

Location, amenities, beds were comfortable. Valet people were very nice.

Cons:

Room was dusty and had a pet smell when the air was off.

2026-07-11 • via Nuitee
A
Amanda • solo_traveller • ca
10
Pros:

Great location.

2026-07-09 • via Nuitee
K
Keenan • couple • ca
7
Great location, great front desk staff and great energy, cleaning can be improved.
Pros:

The front desk staff were extremely kind and even offered us a $20 voucher for the Starbucks nearby.

Cons:

The room was dirty, grime in the sink, hair behind the toilet

2026-07-08 • via Nuitee
W
Waleed • family_with_children • eg
8
2026-07-07 • via Nuitee
M
Maryam • solo_traveller • us
9
Pros:

Clean and comfortable. Excellent location.

Cons:

Some loud noise from traffic and downtown during night.

2026-07-07 • via Nuitee
C
Culture09522900907 • Solo travel
4
Avoid
Pros:

If you are visiting from out of state and expecting a true 4-star hotel experience, the Sheraton Grand Seattle will likely disappoint you.

There were some positives. The room was a decent size, especially since I booked a deluxe room, and most of the staff I interacted with were friendly, including valet, housekeeping, and the front desk.

However, the overall experience did not match the price or the “Grand” branding. The water pressure was very poor, and the water was only lukewarm. Room service was also disappointing. The food arrived in a to-go paper bag with plastic utensils, rather than on a proper tray with actual dishware and silverware. For a hotel at this level, that felt extremely cheap.

Housekeeping also did not automatically clean the room or replace bathroom towels, and I had to call to request them. I understand staffing can be difficult, but basic room upkeep should still be part of the guest experience at a hotel charging these rates. I worked as a hotel housekeeper when I was younger, so I know how hard that work is and how little housekeepers are often paid. If a hotel charges premium rates, basic housekeeping should not feel like an optional service.

One interaction also left a bad impression. I called guest services to ask about complimentary breakfast after seeing another review mention it. I was not expecting free breakfast, I was just asking a simple question. The room phone was ancient and muffled, which made the call harder to hear, and the staff member I spoke with came across as rude, condescending, and snobby.

Also, the slip the front desk gave me stated that Bonvoy Elite members Gold and above receive a welcome amenity upon check-in. I was told at check-in that I am a Gold Elite member, but I did not receive a welcome amenity. I was not expecting anything special, but it felt strange to be told about a benefit and then not receive it.

Overall, the location is convenient and some staff were kind, but the hotel felt like it was cutting corners in ways that were very noticeable. When a hotel at this price point cuts corners on visible basics like water pressure, hot water, room service presentation, housekeeping, and promised member benefits, it makes me wonder what else is being reduced behind the scenes. After this experience, I am genuinely surprised Sheraton is a Marriott brand.

2026-07-06 • via Tripadvisor
D
Delia • couple • us
10
Clean comfortable room. Very helpful staff!
Pros:

Great location! Was walking distance to Pikes Market and close to the light rail and monorail station.

2026-07-06 • via Nuitee
D
David • family_with_children • ca
9
2026-07-06 • via Nuitee
R
Robert and Betty • solo_traveller • ca
10
Pros:

EVERYTHING

2026-07-06 • via Nuitee
T
Teresa • family_with_children • ca
5
Disappointing for the price !
Pros:

Good location, nice lobby, friendly staff

Cons:

Beds really small, phone didn’t work, fridge wasn’t cold, no ice, disappointing as room was very expensive and not worth the money.
Oh and to boot, no hot water for our shower in the morning.

2026-07-05 • via Nuitee
L
Lopez • family_with_children • pr
10
2026-07-04 • via Nuitee
M
marnix • solo_traveller • be
8
2026-07-04 • via Nuitee
J
JWN Mechanical Inc • family_with_children • ca
8
Pros:

parking service was excellent
just drop the car off hand them the key and off you go
location

Cons:

breakfast not included in room price
the extra pay for the breakfast could not make up the quality of the breakfast
the air conditioning was pretty loud

2026-07-04 • via Nuitee
M
MARIA PIA • couple • pe
10
Excelente
Pros:

Ubicación

Cons:

Todo me gustó

2026-07-03 • via Nuitee
A
Ana • solo_traveller • us
10
Pros:

Starbucks on-site and recieved a $10 Uber voucher

2026-07-03 • via Nuitee
C
Christophe • extended_group • be
9
Zeer goede ligging, ruime kamers en alles top.
2026-07-02 • via Nuitee
G
Garry • couple • au
1
2026-07-02 • via Nuitee
M
Mohamed • family_with_children • eg
9
2026-07-02 • via Nuitee
T
Tsusha • couple • tw
10
2026-07-02 • via Nuitee
B
Barakat • couple • qa
1
I approached the shift manager on the 28th June to shorten my stay by rwo nights however she claimed tgt I have to appro
Pros:

The location and cleanliness

Cons:

The employees are unfriendly and unhelpful.

2026-07-01 • via Nuitee