SoMa House

Hotels
7.9 (249 reviews)
121 7th Street , San Francisco , US
+1 415-771-3329

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Central location / close to downtown and public transport
Many mentions of friendly/helpful staff and security
Affordable pricing / good value for many guests
On-site restaurant and good eating facilities
Pool mentioned positively
Comfortable rooms reported by several guests
Easy to book / accessible location
Cons:
Reports of bugs in shower and inconsistent housekeeping
No mini-fridge or microwave in many rooms
Some rooms lacked AC (only fan) and were very hot
False advertising concerns (amenities not as described)
Breakfast provided as a single voucher / inconsistent breakfast service
Neighborhood has visible homelessness and can feel unsafe at night
Occasional rude or hostile staff responses and poor complaint handling
Noisy rooms / difficulty sleeping for some guests

Categories

Cleanliness
4.7
Several guests reported bugs in the shower, inconsistent housekeeping and rooms not cleaned daily; some rooms described as messy.
Service
9.5
Many reviewers praised friendly and helpful staff and security; however there are notable reports of hostility, rudeness and poor responses to complaints — overall service is often helpful but inconsistent.
Location
10
Central location close to downtown and public transport noted repeatedly and described as very convenient, though guests frequently mentioned visible homelessness in the immediate area which can feel off-putting at times.
Room Quality
5
Mixed room conditions: some comfortable rooms, but multiple complaints about small rooms, lack of AC (only fans), windows that didn't open, broken toiletries and occasional messiness.
Amenities
5
Missing or inconsistent amenities reported (no mini-fridge/microwave in many rooms, limited/no AC in some rooms, paid parking, no safe in some rooms); pool and some eating facilities are positives.
Value for Money
9.5
Several guests noted the hotel offered good prices and affordability; however issues like breakfast being a single voucher rather than included can reduce perceived value for some.
Food and Beverage
9.5
The on-site restaurant received positive mentions and the hotel food facilities were described as better than expected by some; breakfast service and consistency (voucher system) were criticized by others.
Overall Experience
10
Guest experiences vary widely: many guests report comfortable rooms, helpful staff and a convenient location and would stay again, but there are also some severe negative incidents (bugs, housekeeping failures, hostile responses) that affected a minority of stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Retro-Chic Design
SoMa House in San Francisco's vibrant SoMa district offers a unique blend of retro-style furnishings and modern amenities. Each guest room features free WiFi, a flat-screen TV, and an iPod docking station for your entertainment needs.

Relaxation and Fitness
Unwind by taking a dip in the outdoor swimming pool or lounging on the sun deck. Stay active during your stay with access to the on-site fitness center.

Convenient Location
Explore nearby attractions such as the War Memorial Opera House and SHN Orpheum Theatre, just a short distance away. With Civic Center/UN Plaza BART Station within walking distance, transportation to Union Square and San Francisco International Airport is a breeze.

Book your stay at SoMa House for a memorable San Francisco experience.

Important information:

Please contact the hotel directly for reservations for 5 or more rooms.

The valid credit card used to make the reservation will be required at the time of check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

7.9
Based on 249 reviews
Cleanliness: 4.7
Service: 9.5
Location: 10
Room Quality: 5
Amenities: 5
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
J
Joseph • solo_traveller • us
10
Pros:

Location and staff.

Cons:

No refrigerator or microwave in room

2026-10-30 • via Nuitee
D
Danny • couple • us
10
2026-10-19 • via Nuitee
G
Gaëtan Fisse • solo_traveller • be
5
2026-10-19 • via Nuitee
D
Danny • couple • us
10
2026-10-19 • via Nuitee
N
Nelson • solo_traveller • us
3
2026-10-13 • via Nuitee
N
Nelson • couple • us
3
2026-10-13 • via Nuitee
K
Kandria • extended_group • us
6
It was ok, close to where we needed to be
Pros:

Easy to book

Cons:

One of the rooms had broken shampoo bottle

2026-10-09 • via Nuitee
K
Kandria • extended_group • us
7
Ok spot but affordable. Wished we could have checked in earlier but could not.
Pros:

Friendly staff,

Cons:

In one of the rooms there was no shampoo and it was broken

2026-10-08 • via Nuitee
R
Russell • couple • us
8
2026-09-11 • via Nuitee
V
Vanessa • couple • us
6
Front desk was friendly but we will not be booking again do to the false advertisement.
Pros:

The location was good, a good price for the rooms. The restaurant downstairs was good. And the most of the staff were friendly and welcoming.

Cons:

I didn’t like the false advertisement. There was no AC in the room and it was extremely hot. We had to keep the door open for so air. We called downstairs and the one thing they offered was a stand up fan. I saw some rooms having AC but we weren’t offered one of those. There was no mini fridge and we had to call them again to bring one up. Lastly, there was no complementary pastries and drinks. We were instead give a one time $10 off for the restaurant.

2026-09-11 • via Nuitee
G
Gricelda • couple • us
8
it was not bad, i would stay here again!
Pros:

I liked how accessible it is.

Cons:

the room was too small, there is only a fan, paying for parking.

2026-09-11 • via Nuitee
N
Nicole Amie • extended_group • gb
2
Hostile staff. Bugs in shower. No housekeeping. Dangerous area. DO NOT STAY HERE!!
Pros:

Pool was nice

Cons:

Staff are very hostile if you report an issue. We had bugs in the shower, bathroom light wouldn’t switch off, no safe in the room and even though it stated breakfast included, it was just a $10 voucher for the whole room, not per person. We then changed rooms once reporting the bugs but even though we kept requesting for housekeeping we did not get housekeeping for the whole 8 days we were there. Area is VERY dangerous with homeless people and drug usage on every corner.

They then stated that there were no ‘bed bugs’ even though I said bugs in the shower so they clearly didn’t even bother reading the complaint properly. They then said they can give us back £77 each (we paid over £1,000) and upon rejecting this and correcting them about the bugs and stating I have video evidence they have now flat out rejected all communication and no compensation for their dirtiness and hostility towards us while there.

Do NOT recommend staying here!! Photo added is just a screenshot of the video taken of the bugs which were all around the drain and going up the wall.

2026-09-03 • via Nuitee
N
Nicole Amie • couple • gb
3
2026-08-29 • via Nuitee
R
Rubén • extended_group • es
5
Pros:

las habitaciones eran grandes

Cons:

los baños estaban sin reformar antiguos, no limpian todos los días. El desayuno es un desastre, cada día te cobran algo diferente, te viene en el plato comida diferente o cantidad diferente aunque pidas lo mismo y luego no son muy amables. Los alrededores están llenos de homeless.

2026-08-27 • via Nuitee
B
Bruce M • solo_traveller • gb
7
Pros:

The hotel quality was much better than I expected with comfortable rooms and excellent eating facilities. Staff was happy and very helpful too.

Cons:

Whilst the location is central and close to public transport, there are a tremendous number of homeless people which can be off-putting. Many have obvious mental health issues with others physical disabilities or other health issues. They did cause us any problems but it was disheartening to see without any obvious support for them.

2026-08-27 • via Nuitee
R
Ruben • couple • us
5
Good for a night, next time I’ll be staying elsewhere.
Pros:

Close to downtown.

Cons:

I tried using the ATM and no money came out. I was charged. Staff informed me that the hotel couldn’t do anything about the fact that I was just robbed out of the money. Also, room was very hot and the window wouldn’t open. Receptionist was rude.

2026-08-24 • via Nuitee
P
Paula • solo_traveller • us
10
Pros:

Staff and security. Felt safe aa a single woman neighborhood scetcby at nite

Cons:

Neighborhood scet hy after dark...but it is San Francisco

2026-08-24 • via Nuitee
B
Briana • family_with_children • us
5
Loud noises during sleep hours has child with me
Pros:

Na

Cons:

Room was messy loud noise all night could not sleep

2026-08-23 • via Nuitee
V
VERNESSA • family_with_children • us
5
2026-08-20 • via Nuitee
R
Rosa • solo_traveller • us
9
Pros:

Staff was very friendly, in-house restaurant staff included, restaurant had good items.

Cons:

Lack of refrigerator in room, lack of A/C in room, room had scratched floors and dirty/scratched walls.

2026-08-18 • via Nuitee