Chancellor Hotel on Union Square

Hotels
9 (6620 reviews)
433 Powell Street , San Francisco , us

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Children allowed

Facilities

Non-smoking rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and well-maintained rooms
Great location
Cons:
Small room size
Thin walls
Limited food options

Categories

Cleanliness
9.25
Guests frequently commented on the cleanliness of the hotel, highlighting that the room and premises were spotless.
Service
9.25
Multiple reviews praised the friendly and helpful staff, ensuring a positive experience.
Location
9.75
The hotel location received high praise for its convenience and proximity to key attractions.
Room Quality
8.25
Some reviews mentioned the rooms being relatively small; however, they were adequate and comfortable.
Amenities
9.25
Positive mentions of added amenities like coffee machines, free snacks, and towels contributed to the score.
Value for Money
8.75
Guests felt the hotel offered good value, though some wished for more stars.
Food and Beverage
8.25
Appreciation for snacks and coffee in the lobby, though some suggested more options could enhance the experience.
Overall Experience
9.25
Overall positive reviews indicate a satisfying stay with minor suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:42

Property Description

Luxurious Boutique Hotel in the Heart of Union Square

Prime Location: Situated on the famous Powell Cable Car Line, the Chancellor Hotel on Union Square is a mere 2 minutes' walk from elite shopping destinations like Tiffany's and Macy's, offering guests the perfect blend of convenience and luxury.

Comfort and Style: Each guest room is thoughtfully designed with modern decor and features amenities such as a flat-screen TV, a menu of 12 specialty pillows, and room windows that can be opened for fresh air. The inclusion of a compact refrigerator and a ceiling fan ensures a comfortable stay for all visitors.

Relaxation and Indulgence: Unwind at the on-site Clipper Ship Bar during the daily Happy Hour, or enjoy complimentary coffee, tea, and snacks in the cozy hotel lobby. With its proximity to Union Square Park and other major attractions, Chancellor Hotel on Union Square is the ideal choice for discerning travelers.

Book now to experience the epitome of luxury and convenience at Chancellor Hotel on Union Square.

Important information:

No air-conditioning is available in the rooms.

Due to the nature of the location guests will experience sounds of the city.

Rooms are petite and are about 150 square feet.

Please note the hotel was constructed in 1914 and, for this reason, the property is not entirely wheelchair accessible. The bar is accessible.

When booking more than 7 rooms, different policies and additional supplements may apply.

Hearing Impaired Accessible Rooms Feature:

Doorbells with flashing indicator
Strobe light smoke detectors
Raised desks
Curtain rod extenders
Wrapped pipes
Button controls for ceiling fan and light
Lowered peephole
Lowered closet rod
Volume controls and indicator lights on room phones
TTY phones available
Closed caption televisions
Grab bar in bath tub areaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 35 per day.

Location

Guest Reviews

9
Based on 6620 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.75
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
W
Wendelyn • family_with_children • us
8
Comfortable and convenient hotel stay
Pros:

Excellent location, friendly and helpful staff, free coffee, tea and water (plus cookies) at the lobby 24/7, option to request for specialty pillows

Cons:

Dirty curtains, cracked bathroom sink

2026-03-28 • via Nuitee
A
Andreas • couple • at
7
2026-03-28 • via Nuitee
C
cyndie • couple • au
8
Great helpful staff clean rooms. Must have a drink with the lovely bartender. She is awesome. ☺️
Pros:

They let us in before check in and we were so grateful ☺️. The beautiful bartender was so friendly and helpful. We had a wonderful time with her. She made us feel very welcome. Friendly and helpful staff.

Cons:

The beds were a wee bit uncomfortable but clean rooms ☺️

2026-03-28 • via Nuitee
C
Cecilia • solo_traveller • us
9
Old buildings but well kept rooms. Great bathtubs, pillow options and wonderful staff.
Pros:

Great room, I looooved the bathtub and all the pillow options.

Cons:

Old carpet on corridors.

2026-03-28 • via Nuitee
L
Luděk • solo_traveller • cz
10
Authentic and central
Pros:

Chancellor Hotel is in perfect location in the heart of the city at Union Square. The famous cable tram runs right in front of the hotel. It is somewhat dated, what can be seen on the furniture, narrow lift and corridors, no airconditioning (yet top ventilator), however, it also means that the hotel has unique authentic spirit. Bad was comfortable and bathroom well equipped. I stayed on 2nd floor with street window and as hotel has simple windows I could hear the noise from street - however, it has not been disturbing. The staff is friendly and while the hotel does not have restaurant and breakfast room, it offers to its client in the reception area coffee, tea, water, apples, cookies, ... My experience was very positive, pleasant and if I am comming back to SF I would prefer to stay here.

2026-03-27 • via Nuitee
C
Congping • solo_traveller • ca
4
2026-03-27 • via Nuitee
D
Dunn • couple • us
10
Great customer service and location!
Pros:

Great customer service, great location. Easy access to parking.

Cons:

Couldn’t get the tv to connect or work.

2026-03-27 • via Nuitee
I
Ian • couple • gb
8
2026-03-27 • via Nuitee
R
Ronald • family_with_children • us
8
2026-03-25 • via Nuitee
B
Brenda • family_with_children • us
10
Pros:

The room was nice. It was close to everything the staff was really nice.

2026-03-25 • via Nuitee
C
Chialing • solo_traveller • tw
8
Pros:

The location is magnificent, and Union Square is just a one-minute walk. The cafe machine and the fruits and cookies provided in the lobby are all very sweet.

2026-03-25 • via Nuitee
L
Leif • solo_traveller • gb
10
2026-03-25 • via Nuitee
V
Valeria • couple • us
5
2026-03-24 • via Nuitee
L
Lucina • couple • us
8
Very nice place; great value.
Pros:

Clean and water and coffee stations.

Cons:

Halls are a little outdated but no big deal.

2026-03-24 • via Nuitee
S
stephane • couple • fr
8
Bien placé géorgraphiquement et literie confortable
Pros:

bon séjour et literie confortable

Cons:

pas apprécié le chambre trop petite pour un standard US

2026-03-24 • via Nuitee
S
Sandra • couple • ie
10
Friendly and right in The heart of San Francisco ❤️
Pros:

Friendly,Clean and very comfortable

Cons:

There was nothing we didn’t like ❤️

2026-03-24 • via Nuitee
A
Anastasios • family_with_children • gr
7
2026-03-23 • via Nuitee
S
Shores • couple • us
10
2026-03-23 • via Nuitee
J
John • solo_traveller • us
5
Decent but somewhat unpleasant because of lack of air conditioning.
Pros:

The staff is helpful and approachable and the boutique hotel is charming in its "oldness". Good places to eat within walking distance.

Cons:

The lack of air conditioning is tough. They make it clear (somewhat) on their website but if you book through another site (like Booking.com) you may miss this EXTREMELY important detail, like I did. The hotel is not equipped to help you with climate control if you are caught out on a hot stay. I had to Instacart 2 large box fans to my suite in order to make it through my business trip -- they were both blowing on my bed full blast all night.

2026-03-23 • via Nuitee
M
Michelle QueiFen • extended_group • sg
6
Older hotel with no AC—rooms get hot and smell unpleasant. Front desk friendly, but bell staff are rude and unhelpful.
Pros:

Excellent location, especially for shoppers. Plenty of designer stores are just steps away, making it easy to pop back to the hotel, drop off your bags, and continue shopping. Very convenient and enjoyable stay.

Cons:

This is an older hotel without air conditioning. I was aware of this since it’s my second stay, but it’s really not ideal in spring or summer—the rooms get very hot and have an unpleasant smell. Even with a ceiling fan and desk fan, the heat and odor are still unbearable.

The front desk staff are friendly and casual, but the bell staff all have poor attitudes. In particular, a gentleman named Harris is rude and ignores greetings like ‘good morning’ or ‘thank you,’ even when making eye contact. Another male staff member, wearing a thick bracelet, just stands and watches without offering help when us bringing in luggage. Overall, it was disappointing, especially for a repeat stay.

2026-03-23 • via Nuitee