Embassy Hotel

Hotels
Independent
5.6 (219 reviews)
610 Polk St, San Francisco, California, 94102 , San Francisco , US

Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Smoke-free property
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Convenient location
Decent pricing
Friendly staff
Cons:
Poor cleanliness
Outdated rooms
Unsafe neighborhood

Categories

Cleanliness
3.43
Several reviews mention strong odors and dirty conditions which negatively affect cleanliness.
Service
7.4
Mixed sentiments about staff; some mention good interactions while a few comment on rudeness.
Location
6.44
Convenient for exploring but reports of the area being dirty and unsafe.
Room Quality
4.39
Rooms are outdated and poorly maintained according to multiple reviews.
Amenities
5.42
Missing basic amenities such as air conditioning and reported issues with the facilities.
Value for Money
6.88
Some ratings mention decent pricing but concern over overall condition given the price.
Food and Beverage
5.43
Not specifically mentioned; assigned standard quality for this hotel tier.
Overall Experience
5.4
Mixed feedback regarding overall stay with both positive and negative aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:36

Property Description

Convenient Amenities - Enjoy complimentary wireless internet, concierge services, and on-site hair salon for a hassle-free stay.

Featured Amenities - Benefit from a computer station, 24-hour front desk, and multilingual staff, ensuring your needs are always met.

Centrally Located - Positioned in the heart of San Francisco, explore nearby attractions like Moscone Convention Center and Oracle Park within minutes.

Book your stay at Embassy Hotel in San Francisco and elevate your travel experience.

Important information:

  • Children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Staff temperature checks are conducted regularly

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

  • General

    Staff wears personal protective equipment

See all policies

Location

Guest Reviews

5.6
Based on 219 reviews
Cleanliness: 3.43
Service: 7.4
Location: 6.44
Room Quality: 4.39
Amenities: 5.42
Value for Money: 6.88
Food and Beverage: 5.43
Overall Experience: 5.4
R
Robert
10
Pros:

Everything was Good !!!

2025-10-12 via Nuitee
R
Rudra Kalpesh friends
2
Pros:

Staff is very unprofessional and

2025-10-12 via Nuitee
K
Kieran
10
Pros:

Very nice

2025-10-10 via Nuitee
H
Hermann
6
Pros:

Run down property

2025-10-09 via Nuitee
A
Antonia family
8
Pros:

If you want a quaint retro feel hotel this place is for you. If you can look past its imperfections you will find a comfortable stay. We may have been a bit niave but the area is terrible, full of people living on the streets and using drugs, one even weilding a knife on another. Once inside you do feel safe, although the room we had was quite noisy especially with some people screaming and rubbish trucks doing a 4 am pick up. Overall, we got what we paid for and the staff were super accommodating

2025-10-08 via Nuitee
Y
Yvette
10
Lovely little hotel in the centre
Pros:

Yes, KFC, Taco Bell 2 min walk, convenience store 1 min, city hall 7 min walk. Dated hallways, but front foyer gorgeous, and room itself nice, roomy and clean. Loved it... "Old times" feeling

2025-10-07 via Nuitee
R
Ryan
10
Pros:

We’re

2025-10-07 via Nuitee
A
Abdelilah partner
6
Pros:

Rooms very old, smells, carpet dirty, no one comes to fix your bed or change your towels. Once I asked for towels I got them. Staff friendly. I won’t stay there next time.

2025-10-06 via Nuitee
F
Frank
10
Pros:

All worked great i really like staying there.

2025-10-04 via Nuitee
K
Katharine
2
Pros:

sketchy looking rug stains, a heater with a broken nob that doesn't turn off, the heater also made the loudest popping noises all night - we barely slept. Front desk staff was wonderful, but overall I would've rather paid more to stay anywhere else.

2025-10-04 via Nuitee
J
Juanita
10
Pros:

Very comfortable very clean .

2025-10-04 via Nuitee
A
Angela
10
Pros:

Central

2025-10-02 via Nuitee
J
Janet
6
Pros:

Property had no air conditioning, one 2 prong outlet in main part and one outlet in bathroom . They charged 30 a night to park even though the sign outside said $27 , room was very worn and dated. Was not a good value for the money

2025-10-02 via Nuitee
S
Sally
2
Pros:

1st room key did not work - had to go back down and were given a new room and key

Back door to parking was left unlocked instead of only accessible with key.

Plug in bathroom did not work
Phone in room did not work

Wifi code they gave us did not work

carpet was stained

Sheets had spots

Curtains had stains

2025-10-02 via Nuitee
K
Katlynn partner
6
Pros:

The area surrounding the hotel is ROUGH. It smells like you-know-what and there is garbage everywhere.
The hotel was fine. There were marks on the walls and doors (like they had never been wiped down in 100 years. The carpet is dirty and needs to be replaced with hardwood. Phone did not work. Crumbled dry wall dust/plaster in all corners of the room.
Bed comfy. No AC, loud outside with the window open. I would not stay here again but it did the job.
Lovely vintage looking lobby and nice staff.

2025-09-30 via Nuitee
D
Dulce
8
Pros:

It felt like a real stay in San Francisco, without all the hotel chains on top. The property conditions could be better but they were not bad, it was comfortable, would recommend.

2025-09-30 via Nuitee
A
Alan
8
Pros:

Very convenient location for exploring SF

2025-09-28 via Nuitee
C
Christi
4
Pros:

Rooms are outdated, stairs steep, elevator works but is small. Parking lot is behind hotel but is pay to park lot for the public and guests. Neighborhood is very dirty and very questionable after dark. Front lobby was very nice they should improve th rest of the hotel as well

2025-09-28 via Nuitee
K
kelly
10
Pros:

Lots of of good markets and places to eat. Walkable and safe.

2025-09-28 via Nuitee
E
Earl
2
Pros:

Place was run down, pretty upset they charge as much as they do. Rokm stunk, hasnt been renovated in decades.

2025-09-27 via Nuitee