Hotel Zelos San Francisco

Hotels
8.8 (1045 reviews)
12 Fourth Street , San Francisco , US
+1 415-348-1111

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent, attentive staff (Jeff, Jesille, Jazmin, Amish)
Prime central location near Moscone Center and public transport
Comfortable, spacious rooms with king beds
Dirty Habit restaurant praised for food and service
Many guests described stays as quiet and secure
Cons:
Inconsistent cleanliness: reports of stains and 'very dirty' rooms
Only one elevator operational at times, causing long waits
Breakfast vouchers insufficient relative to advertised 'included' breakfast
Additional daily facility fee ($35) and parking charges
Some bathrooms appeared older and shower drains were slow

Categories

Cleanliness
7.8
Mixed reports: several guests praised the hotel as very clean, while others reported stained bedding and explicitly called rooms 'very dirty'.
Service
9.7
Consistently excellent staff mentions (Jeff, Jesille, Jazmin, Amish) with multiple compliments about helpfulness, friendliness and above-and-beyond service.
Location
9.8
Frequent praise for a central, convenient location (near Moscone Center and public transport); described as quiet despite being in the city center.
Room Quality
9.3
Rooms described as comfortable, spacious and cozy with a king bed for many guests; some noted an older bathroom, a creepy painting, or a slow shower drain.
Amenities
7.8
Problems reported with elevators (often only one working) and slow drains; guests also called out facility fees and parking charges as negatives.
Value for Money
7.5
Several guests felt the hotel was expensive for what was provided (insufficient breakfast vouchers, added daily facility/parking fees), lowering perceived value.
Food and Beverage
8.5
Dirty Habit restaurant and some onsite food/service received positive comments, but breakfast vouchers and portion/value complaints reduced overall food sentiment.
Overall Experience
10
Overall sentiment skews very positive due to strong service, location, comfort and repeated enthusiastic recommendations despite some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Modern Eco-Friendly Hotel in Downtown San Francisco

Luxurious Rooms and Amenities: Enjoy modern décor rooms with flat-screen TVs, iPod docking stations, and plush bathrobes at Hotel Zelos San Francisco.

Dining and Entertainment: Indulge in exquisite culinary experiences at the hotel's restaurant and bar, Dirty Habit, with an outdoor heated patio for a relaxing evening.

Convenient Location and Services: Located just minutes away from Union Square, our 24-hour front desk can assist with activities and business needs. Take advantage of free bicycle hire and explore the city effortlessly.

Experience the best of San Francisco at Hotel Zelos. Book now for an unforgettable stay!

Important information:

Please note, that the hotel provides valet parking only.

Hotel Zelos has a mandatory Destination Fee per night per room. The following amenities for all our guests will be included at a nominal charge per night (plus tax).
Fee includes, but is not limited to, the following:
- Coffee & Tea Station, 7am – 10am, $10 credit to Dirty Habit Restaurant, redeemable 1 per stay,
- In-room Bottled Water, Bike Rentals (based on availability), WiFi Access, Local Phone Calls, Printing Services.
Fitness Center opening hours: 5:00 AM – 10:00 PM daily.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Guest Reviews

8.8
Based on 1045 reviews
Cleanliness: 7.8
Service: 9.7
Location: 9.8
Room Quality: 9.3
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 10
I
ivanov • couple • us
7
Having to deal with breakfast coupons was annoying, instead of breakfast just being included. We could have gone to a si
2026-10-26 • via Nuitee
T
Talwar • family_with_children • in
10
2026-10-25 • via Nuitee
K
Kamil • family_with_children • pl
7
2026-10-23 • via Nuitee
L
Lisa • family_with_children • us
8
2026-10-21 • via Nuitee
F
Francisco Odorino • couple • br
9
Cons:

Restaurante Dirty Habit, poucos atendentes mas a comida eh boa.

2026-10-20 • via Nuitee
M
Mayra • couple • us
7
Could have been better for the price I paid
Cons:

Not clean as expected, bedding had stains it was disgusting.

2026-10-19 • via Nuitee
N
Nathalie • couple • de
7
Gepflegtes Hotel, manche Dinge jedoch ausbaufähig
Pros:

Bequemes Bett und gute Ausstattung

Cons:

Leider war einer der beiden Aufzüge kaputt, damit waren sehr lange Wartezeiten verbunden bis man nach oben bzw. nach unten kam.
Das Hotel liegt mitten im Finanzviertel, daher morgens schon sehr hektisch.

2026-10-15 • via Nuitee
L
Lawrence • solo_traveller • us
8
Great location and price and a nice hotel.
Pros:

My work event took place at the Moscone Center so the location was perfect. I had a private event at Dirty Habit and the food and service were great.

Cons:

Only one elevator was operational. The painting above my bed was a little creepy.

2026-10-12 • via Nuitee
netanel shahar • extended_group • il
7
שהינו
Pros:

מיקום בסדר ארוחת בוקר מאוד יקרה במלון העדפנו לאכול בחוץ
היינו 3 אנשים
המיטות לזוג היו במידה קטנה ומאוד קשה לישון ביחד

2026-10-11 • via Nuitee
M
Munish • solo_traveller • in
10
2026-10-10 • via Nuitee
I
Ilze • solo_traveller • lv
1
Pros:

Very dirty

2026-10-10 • via Nuitee
C
Christian • couple • it
10
topp
Pros:

tutto

Cons:

niente

2026-10-08 • via Nuitee
J
john • solo_traveller • ch
8
2026-09-12 • via Nuitee
G
Gaby • couple • us
9
Pleasantly surprised by how quiet and comfortable our stay was being in the busy city center of SF.
Pros:

The hotel location was extremely convenient for finding public transportation and the hotel room was very comfortable being in the middle of the city.

Cons:

The only detail that stood out was the shower drain was a little slow to where water would pool a bits

2026-09-08 • via Nuitee
L
Lucy • couple • gb
8
2026-09-06 • via Nuitee
S
SERAFEIM • couple • gr
8
A beautiful hotel in the center of San Francisco
Pros:

The room was too big with a king bed. It was comfortable and cozy. The location was perfect.

Cons:

The bathroom was older than it appeared in the photos. Also, breakfast was included in our booking, but when we checked in, we were given two voucher coupons worth a total of only USD 25 per person. In reality, that amount was barely enough for an omelet.
I think the hotel should improve the breakfast arrangement, especially since breakfast was advertised as included.

2026-09-03 • via Nuitee
L
Laurie • solo_traveller • us
9
Pros:

Excellent location, very quiet, very clean, secure.

Cons:

The hotel was already expensive, although comparatively a bit less than the other standards. But then added a $35 fee each day for use of their own facilities. Ridiculous! for that, they could’ve added some nice croissants with the coffee available. There is also additional parking fee so I recommend using the fifth admission garage which is cheaper than the hotel charges.

2026-09-02 • via Nuitee
M
MARIA ASUNCION • couple • es
9
2026-09-01 • via Nuitee
C
Caleb • solo_traveller • us
10
Best hotel ever.
Pros:

Hospitality, kindness, service, cleanliness, professionalism

Cons:

Nothing. Best hotel ever.

2026-08-31 • via Nuitee
J
jaydN5375ZR • Friends getaway
10
Amazing atmosphere and great staff!
Pros:

Perfect and affordable place to stay. Greeted by receptionist Jazmin and she’s accommodating and pleasant to have. She answered all our questions and very friendly. Highly recommended.

2026-08-29 • via Tripadvisor