BEST WESTERN PLUS Carlton Plaza Hotel

Hotels
•
Best Western Plus
8.6 (1502 reviews)
642 Johnson Street , Victoria , ca

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent service by staff
Great central location
Good value for money
Comfortable beds
Cons:
Noise from nightlife
Not enough elevators
Parking difficulties

Categories

Cleanliness
8.13
Positive mentions of cleanliness, although some complained about the small room sizes.
Service
9.1
Silvia, the receptionist, provided exceptional service. Staff were always friendly and helpful.
Location
8.84
Central location with good access, but heavy traffic and local issues noted.
Room Quality
8.09
Some complaints about room size and comfort, particularly small beds.
Amenities
8.42
No complaints overall, but some minor issues noted with amenities like the coffee maker.
Value for Money
8.88
Overall good value for location and service. Positive sentiment on pricing.
Food and Beverage
8.63
Great breakfast options and overall food quality received positive feedback.
Overall Experience
8.7
Guests expressed satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:19

Property Description

Convenience and Comfort at BEST WESTERN PLUS Carlton Plaza Hotel

Modern Amenities: Each guest room at Carlton Plaza Hotel features a TV, desk, tea/coffee facilities, and a mini-refrigerator, ensuring a comfortable stay. Ironing facilities are also included for your convenience.

Business and Leisure: With a restaurant, fitness centre, business centre, on-site shops, and concierge services, this hotel caters to all your needs, whether you're traveling for work or leisure.

Explore Victoria: Located in Victoria, this hotel offers easy access to Cedar Hill Golf Course, Butchart Gardens, and Dragonfly Hill Winery and Vineyard, making it the perfect choice for your stay.

Book your stay at BEST WESTERN PLUS Carlton Plaza Hotel now to experience convenience and luxury in Victoria.

Important information:

Please note, the property's parking lot cannot accommodate vehicles over 6.2 ft (6' 6"). The property offers valet parking at a cost of CAD 20 October through April and CAD 30 per night May through September. Electric vehicle charging station is available at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CAD 20 per day.

Location

Guest Reviews

8.6
Based on 1502 reviews
Cleanliness: 8.13
Service: 9.1
Location: 8.84
Room Quality: 8.09
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 8.63
Overall Experience: 8.7
C
Chen • family_with_children • ca
10
2026-02-12 • via Nuitee
S
Sabrina • family_with_children • ca
10
Pros:

- hotel is nice and clean; beds are comfy
- we rented a suite with kitchenette and it was well stocked
- staff was super nice and helpful
- Valet parking allows you to drop your car right in front of the hotel and not worry about parking
- location is excellent
- would stay again

Cons:

- parking is valet parking so you need to plan a little bit in advance during busy hours; that being said - valet staff and we appreciated all their help when we were running behind

2026-02-12 • via Nuitee
伊藤 • extended_group • jp
10
2026-01-31 • via Nuitee
Y
Yiming • extended_group • ca
10
2026-01-31 • via Nuitee
L
Luque Orihuela • solo_traveller • pe
10
Cómodo y bien ubicado
Pros:

Todo

2026-01-31 • via Nuitee
F
Fatimata Gaye • solo_traveller • fr
10
2026-01-29 • via Nuitee
A
Alexane • solo_traveller • be
9
2026-01-27 • via Nuitee
S
Sarah • couple • ca
10
We really enjoyed our time and will definitely come back!
Pros:

Everything. The room was great, it was clean, valet service, everything great!

Cons:

Free water bottles? Idk, honestly it was great, wouldn’t have changed a thing.

2026-01-20 • via Nuitee
M
Masami • family_with_children • jp
10
2026-01-20 • via Nuitee
M
Marlene • extended_group • us
10
2026-01-19 • via Nuitee
R
Ramandeep • family_with_children • ca
9
2026-01-19 • via Nuitee
J
Jenny • solo_traveller • ca
10
Pros:

Great Location – The hotel’s location is excellent: close to the harbour, restaurants, and public transit. One thing to note is that the room rates can jump quite a bit over the weekend.

Safety Tips – Thanks to previous reviewers who mentioned security concerns around Pandora/Douglas, I made sure to turn right instead of left when heading to the bus stops. I walked back to the hotel around 8:30–9:00 pm on two occasions. While there are some homeless people in the area, there were also many tourists around, and overall it felt manageable.

Friendly Staff – The staff are very nice, welcoming, and supportive, which added a warm touch to my stay.

2026-01-19 • via Nuitee
A
Amanjit • extended_group • gb
8
Clean and spacious room
Pros:

Very clean, spacious, nice seating area in the room and in a good location.

Cons:

Double beds were too small and soft.

2026-01-19 • via Nuitee
K
Kirill • family_with_children • ca
9
Pricing, location, staff deserves 5 stars plus! If we come back to Victoria we will book again!
Pros:

For a family of 5 it was perfect experience, everything was super close and own little kitchen helped a ton. The best part is definetly location, we were able to walk to all places we wanted to visit! Staff is the best: very friendly and shows how much they care. Text messages with questions about our experience 3 time a day was unexpected, but great strategy to make our stay comfortable as much as possible.

Cons:

Parking. It was too expensive for valet parking. I wish there was an underground dedicated parking for random use of my car. Parking in city was a little annoying. Parking with Valet option was great but too expensive. Marriott offers 16 dollars for parking.

2026-01-19 • via Nuitee
L
Lauren • couple • ca
6
good location, comfortable bed, loud.
Pros:

Location is great. Beds were comfortable. Staff was helpful.

Cons:

For the cost of the room I was disappointed that our room was right above club and could hear the music, and crowds until the early morning.

2026-01-19 • via Nuitee
M
Maya • solo_traveller • jp
10
2026-01-19 • via Nuitee
G
Graeme C • couple • ca
9
2026-01-19 • via Nuitee
D
Dino • family_with_children • ca
3
We felt unsafe at the location of the hotel.
Pros:

the size of the room was excellent

Cons:

the location was not great, there was a homeless encampment right outside, and many intoxicated people yelling and screaming, which I could hear from inside the room.

2026-01-19 • via Nuitee
O
Oleksandr • family_with_children • ca
9
2026-01-19 • via Nuitee
G
Gregory • couple • us
10
I would do it again
Pros:

Great

Cons:

Can't think of anything

2026-01-19 • via Nuitee