BEST WESTERN PLUS Carlton Plaza Hotel

Hotels
•
Best Western Plus
8.6 (1516 reviews)
642 Johnson Street , Victoria , ca

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent service by staff
Great central location
Good value for money
Comfortable beds
Cons:
Noise from nightlife
Not enough elevators
Parking difficulties

Categories

Cleanliness
8.13
Positive mentions of cleanliness, although some complained about the small room sizes.
Service
9.1
Silvia, the receptionist, provided exceptional service. Staff were always friendly and helpful.
Location
8.84
Central location with good access, but heavy traffic and local issues noted.
Room Quality
8.09
Some complaints about room size and comfort, particularly small beds.
Amenities
8.42
No complaints overall, but some minor issues noted with amenities like the coffee maker.
Value for Money
8.88
Overall good value for location and service. Positive sentiment on pricing.
Food and Beverage
8.63
Great breakfast options and overall food quality received positive feedback.
Overall Experience
8.7
Guests expressed satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:19

Property Description

Convenience and Comfort at BEST WESTERN PLUS Carlton Plaza Hotel

Modern Amenities: Each guest room at Carlton Plaza Hotel features a TV, desk, tea/coffee facilities, and a mini-refrigerator, ensuring a comfortable stay. Ironing facilities are also included for your convenience.

Business and Leisure: With a restaurant, fitness centre, business centre, on-site shops, and concierge services, this hotel caters to all your needs, whether you're traveling for work or leisure.

Explore Victoria: Located in Victoria, this hotel offers easy access to Cedar Hill Golf Course, Butchart Gardens, and Dragonfly Hill Winery and Vineyard, making it the perfect choice for your stay.

Book your stay at BEST WESTERN PLUS Carlton Plaza Hotel now to experience convenience and luxury in Victoria.

Important information:

Please note, the property's parking lot cannot accommodate vehicles over 6.2 ft (6' 6"). The property offers valet parking at a cost of CAD 20 October through April and CAD 30 per night May through September. Electric vehicle charging station is available at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CAD 20 per day.

Location

Guest Reviews

8.6
Based on 1516 reviews
Cleanliness: 8.13
Service: 9.1
Location: 8.84
Room Quality: 8.09
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 8.63
Overall Experience: 8.7
T
Tong • solo_traveller • ca
10
2026-03-28 • via Nuitee
P
Paige • couple • ca
9
Great location.
Pros:

Great location handy to attractions, restaurants and buses. Clean, quiet comfortable room.

Cons:

There was no sign to “retain” your towels and save water on washing them? Housekeeping replaced them after only 2 days…seems a waste of water.

2026-03-28 • via Nuitee
W
Wei-Ting • family_with_children • ca
8
2026-03-26 • via Nuitee
H
Han • family_with_children • ca
9
Pros:

The location, staff and cleanliness were good.
Especially, the staff tried to accommodate requests.

2026-03-26 • via Nuitee
S
Stephannie • couple • ca
8
Quick stop in Victoria, clean and secure.
Pros:

Very central

Cons:

No on site parking - valet only
Very small elevator

2026-03-25 • via Nuitee
L
Lynda • couple • ca
7
Adequate hotel
Pros:

Location was great! Staff super helpful and friendly!

Cons:

Rooms are very small; no chairs to sit on, no microwave. The first room smelled of stale cigarette smoke; were moved to another room and given a box with 3 chocolates in it! Very nice gesture!

2026-03-23 • via Nuitee
L
Lorraine • couple • us
7
Pros:

Staff and coffee

Cons:

Size of room ; leaky bath tub

2026-03-23 • via Nuitee
J
joanne • couple • gb
10
Easy and relaxing
Pros:

Great staff, friendly and helpful

2026-03-22 • via Nuitee
V
Vicky • solo_traveller • ca
9
Pros:

Service impeccable
Valet parking super pratique
Parfaite localisation dans la ville

Cons:

Machine à café dans la chambre

2026-03-22 • via Nuitee
R
Rosicler • family_with_children • br
9
2026-03-22 • via Nuitee
T
thi thu huong • family_with_children • vn
8
Good vibes of money, good location
Pros:

Location

Cons:

Our room was face on the main road so there is alot of noise during nights . It woke us up sometime by police car

2026-03-22 • via Nuitee
A
Alison • family_with_children • ca
7
This place would be excellent value if you do not rely on the couch as an extra bed.
Pros:

The room was spacious and a great value for money.

Cons:

The pull out bed and the extra cot we asked for were incredibly uncomfortable. You could feel every spring and I’m pretty certain it would have been more comfortable to sleep on the floor.

2026-03-20 • via Nuitee
M
Melanie • family_with_children • ca
10
Great downtown location, clean rooms, very accommodating staff.
Pros:

Great location, very clean, friendly staff who were able to accommodate our last minute change of plans which was very appreciated.

2026-03-20 • via Nuitee
K
Kuo • extended_group • ca
10
2026-03-19 • via Nuitee
C
Chong • family_with_children • ca
10
Will come back again
Pros:

Valet parking was convenient, staff was welcoming and helpful

2026-03-17 • via Nuitee
B
Blair • couple • ca
9
Have stayed many times over the years and always been hy
Pros:

Location room size

Cons:

N/a

2026-03-16 • via Nuitee
L
Laura • family_with_children • ca
8
Pros:

Great, central location. Staff were super helpful and friendly.

Cons:

Overall just a bit shabby.

2026-03-12 • via Nuitee
S
Scott • couple • ca
8
Great central location for an affordable stay.
Pros:

Great staff and location. Rooms were nice.

Cons:

Hot water was barefly able to get warm on Sunday am at peak time.

2026-03-11 • via Nuitee
M
McAlpine • couple • ca
8
2026-03-10 • via Nuitee
A
Andreas • couple • de
8
Pros:

Das Zimmer war sehr große und hatte eine kleine Küche.

Cons:

Relativ laut: sowohl Kühlschrank als auch Heizung machen Geräusche. In der ersten Etage war der Verkehr auf der Straße bei geschlossenem Fenster zu hören.

2026-03-05 • via Nuitee