PARKROYAL on Beach Road, Singapore

I come to Singapore often for business. It is easy to find a hotel with all the bells and whistles, but not so easy to find one with a heart.

Staying on the club floors in the Parkroyal is very much a home away from home. The staff remember you and not just as a face but by name.

As a standout I would have to call out Joseph in the club area. He knows me and what I like and goes out of his way to see that I am looked after and my needs met.

I don’t feel like just another guest at the Parkroyal!

Recommend wholeheartedly.

The service provided by Vicky was phenomenal. He went above and beyond to help me with my request when I was no able to charge my phone

The location is excellent, a short walk from shops/food/cafes and importantly MRT stations.

The rooms are spacious and well equipped. Can highly recommend booking club level as having the additional amenities and the lounge was such a great way to start and end the day.

Joseph in the lounge honestly couldn’t be more accomodating and friendly, a welcome face in the evening to return to.

The entire team who have looked after us in the club lounge deserve a mention as they made it so hospitable and homely.

The pool area is an exceptional place to wind down or take a dip with an uninterrupted view out toward the bay.

10/10 can recommend.

We booked through our travel agent to stay at the Park Royal in Singapore, we arrived at the hotel at 12:00hrs after a long flight from the UK. We checked in but were told that our room would not be available until 3pm but for an additional charge which was approximately £80 gbp we could go to another room or wait in the lobby for three hours. We were so tired so opted to pay for the room so we could freshen up. This hotel was not at capacity and could have easily accommodated us in our early arrival, there was no goodwill from the reception desk at all. For this reason alone we would not stay here again. We have never encountered this type of treatment and we are well travelled to many countries.

Had a great experience at Park Royal Hotel! Irene provided outstanding service and demonstrated exceptional attention to detail. We truly apprecited her assistance. Highly recommended!

Very Beautiful hotel in a good position, the staff is very kind especially Dan Osman and Jessie the receptionist

​Feedback for Check-in
​- Check-in Miscommunication: Due to a miscommunication between the front desk and the Point of Contact (POC) regarding our access to Level 7, we wasted 30 minutes in the lobby. I eventually had to approach the desk myself to clarify the wait.
​- Wedding Amenities Timing: Pre-snacks for the couple were served on 10th Jan, but the banquet was on 11th Jan. Traditionally, the bride and groom are not together the day before the wedding. We suggest that Parkroyal check with couples whether wedding amenities should be served upon check-in or closer to the event. Additionally, it was unpleasant to see food that had been left out at room temperature overnight being served again on the 12th when we requested them.
- ​Club Staff: The service from the hotel staff at the Club (serving VIP/Level 7 guests) was awesome and very friendly!
​
Feedback for Banquet Operations
​- Handover Issues: There was no proper handover from the Sales Manager to the Operations team; consequently, some of the details had to be settled last minute.
​- Carpet Installation: We informed the Sales Manager of our intention to lay a carpet and used the dimensions provided to us. However, the night before the wedding, we discovered there was insufficient space. This resulted in a non-centralized layout that required a re-do. We truly appreciate the help of the three Ops staff—Yao Quan, Irvin, and Jun Ming—who stayed back to assist us.
- ​Logistics: We requested two long tables and a cocktail table for the photobooth from the Sales Manager. On the actual day, the tables were missing, and I had to personally request them from the banquet staff.
​- Table Layout: Due to the carpet, there was a last-minute request to swap two tables within the Sky Ballroom. The table numbers were mixed up, causing guests the inconvenience of having to switch seats after they had already sat down.
- ​Inconsistent Wedding Favors: The door gifts (travel bags) were inconsistent. Some guests received two bags, while others received only a pouch or a laundry bag. Many guests received different sizes or only one item instead of the set.
​- Coffee & Tea Service: We specifically requested coffee and tea service as a perk for choosing Parkroyal. As it was a lunch banquet, we announced this service to our guests. However, it was not prepared even by the end of the event, leading to significant disappointment. While the Ops Manager, Yao Quan, offered compensation afterward, the communication between Sales and Ops needs to be much better.
​- Champagne Ceremony: The champagne "prematurely" popped while the metal cage was being undone—before the cork was even touched. This ruined the special moment and it was not captured properly.
​- Responsiveness: Queries made throughout the preparation and on the actual day required multiple prompts before the Sales team responded.
​- Unprofessional Turnover: We were disappointed that staff began clearing the ballroom before 4:00 PM. We were told we had the space until then for our tea ceremony. Our guests were pressured to leave despite staying to observe the ceremony.
​- Recognition: We want to reiterate that the Banquet Manager, Yao Quan, was professional and highly recommendable. He was always present to provide guidance and ensure things stayed on track.
​
Feedback for Food
​- Quality Control: pieces of shell was found in a guest’s crab meat soup.
​- Food Quality: Numerous guests feedbacked that the fish was overcooked, tough, and did not taste fresh, which was a sharp contrast to our food tasting session.
​- VIP Service: Food was cleared from the VIP table before our immediate family members even had a chance to eat.

​Sales & Management
- ​Personnel Transition: The transition from Felicia to Sun Xu, and then to Dawn, was not smooth.
​- Communication Gaps: Responses were slow throughout the months, and there was selective responses to our queries.
​- Lack of Proactiveness: We had to actively follow up on everything—menu changes, the sequence of events, and invitation vendor details. We expected more proactiveness from Parkroyal rather than having to initiate every update ourselves.

After-stay survey was done in Jan, no follow up or acknowledgement was provided.

Overall, the entire experience was mediocre.

Dillah is the No1 professional employee, she help us a lot solve priblem with wring booking.Just only one radiant smile and we were in peace of mind and can find a solution that seemed impossible at first.Thank u so mucb Dillah.Without u, we dont have so good memory on Singapore. FOR MANAGEMENT - Dillah deserves a big bonus at least for solving our case and gaining more loyal customers.

We had a lovely stay at the Park Royal. Viky was especially helpful advising us where to go and how best to get there. He always greeted us with a welcoming smile. Nothing was too much trouble. He is an asset to the hotel. Mr Chris and Mrs Mary

Loved the location and service provided. Was checked in by Allen, he was very helpful and friendly. Room was nice and we especially enjoyed the newly renovated pool! Overall very happy with our stay and would definitely come back again.

Kudos to Irene Camagay from PARKROYAL for her excellent service! She was friendly, helpful, and extremely professional throughout our stay. Her warm hospitality truly made a difference. Thank you for going the extra mile!

We had an awesome stay! The location is perfect, very convenient for getting around. The staff were all welcoming, special thanks to Ms. Irene, who is very friendly and accommodating. The room was clean and comfortable, and the breakfast was excellent with lots of delicious options. Overall, it was a great experience and we’d definitely stay here again!

Love the stay and MissPuva.I check in with her and checkout with her luckily.The room number is very lucky for me and she smiles all the way in all my 5 days stay.I will sure coming back and wish to see her again.Loving experience.

We had a wonderful stay at Park Royal Hotel Singapore! Huge thanks to Ms. Irene for taking care of us with such professionalism and attention to detail. Truly appreciate the warm and happy service. Highly recommended! ✨

This is a written version of video review made for youtube and tiktok.

Intro

For the fourth hotel in Singapore, after a short trip to Indonesia to pick up my wife’s brother, we chose PARKROYAL on Beach Road. PARKROYAL operates under the Pan Pacific Hotels Group, which is a Singapore-based global hospitality company. The company has over 50 hotels across four continents, although most of their properties are located in Asia. As they have only one property in Europe, the brand may still be fairly unknown to many travellers, especially European travellers.

Even though they may not be as well known as some of the globally recognised hotel brands like Hilton, Marriott, Radisson, or IHG, their contribution to the hotel scene shouldn’t be ignored, as their hotels are known for luxury, upscale comfort, and business-minded travellers who value seamless, high-end service.

The site where PARKROYAL now stands has seen several hotels come and go, starting with Hotel Merlin in 1971. The hotel was fully integrated into the Pan Pacific Hotels Group portfolio in 2002 and has been known as PARKROYAL on Beach Road ever since. It went through its last major renovation in 2018, but the hotel has been continuously updated since then, including the lobby renovation in 2021 and one of the biggest highlights of the hotel, the St. Gregory Wellness area, which opened in November 2025. This includes a state-of-the-art gym, a stunning pool area, and more.

PARKROYAL on Beach Road is a high-end 4-star hotel near the Kampong Glam district, with its various sights, shops, cafés, and restaurants. Bugis and its endless shopping opportunities are also within walking distance. All of this together makes the hotel a more than solid choice for exploring Singapore.
The hotel has 346 rooms, ranging from standard rooms to suites. Higher-end rooms also include access to a club lounge, which serves snacks throughout the day and free cocktails and light dishes from 6 p.m. to 8 p.m.

PARKROYAL also houses several quality dining venues, such as Ginger, Si Chuan Dou Hua, Tian Fu Tea Room, and Club 5, offering food ranging from local cuisine to Chinese and more. After enjoying fine food and drinks, you can treat yourself at St. Gregory Wellness by relaxing by the pool, enjoying various massages, or working off some of what you ate in the gym.

The hotel is also well suited for weddings and large meetings, thanks to flexible event spaces equipped with modern technology and a large ballroom that can accommodate up to 844 people.

Lobby

The lobby itself was bright and modern, and there was plenty of greenery around, making the space feel inviting and relaxed. It wasn’t as spacious or grand as the Grand Copthorne Waterfront, but it had its own more intimate charm. Compared to Grand Copthorne, which felt more like entering a large open mall space, the PARKROYAL lobby felt cozier with its smaller but very stylish approach.

Designer ceiling lights and a toned-down colour scheme created a very comfortable and welcoming atmosphere. There were different types of cozy sofas and seating areas where people could relax and spend time chatting with friends or family, like my wife, who met her friend in the lobby later that day.

There were many small design details we really liked, such as the wooden shelves behind the eye-catching orange reception desks, filled with decorative items. As it was the festive season and Christmas was approaching, festive decorations around the lobby made it feel even more special.

All in all, the lobby was cozy and beautiful, and it was clear that everything had been designed carefully down to the smallest detail.

We had originally booked a Superior room with an extra bed, as my wife’s brother was travelling with us, but the lovely receptionist surprised us with an upgrade to a more spacious Family Room on the second floor. As we arrived a few hours early, the room wasn’t ready yet, but it didn’t bother us. We went for lunch, and by the time we came back, the room was ready.

Family Room – 295

As always, being honest, my first impression when opening the door was that the room felt a bit lacklustre. It was clean and there was nothing technically wrong with it, but nothing really stood out either. If these rooms were refurbished in 2018, I’m slightly surprised that carpets were kept, as they feel a bit outdated nowadays.

As it was a family room, there were two beds, one king-size bed and one smaller single bed. Both were soft and comfortable, and we had no issues sleeping. I liked the toned-down colour scheme of the room, which had a warm yellowish tint, likely created by the mix of lighting, curtains, and carpet.

The room had a long wall-mounted desk with more than enough space for personal items. There was also a sofa directly in front of the bed with a small round table, which was convenient for takeaway food or room service. The TV was medium-sized and included the usual interactive system and streaming capabilities. There was also an office chair and several sockets for plugging in work equipment.

The view from the windows was practically nonexistent, facing a fountain-style pool area and the wall of another building. I’ve heard all family rooms are positioned this way, so there wouldn’t be much benefit in booking a higher floor.

Once again, the room did not include complimentary water bottles, so you either need to buy your own or use tap water, which is safe to drink in Singapore. There was also a filtered water dispenser, similar to the one at Grand Copthorne Waterfront.

The nightstand included a multi-use iHome Bluetooth FM clock radio, which could be used as an alarm clock, Bluetooth speaker, or USB charging hub. I was surprised there was only one socket on one side of the king-size bed, which had to be shared with the person sleeping in the single bed. This was one of the negatives of the family room, there were simply not enough sockets near by the beds charge multiple devices.

Room amenities included a kettle with coffee and tea sachets, glasses and mugs in a drawer for three people, and an empty minibar fridge for storing drinks and snacks. Inside the cabinet, we found a safe, as well as a hairdryer, bathrobes, and slippers.

The bathroom wasn’t large, especially for a family room, but was big enough for one person at a time. It was clean and modern, though like the rest of the room, nothing particularly special. Toiletries were generous, including toothbrushes, combs, vanity kits, shaving kits, and more. On the left side of the sink, there was another tap connected to the filtered water system. There were large bottles of Appelles branded shampoo and body wash, which added a small touch of luxury. The shower was handheld only, without a rain shower.

Overall, the room was perfectly adequate for our two-night stay, even if it lacked that wow factor.

Gym

The gym is located on the fourth floor together with the spa and pool area. Oh boy, what can I say about this gym? This was easily the best gym out of the six hotels we visited in Singapore. It honestly could have fooled me into thinking it was a proper standalone gym.

This gym had everything you could think of for a full-body workout. You could clearly see this area went through a complete overhaul less than a year ago, as everything looked new and modern. For someone like me who values gym quality, this could easily be a deciding factor for choosing this hotel again the next time we visit Singapore. It was truly in a class of its own.

It was perhaps slightly more focused on upper body workouts, but there was still more than enough equipment for lower body training. Of course, they also had all the cardio machines like treadmills, exercise bikes, and cross-trainers. Not only did they have machines, but also a full range of attachments, which are so often missing even in otherwise good hotel gyms. Even a stretching stick was available.

I could start naming every individual machine, but since this really felt like a proper chain-level gym, I’ll leave it there, or half of this review would be about the gym alone. The free weight area included heavier dumbbells as well, so I was able to do my full usual workout without compromise. Despite space limitations, even though gym was quite large compared to many hotel gyms, they used the available space perfectly, fitting in all the essential machines and equipment.

There was also a water dispenser available if you needed refreshment between sets. One interesting detail I noticed, something I had never seen before in my travels or even in my local gym, was the Anovator A5 Smart Body Analyzer, which is a smart body composition scale used to measure weight and estimate metrics like body fat, muscle mass, and BMI.

All in all, as I said before, this was the best hotel gym out of the six hotels we visited. I honestly could have believed this was a separate gym owned by a fitness chain, it was that good. If gym quality is important for your hotel stay, you really can’t get much better than this.

Pool

Another completely renovated area was the pool and its surroundings, which was another highlight of the hotel. The pool, spa, and poolside lounge are located just a short walk from the elevators on the fourth floor, and it is truly worth your time.

This serene oasis is genuinely beautiful. Just walking into the poolside lounge and seeing the pool area surrounded by greenery is a transporting experience. It feels like a small holiday destination of its own inside the hotel, just steps away from the noise and bustle of the city.

The pool itself might not be the largest, but it was easily the most beautiful pool out of the six hotels we visited. The pool and surrounding areas looked very well maintained, and the water was crystal clear. There were loungers and pool beds placed thoughtfully around the area
We especially liked small details, such as a secluded section on the side of the pool, surrounded by greenery, separating it slightly from the main pool area. Making it feel like a private little hideaway, perfect for couples wanting a bit more privacy.

The views from the pool area were also worth mentioning. In the distance, you could see countless high-rise buildings, as well as some of Singapore’s most famous landmarks, such as the Singapore Flyer and the iconic Marina Bay Sands.

We usually only film pool areas for review purposes and don’t actually use them, but I could easily imagine spending time in a pool area like this. It’s a beautiful place to relax on a lounger, enjoy Singapore’s warm weather, and simply unwind. Even if you don’t swim, it’s worth visiting just to see it. Maybe next time we’ll even enjoy a drink at the poolside lounge

Breakfast

Breakfast was served at Ginger Restaurant on the first floor. Opening hours were generous, from 6:30 a.m. to 10:30 a.m. While walking to the breakfast area, we noticed various products, toys, and souvenirs displayed along the corridor for guests to purchase.

The breakfast buffet selection was fairly large, even though not as extensive as at Grand Copthorne Waterfront. Right when we stepped inside, we were greeted by various seafood options, soba noodles, sushi, and similar dishes. The selection of pastries and sweet treats was somewhat limited, but still enough to satisfy a sweet tooth.

The fruit selection was fresh and varied. Of course, there were standard hotel breakfast items like muesli, granola, cereals, and yoghurts. There wasn’t a huge selection of cold cuts or cheeses, but that’s something I’ve noticed quite often in Asia. The vegetable and salad selection was fairly good for those looking for healthier options, though I personally rarely focus on those in hotel breakfasts.

The pancake station was a nice addition for sweet lovers, as the dessert selection overall was a bit limited. There were also waffles and some savoury pastries, which I hadn’t seen as often elsewhere. One highlight for me was the chef preparing fresh omelettes daily using ingredients you could choose from the menu yourself.

The hot food section included Indian staples like dhal curry, chicken curry, prata, vada, and Indian rice. There were also dumplings and baos. On the Western side, you had sausages, hash browns, scrambled eggs, beans, and warm vegetables. Other Asian breakfast options included nasi lemak, spring rolls, fried noodles, carrot cake, and chicken congee.

Soups and some other breakfast items changed daily, which was nice, although the variety of change was less noticeable than in some other hotels, likely due to a slightly smaller overall selection. I’m always a bit surprised, regardless of hotel star rating, that fresh brewed coffee is rarely available hotels in Asia and instead comes from machines, but it’s something I’ve gotten used to.

The breakfast room itself was beautiful, with lots of natural light coming through the windows. We also liked the botanical-themed wall art and the designer ceiling fans with palm leaf-style blades.

Overall, it was a good breakfast. While maybe not the biggest selection I’ve seen, it was still more than enough for a solid start to the day.

Conclusion

Overall, PARKROYAL on Beach Road left a very positive impression on us, even though it wasn’t completely perfect in every single aspect. The hotel clearly shows its strengths in areas that really matter for many travellers, good location, even better facilities, top notch service quality, and overall comfort.

The location is honestly one of the hotel’s biggest advantages. Being within easy walking distance of Kampong Glam, Bugis shopping areas, and not too far from multiple MRT connections makes exploring Singapore extremely easy. Whether you are visiting for sightseeing, shopping, or business, this location works very well.

The staff throughout the hotel were professional, friendly, and helpful. From the warm welcome and unexpected room upgrade at check-in to the general service experience during the stay, you could really feel that guest comfort is a priority here.

The room itself was good and perfectly functional, even if it didn’t have that strong wow factor. It was clean, comfortable, and practical for our short stay, but compared to how strong the rest of the hotel is, the room felt slightly more average. Still, it was absolutely fine and did the job well for our needs.

Where this hotel truly shines is in its facilities. The gym is honestly one of the best hotel gyms I have personally seen, not only in Singapore but overall. The pool area is also beautiful and feels like a small escape from the busy city outside. The wellness and leisure facilities alone already make this hotel stand out strongly against many competitors.

Breakfast was good and varied enough to satisfy most travellers, even if it wasn’t the largest buffet selection we experienced during this trip. Still, the quality and variety were more than enough for a very solid start to the day.

When looking at the whole picture, PARKROYAL on Beach Road is a very well-balanced hotel. It offers strong facilities, great service, a very good location, and solid overall comfort. It might not be the most ultra-luxury or design-focused hotel in Singapore, but it is reliable, high quality, and easy to recommend to a wide range of travellers.

Would we stay here again? Very likely, especially because of the amazing gym, good location, and overall service level.  For travellers who want a high-quality, comfortable, well-located hotel with excellent facilities, PARKROYAL on Beach Road is definitely worth considering.

Puva, at the front desk is one of the most polite and incredible staff I have come across. Not only she went out of the way to help in a comfortable stay and medical emergency, her recommendations for in and around the property for food and leisure made the experience totally worth it for me and the client!

This has become our repeat stay for many reasons. We have booked the Club Room since our very first visit, and it has never disappointed.

As a Titanium member, we truly appreciate the hotel for consistently extending early check-in and room upgrades. The room was spacious, well-appointed, and impeccably clean — in fact, noticeably larger than many other four-star properties.

Throughout our stay, we felt especially well taken care of by Tia/Tya and Julianne. Their attention to detail has been exceptional and made our experience all the more memorable.

Overall, it is always a pleasure to experience the consistently high level of service. There has never been an occasion where PARKROYAL on Beach Road fell short of excellence.

Perfectly situated especially for my work. Very mild tourist traffic (aside from Arab Street/ Haji Lane crowd) but over all very convienient to reach Bugis MRT and also Nocholl Highway MRT. Can go any where across the island quite easily but far enough to avoid mass of people.

Been coming here over 10 years and will continue to do so. Staff are very attentive and friendly. Very helpful through and through.

Highly recommend!!

Have been a regular returning customer ever since my first visit in August 2025

Because apart from the spacious rooms and awesome facilities, the service here has gotten better and better each time

To the front office crew of Jessie, Phoebe, Raj, Haz, Irene, thank you for always welcoming me back and preparing everything for me even prior to my arrival

To the staff working in Ginger restaurant especially Joe, Lisa, Eunice, Fathe and Chef Loh, thank you for always serving well and preparing my most beloved Sliced Halibut Fish Bee Hoon Soup

To Dan from the Concierge, thank you for always making me feel welcome whenever I step into the hotel

To the Level 4 Poolside Bar crew, especially Yee Hong and Phoebe, thank you for everything that you have done for me. Love the hot chocolate!

To the St Gregory Spa ladies…particularly Anna and Coco, thank you for making my spa experience uniquely enjoyable and wonderful every single time :)

To Da Long of the Housekeeping Department, I have never come across such an amazing level of service in all my years of visiting hotels be it local or overseas. Your willingness to take initiative, high level of attentiveness, and the ability to fulfill my needs/requests before I even requested, should serve as a benchmark for anyone working in a similar line as you.

Lastly, to the staff working in the Level 6 Lounge…Tya, Mia, Joseph and last but not the least, Esther, thank you for showing warmth, hospitality and great service every time I pop by for food and drinks. Always feel happy stepping inside your lounge!

Remarkable experience at Park Royal Hotel Singapore! Special thanks to Ms Irene Camagay! She handled everything in a very Professional and thorough manner. Strongly recommended!