Hotel Ilaia

Hotels
9.6 (270 reviews)
351 Capitan Ignacio Carrera Pinto , Punta Arenas , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Luggage storage
Massage services
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Lovely atmosphere
Exceptional staff
Delicious breakfast
Cleanliness
Cons:
Noise from the road at night
Bathroom a little small

Categories

Cleanliness
9.51
The hotel is very modern, clean and cozy with a great indoor roof top terrace.
Service
9.88
The staff was incredibly kind and helpful; they treated guests like family.
Location
9.32
Located in a quiet side street, a bit far from the center but worth the stay.
Room Quality
9.47
Very spacious and comfortable rooms, with super comfortable beds.
Amenities
9.3
Great amenities including a lovely indoor terrace and excellent breakfast.
Value for Money
9.76
Well worth the money according to multiple reviews.
Food and Beverage
9.71
Exceptional breakfast with home-made options, best experienced during the stay.
Overall Experience
9.88
Guests recommend the hotel highly for its welcoming atmosphere and excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:48

Property Description

Modern Amenities
Hotel Ilaia in Punta Arenas offers a 24-hour front desk, airport transfers, and free WiFi, ensuring a convenient stay for guests.

Comfortable Accommodation
Each room features a private bathroom with a shower, free toiletries, and a hairdryer, providing a relaxing environment for guests to unwind.

Convenient Location
Situated just 1.4 km from Playa Colon and 20 km from Presidente Carlos Ibáñez del Campo International Airport, Hotel Ilaia is the perfect choice for travelers seeking comfort and accessibility during their stay in Punta Arenas.

Experience luxury and convenience at Hotel Ilaia. Book your stay now for an unforgettable experience!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 270 reviews
Cleanliness: 9.51
Service: 9.88
Location: 9.32
Room Quality: 9.47
Amenities: 9.3
Value for Money: 9.76
Food and Beverage: 9.71
Overall Experience: 9.88
A
Abigail • couple • gb
8
Really good service in the hotel. We left very early and breakfast was beautifully prepared for us before we left .
Pros:

Very friendly and helpful staff

2026-04-30 • via Nuitee
M
Maite • family_with_children • cl
10
2026-04-28 • via Nuitee
J
Joana • couple • pt
9
2026-04-20 • via Nuitee
J
Joana • couple • pt
9
Confortável e familiar, perto de tudo mas longe da confusão do centro
Pros:

Funcionários prestáveis, um ótimo pequeno almoço. Não era no centro da cidade mas fácil de acessos a pé.

Cons:

Não conseguimos deixar o carro no estacionamento

2026-04-20 • via Nuitee
D
Deborah • couple • de
9
2026-04-19 • via Nuitee
A
Annett • couple • de
10
Tolles Boutique Hotel in ruhiger Lage
Pros:

Das Hotel ist ein Traum: die Zimmer sind großzügig eingerichtet, alles ist geschmackvoll und viel aus Holz. Das Personal ist total nett und das Frühstück war sehr lecker (insbesondere der Obstsalat 😇). Man läuft nur kurz rüber zum Aussichtspunkt auf die Stadt. Leider waren wir nur eine Nacht dort.

Cons:

nichts, alles bestens

2026-04-08 • via Nuitee
C
César • solo_traveller • es
7
2026-04-03 • via Nuitee
E
Elliot • couple • au
10
2026-04-03 • via Nuitee
P
Paul • couple • us
9
2026-04-02 • via Nuitee
C
cassandra • extended_group • us
10
Pros:

All things

Cons:

Nothing

2026-04-01 • via Nuitee
J
John • couple • us
10
2026-03-27 • via Nuitee
A
Alexander • couple • de
10
2026-03-25 • via Nuitee
P
Pascal • extended_group • ch
10
Pros:

Le personnel est adorable. Le petit déjeuner excellent avec beaucoup de produits fait maison (chapatis, guacamole,confiture…).

2026-03-24 • via Nuitee
P
Prathibha • extended_group • us
10
Amazing experience and can't wait to be back!
Pros:

Delightful property, lovely staff and a memorable breakfast spread!

Cons:

It was a little too warm inside the rooms and couldn't cool it easily

2026-03-24 • via Nuitee
D
David • couple • us
10
You won't be disappointed!
Pros:

This is a great place to stay. Safe walk away from many nice restaurants and the Strait. This city has some really nice boulevards that make walking around very pleasant.

The real joy of this hotel is the staff. Very kind and very good at their jobs. The front desk folks were helpful at recommending restaurants and laundries. They were so enthusiastic about their city, that it was contagious. We found people in Chile to be very kind, very pleasant.

From Juanita who served us absolutely the best hotel provided breakfast of fresh food we've ever had (and it's not even close), to Jacinta and Rodrigo and the others at the front desk, they were great. We don't speak Spanish as well as we should, more's the pity as they were nice to get to know a little.

The hotel has great common areas from two in the lobby to a third floor solarium that has a nice view of the Strait in the distance. It's a small place with only 9 rooms but they pack in a lot of value!

2026-03-23 • via Nuitee
A
Aislan • couple • br
10
2026-03-23 • via Nuitee
R
Roger • solo_traveller • de
10
Alles sehr gut
Pros:

Ein sehr kleines schönes Hotel! Viel Holz und Stein tolles Ambiente tolles Raumklima! Freundliches Personal! Der Gast ist wirklich willkommen! War zum zweiten Mal hier!

Cons:

Nichts

2026-03-23 • via Nuitee
R
Roger • solo_traveller • de
10
Alles sehr gut
Pros:

Das Hotel ist klein wenige Zimmer aber hat einen ganz besonderen Stiel die Wände aus Holz und sonst Stein somit eine tolles Klima!
Design sehr schön alles sauber und Top

Cons:

Nichts

2026-03-19 • via Nuitee
M
Maria Tereza • couple • us
8
A clean, comfortable hotel with a helpful staff and a wonderful breakfast
Pros:

Breakfast was fantastic.

Cons:

Stairs to go the room, although the staff was able to help with the luggage.

2026-03-18 • via Nuitee
J
Julia • solo_traveller • de
10
Gemütliches, familiäres Hotel mit liebevollem Frühstück
Pros:

Das Hotel ist einfach kuschelig schön! Es ist ganz anders als sterile Hotelketten, es ist sehr persönlich und toll gestaltet. Das Frühstück ist unglaublich liebevoll gemacht und schmeckt so gut - das beste Frühstück, das ich in Chile bekommen habe. Oben im Hotel gibt es einen kleinen Wintergarten, da habe ich einen Regentag verbracht - total gemütlich!

2026-03-18 • via Nuitee