Candlewood Suites Glen Allen-Short Pump

Hotels
•
Candlewood Suites
8.2 (245 reviews)
4120 Tom Leonard Drive , Glen Allen , US
+1 804-324-3900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Prime, convenient location
Clean and well-stocked (per at least one review)
Friendly front desk staff (reported)
Updated outside patio and available grills
Onsite laundry facilities
Cons:
Strong smell of weed reported in a room
Unable to adjust room temperature
Rooms feel tired and need updating (bathroom highlighted)
Kitchenette missing useful utensils and appropriately sized pan
Serious service/management issue: staff did not notify guest about left valuable items (integrity concern)

Categories

Cleanliness
7.8
Generally described as clean and well‑stocked by one guest, but other reports note a strong smell of weed in the room which negatively affected perceived cleanliness.
Service
6.5
Front desk staff described as friendly and helpful in one review, but a serious service failure (staff reportedly did not notify guest about left/valuable items) raised major concerns about integrity and trust.
Location
9.9
Multiple comments call the location convenient and in a prime area; consistently cited as a strong positive of the property.
Room Quality
6.8
Rooms described as tired and in need of updates (bathroom recommended as a priority); issues noted with temperature control and limited kitchenette equipment (small fry pan, missing spatula/tongs).
Amenities
9.2
Positive mentions of onsite laundry, updated outside patio and available grills; kitchenette amenities are useful but some small items are missing.
Value for Money
9.1
Standard quality for this hotel tier
Food and Beverage
8.7
Standard quality for this hotel tier
Overall Experience
7.6
Mixed overall: strong location and some friendly staff/amenities, but room condition issues, odor/temperature problems and a severe complaint about staff failing to report left items detract significantly from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location and Comfortable Accommodation
Situated near Interstate 64, the Glen Allen hotel offers free Wi-Fi, well-appointed rooms with plush bedding, and a fully equipped kitchen, providing a cozy stay for guests.

Modern Amenities for Business and Leisure
Each room at Richmond West End Candlewood Suites features a flat-screen TV, work desk, and coffee-making facilities, ensuring a comfortable and productive stay. Guests can also enjoy access to a business centre, fitness facility, and laundry services.

Nearby Attractions and Shopping
Conveniently located close to Short Pump Town Center Mall and the University of Richmond, guests can explore nearby dining and shopping options, making it an ideal choice for both leisure and business travelers.

Book your stay at Candlewood Suites Richmond West End Short Pump for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 245 reviews
Cleanliness: 7.8
Service: 6.5
Location: 9.9
Room Quality: 6.8
Amenities: 9.2
Value for Money: 9.1
Food and Beverage: 8.7
Overall Experience: 7.6
B
Brooke Iris • couple • us
1
2026-10-19 • via Nuitee
S
Samantha • solo_traveller • us
5
Pros:

Good location

Cons:

Smell of weed was very strong and it was not possible to adjust temp in the room

2026-10-12 • via Nuitee
J
john • couple • us
7
Great location but needs an update.
Pros:

The location is a prime area.They updated the outside patio and having gas or charcoal grills available to use during a stay is appreciated.The staff was friendly. Having laundry facilities on site is a big bonus.

Cons:

Rooms need an update. They have a tired look and bathroom area should be where they start. Bed is ok nothing special about it. Kitchenette could use a few more items to help in that area. Lack of a spatula or tongs . No actual fry pan 8” is way to small for more than 1 person. It should be 10” at a minimum.

2026-08-17 • via Nuitee
B
Barbara • couple • us
8
2026-07-17 • via Nuitee
R
Rachel • solo_traveller • us
8
2026-07-17 • via Nuitee
V
Valerie • couple • us
7
2026-07-14 • via Nuitee
W
William • solo_traveller • us
10
2026-07-13 • via Nuitee
R
Rena • solo_traveller • us
9
Pros:

Clean, well stocked. Front desk check in was very friendly and very helpful.

2026-06-28 • via Nuitee
H
Herlena • solo_traveller • us
10
2026-06-26 • via Nuitee
R
Roy B. • couple • us
1
My mistake in leaving items BUT no integrity in not notifying me!!
Pros:

The location was convenient to everything.

Cons:

I and I take responsibility for leaving my clothes completely, accidentally left some very expensive golf shirts (Callaway & Paul Smith) in the closet. I was in a hurry because of a pressing schedule. I could have made arrangements to ship them to my international destination BUT no one called me to say they were left behind.
A thief on staff is unacceptable and I will never stay at a property owned by this company again!!!

2026-06-26 • via Nuitee
D
Donna • couple • us
8
2026-05-30 • via Nuitee
N
Nilda • family_with_children • us
4
2026-05-29 • via Nuitee
P
Phyllis • solo_traveller • us
10
2026-05-04 • via Nuitee
B
Betty • solo_traveller • us
5
Pros:

Close to visiting family

Cons:

Dark hall ways ,room had a cleaning smell so strong the order about choke you . Could use carpet cleaning in hall .

2026-05-04 • via Nuitee
L
Line • solo_traveller • ca
10
2026-04-27 • via Nuitee
L
Line • solo_traveller • ca
10
2026-04-27 • via Nuitee
D
Donna • couple • us
8
2026-04-19 • via Nuitee
B
Batbara • family_with_children • us
9
Pros:

The location is great. Staff is super friendly

2026-04-07 • via Nuitee
D
Dorilian • solo_traveller • us
10
2026-04-04 • via Nuitee
R
Rodrigo • solo_traveller • us
8
Very nice and comfortable
Pros:

Kitchenette

Cons:

No laundry detergent for sale in the self serve machine

2026-03-31 • via Nuitee