Candlewood Suites Glen Allen-Short Pump

Hotels
•
Candlewood Suites
9 (355 reviews)
4120 Tom Leonard Drive , Glen Allen , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location
Cons:
Room maintenance issues
Limited amenities like ice machine and towels

Categories

Cleanliness
8.5
Several reviews mention cleanliness positively, but some issues were noted regarding dust and broken items.
Service
9.5
Staff received consistent praise for their friendliness and helpfulness.
Location
9.5
The location is frequently highlighted as excellent, with many nearby dining and shopping options.
Room Quality
8.5
Mixed sentiments, with some rooms being comfortable but others needing maintenance.
Amenities
8.5
Many amenities praised, but several issues were noted with items like the ice machine and towels.
Value for Money
9
General positive sentiment about value, though the price was noted in a few reviews.
Food and Beverage
9
Not directly mentioned, assigned based on overall positive stay; standard quality for this hotel tier.
Overall Experience
9.5
Collectively, guests expressed satisfaction with their experiences, justifying a high overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:12

Property Description

Convenient Location and Comfortable Accommodation
Situated near Interstate 64, the Glen Allen hotel offers free Wi-Fi, well-appointed rooms with plush bedding, and a fully equipped kitchen, providing a cozy stay for guests.

Modern Amenities for Business and Leisure
Each room at Richmond West End Candlewood Suites features a flat-screen TV, work desk, and coffee-making facilities, ensuring a comfortable and productive stay. Guests can also enjoy access to a business centre, fitness facility, and laundry services.

Nearby Attractions and Shopping
Conveniently located close to Short Pump Town Center Mall and the University of Richmond, guests can explore nearby dining and shopping options, making it an ideal choice for both leisure and business travelers.

Book your stay at Candlewood Suites Richmond West End Short Pump for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 355 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9.5
L
Lashunda • family_with_children • us
10
Great location and clean
Pros:

Location

Cons:

Price

2026-01-20 • via Nuitee
G
Gregor • couple • us
9
2026-01-20 • via Nuitee
B
Bria • couple • us
7
2026-01-19 • via Nuitee
C
christopher • couple • us
1
2026-01-19 • via Nuitee
K
Kelia • couple • us
10
I will definitely be booking again when I need to visit the area.
Pros:

Property was very clean and the staff were friendly.

2026-01-14 • via Nuitee
S
Stearns • family_with_children • us
10
Pros:

I liked loved the walk in closet, and the dishes the walk in closet. This is a hotel that has amenities no other hotels have. Free laundry , a wonderful workout room, a business center with free computers and a free printer. The business center also has games and DVDs and a dvd player you can borrow.

2026-01-13 • via Nuitee
S
Shirley • solo_traveller • us
8
2026-01-13 • via Nuitee
W
Wendy • couple • us
9
2026-01-12 • via Nuitee
N
Nicholas • couple • us
10
Great location to spend a week.
Pros:

Very nice, quiet & comfortable stay. Was able to check out an hour later with no additional charge. Really appreciate this place.

Cons:

N/A

2026-01-08 • via Nuitee
R
Rodney • couple • us
5
not bad, but a broken sink was the most noticeable.
Pros:

Remodel nicely done with small kitchen, microwave dishes, fridge stove etc, really great idea for the area for temporary housing. Room was clean and neat

Cons:

sink was broken in bathroom, cracked and leaking out. Baseboard tile work could have been done way better for remodel in bathroom. Low water pressure on 2nd floor

2025-12-31 • via Nuitee
M
marcus • couple • us
7
Staff was pleasant I would stay there again
Pros:

Price and location

Cons:

No ice machine and top of cabinet in bathroom was dusty I sat my bathroom travel bag up there

2025-12-18 • via Nuitee
R
RobertP323 • Couples • Mineral Bluff, Georgia
10
Lots of restaurants and shopping nearby.
Pros:

We've stayed at this hotel twice in the last year and a half. We have been very satisfied with the accommodations both times. Staff is extremely friendly and helpful, and the hotel is very clean, The parking lot seems very well lit and clean, and it feels safe there. There are many restaurants , and lots of shopping venues nearby.

2025-12-16 • via Tripadvisor
W
Whitney • solo_traveller • us
9
2025-12-15 • via Nuitee
Y
Yacob • family_with_children • us
4
In town for a show
Pros:

Soft bed. Quiet room. Full size fridge

Cons:

Tear hole on the front of the box spring, awkward TV placement, not enough towels.

2025-12-15 • via Nuitee
• solo_traveller • us
5
2025-12-10 • via Nuitee
B
Batbara • family_with_children • us
8
Pros:

The staff and location

2025-11-24 • via Nuitee
M
Marlarrie • family_with_children • us
8
My family and I had a great visit at Candlewood Suites.
Pros:

The property was close to stores & restaurants.

Cons:

N/a

2025-11-19 • via Nuitee
R
Rheava • couple • us
9
2025-11-13 • via Nuitee
B
Brian • family_with_children • us
8
2025-10-26 • via Nuitee
J
Joetta • couple • us
9
Great!!
Pros:

Location and clean

Cons:

The elevator was broke and we had luggage to take to the second floor

2025-10-21 • via Nuitee