Candlewood Suites Louisville Airport by IHG

Hotels
•
IHG
7.7 (120 reviews)
1367 Gardiner Ln, Louisville, Kentucky, 40213 , Louisville , US
1-502-357-3577

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Pets allowed

Facilities

Elevator
Fitness facilities
ATM/banking
Safe-deposit box at front desk
Internet access in public areas - high speed
Grocery/convenience store
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Snack bar/deli
See all facilities

Review Highlights

Pros:
Friendly/front desk staff (multiple mentions, Jasmine highlighted)
Full kitchen / stocked kitchen
Clean and comfortable rooms reported by many
Strong shower water pressure
Quiet location, near airport
Large room size with fridge/cooktop/dishwasher
Good value for price (several mentions)
Cons:
Significant cleanliness issues (crumbs, grease stains, musty smell, ants, soiled bedding)
Missing towels/bedding on arrival reported
Rude behavior from some front desk staff at check-in (several reports)
Towel quality poor (tearing) and shower drain clogged in one unit
Broken fitness equipment (treadmill belt off)
AC not working well in some rooms
High dog/pet charge reported as unreasonable by one guest

Categories

Cleanliness
4.5
Multiple reviews report serious cleanliness problems (crumbs, grease stains on linen, musty smell, ants from AC panel, missing/soiled bedding, chipped shower wall); overall clearly below standard.
Service
8.5
Mixed but generally positive: several mentions of friendly, helpful staff and a notably efficient attendant (Jasmine), though a few guests reported rude/check-in issues; overall leans positive.
Location
9
Mentioned as quiet and convenient (close to airport); generally described positively or neutrally by guests.
Room Quality
8.5
Rooms often described as large, comfortable, with full kitchens and good water pressure; some unit issues noted (musty smell, clogged shower drain, towel quality, chipped shower wall) but overall room amenities and size are praised.
Amenities
6.8
Amenities are a mixed bag: full kitchens and strong shower pressure are positives, but fitness equipment issues (treadmill belt off), AC problems, and missing towels/bedding lowered the score.
Value for Money
7.6
Several guests felt the hotel was good value for the price, though at least one guest objected strongly to high pet charges; overall slightly below/around target given mixed comments.
Food and Beverage
7.7
Standard quality for this hotel tier (not mentioned in reviews).
Overall Experience
9
Many guests reported a nice, comfortable stay and willingness to return; positive comments on room size, kitchens, and friendliness of staff outweigh some negative incidents for an overall favorable impression despite cleanliness problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Fantastic Amenities for Comfort and Convenience

Make the most of your stay at Candlewood Suites Louisville Airport with a range of amenities designed to enhance your experience. From a fitness center to a terrace with stunning views, there is something for everyone. With complimentary wireless internet, a picnic area, and barbecue grills, your stay is sure to be both relaxing and enjoyable.

Convenient and Cozy Accommodations

Relax in one of the 100 guestrooms, each equipped with a kitchen, flat-screen television, and complimentary Wi-Fi. Feel at home with the added conveniences of safes, desks, and weekly housekeeping services. The hotel’s location near popular attractions like the Colonel Sanders Museum and Louisville Zoo ensures there’s always something to explore.

Ideal Location for Exploring Louisville

Located in Watterson Park, just a short drive from major attractions like the Louisville Mega Cavern and the Kentucky Exposition Center, Candlewood Suites Louisville Airport offers both comfort and convenience for your visit to Louisville. Book now to experience a memorable stay.

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 120 reviews
Cleanliness: 4.5
Service: 8.5
Location: 9
Room Quality: 8.5
Amenities: 6.8
Value for Money: 7.6
Food and Beverage: 7.7
Overall Experience: 9
N
Nancy • partner
10
Pros:

Friendly front desk staffs

2025-10-12 • via Nuitee
T
Trey
10
Pros:

Great

2025-10-08 • via Nuitee
A
Amy
8
Pros:

The room was clean and comfortable. The kitchen was stocked with everything we needed.

2025-09-28 • via Nuitee
D
David
10
Pros:

Yes. Everything was great

2025-09-27 • via Nuitee
J
Jodi
4
Pros:

Hotel was not clean. Staff was rude when checking in. Acted like I inconvenienced them by being there. Rooms were dirty.

2025-09-24 • via Nuitee
T
Trina • partner
8
Pros:

I would stay here again. The room was a little musty and the shower drain was clogged, but besides that it was pretty nice, especially for the price.

2025-09-22 • via Nuitee
S
scott • friends
10
Pros:

It was a good stay friendly staff and clean hall rooms and front desk area

2025-09-21 • via Nuitee
M
Mike
10
Felt like home
Pros:

Full kitchen was a nice plus.
Shower water pressure was the strongest I’ve had in a hotel - loved it!!!!
Jasmine at the front desk is efficient, knowledgeable and friendly.

2025-09-17 • via Nuitee
A
Allison
2
Dirty hotel
Pros:



This was one of the dirtiest hotels I’ve stayed in. When we got to our room it had a weird smell and there was crumbs of food all over the table and floors. We also had no towels and no bedding for the pull out bed. When we went to talk to the front desk the person working seemed extremely annoyed we were even there so we got our towels and bedding and decided to just leave it alone. It was also 10p and we were tired from traveling. We were in town for a music festival so our options to find a new hotel weren’t likely. The air conditioning didn’t work well and when I opened the panel ants came out. Thankfully there were no bedbugs but I wouldn’t have been surprised to find them. Pieces of the shower wall were chipped off and you could see the drywall backing. My husband tried to use a treadmill one morning and the belt was off, making it unsafe to use.

2025-09-15 • via Nuitee
T
tyrone
10
Pros:

Eay

2025-09-06 • via Nuitee
L
Lisa
8
Clean and comfortable
Pros:

Overall a nice and comfortable hotel.
Unit complaint we had is the quality of the towels. Both a washcloth and a towel tore while being used.

2025-08-10 • via Nuitee
R
Robert Loren
8
Pros:

Thank you

2025-07-26 • via Nuitee
C
carole
10
Pros:

Courteous staff

2025-07-15 • via Nuitee
J
Jim • partner
8
Pros:

After check in, had to go to frontdesk and get bath towels as none were in the room.

2025-07-07 • via Nuitee
V
Vincent
8
Pros:

All was essentially ok. I wasn't aware that the room wasn't going to be cleaned, but I've experienced this before. No problem, really.

2025-06-07 • via Nuitee
J
Jason
10
Pros:

Nice place to stay just a few days from the airport. The staff is friendly and helpful.

2025-05-23 • via Nuitee
D
danielle
6
Pros:

..

2025-05-12 • via Nuitee
D
David • partner
10
Pros:

Our room was clean and comfortable. The staff was very kind and helpful and friendly. We were pleasantly surprised at the large size of the room and the fridge and cooktop and dishwasher! Would love to stay nexr year if our school returns for the archery nationals!

2025-05-11 • via Nuitee
C
Chastine
8
Pros:

This place is very quiet and clean. They are doing some reno on the third floor. Beds are comfortable and room was clean. Staff could have been more friendly but they weren’t rude either.

2025-05-07 • via Nuitee
M
Marc
10
Pros:

LOL

2025-05-05 • via Nuitee