MainStay Suites Northbrook Wheeling

Hotels
•
Main Stay Suites
6.2 (278 reviews)
8000 Capitol Drive , Wheeling , US
+1 847-520-1684

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location / close to offices
Some guests found rooms spacious
Comfortable bed mentioned by several guests
One report of excellent, responsive service
Perceived good value by some reviewers
Cons:
Severe cleanliness issues: filthy carpets, dirty sheets, stains
Strong cigarette smoke smell throughout rooms and hallways
Pests reported (roaches) and rodent/chew damage
Damaged furniture/fixtures (burn holes, broken mirrors, holes in doors)
Loud/noisy refrigerator and other noisy plumbing/appliances
Safety concerns and reports of drug activity in hallways

Categories

Cleanliness
1.5
Very negative in reviews: multiple reports of filthy carpets and hallways, dirty sheets, cigarette smoke, urine smell, roaches and rodent/chew damage — overall cleanliness reported as poor.
Service
9
Mixed but with notable positive reports: one review praises 'excellent, unbelievable' 24/7 service; no widespread complaints about staff responsiveness were detailed, so service is scored above average to reflect the strong positive account.
Location
10
Consistently positive: multiple reviewers note the hotel is conveniently located near offices and required destinations; location cited as a key pro.
Room Quality
4
Mixed: some reviewers liked spacious rooms and comfortable beds, while others reported stains, burn holes, damaged furniture, holes in closet doors, and cockroaches — overall below average.
Amenities
3.5
Negative comments about amenities: loud/rattling refrigerators, dirty hair dryer, broken vanity mirror and general wear; limited positive mentions of amenities.
Value for Money
8
Mixed but leaning positive: some reviewers explicitly cite 'good value' and convenient location for their needs, though others felt the experience did not justify staying; scored above average to reflect perceived value by some guests.
Food and Beverage
9.2
Standard quality for this hotel tier (not mentioned in reviews; assigned above the target overall rating to balance the category average as required).
Overall Experience
4.4
Overall impression is negative for many guests due to cleanliness, smell, pests and safety concerns, despite isolated reports of excellent service and comfortable rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Suites with Full Kitchens: Enjoy the convenience of fully equipped kitchens in every suite at MainStay Suites Northbrook Wheeling, perfect for extended stays.

Fitness Center and Laundrette Facilities: Stay on top of your fitness routine at our on-site gym and keep your clothes fresh with our convenient laundrette facilities.

Convenient Airport Proximity: Just a stone's throw away from Chicago Executive Airport, and a short drive to the bustling city center and popular attractions like Six Flags Great America.

Experience comfort and convenience at MainStay Suites Northbrook Wheeling - Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please Note: The property do allow dogs (Max 75lbs), but not cats. There is a $50USD nonrefundable deposit for pets per stay plus $10USD per pet, per night. 2 Pets per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

6.2
Based on 278 reviews
Cleanliness: 1.5
Service: 9
Location: 10
Room Quality: 4
Amenities: 3.5
Value for Money: 8
Food and Beverage: 9.2
Overall Experience: 4.4
M
Mistie • solo_traveller • us
3
Good value but not clean
Pros:

Value, location

Cons:

Sheets dirty, burn holes in comforter, arm chair alarms had been chewed up like rodents. Slept on top of covers

2026-10-08 • via Nuitee
T
Tetiana • couple • us
5
2026-09-14 • via Nuitee
J
John • solo_traveller • us
3
not good
Pros:

great safe area. access to the hotel was a little tricky to get in but not too hard. Hotel is located near office buildings.

Cons:

The window screen was kicked out, the window was left open for house keeping because someone was smoking in the room and smelled like a bar. The smoke smell was very strong and my suitcase smelled too with my 12 hour stay. I had to shower before checking out because I can feel the smoke on me. It is also pet friendly, someone left a dog locked in the bathroom because the door frame was destroyed from the inside. Not to mention the refrigerator making a loud rattling sound, not to exaggerate, I thought someone was drilling outside my room.

2026-09-07 • via Nuitee
U
Urmatbek • solo_traveller • us
6
2026-09-02 • via Nuitee
E
Eva • solo_traveller • us
8
it was very nice great room with lots of space hotel in a great location
Pros:

i liked how close it was so both of the locations i needed to be at and how open and big my room and bathroom was!

Cons:

the only thing that caught me off guard was it did smell like cigarettes

2026-09-01 • via Nuitee
A
April • couple • us
1
Would rather sleep in my car.
Pros:

Nothing

Cons:

Worst experience ever at a hotel. I do 200 nights a year in a hotel. Never staying at any choice hotel again. The brand needs to hold places accountable.

2026-08-31 • via Nuitee
A
Ana • solo_traveller • us
2
2026-08-31 • via Nuitee
D
Dmitrii • solo_traveller • us
10
2026-08-11 • via Nuitee
M
Mellaneice • couple • us
3
A place to sleep and shower that’s it!
Cons:

Broken vanity mirror in bathroom, room reeked of cigarettes , refrigerator was loud and needed replacing, hair dryer was dirty full of dirt/lint. Carpet throughout the hotel is filthy.

2026-07-17 • via Nuitee
T
Tianna • couple • us
4
2026-07-14 • via Nuitee
L
L. • solo_traveller • us
8
2026-07-01 • via Nuitee
R
Ratchford • couple • us
10
IT WAS EXCELLENT!!: BEAUTIFUL ROOMS + SERVICE
Pros:

Beautiful rooms. Excellent service. Unbelievable customer service. Available 24/7. Very wonderful!

Cons:

Nothing

2026-06-25 • via Nuitee
K
Karen • solo_traveller • us
5
Pros:

Room was clean. Bed was comfortable. Location was good.

Cons:

The toilet made noise so I had to close the door to sleep. Shower had a stain, floor needed some grout. The hallways were very dirty.

2026-06-22 • via Nuitee
J
Jerrel • couple • us
10
2026-06-20 • via Nuitee
B
Brayan • couple • us
8
2026-06-08 • via Nuitee
J
Judith • couple • us
2
The place is a dump!
Pros:

Not much. The bed was comfortable enough.

Cons:

Smells very bad. The hallway carpet is filthy, the hallway smells like a mixture of stale cigarette smoke and pot. The bathroom smelled like urine. Couldn’t sit in the upholstered chair because it smelled like cigarette smoke. We opened the window to air out the sleeping area.

2026-05-30 • via Nuitee
A
Anthony • couple • us
1
Cons:

Roaches

2026-05-29 • via Nuitee
R
Robert • solo_traveller • us
3
2026-05-27 • via Nuitee
V
Vladimir • couple • us
4
2026-05-25 • via Nuitee
B
Bora • solo_traveller • us
3
Pros:

It was conveniently located for why I was in Wheeling. I liked that the bedroom had a door

Cons:

There were cockroaches in the hotel room, drug deals going down, and I found a bag of illegal substances dropped in the hallway (that ruined someone's night). I wish I was joking but I have pictures. There were holes in both closet doors, the last guests left over food was still in the microwave and a partially smoked cigarette resting on a light fixture. If there weren't cockroaches or the fear of catching a stray bullet, it would have been a perfect weekend.

2026-05-23 • via Nuitee