MainStay Suites Northbrook Wheeling

Hotels
•
Main Stay Suites
6.4 (404 reviews)
8000 Capitol Drive , Wheeling , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Unpleasant smells
Dirty rooms
Rude service
Maintenance issues

Categories

Cleanliness
4.18
Multiple issues of smoke and cockroaches reported which affected the cleanliness.
Service
7.65
Staff were helpful but there were reports of rude service at the front desk.
Location
8.19
Location was advantageous for guests, noted positively in multiple reviews.
Room Quality
5.14
Issues with room conditions, including odors, broken items, and overall discomfort.
Amenities
6.17
Basic amenities available, but several complaints about maintenance.
Value for Money
6.13
Guests felt the price did not justify the experience due to multiple issues.
Food and Beverage
7.18
No specific mentions, average for hotel tier.
Overall Experience
6.55
Experience varied heavily with significant dissatisfaction reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:48

Property Description

Luxurious Suites with Full Kitchens: Enjoy the convenience of fully equipped kitchens in every suite at MainStay Suites Northbrook Wheeling, perfect for extended stays.

Fitness Center and Laundrette Facilities: Stay on top of your fitness routine at our on-site gym and keep your clothes fresh with our convenient laundrette facilities.

Convenient Airport Proximity: Just a stone's throw away from Chicago Executive Airport, and a short drive to the bustling city center and popular attractions like Six Flags Great America.

Experience comfort and convenience at MainStay Suites Northbrook Wheeling - Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please Note: The property do allow dogs (Max 75lbs), but not cats. There is a $50USD nonrefundable deposit for pets per stay plus $10USD per pet, per night. 2 Pets per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.4
Based on 404 reviews
Cleanliness: 4.18
Service: 7.65
Location: 8.19
Room Quality: 5.14
Amenities: 6.17
Value for Money: 6.13
Food and Beverage: 7.18
Overall Experience: 6.55
L
L. • solo_traveller • us
8
2026-07-01 • via Nuitee
R
Ratchford • couple • us
10
IT WAS EXCELLENT!!: BEAUTIFUL ROOMS + SERVICE
Pros:

Beautiful rooms. Excellent service. Unbelievable customer service. Available 24/7. Very wonderful!

Cons:

Nothing

2026-06-25 • via Nuitee
K
Karen • solo_traveller • us
5
Pros:

Room was clean. Bed was comfortable. Location was good.

Cons:

The toilet made noise so I had to close the door to sleep. Shower had a stain, floor needed some grout. The hallways were very dirty.

2026-06-22 • via Nuitee
J
Jerrel • couple • us
10
2026-06-20 • via Nuitee
B
Brayan • couple • us
8
2026-06-08 • via Nuitee
J
Judith • couple • us
2
The place is a dump!
Pros:

Not much. The bed was comfortable enough.

Cons:

Smells very bad. The hallway carpet is filthy, the hallway smells like a mixture of stale cigarette smoke and pot. The bathroom smelled like urine. Couldn’t sit in the upholstered chair because it smelled like cigarette smoke. We opened the window to air out the sleeping area.

2026-05-30 • via Nuitee
A
Anthony • couple • us
1
Cons:

Roaches

2026-05-29 • via Nuitee
R
Robert • solo_traveller • us
3
2026-05-27 • via Nuitee
V
Vladimir • couple • us
4
2026-05-25 • via Nuitee
B
Bora • solo_traveller • us
3
Pros:

It was conveniently located for why I was in Wheeling. I liked that the bedroom had a door

Cons:

There were cockroaches in the hotel room, drug deals going down, and I found a bag of illegal substances dropped in the hallway (that ruined someone's night). I wish I was joking but I have pictures. There were holes in both closet doors, the last guests left over food was still in the microwave and a partially smoked cigarette resting on a light fixture. If there weren't cockroaches or the fear of catching a stray bullet, it would have been a perfect weekend.

2026-05-23 • via Nuitee
L
L. • solo_traveller • us
7
2026-05-05 • via Nuitee
S
Sean • family_with_children • us
8
2026-05-02 • via Nuitee
B
Brand On • solo_traveller • us
8
Pros:

Close to my location

Cons:

The smells in the hallways were my only issues mainly. There's a musty tangy smell walking pass the desk down the hallway. But I did see staff cleaning.

2026-04-20 • via Nuitee
A
Ana • extended_group • us
2
Is my first time and never come back
Cons:

Matress broken, I tried to call using that phone on the table to report it, phone not working, I was on third floor, all third floor with strong smell to cannabis (and the hotel is smoke free)

2026-04-13 • via Nuitee
R
Raske • couple • us
1
Never Again! Worst Hotel Ever!
Cons:

This place is disgusting! The smell of cat urine, cigarettes and mold are in every inch of this place. It’s awful. Staff was nowhere to be found. There are stains everywhere!
I would have rather stayed in my car!!

2026-04-13 • via Nuitee
S
Stanislav • couple • us
10
2026-04-02 • via Nuitee
E
Ernest • couple • us
10
2026-03-30 • via Nuitee
P
Piotr • family_with_children • us
1
Pros:

Rude from begining

Cons:

Check out is 11 am they Knocking to door till 7:30 am

2026-03-27 • via Nuitee
P
Piotr • family_with_children • us
1
Pros:

Rude from begining

2026-03-27 • via Nuitee
S
Stephen • solo_traveller • us
3
Avoid at all costs!
Pros:

Location

Cons:

I've stayed here once a year for 5 years. Never again as it has gone downhill considerably. First, customer experience is nonexistent. My flight to the area was postponed due to massive snowstorms, but neither Choice nor the property would allow me to move my prepaid reservation out two days. I ended up paying for 5 nights instead of 3 for a subpar hotel. The entire hotel smells odd from the moment you enter the lobby. The room smelled of cigarette smoke even though I booked a non-smoking room. TV service was out. The front desk told me it was being fixed. Three days later, still no TV. There were stains on the room carpet, lampshades, and ceiling. The bathroom door had a big hole punched in it. Paint in the bathroom was peeling in multiple places, the showerhead pipe was loose, and the sink stopper unit wasn't connected. And then there was the cockroach that I had to kill the first morning after stepping out of the shower. See pics for proof.

2026-03-21 • via Nuitee