MainStay Suites Northbrook Wheeling

Hotels
•
Main Stay Suites
6.4 (408 reviews)
8000 Capitol Drive , Wheeling , us
+1 847-520-1684

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Unpleasant smells
Dirty rooms
Rude service
Maintenance issues

Categories

Cleanliness
4.18
Multiple issues of smoke and cockroaches reported which affected the cleanliness.
Service
7.65
Staff were helpful but there were reports of rude service at the front desk.
Location
8.19
Location was advantageous for guests, noted positively in multiple reviews.
Room Quality
5.14
Issues with room conditions, including odors, broken items, and overall discomfort.
Amenities
6.17
Basic amenities available, but several complaints about maintenance.
Value for Money
6.13
Guests felt the price did not justify the experience due to multiple issues.
Food and Beverage
7.18
No specific mentions, average for hotel tier.
Overall Experience
6.55
Experience varied heavily with significant dissatisfaction reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:48

Property Description

Luxurious Suites with Full Kitchens: Enjoy the convenience of fully equipped kitchens in every suite at MainStay Suites Northbrook Wheeling, perfect for extended stays.

Fitness Center and Laundrette Facilities: Stay on top of your fitness routine at our on-site gym and keep your clothes fresh with our convenient laundrette facilities.

Convenient Airport Proximity: Just a stone's throw away from Chicago Executive Airport, and a short drive to the bustling city center and popular attractions like Six Flags Great America.

Experience comfort and convenience at MainStay Suites Northbrook Wheeling - Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please Note: The property do allow dogs (Max 75lbs), but not cats. There is a $50USD nonrefundable deposit for pets per stay plus $10USD per pet, per night. 2 Pets per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

6.4
Based on 408 reviews
Cleanliness: 4.18
Service: 7.65
Location: 8.19
Room Quality: 5.14
Amenities: 6.17
Value for Money: 6.13
Food and Beverage: 7.18
Overall Experience: 6.55
U
Urmatbek • solo_traveller • us
6
2026-09-02 • via Nuitee
E
Eva • solo_traveller • us
8
it was very nice great room with lots of space hotel in a great location
Pros:

i liked how close it was so both of the locations i needed to be at and how open and big my room and bathroom was!

Cons:

the only thing that caught me off guard was it did smell like cigarettes

2026-09-01 • via Nuitee
A
Ana • solo_traveller • us
2
2026-08-31 • via Nuitee
A
April • couple • us
1
Would rather sleep in my car.
Pros:

Nothing

Cons:

Worst experience ever at a hotel. I do 200 nights a year in a hotel. Never staying at any choice hotel again. The brand needs to hold places accountable.

2026-08-31 • via Nuitee
D
Dmitrii • solo_traveller • us
10
2026-08-11 • via Nuitee
M
Mellaneice • couple • us
3
A place to sleep and shower that’s it!
Cons:

Broken vanity mirror in bathroom, room reeked of cigarettes , refrigerator was loud and needed replacing, hair dryer was dirty full of dirt/lint. Carpet throughout the hotel is filthy.

2026-07-17 • via Nuitee
T
Tianna • couple • us
4
2026-07-14 • via Nuitee
L
L. • solo_traveller • us
8
2026-07-01 • via Nuitee
R
Ratchford • couple • us
10
IT WAS EXCELLENT!!: BEAUTIFUL ROOMS + SERVICE
Pros:

Beautiful rooms. Excellent service. Unbelievable customer service. Available 24/7. Very wonderful!

Cons:

Nothing

2026-06-25 • via Nuitee
K
Karen • solo_traveller • us
5
Pros:

Room was clean. Bed was comfortable. Location was good.

Cons:

The toilet made noise so I had to close the door to sleep. Shower had a stain, floor needed some grout. The hallways were very dirty.

2026-06-22 • via Nuitee
J
Jerrel • couple • us
10
2026-06-20 • via Nuitee
B
Brayan • couple • us
8
2026-06-08 • via Nuitee
J
Judith • couple • us
2
The place is a dump!
Pros:

Not much. The bed was comfortable enough.

Cons:

Smells very bad. The hallway carpet is filthy, the hallway smells like a mixture of stale cigarette smoke and pot. The bathroom smelled like urine. Couldn’t sit in the upholstered chair because it smelled like cigarette smoke. We opened the window to air out the sleeping area.

2026-05-30 • via Nuitee
A
Anthony • couple • us
1
Cons:

Roaches

2026-05-29 • via Nuitee
R
Robert • solo_traveller • us
3
2026-05-27 • via Nuitee
V
Vladimir • couple • us
4
2026-05-25 • via Nuitee
B
Bora • solo_traveller • us
3
Pros:

It was conveniently located for why I was in Wheeling. I liked that the bedroom had a door

Cons:

There were cockroaches in the hotel room, drug deals going down, and I found a bag of illegal substances dropped in the hallway (that ruined someone's night). I wish I was joking but I have pictures. There were holes in both closet doors, the last guests left over food was still in the microwave and a partially smoked cigarette resting on a light fixture. If there weren't cockroaches or the fear of catching a stray bullet, it would have been a perfect weekend.

2026-05-23 • via Nuitee
L
L. • solo_traveller • us
7
2026-05-05 • via Nuitee
S
Sean • family_with_children • us
8
2026-05-02 • via Nuitee
B
Brand On • solo_traveller • us
8
Pros:

Close to my location

Cons:

The smells in the hallways were my only issues mainly. There's a musty tangy smell walking pass the desk down the hallway. But I did see staff cleaning.

2026-04-20 • via Nuitee