Candlewood Suites Richmond - South by IHG

Hotels
•
Candlewood Suites
4301 Commerce Road , Richmond , us

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
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Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Convenient location
Modern amenities
Cons:
Dirty floors
No breakfast
Inconsistent housekeeping

Categories

Cleanliness
6.85
Dirty floors in some rooms and inconsistent housekeeping response.
Service
8.35
Staff is friendly and responsive but could improve in handling larger groups.
Location
8.85
Location was easy to get to, convenient for traveling.
Room Quality
7.85
Rooms are generally spacious and modern, but some require deodorizing.
Amenities
7.35
Some amenities like breakfast are lacking; kitchenette appreciated.
Value for Money
6.85
Value perception is mixed; cleanliness issues impact overall value.
Food and Beverage
5.85
No breakfast service offered at this location.
Overall Experience
8.85
Most experiences are positive with noted cleanliness and staff; would stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 10:23

Property Description

Modern Amenities
With a fitness centre and free WiFi, Candlewood Suites Richmond - South offers modern amenities for a comfortable stay.

Outdoor Enjoyment
Guests can relax and unwind on the sun terrace or enjoy a BBQ with the hotel's barbecue facilities.

Convenient Location
Located just 11 km from Greater Richmond Convention Centre, this IHG hotel is the perfect choice for travelers visiting Richmond.
Book now for a relaxing stay at Candlewood Suites Richmond - South!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

Cleanliness: 6.85
Service: 8.35
Location: 8.85
Room Quality: 7.85
Amenities: 7.35
Value for Money: 6.85
Food and Beverage: 5.85
Overall Experience: 8.85
C
Charles • couple • us
10
2026-08-17 • via Nuitee
J
JUSTIN • family_with_children • us
9
id stay again , everything was good. very clean facility. staff was cool too.
Pros:

very clean , well lit , and accessible.

Cons:

no "drinking" water or ice available.

2026-08-17 • via Nuitee
D
Dr. Lynn A. • couple • us
8
2026-08-15 • via Nuitee
L
Lisandro • couple • us
7
2026-08-10 • via Nuitee
M
Maurice • couple • us
8
2026-08-10 • via Nuitee
F
Francesca • couple • us
6
2026-08-06 • via Nuitee
M
Marquis • couple • us
10
2026-08-06 • via Nuitee
W
William • couple • us
1
Pros:

No breakfast pay $7 a night for parking

Cons:

Everything

2026-08-04 • via Nuitee
Q
Quinshawn • solo_traveller • us
10
2026-08-03 • via Nuitee
A
aimee • solo_traveller • us
1
Cons:

I was extremely disappointed. Property was run down. Elevator was broken down. Lobby was shabby and dirty. Front desk person was rude and uninterested in solving check in questions. They were not able to provide the room I booked and paid and unwilling to provide a refund on site. I don't know how they earned the positive ratings they have

2026-08-02 • via Nuitee
M
Mikhail • solo_traveller • us
10
2026-07-25 • via Nuitee
T
Theresa • solo_traveller • us
10
Pros:

The front desk person was great! I think her name was Denise. Very helpful.

Cons:

N/A

2026-07-23 • via Nuitee
M
Mikel • couple • us
10
AMAZING NIGHT AND MORNING
Pros:

the property was clean very quiet the guest was respectful to other guest. Mr.Brian is a helpful and outstanding worker with the little time we had together at the time we had a conversation about richmond, and the hotel rates felt like i knew him for years in such short time 🖤

Cons:

the parking lot is small but hey you can’t get all the good apples off the ground

2026-07-23 • via Nuitee
C
Cabassa • couple • us
5
2026-07-21 • via Nuitee
J
Jeff • solo_traveller • us
10
2026-07-19 • via Nuitee
C
charles • solo_traveller • us
7
2026-07-18 • via Nuitee
G
Gregory • couple • us
8
Pros:

Pricing and Property was overall neat and clean.. Friendly and welcoming staff team members

Cons:

The AC smelled like mildew when it would turn on was my only issue

2026-07-16 • via Nuitee
D
dawne • couple • us
10
2026-07-15 • via Nuitee
M
Michele • couple • us
6
Clean and quiet.
Pros:

Easy to get to from I95. Quiet. Room was clean.

Cons:

The hallways and the room smelled of cigarette smoke. The stove in the room did not work.

2026-07-15 • via Nuitee
S
Stacy • couple • us
5
2026-07-15 • via Nuitee