Candlewood Suites Richmond-South by IHG

Hotels
•
IHG
7.6 (397 reviews)
4301 Commerce Rd, Richmond, Virginia, 23234 , Richmond , US
1-804-271-0016

listing image 1
Show all photos
Pets allowed

Facilities

Express check-out
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Terrace
Express check-in/check-out
Outdoor furniture
Picnic area
Elevator
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Convenient location
Modern amenities
Cons:
Dirty floors
No breakfast
Inconsistent housekeeping

Categories

Cleanliness
6.85
Dirty floors in some rooms and inconsistent housekeeping response.
Service
8.35
Staff is friendly and responsive but could improve in handling larger groups.
Location
8.85
Location was easy to get to, convenient for traveling.
Room Quality
7.85
Rooms are generally spacious and modern, but some require deodorizing.
Amenities
7.35
Some amenities like breakfast are lacking; kitchenette appreciated.
Value for Money
6.85
Value perception is mixed; cleanliness issues impact overall value.
Food and Beverage
5.85
No breakfast service offered at this location.
Overall Experience
8.85
Most experiences are positive with noted cleanliness and staff; would stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 10:23

Property Description

Welcome to Candlewood Suites Richmond-South by IHG, your perfect escape in the heart of Richmond!

Recreational Amenities
Stay active with our impressive 24-hour fitness center or unwind on the terrace while enjoying stunning views. Our hotel offers a tranquil picnic area and convenient barbecue grills for social gatherings under the sun.

Comfortable Accommodations
Each of our 104 air-conditioned rooms is designed for your comfort, featuring fully-equipped kitchens with full-sized refrigerators and stovetops. Enjoy complimentary high-speed internet and flat-screen TVs with cable programming for your entertainment needs.

Convenient Business Services
For business travelers, our 24-hour business center, express check-out, and on-site laundry services ensure that your stay is productive and seamless. Complimentary Wi-Fi throughout the property keeps you connected with ease.

Experience the best of Richmond today—book your stay at Candlewood Suites Richmond-South!

Important information:

  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 397 reviews
Cleanliness: 6.85
Service: 8.35
Location: 8.85
Room Quality: 7.85
Amenities: 7.35
Value for Money: 6.85
Food and Beverage: 5.85
Overall Experience: 8.85
T
Thomas • family_with_children • us
10
Pros:

Staff was welcoming
Room was immaculate
Everything i needed was in the room
Location is great

2026-02-13 • via Nuitee
L
LaShaunda • couple • us
2
Cons:

I didn’t get any rest at all

2026-02-12 • via Nuitee
E
Ed • extended_group • us
7
Good staff
Pros:

Coffee was great

Cons:

I realize you have a full kitchen in each room but was really hoping for some form of breakfast

2026-02-11 • via Nuitee
W
William • family_with_children • us
10
2026-01-22 • via Nuitee
J
jajuan • family_with_children • us
10
2026-01-21 • via Nuitee
T
Terri L • extended_group • us
10
Everything was wonderful.
Pros:

Abdoula was wonderful.. He helped me with my mother who has dementia and he was very kind

Cons:

the dishwasher was running in the room and there were no dishes in there.

2026-01-20 • via Nuitee
S
Shelby • extended_group • us
10
2026-01-20 • via Nuitee
D
Deon • couple • us
9
Comfortable
Pros:

This is hometown for me. I really like the remodel.

Cons:

No breakfast bar.

2026-01-20 • via Nuitee
T
Timothy • couple • us
6
Pros:

Size of the rooms

Cons:

One ice machine

2026-01-20 • via Nuitee
B
Brenda • family_with_children • us
10
Pros:

Great room with a sweet kitchen area.

Cons:

Difficult to find the lobby. No sign on the building indicating the front desk.

2026-01-20 • via Nuitee
A
Ariel • solo_traveller • us
10
2026-01-19 • via Nuitee
D
Devin • solo_traveller • us
10
Cozy
Pros:

Shower was amazing!

2026-01-19 • via Nuitee
J
Juan • family_with_children • us
8
2026-01-19 • via Nuitee
C
Chelcee • extended_group • us
10
2026-01-19 • via Nuitee
B
Brooklynn • solo_traveller • us
6
2026-01-19 • via Nuitee
D
Daniel • solo_traveller • us
9
Pros:

the amenities.

2026-01-19 • via Nuitee
D
Doug • couple • us
9
Happy
Pros:

Clean and friendly.

Cons:

Possibly a small continental breakfast.

2026-01-15 • via Nuitee
N
Nicholas • couple • us
9
Comfy and stress free stay while traveling through the city
Pros:

Very friendly staff, room was very clean and spacious. Plenty of parking, and multiple entrances so that you can park close to your room and enter. My did was with me, no issues and comfy stay for him too. Kitchenette and fridge were a very nice touch. If you’re traveling with things that need to be kept cold or you like to cook on your own, this place is for you. Also a shared grill and flat top in the common area. Walk in shower was a excellent touch as well.

2026-01-15 • via Nuitee
S
Sainabou • family_with_children • us
9
Nothing bad to say here
Pros:

It was quiet and accommodating for me and my dogs

Cons:

N/a

2026-01-14 • via Nuitee
P
Parks • couple • us
10
Great place to stay and a good value.
Pros:

Very clean, spacious, quality room appliances, and great service

Cons:

Floor was uneven, possibly a structural or installation issue.

2026-01-13 • via Nuitee