Quality Inn & Suites Chesterfield Village

Hotels
•
Quality Inn
7.7 (374 reviews)
3930 South Overland Avenue , Springfield , US
+1 541-516-1250

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Pets allowed
Heated pool
See all facilities

Review Highlights

Pros:
Convenient, desirable location
Several staff members very helpful and accommodating (including disability accommodations)
Indoor pool and generally good breakfast noted by guests
Large rooms reported by some guests
Perceived good value for the price
Cons:
Widespread cleanliness problems: mold, mildew, filthy carpets
Reports of a rude/front-desk employee and inconsistent service from some staff
Room issues: hole in wall, A/C failures, strong odors
Untidy ice machine and pool area not matching online photos; pool closes early
Slippery handicap roll-in shower caused a fall for one guest

Categories

Cleanliness
3.8
Multiple reports of mildew, mold on ceilings and walls, filthy carpets and slimy ice machine — clear cleanliness issues that significantly lowered this score.
Service
9.2
Mixed but largely positive: several guests called staff helpful and accommodating (room upgrades for disabled guests, easy room changes), though one front-desk employee was repeatedly reported as rude and confrontational.
Location
9.5
Frequently praised as a strong asset (good neighborhood, convenient off James River); many guests cited location as a main reason to stay.
Room Quality
4.8
Multiple rooms reported with mold, strong mildew/urine-like odors, a hole in the wall, and an instance of a/c failure — room condition is a notable weakness.
Amenities
8.2
Indoor pool and breakfast area noted positively, but guests mentioned the pool didn’t match online photos, early pool closing time, and a dirty/slimy ice machine.
Value for Money
9.5
Several guests said the location and price made the hotel a good value and that they'd continue to choose it despite some issues.
Food and Beverage
7.3
Limited comments: one guest praised a clean/good breakfast; otherwise few mentions — overall modestly positive but not a standout.
Overall Experience
9.3
Varied stays: many guests had positive, satisfactory experiences (helpful staff, clean rooms for some), but recurring cleanliness and isolated service incidents tempered some visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location
Located just south of downtown Springfield, Quality Inn Springfield is only 15 minutes away from Missouri State University, making it an ideal choice for visitors to the area.

Comfortable Accommodations
Each non-smoking room at Quality Inn Springfield is equipped with modern amenities such as a coffee maker, refrigerator, and microwave, ensuring a comfortable stay for every guest.

Relaxing Amenities
Guests can unwind and enjoy the indoor pool, grab a bite at the Q Corner Café, or stay productive in the lobby business center. Plus, with free coffee all day and freshly baked cookies every evening, the hotel goes above and beyond to make your stay enjoyable.

Book your stay at Quality Inn & Suites Springfield now to experience comfort and convenience during your visit to Springfield!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SGF

Location

Guest Reviews

7.7
Based on 374 reviews
Cleanliness: 3.8
Service: 9.2
Location: 9.5
Room Quality: 4.8
Amenities: 8.2
Value for Money: 9.5
Food and Beverage: 7.3
Overall Experience: 9.3
R
rivera • family_with_children • us
10
Pros:

Cleanliness

2026-11-07 • via Nuitee
R
Richardson • couple • us
10
Awesome and comfortable
Pros:

Clean, affordable, quiet.

Cons:

Nothing

2026-11-07 • via Nuitee
K
Kelly Briscoe • family_with_children • us
8
Very comfortable and Clean, just ridiculous incidental fees.
Pros:

The room was very clean and roomy. We enjoyed the pool.

Cons:

The lady at the front desk was not very pleasant. I stay at a lot of hotels, and I have never ever paid a $100 incidental fee, yes, you get it back but I have never paid that much. The stay was very nice but I would not return unless they reduced the incidental fee. I have stayed at a lot higher end hotels that only charge $25.

2026-11-06 • via Nuitee
C
Chelsey • family_with_children • us
10
2026-10-30 • via Nuitee
L
Linda • solo_traveller • us
10
2026-10-22 • via Nuitee
S
Shannon • couple • us
5
The location is the value with this one.
Pros:

I love South Springfield. Chesterfield is a hidden gem of Springfield. This hotel is right off of James River!

Cons:

It has been two years since I have stayed here and things have went downhill a bit. The man working the front desk needs to work on his people
Skills a lot. He not only offended me but every other guest I saw him interact with.
I mentioned I need a downstairs room because my son is in a wheelchair and there is no elevator and at least 4 times he told me they don’t have to have an elevator. Ok…. But I need a downstairs room. The room was moldy it smelled awful. He gave me a bottle of spray to spray on the carpets! It did not help. We dealt with it though. I will continue to choose this hotel for now but I hope to see improvements next time!

2026-10-18 • via Nuitee
K
Kimberly • couple • us
10
2026-10-16 • via Nuitee
S
Sharon • family_with_children • us
10
2026-10-15 • via Nuitee
J
Jason • solo_traveller • us
6
2026-09-17 • via Nuitee
M
Michael • solo_traveller • us
9
Pros:

Staff very helpful. Hotel was just what we needed. Will stay there again for sure.

2026-09-16 • via Nuitee
B
Brittany • solo_traveller • us
3
Pros:

It was comfor the most part

Cons:

The lady that checked us in started with an attitude. Then we got to the room and it smelled like mildew and the bathroom smelled like rotten milk

2026-09-15 • via Nuitee
J
Joe • couple • us
1
The hotel needs a good cleaning. The carpet all over the hotel was filthy.
Pros:

The property was ok. It was not clean. The ice machine on the first floor was filthy and slimmy.

Cons:

Room 118 has mold all over the ceiling. The bathroom smelled like someone urinated on the walls and never cleaned. The wall between the two beds had lots of mold buildup and on the carpet. So I managed to get a different room. It smelled so bad in that room.

2026-09-11 • via Nuitee
F
Francesco • couple • it
8
2026-09-10 • via Nuitee
D
Dalafa2016 • solo_traveller • us
9
Cons:

Our first night there was horrible due to the a/c not working. We had it set on the lowest setting but it was still warmer than in the hallway. Thankfully they switched our room with no problem

2026-09-10 • via Nuitee
D
Doggett • solo_traveller • us
1
2026-09-09 • via Nuitee
T
Tyler • couple • us
10
It was a great experience
Pros:

Indoor pool, nice clean room

Cons:

No elevator and pool closes early should atleast be open till midnight

2026-09-08 • via Nuitee
A
Andrea • solo_traveller • us
8
2026-09-07 • via Nuitee
J
JOSEPH • solo_traveller • us
10
Pros:

Great place

2026-08-31 • via Nuitee
W
Wayne • solo_traveller • us
10
Pros:

They accommodated us with room upgrade once they found out my wife was disabled and couldn't do stairs. We were very great full

2026-08-23 • via Nuitee
H
Helen • solo_traveller • nz
10
Great stay
Pros:

Large room and clean breakfast was also great 👍

Cons:

All was good

2026-08-21 • via Nuitee