Royal Palace Hotel

Hotels
7.1 (123 reviews)
Avenida Abraham Lincoln, 116 , Santo Domingo , do

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Room maintenance issues
Inadequate amenities

Categories

Cleanliness
5.98
Multiple mentions of poor conditions and broken items.
Service
8.95
Generally positive experiences with staff, although mismanagement noted.
Location
8.99
Good location mentioned in several reviews.
Room Quality
5.44
Issues with room maintenance and broken facilities.
Amenities
6.47
Deficient facilities and poor breakfast options reported.
Value for Money
6.93
Mixed comments on pricing and room quality.
Food and Beverage
5.98
Below expectations, with limited breakfast offerings.
Overall Experience
8.05
Some positive experiences but overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:06

Property Description

Convenient City Center Location
The Royal Palace Hotel is strategically situated in the heart of the city, near key landmarks such as the General Directorate of Migration and the Spanish Embassy. Explore the nearby Heroes Center and the historic Colonial Zone, just a short 10-minute drive away.

Comfortable and Functional Accommodations
Experience a cozy stay in our simply furnished rooms equipped with essential amenities. Enjoy complimentary breakfast, relax in a room with air conditioning and cable TV, and stay connected with Wi-Fi. Each room also features a private bathroom with hot water and a convenient fridge.

24-Hour Front Desk and Nearby Attractions
Our dedicated front desk staff is available round the clock to assist you. Whether you're arriving late or need help with anything during your stay, we've got you covered. Additionally, the hotel's proximity to Las Americas International Airport and the Dr. Rafael Moscoso National Botanical Garden offers added convenience for travelers.

Book your stay at The Royal Palace Hotel for a memorable experience in Santo Domingo.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SDQ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for US$15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 123 reviews
Cleanliness: 5.98
Service: 8.95
Location: 8.99
Room Quality: 5.44
Amenities: 6.47
Value for Money: 6.93
Food and Beverage: 5.98
Overall Experience: 8.05
A
Amanda • couple • es
10
2026-02-13 • via Nuitee
N
Nancy • couple • mx
2
2026-01-20 • via Nuitee
Y
Yesika • solo_traveller • co
1
NO VOLVERÍA: Cobros indebidos y privacidad inexistente.
Cons:

Mi experiencia en el Hotel Royal Palace fue completamente decepcionante. Desde el inicio hubo mala atención y muy poca organización. Me dieron un precio al momento del check-in y, después de haber pagado, me cobraron un valor adicional argumentando que el encargado se había equivocado. Esto me pareció una falta total de seriedad.
Además, la seguridad y la privacidad malisima. Varias veces entraron a mi habitación sin tocar la puerta ni pedir autorización, lo cual me hizo sentir muy incómoda e insegura durante toda la estadía.
Las instalaciones tampoco cumplen con lo que prometen: el televisor no funcionaba, el estado general del lugar es bastante deficiente y no invita para nada a una estancia agradable. Nunca utilicé el desayuno porque, sinceramente, no me sentía a gusto en el hotel.
En resumen, una experiencia pésima: mala atención, cobros indebidos, instalaciones deficientes y cero respeto por la privacidad del huésped. No lo recomiendo para nada.

2026-01-20 • via Nuitee
A
Alvaro • couple • co
10
Excelente todo ! Lo Recomiendo y seguro volveré !
Pros:

El alojamiento estaba impecable, desde que llegué hasta que me fui!
La atención del personal fue excelente. Me atendieron mejor que 5 estrellas.

2026-01-19 • via Nuitee
L
Luna Visitación • solo_traveller • pe
8
Bien
Pros:

Desayuno y atención

Cons:

Servicio de agua en ducha

2026-01-14 • via Nuitee
N
Nelianny • couple • do
8
2026-01-13 • via Nuitee
G
Goulos • couple • br
9
2026-01-10 • via Nuitee
R
Rafael • couple • us
10
2026-01-06 • via Nuitee
R
Rosa • couple • do
7
2026-01-03 • via Nuitee
D
Di Tondo • couple • ht
10
Pros:

Great place everything was super!,!! Great and educated staff 💯

2025-12-26 • via Nuitee
I
Ivetsi • solo_traveller • do
9
2025-12-22 • via Nuitee
P
Payano • solo_traveller • do
10
Sin lugar a dudas
Pros:

Cercanía a puntos específicos

Cons:

Nada

2025-12-16 • via Nuitee
N
nicolas • family_with_children • cn
1
never come back this hotel again, worst experience.
Pros:

the location is relatively good

Cons:

terrible, everything was broken.

2025-12-05 • via Nuitee
G
gonzalez • extended_group • gt
4
Pésima
Pros:

Nada

Cons:

El sofá estaba en mal estado
La puerta del baño no cerraba
El precio de la habitación subió al estar en el lugar

2025-11-28 • via Nuitee
J
Jennifer • family_with_children • co
4
Pésimo
Pros:

La primera noche fue amable el señor que atendió

Cons:

Que nos quitaran la reserva porque había concierto y no respetaron la habitación reservada
Nos metieron a 9 en dos habitaciones
Fueron cero considerados con el desayuno porque estaban listos para cobrar como si fuéramos delincuentes

2025-11-27 • via Nuitee
R
Raon Alberto • family_with_children • do
9
2025-11-27 • via Nuitee
M
Mendoza • couple • co
7
2025-11-24 • via Nuitee
D
Diana • couple • do
7
Buena ubicacion
Pros:

La ubicacion

Cons:

Mucho ruido de la avenida por la noche

2025-11-24 • via Nuitee
J
Jose • couple • do
7
Pros:

Todos

Cons:

Las instalaciones eléctricas

2025-11-12 • via Nuitee
S
Silvia Teresinha • solo_traveller • br
6
Não recomendo, custo benefício não valem.
Pros:

Equipe atenciosa.

Cons:

Não tinha cadeira para tomar o café da manhã. Não tinha variação no café da manhã trazido no quarto em um marmitex composto por duas fatias de pão de forma, ovo mexido, um pedacinho de queijo quente e suco artificial, o café preto tinha que pegar no hall de entrada quando sobrava.
O chuveiro do banheiro estava vasando água pelo cano do chuveirinho que fica pendurado e que servia como chuveiro saindo pouca água para o banho. Cortinas das janelas não abrem.
O hall de entrada é bem pequeno junto com a garagem.
As redondezas do hotel é bem perigosa.

2025-11-10 • via Nuitee