Charlotte Street Hotel, Firmdale Hotels

Hotels
9.4 (278 reviews)
15/17 Charlotte Street Hotel , London , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Fantastic location
Helpful staff
Comfortable rooms
Beautiful decor
Cons:
Rude reservation staff
Slow bar service
Noisy restaurant

Categories

Cleanliness
9.35
Generally mentioned as clean and neat, with some minor issues.
Service
9.85
Staff consistently described as helpful and friendly.
Location
9.85
Located ideally for easy access to city attractions.
Room Quality
9.35
Rooms noted for comfort and aesthetic appeal.
Amenities
9.15
Good amenities available, although some minor feedback mentioned.
Value for Money
8.85
Perceived as high value, though some slight concerns expressed.
Food and Beverage
9.05
Food quality generally good but some aspects could be improved.
Overall Experience
9.75
Overall experience rated as excellent by most reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:52

Property Description

Elegant Design and Classic Elegance
Charlotte Street Hotel seamlessly blends contemporary London design with classic elegance, featuring period fireplaces and a wood-panelled library room that exude sophistication.

Luxurious Bedrooms with Artistic Touches
Indulge in the charm of early 20th Century artwork adorning the walls of the bedrooms. Each room is tastefully styled with classic prints, elegant beds, and luxurious furnishings, offering a perfect blend of comfort and artistic inspiration.

Exceptional Amenities and Convenient Location
From a private cinema room and 24-hour room service to a well-equipped gym, Charlotte Street Hotel ensures a memorable stay. Situated just minutes away from Soho's vibrant dining scene and major London attractions, including Oxford Street and the British Museum, this hotel offers both luxury and convenience.

Experience the perfect blend of elegance and modern comfort at Charlotte Street Hotel. Book your stay now for an unforgettable London getaway.

Important information:

Please note, only the following room types can accommodate extra beds and cribs: Deluxe Room, Junior Suite, Loft Suite and Superior Loft Suite.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for £78 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is needed) and costs GBP 66 per day.

Location

Property Video

Guest Reviews

9.4
Based on 278 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.85
Room Quality: 9.35
Amenities: 9.15
Value for Money: 8.85
Food and Beverage: 9.05
Overall Experience: 9.75
A
aude • couple • fr
10
2026-02-12 • via Nuitee
T
tamar • couple • il
10
Amazing stay. The pnly problem now is how i can go to another hotel in London 🫣
Pros:

The team
The hospitality
The room and the 🛌
The breakfast
The location

2026-01-30 • via Nuitee
K
Knut • couple • ch
10
2026-01-28 • via Nuitee
I
Ian • couple • gb
10
2026-01-26 • via Nuitee
J
juliane • family_with_children • fr
9
2026-01-24 • via Nuitee
D
David • solo_traveller • us
10
2026-01-23 • via Nuitee
A
annette • solo_traveller • gb
10
2026-01-20 • via Nuitee
G
Gordon • family_with_children • gb
9
2026-01-19 • via Nuitee
J
Jan • family_with_children • se
9
2026-01-19 • via Nuitee
C
catherine • couple • gb
9
2026-01-12 • via Nuitee
F
Fabrice • couple • fr
10
2026-01-08 • via Nuitee
B
Bartlomiej • extended_group • ua
9
2026-01-01 • via Nuitee
A
Alexandra • family_with_children • ch
9
2025-12-30 • via Nuitee
S
steve • solo_traveller • gb
9
Very comfortable stay
Pros:

fantastic location , very helpful staff

2025-12-02 • via Nuitee
B
Barbara • solo_traveller • be
10
Wonderful
Pros:

Very welcoming staff

Cons:

The croissants at breakfast 🙃

2025-11-22 • via Nuitee
C
Chuba • couple • us
9
A great boutique hotel in a perfect central London location with and amazing staff.
Pros:

1) Staff, exceeded expectations. 2) Location, close to my office and lovely to walk around. 3) Oscars for morning meetings, everyone in town seems to know it. 4) Residents lounge for quiet meetings with tea.

Cons:

I really liked everything but for the sale of filling out this question: the shower in our loft room was nice and powerful but really tiny.

2025-11-21 • via Nuitee
G
George • couple • gr
10
2025-11-18 • via Nuitee
D
Darron • solo_traveller • gb
9
2025-11-14 • via Nuitee
R
Richard • couple • gb
10
2025-11-12 • via Nuitee
C
Claire • extended_group • gb
10
2025-11-05 • via Nuitee