The Peoria Hotel, SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
7.8 (356 reviews)
2701 W Lake Ave , Peoria , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
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Review Highlights

Pros:
Great staff
Good location
Cons:
Dirty rooms
No pool

Categories

Cleanliness
6.88
Multiple mentions of dirty carpets and unkempt rooms.
Service
8.85
The staff was noted to be great and helpful.
Location
8.89
Guests appreciated the location of the hotel.
Room Quality
6.84
Rooms described as not up to standard, issues with cleanliness and maintenance.
Amenities
7.37
Positive comments about breakfast, but many amenities were not available, such as the pool.
Value for Money
7.83
Guests felt they could get better value elsewhere based on room quality.
Food and Beverage
7.38
Breakfast options received a lukewarm reception, lacking quality items.
Overall Experience
8.35
Mixed feelings, with some positive interactions but overall disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-26 09:31

Property Description

Convenient Location
Located in the heart of Peoria, just 5 miles from Bradley University and the Peoria Civic Center, SpringHill Suites by Marriott Peoria offers easy access to key attractions.

Suite Perks
Each suite is equipped with a kitchenette, iPod docking station, and other modern amenities for a comfortable stay.

On-Site Amenities
Guests can unwind in the indoor pool and hot tub, stay active at the fitness center, and take advantage of meeting rooms and a snack shop.

Experience comfort and convenience at SpringHill Suites by Marriott Peoria - book your stay now for a memorable visit!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 356 reviews
Cleanliness: 6.88
Service: 8.85
Location: 8.89
Room Quality: 6.84
Amenities: 7.37
Value for Money: 7.83
Food and Beverage: 7.38
Overall Experience: 8.35
D
Davenport • couple • us
10
2026-05-08 • via Nuitee
A
Ashley • couple • us
10
2026-04-21 • via Nuitee
T
Tina • solo_traveller • us
1
Pros:

I walked in looked at the facility and the room and turned around.And asked for a cancellation of my stay. They confirmed that I would just be charged for the day but I would receive a refund for the rest of the days that were scheduled.

Cons:

I have not received my refund.I am very upset about that.Also, the hotel is under construction and the people that are doing work on the hotel are living there.There's plastic sheeting and dust everywhere.

2026-04-19 • via Nuitee
G
Ganzow • family_with_children • us
3
Pros:

The breakfast was good, sadly they were out of orange juice, but had apple juice.

Cons:

The fact that the hallways smelled of weed strongly, gave me a headache, not to mention my child was staying with me. The sheets and towels were stained, the pool was out of commission, the cable did not work, there was wall paper peeling away from the wall, beard hair all over the counter and sink, we found blood stains on the pillow cases, there was a huge crack in the ceiling above the shower head. The elevator which had mirrored walls was filled with smears and hand prints. And the bed was very uncomfortable. Sadly, I did not take any photos and I wish I had. We also saw lots of materials like they were in the process of renovating, which I hope they do.

2026-03-02 • via Nuitee
D
Davis • extended_group • us
8
2026-03-02 • via Nuitee
M
Malaga • solo_traveller • us
10
2026-03-02 • via Nuitee
T
TyQueriyah • solo_traveller • us
10
2026-02-26 • via Nuitee
L
Leonard Schmitt • couple • us
10
2026-02-24 • via Nuitee
S
Susan • extended_group • us
10
2026-01-19 • via Nuitee
M
Michael • couple • us
6
Expected better from a Marriott facility.
Cons:

Carpet was stained. Air conditioner was noisy. Hallway noise was obtrusive.

2026-01-19 • via Nuitee
N
Norman • extended_group • us
7
2026-01-19 • via Nuitee
A
Adam • couple • us
10
Slept easy each night, great staff, elevator, and continental breakfast made for a comfortable stay
Pros:

The room was perfect for our needs. Having traveled back and forth the small lounge was helpful, and relaxing. The kitchenette was a great addition and surprise! The size we got for the price was excellent.

Cons:

Never a big fan of carpet due to never being extremely clean. The carpet was somewhat sticky and not very clean. The pillow selection was not terrible but not that good being small and not a great variety on firmness. The pool was going through maintenance so not fun one could not enjoy a dip in the pool after being outside for the majority of the day.

2026-01-19 • via Nuitee
P
Peggy • family_with_children • us
5
Wouldn’t go back,
Pros:

Room big.

Cons:

No pool! No alarm clock,

2026-01-15 • via Nuitee
D
Demorian • couple • us
1
2026-01-13 • via Nuitee
M
Marlene • extended_group • us
9
2025-10-21 • via Nuitee
M
Melissa • extended_group • us
7
2025-10-20 • via Nuitee
R
Richard • couple • us
8
2025-10-01 • via Nuitee
M
Melissa • solo_traveller • us
1
Not marriott standards
Pros:

Bed slept well.

Cons:

When I arrived, I walked in a room that was not up to marriott's standards, and I knew it. The carpet was dirty, and the sofas should be thrown out. There was a crack in the artwork in the first room. When I walked in; it didn't look clean. For some reason, my room was changed to dbl beds. I asked to change rooms immediately and was out of the room within seconds and was charged an additional fee. They shouldn't charge anyone anything! It was a better room, but it was still tacky and they should be embarrassed to give someone a unit that looks like it does. The coding is off, as well. They really need to do some renovations to this hotel. It's dated!

2025-09-19 • via Nuitee
G
Gina • family_with_children • us
5
Pros:

The rooms were unkempt and te bathroom was filthy. Walls were damaged.

2025-09-04 • via Nuitee
H
Hawkins • couple • us
4
I expected more from a Marriott
Pros:

Location & staff were great other than that, we won't be staying here again.

Cons:

The hotel room left MUCH to be desired, and for what we paid we could've stayed at another chain with a better room, I know because we were in Peoria 10 days prior.

The drapes, window heating/cooling device, ceiling, & floor were all stained with drops of some type of black substance.
The fixtures go back to late 1990's, the couch had a sunken in spot, the desk had a station to plug things in- that didn't attach to anything, and the tub, the bottom was covered with an I don't know what to stop you from seeing the rust.

Finally the smell, the smell was like a damp closet that hadn't been opened for a few years. When we came in the room was 78° in August & the cooling system was OFF! We turned it down to 68° and went out for dinner hoping the smell would clear and the room would be cool upon our return. The room only ever made it to 70°, but the smell- it was still there. We were to tired from traveling so we went to bed since it was only 1 night.

The breakfast was meh, Jimmy Dean things- that were warm- props to not having to nuke them yourself- cereal and bakery items. Zero decent protein offerings, not even Greek yogurt.

Luckily we were only there for 1 night- we won't be back.

If you do decide to stay refuse room 229.

2025-09-01 • via Nuitee