The Peoria Hotel, SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
7.8 (374 reviews)
2701 W Lake Ave , Peoria , us
+1 309-681-2700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great staff
Good location
Cons:
Dirty rooms
No pool

Categories

Cleanliness
6.88
Multiple mentions of dirty carpets and unkempt rooms.
Service
8.85
The staff was noted to be great and helpful.
Location
8.89
Guests appreciated the location of the hotel.
Room Quality
6.84
Rooms described as not up to standard, issues with cleanliness and maintenance.
Amenities
7.37
Positive comments about breakfast, but many amenities were not available, such as the pool.
Value for Money
7.83
Guests felt they could get better value elsewhere based on room quality.
Food and Beverage
7.38
Breakfast options received a lukewarm reception, lacking quality items.
Overall Experience
8.35
Mixed feelings, with some positive interactions but overall disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-26 09:31

Property Description

Convenient Location
Located in the heart of Peoria, just 5 miles from Bradley University and the Peoria Civic Center, SpringHill Suites by Marriott Peoria offers easy access to key attractions.

Suite Perks
Each suite is equipped with a kitchenette, iPod docking station, and other modern amenities for a comfortable stay.

On-Site Amenities
Guests can unwind in the indoor pool and hot tub, stay active at the fitness center, and take advantage of meeting rooms and a snack shop.

Experience comfort and convenience at SpringHill Suites by Marriott Peoria - book your stay now for a memorable visit!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIA

Location

Guest Reviews

7.8
Based on 374 reviews
Cleanliness: 6.88
Service: 8.85
Location: 8.89
Room Quality: 6.84
Amenities: 7.37
Value for Money: 7.83
Food and Beverage: 7.38
Overall Experience: 8.35
C
Cecilia • family_with_children • us
4
would not stay again
Pros:

Staff was friendly. Gave us toilet paper that we run out on first day and toothbrush and toothpaste.

Cons:

the terrible smell as soon as you walk in. rotten smell in the lobby and in 2nd and 3rd floor. I had to cover my nose to walk through the corridor until getting to the room. little details as the body soap was empty. The frigobar was so full of ice that did not cool off the drinks we put in. (it needs to be de iced). We change rooms because AC was not turning on. The frigobar in the second room also full of ice on the internal walls. The mattress on couch had a big stain in the middle of it. Looked like someone peed on it. We had to flip it.

2026-08-17 • via Nuitee
J
Janie • family_with_children • us
2
Quick.
Pros:

The staff was nice.

Cons:

The fact that there was blood splattered on the carpet and wall and used Q-tips stuck to the wall. Waiting to hear back about a refund.

2026-08-16 • via Nuitee
M
Mary • extended_group • us
10
Pros:

Comfortable. Clean. Nice front desk person

Cons:

The maid stole from us

2026-08-11 • via Nuitee
O
Odie Greenleaf • solo_traveller • us
6
Pros:

We used to frequent this hotel.When it was marriott , this has been our first time in five years location is a plus and stores

Cons:

Didn't know they were going through renovations
We had to switch rooms.The rooms are horrible
Unexplained huge stains throughout the carpets.\n And we still had makeup on one pillow that we had to get sheets changed

2026-08-10 • via Nuitee
D
Daniel • couple • us
3
Best to avoid until renovation is complete.
Pros:

Location is great.

Cons:

Property is in mid-renovation….building materials are strewn throughout the area. Existing/old fixtures and carpet are pretty dismal. May be a decent place to stay AFTER they complete the update. Good news: beds are crisp, clean and comfortable.

2026-07-19 • via Nuitee
M
Melissa • family_with_children • us
2
I will not go back urine stains on bed spread and they know it the rooms are a mess and still rentin
Pros:

I like the location

Cons:

Beds wasn't comfortable....bedspread had urine stain on then . The vouch had stains all on it it carpets was nasty bathrooms was nasty blood stains around the tub and floor. Went and complained which rooms bedspread had urine stains got new one still dirty ! Pool wasn't open which is why I booked this hotel! I was charged 2 different prices for the 3 days I booked and with the bsd experience they wouldn't discount due to the room situation smfh I won't be going back to their facility again and for now on I will call the hotel beforehand to make sure the pool is open! And the bad part about it the manager said he know about the rooms having stains everywhere smfh they need to be closed down!

2026-07-19 • via Nuitee
S
Sonya • family_with_children • us
9
It's very pleasant. I would recommend and return if I need to.
Pros:

I was able to check in early so that was a bonus. The staff were approachable. The room is clean. The breakfast was good. There's some remodeling going on but it's not noisy.

Cons:

Only issue was ice build-up in the fridge but they brought up another one. No problem.

2026-07-10 • via Nuitee
A
Angelica • family_with_children • us
4
Room temperature was great , bed was somewhat comfortable and thanks to the housekeeper for going daily to make my bed a
Pros:

My bed will be made daily , and the room was fresh .

Cons:

Everything was under construction . Ice machine , pool was out of order , material of construction everywhere , dust everywhere , elevator dirty , carpet stains , wall stains , broken lamp. I would have never booked if I knew the hotel was under construction.

2026-06-26 • via Nuitee
C
Chandra • couple • us
10
2026-06-19 • via Nuitee
J
Jessica • solo_traveller • us
3
Pros:

Quiet comfort bed

Cons:

Busted air conditioner, nobody on my flow, registered in different room than I was given room key to.

2026-06-17 • via Nuitee
K
Karen • couple • us
6
2026-06-17 • via Nuitee
M
Marilyn • family_with_children • us
4
Loved the location. Near stores and restaurants. Although, the hallways were steaming hot. Half of the hotel is getting
Pros:

Loved the location. Near stores and restaurants.

Cons:

The hallways were steaming hot. Half of the hotel is getting renovated and that made it uncomfortable in the morning waking up to construction work. The bathrooms were not that clean. The hotel had an overall bad stench.

2026-06-08 • via Nuitee
M
Michael • couple • us
6
2026-05-28 • via Nuitee
L
Lagunas • extended_group • us
10
Pros:

Very good place

2026-05-21 • via Nuitee
J
Jones • solo_traveller • us
10
Pros:

Location it was right around the corner from everything I was looking for

Cons:

Nothing

2026-05-19 • via Nuitee
K
Kristen • solo_traveller • us
5
Up & coming.
Pros:

The room was big and I liked that the sink was outside the bathroom, allowing it to be used when someone is taking a shower.

Cons:

This hotel has new owners and has some ongoing modifications. If the changes are made I feel like it could be a nice hotel.

Right now, the fitness room, was lacking most of the dumbbells and the pool is out of order. Breakfast was adequate. It could use a place to refill water besides the drinking fountain. Rooms were nice and big!

2026-05-17 • via Nuitee
M
Miller • solo_traveller • us
6
Disappointed
Pros:

The room was clean despite what looked like a pizza/ marinara stain on the carpet.

Cons:

Their isn't a pool like advertised in the pictures, stains on the carpet in our room, and our t.v. in our room wouldn't turn on.

2026-05-17 • via Nuitee
D
Davenport • couple • us
10
2026-05-08 • via Nuitee
A
Ashley • couple • us
10
2026-04-21 • via Nuitee
T
Tina • solo_traveller • us
1
Pros:

I walked in looked at the facility and the room and turned around.And asked for a cancellation of my stay. They confirmed that I would just be charged for the day but I would receive a refund for the rest of the days that were scheduled.

Cons:

I have not received my refund.I am very upset about that.Also, the hotel is under construction and the people that are doing work on the hotel are living there.There's plastic sheeting and dust everywhere.

2026-04-19 • via Nuitee