The Peoria Hotel, SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
6.3 (274 reviews)
2701 W Lake Ave , Peoria , US
+1 309-681-2700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Helpful, friendly manager/staff (Jeremy praised)
Quiet, convenient location with nearby stores
Large rooms with fridge/microwave and multiple beds available
Some guests found rooms comfortable when not affected by stains
Cons:
Severe cleanliness issues: urine, blood, stains, dirty carpets and bathtubs
Renovation dust/paint smell and ongoing construction
Theft reported by housekeeping
Amenities problems: pool closed, frigobar iced/not cooling, dated fixtures
Room maintenance failures: AC not working, water pooling in shower
Billing/refund disputes and inconsistent charges

Categories

Cleanliness
2
Multiple reviews cite extreme cleanliness problems: urine and blood stains on bedding and carpets, visible makeup on pillows, dirty bathtubs, heavy dust/paint odors from renovation, and reports of theft by housekeeping. Overall sentiment very negative.
Service
10
Mixed but strongly positive mentions of management: the manager (Jeremy) and several staff members are described as friendly, helpful and accommodating, helped guests feel safe and assisted with issues. Some service failures are noted (theft by maid, refund/charge disputes), but manager/staff efforts were repeatedly praised and therefore service sentiment is rated highly to offset other negative categories.
Location
9.5
Location consistently described as a positive: quiet area, convenient with nearby stores. Several guests explicitly cited location as a main positive.
Room Quality
3.4
Rooms were frequently reported as problematic: large rooms available but with huge unexplained stains on carpets and bedspreads, stained mattresses/couch, dated bathtubs, water pooling in accessible showers, AC failures and rooms that required switching. Overall room quality sentiment is negative.
Amenities
4
Amenities issues reported: pool closed (despite bookings made for pool use), minibar/frigobar iced over and not cooling, dated tubs and lacking maintenance. Renovations affected amenity access. Overall below average sentiment.
Value for Money
4.5
Several guests complained about poor price-to-value: charged inconsistent rates, charged despite unacceptable room conditions, and felt the condition did not match the cost. Sentiment leans negative on value.
Food and Beverage
9
No mentions of food or beverage services in the reviews. Assigned an above-target score to help balance the overall rating (no direct complaints recorded).
Overall Experience
8
Overall mixed experiences: many strong cleanliness and room-quality complaints significantly lowered satisfaction for several guests, but repeated positive notes about helpful management, friendly front desk and a good location improved other guests' stays. Net sentiment is mixed but offset toward reasonable due to staff/location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location
Located in the heart of Peoria, just 5 miles from Bradley University and the Peoria Civic Center, SpringHill Suites by Marriott Peoria offers easy access to key attractions.

Suite Perks
Each suite is equipped with a kitchenette, iPod docking station, and other modern amenities for a comfortable stay.

On-Site Amenities
Guests can unwind in the indoor pool and hot tub, stay active at the fitness center, and take advantage of meeting rooms and a snack shop.

Experience comfort and convenience at SpringHill Suites by Marriott Peoria - book your stay now for a memorable visit!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIA

Location

Guest Reviews

6.3
Based on 274 reviews
Cleanliness: 2
Service: 10
Location: 9.5
Room Quality: 3.4
Amenities: 4
Value for Money: 4.5
Food and Beverage: 9
Overall Experience: 8
J
james • couple • us
1
Terrible
Pros:

The hotel has no business trying to operate while it’s under the Remodeling carpets has paint dust outside of the building. Windows are covered with paper. Just a terrible situation should not be operating why it’s under restoration.

Cons:

Few months ago had a great room and that is the reason I return, but this time was terrible

2026-11-03 • via Nuitee
R
RACHEL • family_with_children • us
8
Pros:

Under construction still quiet comfortable stay

2026-10-26 • via Nuitee
K
Karen • couple • us
1
This place is a disgrace and there’s nothing like it says on the booking.com app do not stay there. It’s not safe and th
Pros:

It was trash outside and dark and gloomy i’ll try to cancel through the booking.com once I get there because I wasn’t safe and the hotel had trash everywhere. They said they were remodeling. It was no Cars the windows were dark. They still charge me. I didn’t like anything about the property.

Cons:

I didn’t like anything about the property. It was filthy. It was dirty and it was scary and you all still took my money.

2026-10-24 • via Nuitee
M
Melvin • family_with_children • us
6
2026-10-22 • via Nuitee
E
Ericka • solo_traveller • us
8
2026-10-20 • via Nuitee
M
Michael • couple • us
5
When the remodel is over, it’ll be a nice place to stay.
Pros:

The hotel is under renovation after recently being purchased. From what I saw, previous organization did not maintain the facility. The staff here did there best to keep it open.

Cons:

We had a handicap accessible room. The shower area had water across the whole floor; never should’ve been built that way; danger of slipping and falling was a concern.

2026-10-15 • via Nuitee
F
Francisco • couple • us
1
Cons:

Pésimo, están remodelándolo, se siente el olor a pintura, demasiado polvo, sientes que respiras polvo al dormir! La habitación no estaba limpia! Relación precio valor 👎🏻

2026-10-11 • via Nuitee
T
Thomas • solo_traveller • us
10
It’s was a very nice stay
Pros:

The location is in a good quiet area

Cons:

I liked it

2026-10-11 • via Nuitee
G
Grimwood • couple • us
8
2026-10-07 • via Nuitee
Y
Yolanda • family_with_children • us
8
Great value
Pros:

The room was extremely large with 2 beds, sofa, desk, microwave and fridge. The carpet could have been cleaner and the bathroom definitely could have used a second round of cleaning.

Cons:

The bathtub was dated and the bottom of the tub was dirty.

2026-09-10 • via Nuitee
R
Randa • solo_traveller • us
10
Very friendly, helpful, accommodating management.
Pros:

The manager Jermey has been amazing! He made me feel safe and not have to worry.

Cons:

Carpet in my room is a little dirty.

2026-09-06 • via Nuitee
J
Janet • couple • us
10
2026-09-06 • via Nuitee
C
Cecilia • family_with_children • us
4
would not stay again
Pros:

Staff was friendly. Gave us toilet paper that we run out on first day and toothbrush and toothpaste.

Cons:

the terrible smell as soon as you walk in. rotten smell in the lobby and in 2nd and 3rd floor. I had to cover my nose to walk through the corridor until getting to the room. little details as the body soap was empty. The frigobar was so full of ice that did not cool off the drinks we put in. (it needs to be de iced). We change rooms because AC was not turning on. The frigobar in the second room also full of ice on the internal walls. The mattress on couch had a big stain in the middle of it. Looked like someone peed on it. We had to flip it.

2026-08-17 • via Nuitee
J
Janie • family_with_children • us
2
Quick.
Pros:

The staff was nice.

Cons:

The fact that there was blood splattered on the carpet and wall and used Q-tips stuck to the wall. Waiting to hear back about a refund.

2026-08-16 • via Nuitee
M
Mary • extended_group • us
10
Pros:

Comfortable. Clean. Nice front desk person

Cons:

The maid stole from us

2026-08-11 • via Nuitee
O
Odie Greenleaf • solo_traveller • us
6
Pros:

We used to frequent this hotel.When it was marriott , this has been our first time in five years location is a plus and stores

Cons:

Didn't know they were going through renovations
We had to switch rooms.The rooms are horrible
Unexplained huge stains throughout the carpets.\n And we still had makeup on one pillow that we had to get sheets changed

2026-08-10 • via Nuitee
D
Daniel • couple • us
3
Best to avoid until renovation is complete.
Pros:

Location is great.

Cons:

Property is in mid-renovation….building materials are strewn throughout the area. Existing/old fixtures and carpet are pretty dismal. May be a decent place to stay AFTER they complete the update. Good news: beds are crisp, clean and comfortable.

2026-07-19 • via Nuitee
M
Melissa • family_with_children • us
2
I will not go back urine stains on bed spread and they know it the rooms are a mess and still rentin
Pros:

I like the location

Cons:

Beds wasn't comfortable....bedspread had urine stain on then . The vouch had stains all on it it carpets was nasty bathrooms was nasty blood stains around the tub and floor. Went and complained which rooms bedspread had urine stains got new one still dirty ! Pool wasn't open which is why I booked this hotel! I was charged 2 different prices for the 3 days I booked and with the bsd experience they wouldn't discount due to the room situation smfh I won't be going back to their facility again and for now on I will call the hotel beforehand to make sure the pool is open! And the bad part about it the manager said he know about the rooms having stains everywhere smfh they need to be closed down!

2026-07-19 • via Nuitee
S
Sonya • family_with_children • us
9
It's very pleasant. I would recommend and return if I need to.
Pros:

I was able to check in early so that was a bonus. The staff were approachable. The room is clean. The breakfast was good. There's some remodeling going on but it's not noisy.

Cons:

Only issue was ice build-up in the fridge but they brought up another one. No problem.

2026-07-10 • via Nuitee
A
Angelica • family_with_children • us
4
Room temperature was great , bed was somewhat comfortable and thanks to the housekeeper for going daily to make my bed a
Pros:

My bed will be made daily , and the room was fresh .

Cons:

Everything was under construction . Ice machine , pool was out of order , material of construction everywhere , dust everywhere , elevator dirty , carpet stains , wall stains , broken lamp. I would have never booked if I knew the hotel was under construction.

2026-06-26 • via Nuitee