NH Frankfurt Airport West

Hotels
•
NH Hotels
7.8 (1977 reviews)
Kelsterbacherstrasse 19 , Raunheim , de

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
5.78
Multiple mentions of cleanliness issues and bad odor.
Service
9.75
Staff is described as friendly and helpful.
Location
9.29
Proximity to the airport is appreciated.
Room Quality
7.24
Mixed reviews on comfort and condition of rooms.
Amenities
7.77
Standard amenities, but some issues reported.
Value for Money
6.73
Some guests feel the price is too high for the quality.
Food and Beverage
7.28
Breakfast and restaurant quality need improvement.
Overall Experience
8.55
Overall a mixed but satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 18:17

Property Description

Convenient Shuttle Service
Enjoy the convenience of a free shuttle service to and from Frankfurt Airport, making your travel experience seamless.

Relaxing Wellness Facilities
Unwind after a long day with access to a sauna and gym on-site, perfect for rejuvenation and relaxation during your stay.

Delicious Dining Options
Indulge in a variety of regional and international dishes at the hotel's restaurant, open for breakfast, lunch, and dinner. Don't forget to visit the 24-hour open bar for drinks and snacks anytime.

Experience comfort and convenience at NH Frankfurt Airport West. Book now for a memorable stay.

Important information:

Please note that the shuttle bus is available from 06:00 to 10:30 and 17:30 to 22:30 from the Hotel and from the Airport from 06:15 to 10:45 and 17:45 to 22:45. It operates between Terminal 1, Hall B at arrivals and the hotel once an hour. The shuttle bus cannot be booked in advance and has a maximum capacity of 8 people. The transfer from the airport to the hotel is free. The transfer from the hotel to the airport costs EUR 5 per person. For NH Platinum guests, shuttle service for both ways is free of charge.

Please note that dogs and cats are allowed upon request and subject to approval.

Please note that the property can only accommodate pets with a maximum weight of 25 kg or less.

Please note that a maximum of 2 pets is allowed per room.

When travelling with pets, please note that an extra charge of EUR 25 per pet, per night applies.

Please note that this property allows service animals free of charge.

Please note that the cleaning service is offered once every 4th night. For stays of less than 4 nights, a cleaning service is available upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 1977 reviews
Cleanliness: 5.78
Service: 9.75
Location: 9.29
Room Quality: 7.24
Amenities: 7.77
Value for Money: 6.73
Food and Beverage: 7.28
Overall Experience: 8.55
B
Benjamin • solo_traveller • de
10
Pros:

Super Service und super Preis/Leistung

Cons:

Nichts

2026-07-04 • via Nuitee
B
Benjamin • solo_traveller • de
10
2026-07-04 • via Nuitee
Łukasz • solo_traveller • pl
9
2026-07-03 • via Nuitee
K
Kasmi • solo_traveller • de
10
Pros:

The room was great 😊

Cons:

.

2026-07-03 • via Nuitee
A
Andreas • solo_traveller • de
7
Pros:

War alles ok

2026-07-01 • via Nuitee
姿曄 • solo_traveller • tw
8
2026-06-30 • via Nuitee
J
Jens • couple • de
7
2026-06-30 • via Nuitee
J
John • couple • gb
10
2026-06-29 • via Nuitee
E
Esra-Songül • couple • de
8
Pros:

Es war gut erreichbar und das Personal war zuvorkommend bei Problemen und es wurde schnell eine Lösung gefunden

Cons:

Die Klima Anlage ist in die Jahre gekommen und war nicht die beste aber war okay

2026-06-28 • via Nuitee
T
Theresa • couple • de
8
2026-06-27 • via Nuitee
T
Thorsten • extended_group • de
8
Modern, sauber, klimatisiert, zuvorkommender Service.
Pros:

Die Zimmer waren geräumig, sauber und klimatisiert. Der Übernachtungspreis inkl. Frühstück war absolut in Ordnung (2 Personen-Zimmer 92,-)

Cons:

Die Preise für Getränke und Speisen empfand ich als deutlich überteuert. Eine kleine Flasche Bier (0,33) im Self Service kostet 4,69. Ein großes Bier an der Bar 6,95.

2026-06-26 • via Nuitee
J
JEFTE MIGUEL • solo_traveller • br
10
2026-06-26 • via Nuitee
C
Chia Hourng • solo_traveller • tw
9
2026-06-25 • via Nuitee
P
Philemon • couple • gb
1
2026-06-25 • via Nuitee
J
Jean • solo_traveller • us
7
Good value for what you get overall.
Pros:

We appreciated the shuttle to the airport. Breakfast was quite a spread. The staff was courteous and helpful. It had a decently well equipped fitness area.

Cons:

We picked this hotel because it was air conditioned, but it seemed like the temperature was preset to a degree that was less than comfortable. We tried to adjust it in the room, but it didn't seem to make a difference. There was a heat wave when we visited, so maybe their unit just couldn't keep up.
The other reason we picked the hotel was because it offered a shuttle tobthe airport; we found out upon check-in that the shuttle only drops off at Terminal 1. We needed Terminal 3. We rode a bus to Terminal 3 after being dropped off at Terminal 1. It's a good thing we left 3 hours early, because it took 2 hours plus to get to our gate.

2026-06-25 • via Nuitee
L
Lothar • couple • de
8
2026-06-24 • via Nuitee
M
Matthias • couple • de
8
War alles ok
Pros:

Es war alles sauber

2026-06-24 • via Nuitee
H
Holger • solo_traveller • de
2
Fühle mich übertölpelt.
Pros:

Es war ein Hotel.

Cons:

Ich finde es frech, mit "Parkplatz" zu werben, und dann ist der Parkplatz von einem externer Anbieter der auch keinen irgendwie gearteten Rabatt für Hotelkunden gibt. Ich hätte auch im Nachbarhotel schlafen können, das nicht mit "Parkplatz" wirbt. Dadurch hat sich der tatsächliche Preis für die Übernachtung um 25% erhöht so mirnichtsdirnichts. Ich bin erbost.

2026-06-23 • via Nuitee
F
FOTIOS • solo_traveller • gr
8
2026-06-23 • via Nuitee
A
Angelo • couple • lu
10
Immer Gerne wieder DANKE!!
Pros:

Ist ja nicht das erste mal wie immer Top, sehr nettes Personal und sehr Sauber sehr empfehlenswert immer Gerne wieder DANKE!!

Cons:

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2026-06-21 • via Nuitee