Chateau Resort & Conference Center

Hotels
6.8 (1158 reviews)
475 Camelback Road , Tannersville , us
+1 570-629-5900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms in some cases
Nice views
Cons:
Unclean rooms
Noisy areas
Outdated facilities
Bad value for money

Categories

Cleanliness
5.76
Several reviews mentioned unclean rooms, mold, and dirty sheets.
Service
8.73
Most reviews praised the friendly and helpful staff.
Location
8.77
The location was frequently mentioned as great, with nice views.
Room Quality
6.72
Mixed sentiments about room comfort, some issues with dated furniture.
Amenities
6.25
Limited amenities reported, with some machines not working.
Value for Money
5.21
Several guests felt that the hotel did not provide good value for its rates.
Food and Beverage
6.26
Food was rated positively, although pricing was a concern.
Overall Experience
6.73
Guests felt it was okay but highlighted various concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:40

Property Description

Mountain Retreat with Exciting Amenities

Scenic Location: Nestled in the Poconos Mountains, our lakeside resort offers a picturesque escape just minutes away from Camelback Ski Area and Water Park.

Luxurious Features: Enjoy the convenience of indoor and outdoor pools, free Wi-Fi, cable TV, and in-room coffee makers. Unwind in our whirlpool and sauna, or stay active in the gym overlooking the pool.

Delicious Dining: Indulge in American cuisine at Mountainview Bar and Grille, complemented by a variety of cocktails and wines.

Experience the perfect blend of relaxation and adventure at The Chateau Resort and Conference Center. Book your stay now for an unforgettable getaway!

Important information:

Please note that pets are allowed in the rooms with double beds only and are subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVP

Location

Guest Reviews

6.8
Based on 1158 reviews
Cleanliness: 5.76
Service: 8.73
Location: 8.77
Room Quality: 6.72
Amenities: 6.25
Value for Money: 5.21
Food and Beverage: 6.26
Overall Experience: 6.73
A
Artur • family_with_children • us
8
2026-08-21 • via Nuitee
S
Sandoval • solo_traveller • us
1
2026-08-18 • via Nuitee
S
Sandoval • couple • us
1
Unfortunately, it was a terrible experience and I would not stay here again.
Pros:

The location was nice and the property has a beautiful exterior. The surroundings were peaceful and scenic.

Cons:

The property was very outdated and smelled old and damp. The room keys kept deactivating for no reason, and the front desk staff were not friendly or helpful. There was a bucket collecting water from a leak on the first floor, the toilet was loose, and the ice machines did not work. The worst part was finding a dead cockroach underneath the blanket on the bed. The overall cleanliness and maintenance were very disappointing.

2026-08-18 • via Nuitee
K
Kevin • solo_traveller • us
7
Pros:

La ubicacion y la atencion

Cons:

La TV no era smart TV

2026-08-17 • via Nuitee
A
alvina • family_with_children • us
8
2026-08-11 • via Nuitee
K
Kristen • couple • us
2
2026-08-10 • via Nuitee
A
Amanda • couple • us
10
2026-08-09 • via Nuitee
M
melissa • solo_traveller • us
10
Pros:

The staff was great. And the location was great

Cons:

The pool was dirty and the property does need to upgrade the rooms. The deck

2026-08-03 • via Nuitee
C
Chris-Jan • family_with_children • us
7
2026-08-03 • via Nuitee
C
Chefjamesh • couple • us
5
Not the best but definitely not the worst.
Pros:

Smooth check in, even let us check in early. Deck clerk was very pleasant and accommodating. Prior to checking in, I asked for an upgrade to a queen suite, which was accommodated.

Cons:

1st day/night, the water was brown and staff told us not to drink it and run the water in the sink and shower a while before using. Hairs of unknown (not ours) in the shower/bathroom. Pool was dirty. Breakfast buffet was ok, but for $17 it could have been nicer. It was the typical scrambled eggs, breakfast meats, fried potatoes and continental breakfast offerings that other hotels offer complimentary. Overall. it was dated but adequate for what we needed.

2026-07-20 • via Nuitee
M
Maurice • solo_traveller • us
8
2026-07-19 • via Nuitee
J
Jessica • family_with_children • us
2
The staff were friendly and views were beautiful but the facility was very outdated and not the cleanest.
Pros:

The views and the outdoor pool area were fantastic. The staff were very nice and attentive.

Cons:

They had a plumbing or water issue and we were without running water for two days. We initially found out when we got back to the hotel from an off roading UTV tour, covered in mud! We had nowhere to shower.

2026-07-17 • via Nuitee
K
Kristina • couple • us
8
I have no complaints. Brunch was great
Pros:

Great central location for NASCAR

Cons:

Dated

2026-07-14 • via Nuitee
K
Katia • family_with_children • us
9
Pros:

The pool and the access with kids

Cons:

Wish they have microwave specially when you're with kids

2026-07-14 • via Nuitee
C
Christine • solo_traveller • us
4
Very dissatisfied customer
Pros:

Location but there are other resorts/hotels in the area that I will use next year!

Cons:

We had no water in the morning. Couldn't flush toilets, couldn't shower and couldn't brush teeth or wash face at sink in the morning. Rooms were small and and we had adjoining rooms that was difficult to open because a chair was in front of it and it was difficult to move. We are suppose to get refunded 50% of what we paid. We were told to contact Booking.com and they are suppose to call resort to confirm. I tried to call Booking.com but had to talk to an Ai manager and was very difficult to explain what happened. I left Booking.com an email and haven't heard anything. I will not be going back to the resort or use Booking.com in the future. Very dissatisfied costumer!

2026-07-14 • via Nuitee
V
Vanessa • couple • us
1
An anniversary weekend turned into a nightmare
Pros:

The location of the property was very good. It was close to food, entertainment and shopping

Cons:

Day 2 we woke to no water in the resort. We were unable to shower, using the bathroom was terrible because you could not flush the toilet or wash your hands. The on premise restaurant had to close. We ended up leaving for the day and only coming back to sleep before checking out at 6:30 am. The best part was watching the wildlife outside of our balcony

2026-07-14 • via Nuitee
S
Stacia • solo_traveller • us
1
2026-07-13 • via Nuitee
L
Lisa • extended_group • us
3
Outdated, hotel from the shinning
Pros:

Close to Pocono Speedway

Cons:

Hotel is outdated. Only 1 working elevator. Weed smell through out the entire 2nd floor. There was mold in the rooms, no running water halfway through our stay and no management to speak with.

2026-07-13 • via Nuitee
S
Scott • couple • us
10
2026-07-12 • via Nuitee
B
Brian • solo_traveller • us
10
2026-07-11 • via Nuitee