Extended Stay America Suites - San Antonio - Airport

Hotels
•
Extended Stay America Suites
6.4 (518 reviews)
1015 Central Parkway South , San Antonio , us
+1 210-491-9009

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Basic amenities
Cons:
Cleanliness issues
Poor service quality

Categories

Cleanliness
4.11
Multiple reviews noted the rooms were filthy, infested with roaches, and had unpleasant odors.
Service
6.08
Several complaints about rude staff and lack of support from management.
Location
9.12
Ok location off the highway; many reviewers mentioned the convenience of the location.
Room Quality
4.57
Frequent mentions of dirty, small rooms with bad smells and inadequate facilities.
Amenities
8.1
Basic amenities provided, but often not maintained properly.
Value for Money
6.06
Average value considering the poor experience reported across many reviews.
Food and Beverage
7.61
Not much feedback on food and beverage, assumed average quality.
Overall Experience
5.58
Consistently negative feedback suggesting a very disappointing overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:54

Property Description

Fully Equipped Kitchen in Every Room
Experience the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America - San Antonio. Cook your favorite meals or store leftovers easily during your stay.

Complimentary Amenities
Enjoy free WiFi, parking, and a grab-and-go breakfast during your time at the hotel. Benefit from the 24-hour front desk, laundry facilities, and ironing amenities to make your stay hassle-free.

Convenient Location
Located in San Antonio, our hotel is near popular attractions like the Riverwalk, Six Flags Fiesta Texas, and SeaWorld. Explore the city with ease and return to a comfortable and well-equipped room at the end of the day.

Book now for a delightful extended stay experience at Extended Stay America - San Antonio - Airport!

Important information:

Daily housekeeping services are available for an additional fee.

Please note that all guests need to provide a valid credit card at check-in. Cash is not accepted.

When booking for 14 nights or more, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time.

Housekeeping service is offered every 14 days.

Please note that pets will incur an additional charge of USD 25 per day for the first 6 days, per pet, and USD 10 for each additional day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

6.4
Based on 518 reviews
Cleanliness: 4.11
Service: 6.08
Location: 9.12
Room Quality: 4.57
Amenities: 8.1
Value for Money: 6.06
Food and Beverage: 7.61
Overall Experience: 5.58
I
Irma • solo_traveller • us
6
Pros:

The breakfast was coffee and instant oatmeal packs. But it was small but I still slept great.Good location. Only 2 stories which is a plus.

Cons:

The room was too small .I had a remote control to the tv that the whole top was missing it’s just outdated

2026-08-02 • via Nuitee
A
Angel • couple • us
10
Feeling Welcomed
Pros:

All the staff are friendly and kind

Cons:

Not much to say about this since I liked everything about it

2026-07-19 • via Nuitee
L
Laura • couple • us
1
Couldn’t stay there were no rooms available. They didn’t respect my reservation.
Pros:

Overbooked and did not have a room

Cons:

Dirty , terrible smell in the reception

2026-07-16 • via Nuitee
M
Martin • couple • us
3
It was depressing to come back to each day; will lookfor better places.
Pros:

Location

Cons:

The outside sidewalks were almost all heavily stained by the dripping water from unit ACs and algae growth was strong. Every guest must be tracking algae and bacteria into rooms. Stairwells unclean. Open garbage can under stairwell. There was no breakfast pastry/muffin/granola. Staff offered apologies. Room was cramped, very poorly lit. Refrigerator worked well but had splattered rust over the door surface. Bathtub was dangerously slippery with no gripping surface and no grab bars. No correct size bath towel. Mattress was really soft. The topsheet was also the bedcover. No blanket.

2026-07-04 • via Nuitee
E
Ena • solo_traveller • us
7
2026-07-04 • via Nuitee
D
Donald • solo_traveller • us
10
Pros:

It close to everything I give this place a thumbs 👍 and a high five 👋 🖐🖐🖐

2026-07-02 • via Nuitee
J
Jannette • solo_traveller • us
1
Not a place I will visit again.
Pros:

Breakfast was an opened economy bag of cereal. No bowls. No milk. Coffee creamer was in an opened cup.
Room had roaches so I bought a roach bomb and can of bug spray. I was told I would be moved and never was. Shower head had no pressure. Staff was hardly ever at the desk. I was supposed to clock out on Sunday by 11:00 and I decided to leave on Friday at 7:00 p.m.

Cons:

Staff was extremely rude and liked to try to contradict you when you talk to them about something regarding your room. When I reported the roaches I was basically called a liar. So I took a dead roach and a video of a roach crawling in my bed.

2026-06-22 • via Nuitee
R
rosa • solo_traveller • us
10
2026-05-31 • via Nuitee
C
Christina • solo_traveller • us
10
2026-05-24 • via Nuitee
C
Christina • solo_traveller • us
10
2026-05-21 • via Nuitee
Y
yolanda • solo_traveller • us
3
Cons:

When arrival to lobby the staff was taking too long. Hotel was paid prior online was charged a second time in person. When entering our room I checked everything before settling.The restroom was dirty shower curtain brown,tub had dirt and bugs in the tub seems like it had been wash in a while. Room door hatch was broken door knod seemed like they hade tried breaking in before. Automatically for safety and hygiene of the room cancelled my reservation, staff was advise of circumstances.

2026-05-17 • via Nuitee
N
Nora • family_with_children • us
3
2026-05-14 • via Nuitee
M
Moreno • solo_traveller • us
10
Best of best out of the other competition which says alot
Pros:

The weather

Cons:

The weather

2026-05-11 • via Nuitee
A
Alexis • couple • us
7
2026-05-07 • via Nuitee
V
Valia • solo_traveller • mx
7
Cons:

La ubicación, limpieza , solo ponen una barrita y café de desayuno

2026-05-01 • via Nuitee
T
Timothy Jemison • family_with_children • us
1
Pros:

Nothing

Cons:

It was a bad area and it was nasty and dirty. The outside needed to be cleaned and the inside was even worse. I went in the door and walked out. I would never lay my head in a place like that. The place looked like something for the homeless.

2026-04-01 • via Nuitee
E
Ethel • couple • us
1
I felt degraded having to keep the room given to us because it was too late to get another hotel
Pros:

Location

Cons:

After check in. We went to our room. Bathroom had not been cleaned. Hand towel and washcloth on sink were dirty. No towels were there. There was urine all over the toilet seat. We saw a roach in the kitchen. Fridge was dirty. Pillow cases still had makeup on them from last tenant. Top of the list there was PUBIC HAIRS in our made up bed. We went to Walmart and bout our own cleaning supplies since it was too late to get another hotel. Staff gladly gave us new towels and bed linens. This was our fist and last stay there. Why would you even want to give a filthy room to someone.

2026-03-18 • via Nuitee
D
Darius • extended_group • us
1
2026-03-18 • via Nuitee
C
Carlos • couple • us
1
2026-03-17 • via Nuitee
G
Gustavo • couple • us
6
Mala
Pros:

La ubicación

Cons:

Mala atención de la recepcionista, nunca había nada, ni toallas, ni papel higiénico, el desayuno se limitó a café, no deben engañar a los huéspedes con desayuno incluido cuando solo dan café y agua

2026-03-16 • via Nuitee