Extended Stay America Select Suites - Denver - Cherry Creek

N/A

Desiree was a doll and was very helpful in letting me transfer rooms from being next to a room with a barking dog to another room.

Nothing

Perfect place to relax!

The staff was great.

Room had an old carpet with a smell that rivals old basements. Water was lukewarm. Bed had stains under the sheets. People slamming on doors and yelling curse words at 4 AM. The ultimate no? As I packed and gratefully left, a roach crawled out from under the microwave and climbed the wall. I was locked in but I need to know if Expedia provides any relief for a booking this bad.

Location

Bedbugs, roaches, and a front desk oddity named Cody who proudly practices open discrimination. The “general manager”? More like a part-time slumlord who conveniently avoids working weekends… you know, the two busiest days of the week… the two very days most of the guests check in, the manager is notably absent. Final Verdict? PEW! 🤮🤮🤮 …and that’s me being generous.

No ability to get extra towels until 10am on Saturday morning. Booked the room for 3 adults.

DO.NOT.STAY.HERE!
my family needed accommodations for 2 weeks due to a family member’s hospital stay at Children’s Hospital. I’m a mom traveling with 3 kids under 10…The room was clean- BUT after our first night’s stay, My 2 daughters and myself awoke to itching bites on our necks, arms and chest. The lock on our room wasn’t working properly- and the activity in the parking lot was loud until late night. We decided to check out after the first night. The staff at the front desk was rude at our checkout. What a bad experience.

There were no amenities such as shampoo, conditioner, lotion, soap. Nothing in the kitchen.
The bed was comfortable, the room was clean.

Would not let me check in late and proceeded to kick me out of lobby because their system updates at midnight and would not let me check in due to a late flight coming in from out of state

Upon arriving at the hotel around 11:45 PM, after a long day of travel, I was informed that the front desk could not process my check-in because their computer system was undergoing an overnight update. Despite calling the hotel information line earlier in the evening (10:30 PM) to ask specifically about late check-in, I was advised simply to use the outside phone to reach the front desk, with no mention of this potential issue.

When I arrived and used the phone, the staff member was unable to complete the check-in due to the system being down. I again called the operator line and was told there was nothing they could do and that I would need to find another hotel. No alternatives, accommodations, or assistance were offered.

This left me stranded late at night with nine pieces of luggage and equipment bags, forced to arrange last-minute accommodations at another hotel. I ultimately paid over $400, plus the added expense of an Uber ride. More significantly, I lost valuable rest, managing only about four hours of sleep before beginning an intensive two-week work commitment the following morning. This unnecessary stress, expense, and loss of rest were unacceptable.

I did not receive any prior notice online, during booking, or on the day of travel that check-in could be denied due to system downtime. Had I known, I would have made alternative arrangements.

I was not offered any type of compensation.

Very disappointed with experience.

Hotel manager was acting strange , at check out time he came to the door 10 minutes till to tell us times up , , in which case we were already leaving . He continued to other rooms like a brothel .