Extended Stay America Select Suites - Richmond - West End - I-64

Hotels
•
Extended Stay America Suites
6 (750 reviews)
10961 W. Broad Street , Glen Allen , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cleanliness in some rooms
Cons:
Dirty rooms
Reservation issues
Pest problems

Categories

Cleanliness
4.21
Multiple reviews mentioned dirty rooms and issues with cleanliness, including dead roaches and unkempt interiors.
Service
7.68
Several reviews highlighted friendly and accommodating staff, particularly mentioning the front desk's helpfulness.
Location
7.22
Guests generally appreciated the location, citing its convenience and proximity to various attractions.
Room Quality
5.67
Mixed feedback regarding room quality; some reviews mentioned clean rooms while others described issues like odor and condition.
Amenities
6.7
Some positive remarks on amenities such as extra amenities provided, but overall sentiment is neutral.
Value for Money
5.16
The hotel was viewed as low value given the high rate paid compared to experienced quality.
Food and Beverage
6.21
Not explicitly mentioned in reviews; average rating for standard hotel offerings.
Overall Experience
5.18
Overall dissatisfaction expressed by many guests; particularly with reservation issues and canceled bookings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-04 18:27

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America - Richmond - West End - I-64. Cook your favorite meals just like at home during your longer stay.

Complimentary Grab-and-Go Breakfast

Start your day right with a free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee, and tea. Perfect for guests who are on the move and need a quick and delicious meal.

Convenient Amenities and Nearby Attractions

Enjoy free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding during your stay. Explore nearby attractions like Short Pump Town Center, Bowl America, and Regal Entertainment Theater.

Book your stay now at Extended Stay America - Richmond - West End - I-64 for a comfortable and enjoyable extended visit.

Important information:

"Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6
Based on 750 reviews
Cleanliness: 4.21
Service: 7.68
Location: 7.22
Room Quality: 5.67
Amenities: 6.7
Value for Money: 5.16
Food and Beverage: 6.21
Overall Experience: 5.18
J
joel • solo_traveller • us
1
Cons:

Place needs to be clean yeah rooms are cheap but at the end of the day who wants to shower where there’s rust and mold everywhere!?

2026-10-30 • via Nuitee
J
joel • solo_traveller • us
2
Cons:

Take better pride at cleaning the property
There’s ants in beds
Doors a dirty
Mold everywhere you can think of

2026-10-29 • via Nuitee
K
Kathryn • couple • us
5
Adequate
Pros:

Mattress was comfortable, staff was pleasant and helpful

Cons:

Trash and empty liquor bottles in the cabinet, room smelled like cigarette smoke, I asked for extra pillows and they were delivered without pillow cases. No one available to check out with the next morning.

2026-10-28 • via Nuitee
V
Virginia • couple • us
1
Save money, sleep in your car. Not worth the $85.
Pros:

Nothing. Dirty on the outside and inside. Just gross

Cons:

Cockroaches all over the room. Unfortunately brought a bag of food in. Carpet nasty.

2026-10-26 • via Nuitee
Y
Yvonne • family_with_children • us
4
Pros:

Staff was very nice!! Close to shopping and restaurants.

Cons:

The bathroom in my room didn't have a shower curtain. Kitchen appliances were all banged up looked ghetto..

2026-10-25 • via Nuitee
B
Barb • solo_traveller • us
4
Staff was friendly but cock roaches in the room were not expected.
Pros:

staff

Cons:

2 cock roaches in room - woke up to one on my shoulder as I slept

2026-10-23 • via Nuitee
K
Kim • family_with_children • us
5
Pros:

Location convenient

Cons:

The TV remote did not work. The bath tub was not cleaned well. You could still see hair stuck to the sides. The bath mat had a shoe print on it, like it was stained. The door made a horrible sound every time you opened and closed it.

2026-10-19 • via Nuitee
D
Dariana • solo_traveller • us
10
Pros:

Good

2026-10-13 • via Nuitee
D
Dariana • solo_traveller • us
10
Pros:

Excellent

2026-10-13 • via Nuitee
D
Dariana • solo_traveller • us
10
Pros:

Good

2026-10-13 • via Nuitee
D
Dariana • solo_traveller • us
10
Pros:

Goods

2026-10-13 • via Nuitee
D
Dariana • solo_traveller • us
10
Pros:

Excellent

2026-10-13 • via Nuitee
S
Shaw • solo_traveller • us
10
Pros:

Felt comfortable. Like I was at home

Cons:

No comments

2026-10-09 • via Nuitee
C
Cecil • solo_traveller • us
10
2026-10-07 • via Nuitee
L
Lofton • couple • us
4
Front desk seem unorganized not knowing what rooms were available I had to keep going to the front office an tell them m
Pros:

Clean an location

Cons:

First room I was put in the ac didn’t work second room was filthy bed wasn’t made trash everywhere then finally I got a clean room and ac working

2026-09-10 • via Nuitee
N
Nadiyah • couple • us
2
2026-09-03 • via Nuitee
J
Justin • couple • us
1
2026-09-02 • via Nuitee
K
Kearney • solo_traveller • us
6
2026-09-01 • via Nuitee
S
steven whitehead • solo_traveller • us
10
Nice stay
2026-08-31 • via Nuitee
J
James • couple • us
1
Shower didn’t work bad house keeping
Pros:

Good location

Cons:

Close to downtown

2026-08-31 • via Nuitee