Extended Stay America Select Suites - Richmond - West End - I-64

Hotels
•
Extended Stay America Suites
6 (702 reviews)
10961 W. Broad Street , Short Pump , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cleanliness in some rooms
Cons:
Dirty rooms
Reservation issues
Pest problems

Categories

Cleanliness
4.21
Multiple reviews mentioned dirty rooms and issues with cleanliness, including dead roaches and unkempt interiors.
Service
7.68
Several reviews highlighted friendly and accommodating staff, particularly mentioning the front desk's helpfulness.
Location
7.22
Guests generally appreciated the location, citing its convenience and proximity to various attractions.
Room Quality
5.67
Mixed feedback regarding room quality; some reviews mentioned clean rooms while others described issues like odor and condition.
Amenities
6.7
Some positive remarks on amenities such as extra amenities provided, but overall sentiment is neutral.
Value for Money
5.16
The hotel was viewed as low value given the high rate paid compared to experienced quality.
Food and Beverage
6.21
Not explicitly mentioned in reviews; average rating for standard hotel offerings.
Overall Experience
5.18
Overall dissatisfaction expressed by many guests; particularly with reservation issues and canceled bookings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-04 18:27

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America - Richmond - West End - I-64. Cook your favorite meals just like at home during your longer stay.

Complimentary Grab-and-Go Breakfast

Start your day right with a free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee, and tea. Perfect for guests who are on the move and need a quick and delicious meal.

Convenient Amenities and Nearby Attractions

Enjoy free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding during your stay. Explore nearby attractions like Short Pump Town Center, Bowl America, and Regal Entertainment Theater.

Book your stay now at Extended Stay America - Richmond - West End - I-64 for a comfortable and enjoyable extended visit.

Important information:

"Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6
Based on 702 reviews
Cleanliness: 4.21
Service: 7.68
Location: 7.22
Room Quality: 5.67
Amenities: 6.7
Value for Money: 5.16
Food and Beverage: 6.21
Overall Experience: 5.18
K
keneth • solo_traveller • us
10
Pros:

Exeptional

2026-01-25 • via Nuitee
K
keneth • solo_traveller • us
10
Pros:

Faranza is the most outstanding rmanager here at the Extended Stay America. She handles all duties and takes being considerate of her job and the tenants that live there 100% all the time as well. Thank you for the hard-work and help may you receive the most blessings, You’re greatly appreciated!.

2026-01-22 • via Nuitee
S
Scott • solo_traveller • us
4
2026-01-20 • via Nuitee
R
Richard • couple • us
9
It was time well spent
Pros:

Nice location

Cons:

No issues

2026-01-20 • via Nuitee
A
Alfred L • extended_group • us
5
2026-01-19 • via Nuitee
B
Benjamin • extended_group • us
1
2026-01-19 • via Nuitee
M
Maysa • couple • us
1
2026-01-19 • via Nuitee
R
Ron • solo_traveller • us
10
Pros:

Exeptional

2026-01-12 • via Nuitee
W
Whitworth • solo_traveller • us
10
Pros:

Hotel was quit and budgetable .

2026-01-11 • via Nuitee
P
Paul • couple • us
2
Truthfully, $40 a night might’ve been too much.
Pros:

I truly can’t say anything that I liked about this property, for $40 more a night I could’ve stayed at a much newer hotel

Cons:

Entire interior was unkept. Rust in the bathroom, bottom inside bathroom door looked like it was chewed on by a dog. Bathroom light crooked. Everything that was installed looked like it was worked on by eight year-old.

2026-01-01 • via Nuitee
W
Whitworth • solo_traveller • us
10
Pros:

N8ck at front desk was great! Requested an late reservation even though reservation got cancelled he was able to got me in. The staff were gracious. Room clean and beds comfy. Location also was good .

2025-12-29 • via Nuitee
P
Pamela • solo_traveller • us
10
Pros:

Room was clean and as select suites if you ask they can provide extra amenities for no cost . Place is very quit .

2025-12-24 • via Nuitee
P
Patrick • family_with_children • us
1
Double check your reservation
Pros:

Loved the location and closeness to where my wife and I were going.

Cons:

When I went to check in, I was told that there were no rooms available even though I had a confirmation through booking.com. I even received an email the day before saying that my chosen check in time was ok. I then had to scramble to find another hotel because we had an event to attend. Most disappointing experience I've been through using the app.

2025-12-22 • via Nuitee
B
Brown • couple • us
1
Pros:

I booked a room through Booking.com and when I arrived, I was told that the hotel was overbooked and I was charged for the room.

Cons:

I would not have been charged for the room.

2025-12-16 • via Nuitee
J
Jeniffer • solo_traveller • us
10
Nice stay
Pros:

It was quit and safe hotel . Good experiance

2025-12-15 • via Nuitee
• solo_traveller • us
1
2025-12-11 • via Nuitee
K
keneth • solo_traveller • us
10
Pros:

Nice sray

2025-12-08 • via Nuitee
W
Whitworth • solo_traveller • us
10
Cons:

I recently stayed at Extended Stay America even though my reservation got canceled and had a great experience! The staff was friendly and accommodating, and the room was clean and comfortable. The location was convenient, and I appreciated the kitchen facilities. Would definitely recommend for a short or extended stay!

2025-12-06 • via Nuitee
A
anthony • couple • us
1
never aagain
Pros:

nothing

Cons:

we booked this hotel for a four nite stay over thanksgiving At 5 PM the day we were suppose to check in they cancelled our reservation and we had to scramble to find another place to stay

2025-12-03 • via Nuitee
J
James • solo_traveller • us
1
Cons:

It was overbooked I need a refund

2025-10-31 • via Nuitee