Extended Stay America Suites - Austin - Downtown - Town Lake

Hotels
•
Extended Stay America Suites
6.9 (677 reviews)
507 South First Street , Austin , us

listing image 1
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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Location
Service
Value for Money
Cons:
Cleanliness
Room Quality
Food and Beverage

Categories

Cleanliness
4.61
Multiple reviews indicated general filth and issues with cleanliness.
Service
9.08
Several reviews praised the friendliness of the staff and excellent customer service.
Location
9.12
Consistent mention of great proximity to downtown and attractions.
Room Quality
6.07
Mixed feedback; some mentioned comfort while others noted issues like smell and outdated conditions.
Amenities
6.6
Basic amenities mentioned, though some services were lacking.
Value for Money
7.56
Good value mentioned, especially considering location.
Food and Beverage
5.61
Breakfast options were deemed inadequate.
Overall Experience
6.58
Overall, mixed experiences; location favored but cleanliness and room issues detracted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:38

Property Description

Convenient Extended Stay Accommodations

Fully Equipped Kitchens: Enjoy the convenience of having a stovetop, microwave, and fridge in every room.

Complimentary Amenities: Benefit from free WiFi, onsite parking, and a grab-and-go breakfast during your stay.

Ideal Location: Explore nearby attractions such as the Texas State Capitol and Sixth Street easily from our hotel.

Book now to experience comfort and convenience at Extended Stay America - Austin - Downtown - Town Lake.

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.9
Based on 677 reviews
Cleanliness: 4.61
Service: 9.08
Location: 9.12
Room Quality: 6.07
Amenities: 6.6
Value for Money: 7.56
Food and Beverage: 5.61
Overall Experience: 6.58
R
Ryan • couple • us
6
Average
Pros:

The rooms were average

Cons:

The smell within the hallways and rooms drew us off.

2026-04-09 • via Nuitee
D
David • solo_traveller • us
7
Good value. Proximity to down town.
Pros:

Close to Austin

2026-04-07 • via Nuitee
M
Monique • family_with_children • us
3
Never again
Pros:

How close it was to the Palmer event center

Cons:

Smells bad, hard mattress, hard thin towels, dirty, smelly, rude staff, thin rough sheets, dimly lit bathroom, awful water pressure.

2026-04-06 • via Nuitee
A
Alexander • solo_traveller • us
9
Pros:

I liked the lady who checked me in at the front desk. Check in and check out went smoothly. Location and price were amazing.

Cons:

My room was a bit ragged ... The shower tile paint was peeling, the countertops were worn out, and basically, all the furnishings were old. But I don't really care about that stuff. The room was clean, the service was great, and I would totally come back.

2026-04-02 • via Nuitee
A
amandine • family_with_children • us
7
Outdated but great location
Pros:

Location was great

Cons:

Facilities was outdated, smelled like mold, some staff at the reception was terrible (not all, but one in particular)

2026-03-30 • via Nuitee
R
Raik • family_with_children • de
4
Pros:

Central spot

Cons:

The breakfast is a not breakfast and very poor.

2026-03-30 • via Nuitee
B
Bosman • family_with_children • za
2
Pros:

Good location near walking trails

Cons:

Unprofessional staff. Being called awake by the front desk at 23:30 due to an error they made with my check in.

2026-03-29 • via Nuitee
N
Niccole • couple • us
8
Great place to stay location and price were great
Pros:

Location was excellent free parking room size

Cons:

Had to ask for things to be brought to use the kitchen

2026-03-29 • via Nuitee
P
Peter • extended_group • de
7
2026-03-28 • via Nuitee
R
Robert • solo_traveller • us
9
2026-03-24 • via Nuitee
S
Susan • solo_traveller • us
9
2026-03-23 • via Nuitee
L
Lisa • family_with_children • us
10
2026-03-23 • via Nuitee
C
cooper • solo_traveller • us
5
Meh
Cons:

Didn't like the black hair in my tub and bathroom. Didn't like not having to ask for a coffee pot and didn't know i also had to ask for the condiments, stir stick, napkin to go with it. Noisy with a dog barking quite a bit.

2026-03-19 • via Nuitee
L
Loretta • couple • ca
3
Never again.
Pros:

Location was very walkable to many sxsw venues and other sites/restaurants/pubs. They provided one night refund when I checked out early.

Cons:

Did not come close to matching the promo photos for rooms, breakfast or lobby. Very run down, stained sinks, carpets, not a single utensil or plate or coffee maker - first come first served for limited supply you could request from front desk. Free Breakfast was a packaged muffin or granola bar and coffee - no juice yogurt fruit etc., staff were consistently unhelpful and unfriendly.

2026-03-18 • via Nuitee
G
Gabriela • solo_traveller • br
6
So vale pela localização
Pros:

Localização

Cons:

Uma funcionária nada amigável não se esforçou em nada para me ajudar na troca de quarto e pegar um cafe após 4 minutos do encerramento do horário. Não foi gentil. Limpeza ruim, carpete sujo, cama com colchão ruim.

2026-03-18 • via Nuitee
K
Kristy • couple • us
8
2026-03-11 • via Nuitee
G
Gus Azores • family_with_children • ph
7
Pros:

Comfortable room and nice staff.

Cons:

The hotel is dated.

2026-03-03 • via Nuitee
L
Luca • couple • it
9
2026-02-28 • via Nuitee
J
James • couple • us
10
2026-02-24 • via Nuitee
L
Ls • family_with_children • us
9
2026-02-14 • via Nuitee