Extended Stay America Suites - Austin - Downtown - Town Lake

Das Hotel war dreckig und das Hotelzimmer roch sehr ekelhaft. Man hatte den Eindruck das Zimmer wurde nicht gründlich gereinigt. Das Frühstück bestand aus abgepackten Müsliriegeln.

Absolutely disgusting-do yourself a favor and book somewhere else. The floor was filthy, also felt damp, leaving brown stains on my feet. Encountered spiders and cockroaches. The kitchen was nasty with residue, and under the sink odor. There were holes around the bathtub, that could allow bugs to enter (see pictures). Customer service was extremely rude, and the front desk was practically nonexistent (even when calling from room). The room had no dishes, pots, pans, or utensils. After asking repeatedly, I was told to collect them myself at the front desk, where everything was dumped into a large black garbage bag. You must return your dirty towels to receive clean ones at the front desk! Practically anything you need, you need to get yourself! No housekeeping, unless you pay $25 per day for room cleaning. (Rooms are not cleaned daily for free, which under hotel policy only after 2 weeks of staying). The room was filthy, the service appalling, and the entire experience unacceptable. I would never stay here again and strongly recommend bookings somewhere else!

Overall the motel was okay it's just a ridiculous price that I had to pay because of the formula one being in town price gouging is b*******

Room was dirty. Have not cleaned under beds in a while. Staff not helpful location not the greatest of areas turned heat on and had a foul burning odor most of the night

El desayuno incluido basico, un cafe y un muffin. Tuve un inconveniente , ya que habia un insecto en el equipo de iluminacion de la habitacion, Lo vimos ya el final, pero estuvo ahi todo el tiempo. Era un insecto peligroso (un alacran). Dejamos constancia en la recepcion del Hotel, esperemos tomen medidas para evitar riesgos

Breakfast was extremely limited. No fruit whatsoever. Only 1 type of coffee, no other drinks or juices. All they had was 3 types of oatmeal, very small packaged muffins or nutri grain bars. Very disappointing.

I didn't like the hair's and dust on the floor on the restroom sink and especially the restroom tube was freaking dirty underneath the mat it was full of mold soap sum it was nasty I'm sorry but i was gross out. It was like the cleaning lady didnt do her job at all.That tube needs to be bleached out. Plus the cleaning lady cart was outside the hall for about 45min i was going to ask her for towels and a brum to swip the floor ...she never came out so i helped myself with 2 towels brum and vacuum. After 45 minutes she popped out of the a room and got mad at me cuz i got 2 towels. Cleaning lady was freaking so rude. So we started arguing i didn't say anything to the lobby girl cuz i didn't want to get kicked out so i left it like that. One thing the lobby girls had really great customer service she was nice. But that cleaning lady was bad bad worker and bad with customers. That never happened to me at any city i visit. I spent only 2 days and all that happened crazy my room#was 222 so that restroom can be cloroxed out and you all need to do something about that cleaning lady that worked Sunday Oct 11,26. Breakfast can be better. Over all my say was a 6.

Breakfast was coffee, oatmeal and some granola bars and muffins, I recommend to find another place to have breakfast.
A lot of squashed cockroaches on the main halls.
Room had a weird seafood smell and the bathroom didn´t have exhaust fan, no "natural" ventilation, just the A/C

The bath tub was dirty

Demasiado olor a humedad, necesita mejorar la atención al público

There was never anyone at the front desk, I was told I had to pay Extra and in cash to clean my room after my daughters surgery, no clean towel plumbing issues was really disappointing

The rooms come with a stove and microwave, but not a coffee maker or a basic set of dishes. You had to go and ask for dishes you might have needed. I can understand about pans and cooking items, but having to bother the front desk for dishes is a bit much. The other item I did find disconcerting is that I needed to say something to the front desk staff, and the couple of times I did go to see them, they were nowhere to be found...

The carpet in the room looked dirty, the mattress was not very comfortable, and the shower had weak water pressure. The breakfast is very basic, with only black coffee, hot water, tea bags, packaged cookies and small cakes.