Extended Stay America Suites - Austin - Downtown - Town Lake

Hotels
•
Extended Stay America Suites
6.9 (727 reviews)
507 South First Street , Austin , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Location
Service
Value for Money
Cons:
Cleanliness
Room Quality
Food and Beverage

Categories

Cleanliness
4.61
Multiple reviews indicated general filth and issues with cleanliness.
Service
9.08
Several reviews praised the friendliness of the staff and excellent customer service.
Location
9.12
Consistent mention of great proximity to downtown and attractions.
Room Quality
6.07
Mixed feedback; some mentioned comfort while others noted issues like smell and outdated conditions.
Amenities
6.6
Basic amenities mentioned, though some services were lacking.
Value for Money
7.56
Good value mentioned, especially considering location.
Food and Beverage
5.61
Breakfast options were deemed inadequate.
Overall Experience
6.58
Overall, mixed experiences; location favored but cleanliness and room issues detracted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:38

Property Description

Convenient Extended Stay Accommodations

Fully Equipped Kitchens: Enjoy the convenience of having a stovetop, microwave, and fridge in every room.

Complimentary Amenities: Benefit from free WiFi, onsite parking, and a grab-and-go breakfast during your stay.

Ideal Location: Explore nearby attractions such as the Texas State Capitol and Sixth Street easily from our hotel.

Book now to experience comfort and convenience at Extended Stay America - Austin - Downtown - Town Lake.

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.9
Based on 727 reviews
Cleanliness: 4.61
Service: 9.08
Location: 9.12
Room Quality: 6.07
Amenities: 6.6
Value for Money: 7.56
Food and Beverage: 5.61
Overall Experience: 6.58
K
Kaylie • solo_traveller • nz
8
Cons:

AC unit was noisy so had to turn it off to sleep

2026-06-04 • via Nuitee
D
Desmond • extended_group • gb
8
2026-06-04 • via Nuitee
S
Smith • family_with_children • us
9
Pros:

The room was as expected. Beds were comfy.

2026-06-03 • via Nuitee
R
Rufo • couple • us
10
If you need an affordable place to experience the city this is the spot
Pros:

It was no more than 8-10 min from lady bird lake. I was also able to walk to South Congress with no hassle at all

Cons:

My keycard kept giving me issue but besides that nothing else

2026-06-03 • via Nuitee
M
Martha • solo_traveller • us
9
Nice place
Pros:

Location , large room, breakfast but how do you eat oatmeal without a microwave?

Cons:

Oatmeal packets for breakfast but no microwave

2026-06-02 • via Nuitee
T
Tom • solo_traveller • us
5
I have never felt so INVISIBLE in at a hotel stay in my life.
Pros:

Name is Chris- this was booked by my boss for a 1 day work trip. Honest review: There was staff there to greet me. She was polite, but curt. My flight landed late, so it was close to a 10pm check in, yet she was very "put off" that I was interrupting her scrolling on her phone. Let's just say, I did not feel very "welcomed" and as a brand new guest to your hotel, that would be THE MOST important message to convey. Also, why are your desk people not engaging? ie; Where are you here from and HOW DID YOU HEAR ABOUT US? - now you can track your ad spend AND build a better client experience overall. Hotel is dated, but clean, which I appreciate.

Cons:

I only had TWO experiences w/front desk: ck in, which I mentioned above. and check out. Wow... That was something. At 9am, the breakfast room was out of coffee, and girl behind the desk really did NOT want to make more, AND SAID SO, but begrudgingly did make 1/2 pot. Coffee in hand, I completed my packing and returned to front desk for a 9:30am check out. The woman at the desk is having a meltdown and anyone within a 20 ft radius will come to understand her computers are not working properly, she cannot do cleaning assignments and she's going to have to do it manually. We also came to know it was her day off and she only came in to help out and boy she was regretting it. I was "stuck" in the lobby for the next 15 mins waiting for my ride and was forced to listen to her exchange with her manager -on speakerphone- about how the system was not working and ..... drama, drama, drama.

2026-06-02 • via Nuitee
G
Gustavo • extended_group • mx
6
Decent but not amazing
Pros:

The location was easy to get to

Cons:

The cleanliness of the room’s carpet (it was not vacuumed) and chairs (they had a sticky food/liquid on them). In the breakfast, they had instant oats but no plates, so I had to use a coffee cup to eat.

2026-05-30 • via Nuitee
J
Juliann • solo_traveller • us
8
2026-05-29 • via Nuitee
L
lorenzo hands • solo_traveller • ve
7
2026-05-28 • via Nuitee
R
Renee • couple • us
5
Zero frills type of stay
Pros:

Location

Cons:

Old and needs updating - no amenities in the room, have to call to front and request all stuff. Cups, coffee, etc

2026-05-27 • via Nuitee
A
alejandro • solo_traveller • mx
6
Pros:

La ubicación

Cons:

Los olores

2026-05-25 • via Nuitee
U
Ulyana • couple • ua
10
2026-05-21 • via Nuitee
L
Lori • extended_group • us
5
Pros:

Friendly staff & location was amazing

Cons:

Rooms need updating and they felt damp. The bathroom counter and shower both were stained and chipped. The smell from the clammy air was off putting. The breakfast was laughable, there are definitely more options for grab and go style breakfast that would easily make this amenity and actual amenity.

2026-05-21 • via Nuitee
R
Rosales • family_with_children • us
5
2026-05-20 • via Nuitee
Z
zhe • couple • us
9
2026-05-19 • via Nuitee
A
Anna • couple • ca
5
Fair for price but not super clean
Pros:

Good value and location

Cons:

Towels were dirty

2026-05-19 • via Nuitee
C
Chantelle • solo_traveller • gb
5
2026-05-18 • via Nuitee
R
Richard L. • solo_traveller • us
6
Somewhat uncomfortable and smelly
Pros:

Fair

Cons:

Not much

2026-05-18 • via Nuitee
L
Lucas • couple • us
7
Pros:

The location, free parking, and convenience

Cons:

The smell

2026-05-17 • via Nuitee
F
Flavio • extended_group • us
8
Pros:

Good location

Cons:

Dated rooms and facilities

2026-05-14 • via Nuitee