Extended Stay America Suites Washington DC Germantown Town C

If you stay for a while they really look out for you like family

Clean room nice staff accommodating and parking

First room the refrigerator didn’t work. In need of serious remodeling. Roaches

Clean extra space rooms

Poor customer service. Room is too old stinks and has no amenities

Room has a terrible smoke smell

Clean and functional

The whole area is not clean. It does not meet the standards of other hotels I have stayed in. I will never opt for Extended stay suites again.

Good

The hotel attracted some rough-looking characters who lingered around the property, giving the area a sketchy feel. Obtaining fresh towels was inconvenient, as staff insisted on inspecting and counting the used ones before issuing replacements and charged for them. Overall, not terrible for the price — but probably not ideal if you’re traveling with children.

Rooms were very run down and the fumes from whatever was used to clean them were way too strong, as if trying to cover up something. The front office smelled like weed and had plexiglass between staff and customers. Doesn’t make you feel too safe, especially with the designated parking spot up front for cops.

As a single woman, having a first-floor room with an exterior door in the back of the building was a negative. The room had a strong perfume smell that made me sneeze, and it felt very humid.moldy in the room. The alarms went off for me about the safety of the area when the check in area was completely behind a shield from desk to ceiling.

Only reason 1 give 1 star is because I am not able to give 0. We HAVE to get a refund. Met a pest control provider when I was checking in. Key to the room didn’t work. Bed was broken, and maintenance “fixed” it with bungee cords. One of the worst hotel experiences I have ever had, and I travel a lot. I have plenty of pictures to share. Unless you’re looking to smoke pot with neighbors, avoid this at all costs.

Run down, old, and dirty. Not going back.

Room was disgusting. Everything smelled like weed. Holes in the walls. Bugs in the corners of ceilings and floors. Cupboards all crooked. Shower tub was gross. Key cards kept not working. Will never go back.

Even no air dryer

Courteous staff. Excellent customer service.

It qas great for the extended stay we had there. The staff was very helpful.

Check-in was bad; no one at the front desk for long periods of time.
The room was dirty, there was a bug on the pillow and others on the floor. Holes in the wall and it was a noisy place. Obviously the owner is not interested in fixing anything or hiring people who will fulfill their obligations. I would not be surprised if bedbugs are an issue.

We had a three night booking and left after the first night because the room was dirty and there were bugs.
I told them we were checking out early for that reason and they didn’t care at all.