Extended Stay America Suites - Houston - Galleria - Uptown

Hotels
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Extended Stay America Suites
6.6 (591 reviews)
2300 West Loop South , Houston , US
+1 713-960-9660

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Price
Family-friendly
Cons:
Cleanliness issues
Room maintenance
Lack of amenities

Categories

Cleanliness
5.1
Many reviews complained about cleanliness, mentioning issues such as bugs and bad odors.
Service
7.6
Service was generally standard, but there were frustrations reported with the response times.
Location
8.6
Several reviews highlighted convenience to local attractions as a positive aspect.
Room Quality
5.6
The rooms were reported as old and in disrepair, with various maintenance issues.
Amenities
6.1
Reviewers noted a lack of basic amenities and poor breakfast options.
Value for Money
8.1
The price was mentioned as a positive aspect, suggesting it can be seen as good value.
Food and Beverage
4.6
Limited food options were detailed, with breakfast lacking variety and quality.
Overall Experience
7.1
Overall feedback indicates significant disappointment but notes low price as a compensatory factor.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:54

Property Description

Fully Equipped Kitchen in Every Room
Experience the convenience of a fully equipped kitchen in every room at Extended Stay America - Houston. Cook your favorite meals just like at home with a stovetop, microwave, and fridge provided in each kitchen.

Complimentary Amenities
Enjoy free WiFi, grab-and-go breakfast, and onsite parking during your stay. Start your day right with a selection of breakfast bars, muffins, and hot cereal. Benefit from complimentary weekly housekeeping services to keep your room fresh and clean.

Convenient Location
Located in Houston's vibrant Galleria - Uptown area, our hotel is close to popular attractions like the Galleria Mall and the Museum District. Explore the city with ease and return to the comfort of your fully-equipped room.

Book your stay at Extended Stay America - Houston now for a memorable and convenient experience!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

6.6
Based on 591 reviews
Cleanliness: 5.1
Service: 7.6
Location: 8.6
Room Quality: 5.6
Amenities: 6.1
Value for Money: 8.1
Food and Beverage: 4.6
Overall Experience: 7.1
M
Morgan • solo_traveller • us
8
2026-11-03 • via Nuitee
P
Paul • solo_traveller • us
6
2026-11-01 • via Nuitee
J
Jorge Alejandro • couple • us
1
2026-10-23 • via Nuitee
C
casey • family_with_children • us
2
Pros:

The only thing really good about this stay was the staff, they were friendly and helpful

Cons:

Very old carpet, had a foul smell. The ac kept going in and out, sounded like it could break at any moment. Definitely need to be renovated. Im pretty sure there was a crackhead in the room above us, they were stomping around and yelling between 3 and 5 am, so couldn't sleep well with that.

2026-10-19 • via Nuitee
N
Nickie • couple • us
2
2026-10-19 • via Nuitee
S
Shekinah • couple • us
5
Okay for low price
Pros:

Meh worth it for low price?

Cons:

Old oudated carpets and linen but semi clean smelling? Old bathroom w peeling tubs nit the worst bc no bugs but def loud from other ppls pets

2026-10-13 • via Nuitee
M
Marcela • solo_traveller • us
8
Pros:

Location is good. Parking lot security.
The room is a nice size, nice kitchen space.

Cons:

I had to ask for extra pillows and they didn't have enough. We were four people and the pillos are super small so I asked for four more so it would feel like a regular size one but they only had two more.
It made it uncomfortable to sleep.
Then I had to ask for towels because there were non e in my bathroom. Bed was okay.
Hotel is very basic. No ice machine.
Low water pressure.

2026-10-12 • via Nuitee
D
Douglas • solo_traveller • us
10
Pros:

Location.
Quiet.
Felt safe.

2026-10-12 • via Nuitee
J
Jose • family_with_children • us
7
2026-10-09 • via Nuitee
V
Vishal • solo_traveller • us
9
2026-08-30 • via Nuitee
N
Norma • family_with_children • us
9
Ok
Pros:

All but not handicap or shower. I am in a wheelchair.
Checkout is too early with no time extension allowed.
I’m am then e for medical appointment on Saturday and son returns to room to sleep until check out time. He had to stay in car until I was ready to be picked up at 3:30.

Cons:

Handicap

2026-06-21 • via Nuitee
J
John • solo_traveller • us
5
The unexpected misleading stay
Pros:

Latanya was wonderful. I would go back to stay just to see her again. She was attentive made sure we were comfortable and ment all our needs.

Cons:

There is a lot. First there was no supplies in the room dishes, silverware just a note that we didn't see til we were leaving that there may be supplies if requested. The vending machines didn't work. The so call breakfast consisted of coffee and package oatmeal no bowls or spoons to eat it with or to even make the oatmeal in.. there could at least be fruit other pastries paper goods bowls spoons to eat the package oatmeal with. There was one small face soap and one small bar soap to bathe with. Two small pillows on the bed that were so flat it had to be doubled to sleep on. The pictures on the web page don't resemble the actual rooms nor actually tell what kind of breakfast would be served that would be helpful in planning breakfast not just being misled with package oatmeal with no bowls or spoons to prepare or eat it with.

2026-06-18 • via Nuitee
A
Adams • solo_traveller • cw
6
No
Pros:

Location good, room not good rain water enter through window , I drank only tea.

Cons:

No

2026-06-17 • via Nuitee
E
Emon • couple • us
1
HORRIBLE AND NASTY
Pros:

Location

Cons:

It was horrible…. The room was nasty the staff always said they didn’t have towels and the staff was very unpleasant. The water was warm it never got hot and there was trash outside of the rooms all weekend. I will NEVER STAY THERE AGAIN AND I WILL NEVER RECOMMEND THIS PLACE TO ANYONE ELSE!!!!!!! Just horrible

2026-06-03 • via Nuitee
C
Cindy • couple • us
10
2026-05-31 • via Nuitee
J
Jorge • solo_traveller • mx
8
Pros:

la ubicacion, me permitia moverme sin problema por houston, cerca de estaciones de bus, pero bastante bien en general

Cons:

tal vez un poco que sentia que habia un aroma constante a cigarro u otras cosas, pero no se si venia de afuera o no se, a pesar que se marcaba que era un ambiente libre de humo, solo eso no me gustaba si era penetrante el aroma

2026-05-30 • via Nuitee
N
Naveen • family_with_children • us
1
Very bad experience with this extended stay
Pros:

Location is good
Room condition is very very bad - not cleaned at all.. bathroom doors are stuck and need heavy push to close
Breakfast .. didnt see anything other than some bars and coffee

Cons:

Room - please do atleast basic maintenance

2026-05-13 • via Nuitee
Z
Zsófia • couple • hu
7
2026-05-09 • via Nuitee
O
Olalekan • solo_traveller • ae
9
2026-05-06 • via Nuitee
I
Iris • family_with_children • us
1
Pros:

Nothing, they double booked my room living me strabded even when I had confirmed my stay 24hrs prior arrival. AND I was changed for the "stay". Glad i didn't stay there, the place was durty and the entrance and reception area had strong smells of marihuana.

Cons:

They double booked my room living me strabded even when I had confirmed my stay 24hrs prior arrival. AND I was changed for the "stay". The place was durty and the entrance and reception area had strong smells of marihuana.

2026-04-20 • via Nuitee