Extended Stay America Suites - North Chesterfield - Arboretum

Hotels
Extended Stay America Suites
6.6 (658 reviews)
241 Arboretum Place , Richmond , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Cons:
Dirty rooms
Unpleasant odors
Disappointing breakfast

Categories

Cleanliness
5.23
Many reviews reported dirty rooms, odors, and unpleasant conditions.
Service
7.7
Several reviews mentioned friendly staff and decent service, although there were issues with responsiveness.
Location
8.24
The location was noted as convenient for nearby events.
Room Quality
7.19
Rooms varied in quality, with some being clean and comfortable while others had issues.
Amenities
6.22
Amenities were described as basic; some guests were disappointed with the breakfast offering.
Value for Money
6.18
Experience varied; some felt it was budget friendly while others expected more for the price.
Food and Beverage
5.23
The grab and go breakfast did not meet expectations.
Overall Experience
6.8
Overall the experience was mixed with positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:37

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of a fully equipped kitchen in every room at Extended Stay America - North Chesterfield. Cook your favorite meals just like at home with a stovetop, microwave, and fridge provided.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast served daily, including a variety of options like breakfast bars, muffins, and hot cereal. Fuel up with coffee and tea before exploring Richmond.

Convenient Amenities and Nearby Attractions
Benefit from free WiFi, 24-hour front desk service, and free onsite parking during your stay. Explore nearby attractions such as the Chesterfield Town Center and Stony Point Fashion Park for a memorable experience.

Book your stay now at Extended Stay America - North Chesterfield - Arboretum for a comfortable and enjoyable extended visit to Richmond.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.

Fresh towels and linen can be exchanged at the front desk at any time.

Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.6
Based on 658 reviews
Cleanliness: 5.23
Service: 7.7
Location: 8.24
Room Quality: 7.19
Amenities: 6.22
Value for Money: 6.18
Food and Beverage: 5.23
Overall Experience: 6.8
A
Amber family_with_children us
8
2026-02-12 via Nuitee
K
Karen couple us
6
Comfortable Room
Pros:

Front desk staff was super nice. The room was clean, and the bed was comfortable. Room was comfortable.

Cons:

The toilet didn't flush properly. The the pipe under the sink in the kitchenette was leaking even though we hadn't used that sink.

Check out is at 11am, but someone knocked and tried to get in around 9am. this occured the previous time we stayed at this property

2026-01-23 via Nuitee
T
Terace couple us
1
2026-01-20 via Nuitee
S
Stephanie solo_traveller us
8
2026-01-14 via Nuitee
K
Karen family_with_children us
8
2025-12-26 via Nuitee
G
Grisel family_with_children us
2
2025-11-25 via Nuitee
C
Cynthia solo_traveller us
10
2025-11-20 via Nuitee
A
Arledge family_with_children us
2
Comfortable bed but every other aspect was unpleasant.
Pros:

The bed was comfortable and the location was close to the event we were attending.

Cons:

The rooms we rented were both dirty. The floor had not been mopped, the rooms had an odor, greased handprints were on appliances and hair on everything, sheets, towels, and blankets. The door to one of the rooms was extremely difficult to open and close. At 4am there was a fight in the parking lot. Air conditioning was struggling and smelled bad. Staff was scarce.

2025-11-10 via Nuitee
J
Jonathan
10
Pros:

very good service

2025-10-12 via Nuitee
A
angela
10
Pros:

clean

2025-10-12 via Nuitee
A
Ashley family
10
Pros:

clean room

2025-10-11 via Nuitee
J
james
10
Pros:

always clean

2025-10-11 via Nuitee
J
james
10
Pros:

very good services

2025-10-10 via Nuitee
A
Allen
10
Pros:

clean

2025-10-10 via Nuitee
A
Allison
10
Pros:

family stay

2025-10-08 via Nuitee
G
Gwendolyn
4
Sub par stay.
Pros:

The bed wasn’t uncomfortable. There was a funky smell in the entire building. The shower curtain was moldy. The air would blow the curtain into me laying in the bed. Breakfast was a joke. Oatmeal packets, prepackaged muffins and granola bars. The floor was sticky. There were spiders on the bed. The guy checking us in was nice. We should have car camped.

2025-10-08 via Nuitee
T
terry
10
Pros:

clean

2025-10-08 via Nuitee
J
john
10
Pros:

clean

2025-10-06 via Nuitee
A
Antrick family_with_children us
5
2025-10-06 via Nuitee
Z
zack friends
10
Pros:

room is fantastic

2025-10-06 via Nuitee