Extended Stay America Suites - San Diego - Sorrento Mesa

Hotels
•
Extended Stay America Suites
8 (564 reviews)
9880 Pacific Heights Boulevard , Sorrento , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean Location
Friendly Staff
Cons:
Dirty Rooms
Limited Amenities

Categories

Cleanliness
6.16
Numerous complaints about dirty rooms, linens, and overall lack of cleanliness.
Service
9.63
Generally friendly staff, but some mentioned poor service during check-in and room requests.
Location
10
Location received positive remarks across multiple reviews for convenience and safety.
Room Quality
7.17
Complaints about room size, cleanliness, and unpleasant odors, but some rooms deemed acceptable.
Amenities
8.12
Limited amenities noted, especially in regard to breakfast offerings.
Value for Money
8.15
Feedback suggests the hotel was overpriced for the quality of the stay.
Food and Beverage
7.11
Breakfast offerings were minimal and not appealing.
Overall Experience
7.66
Overall mixed reviews with several negative experiences but some redeeming qualities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:53

Property Description

Kitchenette in Every Room
Each room at Extended Stay America - San Diego - Sorrento Mesa comes with a convenient kitchenette, complete with essential appliances for a comfortable stay.

Complimentary Grab-and-Go Breakfast
Start your day right with a complimentary grab-and-go breakfast, ensuring you have the fuel you need to explore nearby attractions.

Convenient Location
Situated near popular attractions like SeaWorld San Diego and the San Diego Zoo, our hotel in Sorrento Mesa offers easy access to the best of the city.

Book now for a seamless and enjoyable extended stay experience at Extended Stay America - San Diego - Sorrento Mesa.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.

Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.

A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 564 reviews
Cleanliness: 6.16
Service: 9.63
Location: 10
Room Quality: 7.17
Amenities: 8.12
Value for Money: 8.15
Food and Beverage: 7.11
Overall Experience: 7.66
H
Heather • couple • ca
2
Didnt actually get to stay.
Cons:

I cant rate this property. I booked the property after 11pm as we were not expecting to stay in San Diego. The booking was confirmed but when we got to the property, we were told that they could not see the reservation. I then asked if they had any room availability but the front desk agent just repeated that he could not see the reservation. I called the 800 number to cancel and was told that I would need to cancel through Booking.com. So we ended up leaving and stayed at another hotel just a few blocks away.

2026-02-12 • via Nuitee
P
Petersen • family_with_children • us
8
2026-01-27 • via Nuitee
C
Corey • couple • us
10
2026-01-25 • via Nuitee
J
Jessica • family_with_children • us
1
Would not recommend
Pros:

The location was just about the only good thing about this hotel

Cons:

Upon arrival around 1pm there was no one attending the front desk. There was another upset guest there who had also been waiting for an extended period of time. We waited almost 30 minutes before a woman finally appeared from the back to help us. Our room was musty and had stains all over the carpet and floor. The kitchenette was dirty and dusty and the beds only had 2 flat pillows on them. When asking for more bedding towels and pillows we were told there were none available. I wrote another review and only after I assume someone was contacted about the review did they call to ask if they could do anything to make it better and magically found more pillows and towels for us. The other guests were extremely loud at all hours with children and animals running around in the rooms around us pounding on walls.

2026-01-20 • via Nuitee
A
Aaron • solo_traveller • us
1
Cons:

Worst stay.
Unclean. Bed had a dent. Would t change room said they were booked completely.
Staff not even there to check in.

2026-01-19 • via Nuitee
C
Ciarra • solo_traveller • us
5
2026-01-19 • via Nuitee
B
Bella • couple • us
8
Excellent
Cons:

Wish there was an elevator

2026-01-19 • via Nuitee
O
Oscar • solo_traveller • cn
10
2026-01-19 • via Nuitee
R
Rosalinda • extended_group • us
2
Mediocre.
Pros:

Not much.

Cons:

The room was dirty, needed a deep cleaning. Cobwebs in the corners of the room. Floor was dingy. Never found anyone at the front desk to check out. Asked for additional kitchen items that never came.

2026-01-19 • via Nuitee
B
Bill • solo_traveller • us
6
2026-01-17 • via Nuitee
O
Oswaldo • family_with_children • us
1
Run away
Pros:

Nothing. Will never stay there again.

Cons:

Everything. Dirty rooms, dirty sheets, walls had writing/scribbles, shower was dirty, cockroaches, no pool, hotel smelled, dirty carpet.

2026-01-16 • via Nuitee
K
Kamraan • couple • us
10
It’s very convenient location and easy access I would love to come back there
Pros:

It’s very clean and best location very close for me very convenient

Cons:

It’s nothing about I don’t like everything was perfect

2026-01-12 • via Nuitee
G
GIL • couple • us
8
2025-12-28 • via Nuitee
S
Sergio • solo_traveller • us
10
2025-12-25 • via Nuitee
D
Diana • couple • us
5
I will not be staying here again
Pros:

Location seemed safe

Cons:

I received a room that was previously a smoking room because the smell of smoke still lingered in the room and made it very unpleasant

2025-12-20 • via Nuitee
C
Ciarra • couple • us
1
Pros:

Nothing

2025-12-16 • via Nuitee
D
Denis • solo_traveller • mx
1
2025-12-15 • via Nuitee
D
DAVID • family_with_children • us
7
2025-12-08 • via Nuitee
S
Sanchez • couple • us
10
2025-12-06 • via Nuitee
S
Sanchez • couple • us
10
2025-12-06 • via Nuitee