Extended Stay America Suites - Nashville - Franklin - Cool Springs

Hotels
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Extended Stay America Suites
6.9 (396 reviews)
680 Bakers Bridge Ave. , Franklin , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Uncomfortable bedding

Categories

Cleanliness
4.24
Multiple reviews mentioned unclean conditions, such as presence of mold and overall filth.
Service
8.21
Most reviews noted friendly staff, although there were some negative experiences.
Location
8.75
Positive comments about the convenient location.
Room Quality
5.7
Concerns were raised about outdated and uncomfortable room conditions.
Amenities
7.23
Some amenities were appreciated, but there were complaints about missing items.
Value for Money
7.69
The price was considered decent, but quality didn't meet expectations.
Food and Beverage
6.24
Limited options available, with complaints about running out of coffee.
Overall Experience
7.11
Mixed feelings overall, with both positive and negative aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:33

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of a fully equipped kitchen in every room at Extended Stay America - Nashville. Cook your own meals just like at home and save on dining out expenses.

Complimentary Grab-and-Go Breakfast

Start your day right with a complimentary grab-and-go breakfast featuring a variety of options. Whether you're in a rush or want to enjoy breakfast in your room, we've got you covered.

Convenient Location near Major Attractions

Located near the Cool Springs Galleria Mall, Nissan North America, and the Country Music Hall of Fame, our hotel is the perfect base for exploring the best of Franklin.

Book your stay at Extended Stay America - Nashville - Franklin - Cool Springs for a comfortable and convenient experience.

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.9
Based on 396 reviews
Cleanliness: 4.24
Service: 8.21
Location: 8.75
Room Quality: 5.7
Amenities: 7.23
Value for Money: 7.69
Food and Beverage: 6.24
Overall Experience: 7.11
D
Daniel • family_with_children • us
1
2026-01-24 • via Nuitee
G
Gwen • family_with_children • us
5
Comfortable bed
Pros:

Close to food and shopping. Comfortable bed.

Cons:

Waited at least 30 minutes for someone to show up at the desk to check in at 4pm

2026-01-23 • via Nuitee
H
Heather • extended_group • us
5
Decent room, outdated and uncomfortable.
Pros:

Location

Cons:

We had 3 people. Had to go to the front desk to get bedding for the pullout couch. Then pullout was so thin that the springs were hurting our son. So 3 of us adults slept in king size bed.

2026-01-20 • via Nuitee
L
Lance • solo_traveller • us
3
It's cheap but they could have put at least some effort in
Pros:

It was cheap

Cons:

-Roaches
-Barely any hot water
-Terrible water pressure
-The door didn't seal all the way and let bugs in from outside.
-No blinds on the windows, just curtains.
-The bed felt like sleeping on a stone slab.
-The "breakfast" is just an oatmeal bar. Not premade, just packs of oatmeal with some muffins and a Keurig.
-Room had terrible lighting.

2026-01-19 • via Nuitee
A
Abraham • couple • us
5
2026-01-19 • via Nuitee
D
david • solo_traveller • us
10
Pros:

Quiet,not much traffic around the hotel. Great value as well.

Cons:

N/a

2026-01-14 • via Nuitee
S
Shade • family_with_children • us
3
2025-12-27 • via Nuitee
E
Ezkiel • solo_traveller • us
1
2025-12-13 • via Nuitee
K
Ken • solo_traveller • us
1
2025-12-04 • via Nuitee
R
Ramirez • extended_group • us
10
Pros:

Limpio, ordenando, muy buena atención

2025-11-16 • via Nuitee
S
Stephen • family_with_children • us
6
Price decent, accomodations less than adequate
Pros:

The price.

Cons:

The room was dated and old. Even the ironing board was rusting. And the walls were thin. I could hear my neighbors plainly

2025-10-30 • via Nuitee
M
Marianne • couple • us
2
Pros:

Two bathrooms were good to have. One of the staff members was pleasant.

Cons:

Some guy was working on his broken down car in parking lot. My manager knew nothing about history of the area or where visitor center was. She was not helpful and the room smelled like cigarettes smoke. No coffee was available.

2025-10-27 • via Nuitee
C
Candace • couple • us
5
2025-10-21 • via Nuitee
M
Mason • extended_group • us
7
Pros:

I liked that it wasnt connected to one building, cause of that i feel it gave the room more space making it feel more roomy

Cons:

The beds they were a little stiff for me

2025-10-20 • via Nuitee
A
Antonio • family_with_children • us
1
2025-10-19 • via Nuitee
C
Constance • family_with_children • us
10
Pros:

This is my go to spot once aweek. I live in Huntsville AL, so them late night's I don't feel like driving home. I always come here.

2025-10-15 • via Nuitee
M
Maxwell • couple • us
8
Long day of traveling for a family funeral
Pros:

Dennis was very helpful and friendly.

Cons:

I didn't realize we needed to ask for our utensils at check in
I could have used the pots and pans to cook. Instead we had a cold dinner on paper plates. I found the care later that said to ask at the front desk for the utensils.

2025-10-13 • via Nuitee
F
Felipe • extended_group • us
7
2025-09-30 • via Nuitee
R
Rachel
10
Pros:

Check in was fast and easy. Room was clean and hotel is conveniently located.

2025-09-27 • via Nuitee
C
Chris • couple • us
3
This hotel is awful its not for people on vacation
Pros:

That the area was quite

Cons:

The lady at the front was rude, she had no empathy, no patience, she even asked me if my partner was showing violence towards me, I still can't tell you why she asked me that. I tried to reserve another day, she told me I needed to move out of my room to a smaller room okay well because of that she charged my card 69.00, then tried to charge another 73.00 dollars for an ungraded after all that I missed my Lyft and gong to dialysis, she did not care my day was horrible all because she did the have the heart to help me. I checked out September 17 2025 at 10:30am I just told her to cancel my room so I don't know if I will get a refund.

2025-09-19 • via Nuitee