Extended Stay America Suites - Cleveland - Airport - North Olmsted

Hotels
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Extended Stay America Suites
7.2 (380 reviews)
24851 Country Club Boulevard , North Olmsted , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Room size
Cons:
Cleanliness issues
Poor amenities
Inadequate customer service

Categories

Cleanliness
5.28
Multiple reviews indicate poor cleanliness, including dirty sheets and cockroaches.
Service
9.25
Some reviews highlight attentive staff, but issues with customer service were reported.
Location
9.79
Location is frequently praised for its proximity to the airport and amenities.
Room Quality
6.74
Reports of outdated rooms and issues like a bed with a sinkhole and dirty bathrooms.
Amenities
4.27
Poorly stocked kitchen supplies and minimal breakfast options noted.
Value for Money
9.23
Some guests felt the price was justified by location, though others found it lacking.
Food and Beverage
4.78
Limited breakfast options lead to disappointment among guests.
Overall Experience
8.25
Mixed feelings with many serious complaints but a few positive notes on experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:58

Property Description

Extended Stay America - Cleveland - Airport - North Olmsted is your perfect home away from home in North Olmsted.

Fully Equipped Kitchen: Each room features a fully equipped kitchen with a stovetop, microwave, and fridge, ideal for longer stays.

Convenient Amenities: Enjoy free WiFi, a complimentary Grab-and-Go breakfast, laundry facilities, and upgraded bedding for a comfortable stay.

Great Location: Explore nearby attractions such as the Cleveland Metro Zoo, Rock and Roll Hall of Fame, and The West Side Market.

Book now for a convenient and enjoyable extended stay experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.2
Based on 380 reviews
Cleanliness: 5.28
Service: 9.25
Location: 9.79
Room Quality: 6.74
Amenities: 4.27
Value for Money: 9.23
Food and Beverage: 4.78
Overall Experience: 8.25
N
Nicholas • solo_traveller • us
10
2026-04-10 • via Nuitee
Y
Yajaira • solo_traveller • us
10
2026-04-06 • via Nuitee
Y
Yajaira • solo_traveller • us
10
2026-04-06 • via Nuitee
P
P8668GMdavek • Solo travel • DuBois, Pennsylvania
2
Poop in my toilet
Pros:

I found poop in my toilet !!!!

Not inclined to return…

Lack of hotel hygiene

2026-03-19 • via Tripadvisor
L
L154OUjasons • Family
2
Go to Walmart and Buy a Tent.
Pros:

The front desk lady was patient. That’s the good part. Very dated and plain rooms. They need upgraded. But after an evening there, I totally understand why mgt doesn’t want to sink more money into this place. I wouldn’t. The room was advertised to have a kitchen, but mgt needs to be more specific. I’d have said that it was just a space that contained a fridge and oven and microwave and sink. No means to use the oven, nothing to cook with or in, no dishes to eat off of or silverware to use. And no means to wash the utensils in the sink. It’s like saying they have a car, but no seats, no gas tank, no steering wheel, just this thing that looks like a car. So if you don’t have these things and you’re forced to be here for a while, just have ample counter space. There wasn’t even a coffee maker in the room. Even a Motel 6 has a coffee maker in the room. I’ve stayed in other “extended stay” chains where all of these things have been supplied.

Also, I don’t believe the clientele that uses this establishment understands that marijuana smoking also falls under the definition of “smoking”…the building reeked of it. My guess is they’re too stoned to care. We left early. Glad I’m only out airline miles.

2026-03-15 • via Tripadvisor
V
Vacation06398722170 • Family
4
An update of the hotel would go a long way
Pros:

I reserved a suite for the night of the 28th for 4 people. The lady at the front desk was pleasant. I had to get additional sheets and blankets for the pull out couch. I was told that there was only one pillow available. When I went to the room to put sheets on the pullout couch I discovered a raggedy mattress with a smashed strawberry on the mattress. I closed the couch back up and just used the couch as a single bed. Three other adults had to share the king in the other room (AWKWARD). Both tv's had no signal either. We were only staying one night so at that point we just dealt with the issues. I have used this hotel in the past for convenience and proximity to family. Sad to say this is the last time. The competition near this hotel is so far above and beyond. I get that it is cheap but people are willing to pay for a nice clean and updated place to sleep. One other thing...don't let people sleep in the chair next to the coffee and snacks. It is kind of creepy.

2026-03-02 • via Tripadvisor
M
Mayi • couple • us
8
2026-02-27 • via Nuitee
J
Jaeden • extended_group • us
7
2026-01-28 • via Nuitee
E
Estiven • solo_traveller • us
1
Pros:

Didn’t let us check in due to age restrictions didn’t say anything about it on the page

Cons:

Horrible customer service

2026-01-19 • via Nuitee
D
Dana • couple • us
1
It was horrible!!!
Pros:

Nothing

Cons:

They lied on me and said I didn’t clean room.

2026-01-19 • via Nuitee
Y
Yvonne • couple • us
10
Pros:

Everything

2026-01-19 • via Nuitee
A
Andrea • family_with_children • us
9
2026-01-19 • via Nuitee
H
Henry • family_with_children • us
8
2026-01-19 • via Nuitee
L
Lissa • solo_traveller • us
7
My stay
Pros:

Staff were helpful.

Cons:

The front desk was not always staffed. She was doing laundry and was gone for around 10 minutes. There was a missing light bulb. The ironing board pad was shredded.

2026-01-19 • via Nuitee
R
Randy • family_with_children • us
1
Refuse to stay due to cleanliness. Did not know the hotel is being used as a home for others.
Pros:

Absolutely nothing

Cons:

Everything.

2026-01-19 • via Nuitee
M
Melissa • family_with_children • us
2
Would not recommend this hotel to anyone,
Pros:

The staff was friendly. The location was good

Cons:

There was no items for the kitchen.
There was no bath mat or slip guard in the shower.
The beds only had one mattress and only a very light weight blanket.

2026-01-19 • via Nuitee
J
Jon • family_with_children • us
6
2026-01-16 • via Nuitee
D
David • solo_traveller • us
8
2026-01-10 • via Nuitee
A
Amy • family_with_children • us
10
Met my needs
Pros:

Close to my work, nice area
I felt comfortable and staff was really friendly. Plus the Continental breakfast was nice too

Cons:

My sample shampoo was half empty,hand towels were stained yellow, but seemed clean, pillows were ok but not as comfortable as what I'm use to in other places. but other than that, I'm actually planning on staying again. I'm still very happy with my stay here.

2026-01-09 • via Nuitee
F
Foughty • family_with_children • us
4
Pros:

The staff was friendly, professional, and attentive.

Cons:

The room smelled like stale bleach. The pans provided were so scratched and peeling, I could not use them to cook. The dishes were dirty. I had to wash them before I used them.

2026-01-06 • via Nuitee